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Q2 Travel Agency Newsletter

Transcript of IHG ImPRESSions

  • 1. IHG News for Travel Agents in this issueWelcome!Welcome to the first issue of IHG ImPRESSions!WhatsNEWp 2Weve created this new publication to serve asGroups & Meetings: p 2a valuable travel agent resource for all thingsQ2 . A p R I L . 2 011 Crowne Plaza San Francisco Intl AirportIHG useful news about our brands and hotels,destination spotlights, information about agentHoliday Inn Relaunch p 2incentives, promotions and tools, and much more.IHGIntheNewsp 2Our overriding goal at IHG is to deliver Great HotelsGuests Love. We value our important partnershipHotel Spotlights: p 3 InterContinental Montelucia Resort & Spawith the travel agent community that helps Crowne Plaza Z Ocean South Beach make it possible for us to achieve that goal, andHotel IndigoNewYorkCity-Chelsea this newsletter is another way to strengthenHoliday Inn Appletonour relationship. Resort Connection: p 4 Id like to point out two headline initiatives that Holiday Inn Waikiki Beachcomber Resort we touch on in this inaugural issue. First, wereRenovation Corner: p 4celebrating the relaunch of our 3,000th Holiday Holiday Inn Orlando The Castle Inn hotel. This is another important milestone inour global program to relaunch our entire Holiday IHG Travel Agency Team p 4 Inn and Holiday Inn Express brand family, theIHGAgent.com p 5largest such undertaking in the history of thehospitality industry. You can read more about ourIHG Brand Information p 6 global relaunch in the story on Page 2. The samestory includes a reminder about our new travelagent portal, www.ihgagent.com. This useful tool, did you know?which was launched last April, is designed to helptravel agents sell IHG hotels more successfully and Mike Fegley, Vice president,Were an internationalincludes a comprehensive online learning program,Americas salesIHG Agent University, among many other features. hotel company whoseYou can read more about it on Page 5.purpose is to create Great Hotels Guests Love. We invite you to enjoy reading and learning moreabout what IHG has to offer, and welcome your The big picture: IHG has comments and feedback. 8 hotel brands and over TM 4,500 hotels with 650,000Best regards,rooms across morethan 100 countries,providing more than 130million stays per year. Mike Fegley

