IIBA Underlying Soft Skills Competency Training ... 5. Prioritizing root cause correction 6....

Click here to load reader

  • date post

    02-Aug-2020
  • Category

    Documents

  • view

    0
  • download

    0

Embed Size (px)

Transcript of IIBA Underlying Soft Skills Competency Training ... 5. Prioritizing root cause correction 6....

  • Helping Today’s Technologists Become Tomorrow’s Leaders

    ________________________________________________________________________________________________

    Phone: 855-286-1110 www.ManagerMechanics.com

    (c) Manager Mechanics LLC, All Rights Reserved Info@ManagerMechanics.com

    IIBA Underlying Soft Skills Competency Training Curriculum January, 2017

    Soft Skills Hard Results

  • Helping Today’s Technologists Become Tomorrow’s Leaders

    ________________________________________________________________________________________________

    Phone: 855-286-1110 www.ManagerMechanics.com

    (c) Manager Mechanics LLC, All Rights Reserved Info@ManagerMechanics.com

    IIBA Underlying Soft Skills Competency Curriculum

    As described in the Business Analyst Book of Knowledge (BABOK), there are several

    underlying soft skills competencies which support and enhance the practice of business analysis.

    This document lists the Manager Mechanics classes specifically selected to meet this defined list

    of competencies needed to help ensure the success of current and future Business Analysts.

    BABOK: Underlying Soft Skills Competencies:

    Analytical Thinking and Problem Solving

     Problem Solving and Decision Making (one day)

     Strategic Thinking and Planning (one day)

     Fostering IT Innovation (half day)

    Behavioral Characteristics

     Building your Professional Brand (half day)

     Collaborative Consulting Skills (one day)

     Personal and Organizational Time Management (one day)

    Business Knowledge

     Thinking Like a CIO (one day)

     Collaborative Consulting Skills (one day)

     Great Internal Client Service (one day)

     Productivity Driven Success (one day)

     IT Megatrends and their Management Implications (one day)

     Cloud Computing Management (one day)

     Data Quality and Governance (one day)

     Methodology and Process Overview (one day)

    Communication Skills

     Interpersonal Communication (one day)

    Interaction Skills

     Leadership Concepts (one day)

     Negotiation Skills (half day)

     Conflict Resolution (one day)

     The Steve Jobs Way: Innovation & Leadership You Can Use (one day)

     Accelerated Team Building (one day)

     IT as an Agent of Change (half day)

     Leadership without Authority (one day)

     Managing Virtual Teams (one day)

     Vendor Management (half day)

    Contact us today to enhance your team’s effectiveness tomorrow!

  • Helping Today’s Technologists Become Tomorrow’s Leaders

    ________________________________________________________________________________________________

    Phone: 855-286-1110 www.ManagerMechanics.com

    (c) Manager Mechanics LLC, All Rights Reserved Info@ManagerMechanics.com

    Problem Solving and Decision Making

    This class discusses the decision making process and many of the challenges facing Project

    Managers, Business Analysts and all other project team members in making timely decisions. It

    covers the impacts of the human element on decision making, decision constraints, stakeholders,

    challenges in problem definition, and other related topics.

    It also includes various structured problem solving tools and exercises such as root cause

    analysis, brainstorming, prioritization, alternative selection and nominal group technique.

    Class Topics include:

     Thoughts on decision making o The Hidden Choice o Why make decisions o Why people don’t make decisions o Ways to make a decision o Decisions solve problems o Decision making vs. Problem solving

     Problem definition o Realizing a decision must be made o Defining the problem o Defining desired end state o Defining stakeholders

     Problem solving process 1. Problem definition

    2. Decision to act on problem

    3. Define problem solving scope

    4. Finding root cause

    5. Prioritizing root cause correction

    6. Defining potential solutions

    7. Select a solution

    Key Take-A-Ways:

     Conceptual insights into problem solving and decision making processes

     Problem solving and final state definition techniques

     Knowledge of root cause analysis techniques

     Working knowledge of various prioritization, selection, and brainstorming techniques

  • Helping Today’s Technologists Become Tomorrow’s Leaders

    ________________________________________________________________________________________________

    Phone: 855-286-1110 www.ManagerMechanics.com

    (c) Manager Mechanics LLC, All Rights Reserved Info@ManagerMechanics.com

    Strategic Thinking and Planning

    Strategic thinking is the mental process, applied by an individual or by the organization as a whole, that considers and organization’s future direction, new products and services, new markets, new internal processes or other similar objectives. Strategic planning is the systematic process used to defining the steps, deliverables and milestones needed to meet this future vision. This class discusses these two interrelated topics from a conceptual, step-by-step and how-to

    perspective.

    Class Topics include:

     Organizational Thinking o Planning and Positioning o Organizational Learning o Constructive Transformation

     Vision, Objectives and Values o Vision Statement o Objectives Definition o Values Statement

     Thoughts on Strategic Thinking o Vision Effectiveness o Making Time to Think a Priority o Move Out of Your Comfort Zone o Focusing on Results vs. Methods and Means o Using Forward Thinking

     6 Step Strategic Thinking Process

     Thoughts on Strategic Planning o Definition of Strategic Planning o Strategic Thinking vs. Strategic Planning

     9 Step Strategic Planning Process

    Key Take-A-Ways:

     Conceptual understanding of the strategic thinking process

     Critical Success factors of the strategic thinking process

     Insights in various formal strategic thinking methodologies

     How to structure for vision, mission, and value statement

     Insights into common IT strategic planning issues Nine step strategic planning process

  • Helping Today’s Technologists Become Tomorrow’s Leaders

    ________________________________________________________________________________________________

    Phone: 855-286-1110 www.ManagerMechanics.com

    (c) Manager Mechanics LLC, All Rights Reserved Info@ManagerMechanics.com

    Fostering Innovation

    Innovation is the successful creation, implementation, enhancement and/or improvement of a

    technical process, business process, software product, hardware product, or cultural factor that

    reduces costs, enhances productivity, increases company competitiveness, or provides other

    business value. Creative thinking is the mental process, applied by an individual or the Agile

    team as a whole that considers ways to enhance the value of the organization it serves.

    This class is designed to provide Scrum Masters and Product Owners with the information,

    insights, and tools needed to foster innovation and enhance creative thinking within their Agile

    team.

    Class Topics include:

     Thoughts on Innovation and Creativity o What is Business Innovation? o Sustaining and Disruptive Innovation o Innovation is Part of the Job o Business Uses of Innovation o Lateral Thinking vs. Programmed Thinking o The Inspiration Paradox o Barriers to Innovation

     Expanding Your Thinking o Look and Learn on the Road and in the Office o Widened Thinking in Motion

     Enablers of IT Innovation o Understanding Business Goals and Objectives o Collaboration Between IT and Business o Commitment to Quality Improvement o Willingness to Seek and Accept Feedback o Ability to Think Outside-The-Box o Culture of Innovation

     Drivers of IT Innovation o Constrained resources, competition, survival, greed

     Six step Innovation Process

     Innovation facilitation tools o Brainstorming, Design Thinking, Mind Mapping

    Key Take-A-Ways:

     An understanding of successful innovation within an Agile team context

     Insights into the advantages, drivers, uses, and pitfalls of innovation

     Specific ways to create a culture of innovation

     Conceptual understanding of the creative thinking process

  • Helping Today’s Technologists Become Tomorrow’s Leaders

    ________________________________________________________________________________________________

    Phone: 855-286-1110 www.ManagerMechanics.com

    (c) Manager Mechanics LLC, All Rights Reserved Info@ManagerMechanics.com

    Building Your Professional Br