Digital Transformation –How digital technologies are radically transforming organizations

Barton George, @barton808Director of Developer Programs, Dell Services

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A show of hands

Photo sourceDavid Goehring; http://creativecommons.org/licenses/by-sa/4.0/

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These guys screwed up everything!

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How people expect to access your services

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If you’re not born digital, you need to...

Photo sourceLouis K.; http://creativecommons.org/licenses/by-sa/4.0/

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What does digital transformation mean for Government?

The process of whole scale change that affects governmental functions, from customer service to technology, to communications and marketing

Photo source Paul Townsend; http://creativecommons.org/licenses/by-sa/4.0/

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What’s its value?

• Drives efficiency < greater public service

• Goal: create a unified, connected experience of people with the government

Photo source Andy Arthur http://creativecommons.org/licenses/by-sa/4.0/

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The citizen is your compass

Photo source ItzaFineDay http://creativecommons.org/licenses/by-sa/4.0/

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Tired of waiting

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An example of well-organized web services

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What technologies will you draw on?

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Five years after the financial crisis

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Disrupters

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New Revenue streams

Photo source Rob Ellis; http://creativecommons.org/licenses/by-sa/4.0/

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A case study

Photo source Dan; http://creativecommons.org/licenses/by-sa/4.0/

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Haiti, a wake up call

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Surveying expectations

3 out of 4 Within one

hour

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Setting up a command center

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Battle tested during Sandy

Photo source Timothy Krause; http://creativecommons.org/licenses/by-sa/4.0/

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And in conclusion

-> Closing the Gap• A whole scale change

• Integrating digital touch points

Photo source JOHN LLOYD; http://creativecommons.org/licenses/by-sa/4.0/

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Thank You!