Keross Philosophy

At Keross, we believe the key to business success is the ability to harness and understand conclusions inspired by several un-correlated events Synchronicity. For us, Synchronicity means success found through business and technical harmony which is why we created IKON Managed Services

Keross Presence

Our client and partners span over more than 45 countries across 4 continents

Some References

Keross Portfolio of ServicesKeross portfolio of services currently includes four lines of business:

Business Intelligence Services

Managed Infrastructure Services Vision 24/7

Managed Security Services Vigilant360

Managed Voice Services

IntroductionMonitoring and NotificationsMicrosoft OS Monitoring and ManagementUNIX OS Monitoring and ManagementNetworks Monitoring and ManagementDatabases MonitoringHelpdesk ApplicationReporting Pricing ModelReferencesContactAGENDA

AdvantagesOperational Cost reductionUp to 40% reduction. ROIin less than 6 months. No investment, very low TCO.Downtime ReductionAnticipation of downtime, ProActive Monitoring and Active SupportTechnical FlexibilityIndependant of Customer environment and architectureFree of charge customizationAdaptative PricingCustomer Oriented Pricing to match budget requirements

What We ProvideMonitoring and Availability Management24x7 automated network support, with user-defined notification and escalation rulesProactively stop issues before they happen and reduce their impact

Performance Management Reports for capacity planning and predictive analysis, so you can make informed decisions

Service Management Measure the value you are getting from vendors and service providersRequests and outages processing using best practices based on ITIL

Remote Diagnostics, Remote Control and On-site supportNotifications containing important information about the machine and networkAbility to take control of a device for immediate remediationLocal support

SystemsLinux, Microsoft Windows, Mac, Z/OS, AIX NetworksCisco, Juniper, Nortel, 3COM, CheckPoint, Fortigate, NetscreenSecurityFirewall, IDS, IPS, log managementDatabasesOracle, DB2, Microsoft SQL, MySQLVoIP, IPTCisco, AsteriskVideo ConfCisco TelePresenceApplicationsERP, SAP, CRM, Core bankingPerformanceWEB, applicationsHardwareDell, HP, IBMMailsMicrosoft Exchange, BlackberryBIDashboard reports with misssion critical informationServiceDesk Full ITIL compliant

New application can be developed in 2 weeks time free of charge

Areas Of Interests

KEROSS NOCCustomerNotificationsReportsMonitoringManagementThird-party ApplicationsHow It Works Probes and Agents Execute monitoring and management tasks Installed in customers network, behind firewallsAll communication is outbound from customers networkSecure data transfer using HTTPS and 128 bit encryption

Central ServerInternet facing self-contained appliance located on Keross, Partner or Customer servers

Introduction Monitoring and NotificationsMicrosoft OS Monitoring and ManagementUNIX OS Monitoring and ManagementNetworks Monitoring and ManagementDatabases MonitoringHelpdesk ApplicationReporting Pricing ModelReferencesContactAGENDA

Operating System APIsAgents query local OS for baseline health metrics

Log File AnalysisAgents scan application log files (XML & TXT) for regular expressions or stringsWindows Event Logs

TCP/IPPort monitoring

WMIMicrosoft proprietary method of collecting data from Windows systems and applicationsSNMP Service EngineCollect performance and availability data from SNMP enabled devices (inc. CCTV cameras, UPS, environment control devices, etc..)

Syslog / SNMP TrapsMonitor log & trap data from monitored devices (i.e. firewalls)

ODBCMonitor results of any query sent to an ODBC compliant database

EDFAPI to allow for custom metric collection for devices which agents are not available (i.e. Backups, etc..)Industry Technologies

MethodsBy email and SMSOne or many peopleCustomizable automatic escalation procedure

UsabilityBased on configurable thresholdsGlobally available for customer (from Internet)Specific to customers and/or devices

Scheduling and escalationCustomizable schedulesOptional escalations, delays and repeats availableNotifications

Introduction Monitoring and NotificationsMicrosoft OS Monitoring and ManagementUNIX OS Monitoring and ManagementNetworks Monitoring and ManagementDatabases MonitoringHelpdesk ApplicationReporting Pricing ModelReferencesContactAGENDA

Remote Desktop SupportAttended remote desktop initiated by a customer user requesting technical supportPatching, GPO, configuration, NIC monitoring, hardware issues, etc...Remote ControlUnattended remote desktop connection (important for i.e. MS XP, MS VISTA)Allows remote connections to devices managed by an agent or a probe

MethodsRemote Support Manager (JAVA based application)VNCTerminal ServicesRemote Control