2. NewCrowne plazaHoliday Inn expressPlymouth,MNNovember2010Augusta, GA October 2010Hotel Indigostaybridge suites Baton Rouge, LA February 2011 Houston Stafford, TX December 2010Holiday Inn Houston Westchase, TX February 2011 Hotel Tyler University Area, TX January 2011 San Antonio Stone Oak, TX March 2011Candlewood suites OpenInGs Birmingham Hoover, AL February 2011SlidellNorthshore,LA January 2011Featured Hotel Crowne Plaza San Francisco Intl AirportGroups & Meetings1177 Airport Blvd. Burlingame, CA 94010 (650) 342-9200 sfocp.comLocated 1.5 miles from San Francisco International add style and sophistication to your corporateAirport, the Crowne Plaza San Franciscoand social functions. With an ideal SFO airportInternational Airport offers exceptional location and state-of-the-art conference, meetingmeeting, event and conference venues in theand banquet facilities, our modern luxury hotelheart of the Bay Area. Our vibrant San Francisco will accommodate inspiring events from 10 toBay Area/Burlingame hotel features more than 750 guests. Our experienced meeting planners14,000 square feet of flexible event and meeting coordinate every detail to assure that your meetingspace and an array of world-class services thatmakes a bold statement.Holiday Inn relaunches over 3,000 hotels! 2010 was a great year for IHG. We opened 432 hotelsRe-launched hotels feature: in the U.S. and 890 hotels internationally. IHG also Upgradedandde-clutteredlobbyareas recently announced that we have completed the AsignatureHolidayInnscentandsound relaunch of our 3,000th Holiday Inn hotel. Newbedding Upgradedshowersandbathroomamenities IHG is in the process of completing the biggest Newexteriorlightingandlandscaping relaunch in the history of the hospitality industry. Newsignagewiththeredesignedlogo The result will be Holiday Inn and Holiday Inn Express brands that are fresh, modern and up-You can find out more about the relaunch and to-date, providing a consistent experience and which hotels have undergone the process by redefining guests expectations for service andlogging onto www.ihgagent.com, IHGs travel quality in the mid-market hotel segment. agent portal that was launched in April 2010. Thisnew online tool provides travel agent resources The relaunch focuses on the things research showsand news about agent promotions and travel matter most to guests a modern, contemporary incentives, along with extensive learning and hotel with efficient, friendly service and a great nights brand training programs through its IHG Agent sleep. All Holiday Inn employees have gone through University, www.ihgagent.com/university . an extensive Stay Real training program to ensure guests receive the level of service they expect.IHG in the NewsHoliday Inn Hotels & Resorts has been voted the Best Mid-Market Hotel Brand in the world and the Best Mid-Market Hotel Brand in Asia Pacific for the tenth consecutive year. The same poll lists InterContinental Hotels & Resorts as the Best Business Hotel Brand in the World and the Best Business Hotel Brand in Europe. These results were part of the 2010 Business Traveller Asia-Pacific Readers Poll, a comprehensiveTM survey carried out by market research company Synovate. The votes came from frequent travelers who are subscribers of the magazine and reflect the expectations of todays corporate travelers and decision makers.2 3. HOTeL spOTLIGHTsSOUTH BEACHInterContinental Montelucia Resort & SpaZ Ocean Hotel South Beach4949 E. Lincoln Dr. 1437 Collins AvenueScottsdale, AZ 85253Miami Beach, FL 33139(480) 627-3200(305) 672-4554icmontelucia.comzoceanhotelsouthbeach.comInterContinental Montelucia Resort & Spa Travel + Leisures Nestled on the north end of the world-famous Ocean Drive, ZNo. 1 Hotel in Arizona and No. 13 Resort in the U.S. & Canada,Ocean Hotel offers two memorable experiences: a chic andis perfectly located in Scottsdale at the foot of Camelback intimate haven and accessibility to a vibrant, see-and-be-seenMountain and just 8 mi. from Phoenix airport. The European- nightlife. Our suites are the encounter of a lifetime: a luxuriousstyle resort features 293 luxurious guest rooms and suites, California king bed complemented by a memorable walk-inranging in size from 500 to 1,600 shower experience. Rooms also include an oversized privatesq ft, as well as award-winning terrace to enjoy Miamisrestaurants and exclusive VIP South Beach. The Zamenities for your clients. Among Ocean Hotel is a luxury,these are complimentary breakfast,boutique hotel offeringupgrade to best view and early/late impeccable service,check out. Agent discounts up toquality and location50% are offered all year! right on Miami Beach. Hotel Indigo New York City - ChelseaHoliday Inn Appleton 127 West 28th Street150 S. Nicolet Rd. New York, NY 10001Appleton, Wisconsin 54914 (212) 973-9000(920) 735-9955 indigochelsea.com hiappleton.comIn NYC, its easy to get lost in the millions of things to do. Experience the charm and warmth of the Holiday Inn Appleton.Hotel Indigo NYC - Chelsea has been designed to not only A landmark hotel in the Fox Cities! Located at the corner of Hwygive guests easy access to the citys entertainment but also to41 and College, the property is minutes to business, shopping,provide a serene environment with traditional hotel hospitality. restaurants and entertainment options. Make a stop in MarlonsYoull relish the spa-inspired bathrooms and can envelop Pub & Grill or workyourself in the over-sized, extravagant beds. Indulge yourself out in our extensiveby ending your day fitness center. Offeringat our Glass Bar,24-hour shuttlewhere we cap yourservice and well- equipped businessevening by providing center. Make yourthe best scene reservation today!in Manhattan.3 4. Featured Hotel Resort Connection Holiday Inn Waikiki Beachcomber ResortLocated in the heart of Waikiki, just a minutes walk tothe beach and surrounded by world-class shopping anddining, this hotel is perfect for business and leisure.Guests at the Holiday Inn Waikiki Beachcomber Resortcan take part in the industrys first and largest guestloyalty program Priority Club Rewards, earning 10Priority Club points for every $1 USD spent on eligible Aloha spirit and spectacular ocean views await charges. Other features include: your clients at the Holiday Inn Waikiki PrimelocationonWaikikisKalakauaAvenue Beachcomber Resort. IHGs flagship Holiday 496GuestRooms,featuringfurnishedbalconies Inn Resort property in Hawaii is now open and with spectacular ocean or city views welcomes your clients traveling to Honolulu. One-and-two-bedroomsuitesavailable Recent multi-million dollar renovations offer FREEhigh-speedInternetaccess guests comfortable accommodations designed to 32flat-paneltelevision,mini-refrigerator,coffee reflect the unique environment and culture of the maker standard in all rooms IHG Travel Agency Team area, with modern, revitalized guest rooms as well Award-winningMagicofPolynesiashowroominAlice McQuade as a newly revamped pool, lobby and fitness room. resort lobby Director, Travel Agency & Government [email protected] CORNER eileen Moran-BarnesGlobal Account [email protected] BCD Travel Holiday Inn Resort Orlando - The Castlescott slaterGlobal Account Director Located in the heart of Orlando on the famed systems while parents enjoy plenty of personal space. 770-487-0786 International Drive, the rebranded 216-room HolidayFamily-friendly activities fit for a prince or princess [email protected] American Express Travel Inn Resort Orlando - The Castle provides guests with include sc