MS supported versions: Windows 2000, 2003, 2008, XP, Vista, Exchange

Install software remotelyUnattended software installationSchedule for one or many computersStore software centrally on Jeraisy server or on Clients server

Execute scripts remotelyRemediate problemsRun maintenance tasksSchedule your executionsStore scripts centrally on Jeraisy server or on Clients serverSoftware Distribution

Interoperability with WSUS

Real-time monitoring of patch status

Configuration / management of groups & computersAutomatically create group when new customers addedMove devices between groups

Comprehensive integrated patch level reports

24/7Patch Management

Asset discovery

Asset reports

Asset tracking for hardware

License compliance for installed software

Keep track of warranty, lease and expected replacement dates for your customers equipmentAsset Management

Real-time, powerful remote management, 24x7Management of every aspect of a Windows PC or ServerFile transfersWindows service controlKill processesPrinter and drive accessRegistry editingRemote Control and Help Desk ChatScheduling Security SettingsReal-time Performance MonitoringMS Remote Support

Standardized Profile-based ConfigurationConfigure and enforce every aspect of the desktop

Profile Computer SettingsWindows Firewall (XP SP2+) Desktop File Management Manage Outlook Profiles Microsoft Office Preferences Manage Shortcuts Connections to File Servers Add and Remove Printers Lockdown USB and other ports Registry and Permissions ManagementMS Remote Management

Real-time status of Windows ServicesBlackberry: Alert, Attachment Service, Collaboration Service, Controller, Database Consistency Service, Dispatcher, Instant Messaging Connector, Messaging Agent, MDS Connection Service, MDS Services Apache Tomcat Service, Police Service, Router, Synchronization Service, User Administration ServiceOn-demand reports about messagesFailed,ExpiredPendingSent per minuteReceived per minuteAdditionallyGeneral server metricsConnecitvity/ Service testsServer Health ChecksBES Management

Introduction Monitoring and NotificationsMicrosoft OS Monitoring and ManagementUNIX OS Monitoring and ManagementNetworks Monitoring and ManagementDatabases MonitoringHelpdesk ApplicationReporting Pricing ModelReferencesContactAGENDA

DistributionsDistribution independent, our customers use RHEL 3/4/5, CentOS, Debian, Ubuntu, Fedora, Slackware, Z/OS, MAC OS, SuseLinux-based blackboxes such as Beeware

Standard MonitoringCPU, Memory, Disk, Processes, Interface health/ status, device status and more...

Application level MonitoringApache,Asterisk

Custom application Monitoring

Remote Management MethodSSHOverview

Real time Monitoring and Management

Proactively alert customers aboutSaturated VoIP serviceDanger of going offline

Monitoring and ReportingActive calls and channels (inc. SIP, ZAP and IAX2)Queues and running threadsOther Asterisk metrics

Asterisk VoIP

Introduction Monitoring and NotificationsMicrosoft OS Monitoring and Management*NIX OS Monitoring and ManagementNetworks Monitoring and ManagementDatabases MonitoringHelpdesk ApplicationReporting Pricing ModelReferencesContactAGENDA

Supported devices:Cisco, Juniper, Nortel, Sonic Wall, CheckPoint, Fortigate, Netscreen Any SNMP based network device

MonitoringBandwidth, Line quality, device status: temperature, fan, etc...Cisco Call Manager,Cisco Telepresence, And many more...

Remote Management methodSSHtelnetOverview

Monitored services:CCM Analog Gateway FXS Port (in service, active, port utilization %)CCM Annunciator (state of call recorded announcements)CCM CTI Activity (state of lines and devices)CCM CTI Registration (state of CTI devices: reg, unreg, lost contact)CCM Call Activity (state of all calls: active, attempted, in progress, completed)CCM Call Mgr Status (availability of applications used to deliver IP Telephony)CCM Conference Activity (all of conference hardware resources)CCM Conference Registration (conference media devices)CCM Gateway Registration (gateway devices)CCM ISDN-Basic Rate Interface (utilization of BRI trunks)CCM ISDN-Primary Rate Interface (utilization of ISDN PRI trunks)CCM ISDN-T1 Trunk (utilization of T1 trunks)CCM MTP Transcoder (state of transcoder resources)CCM Music On Hold (state of MoH)CCM Performance (monitors key performance indicators: delays, throttling, etc..)CCM Phone Registration (monitors presence of telephone instruments)CCM Server (monitors CPU, Disk, Memory utilization)CCM Analog Gateway FXO Port (state of FXO port pn gatewayCCM VoiceM