IGG Agenda 19 th September 2012

19th September 2012 Retail Market Design Service

IGG Agenda 19th September 2012

Minutes from Previous IGG Meeting 10:30 – 10:35

Review of Action Items 10:35 – 10:45

CER Update 10:45 – 10:55

Gemserv Update 10:55 – 11:05

MRSO Update 11:05 – 11:20

HSP Project Update 11:20 – 11:35

Customer Service Initiatives 11:35 – 11:55

Retail Market Design Service Update 11:55 - 12:15

AOB 12:15 – 12:25

Next Steps 12:25 - 12:30


Minutes

Minutes from IGG meeting

8th August 2012

For approval today


IGG Action Items

Updated IGG Action List issued in advance of meeting

Actions closed since last IGG meeting: 5

IGG Actions carried forward: 2


IGG Actions Carried ForwardAP No Title Org

Assigned To

Due Date

801 Essential Plant: ESB Networks to forward list of relevant MPRNs to each

Supplier

ESBN 27/06/2012

809 LTNA: Suppliers to provide details on connections that qualify (include MPRNs, DUoS Group, current MIC) in order to quantify cost impact of the proposals

Suppliers 30/08/2012

CER Update

Industry Governance Group

19th September 2012

6

Retail Market Assurance Services for the Irish Electricity Market

Peter VarleyIGG 19th September 2012

[email protected]

21 September 2011 7

Assurance Activity UpdateBusiness As Usual (RMDS)

• Assurance Process Document

– Supplier’s comments have been reviewed and Supplier has indicated contentment with the responses

– We are discussing third party software implications with RMDS to clarify assurance requirements

– Now seeking unconditional IGG approval of Assurance Process so that the document can be published forthwith

21 September 2011 8

Assurance Activity UpdateBusiness As Usual (RMDS)

• Potential New Category of Applicant

– Demand Side Unit is potentially a new type of market participant for assurance purposes

– Assurance would be similar to that for Self-Supplier i.e. application and simple questionnaire

21 September 2011 9

Assurance Activity UpdateBusiness As Usual (RMDS) (ctd.)

• Supplier Assurance

– small supplier to become a large supplier commencing; and

– new large supplier pending.

21 September 2011 10

Assurance Activity UpdateHarmonisation (HRDS)

Self AssessmentComplete

Report approved

Site visitComplete

Report approved

IPTComplete

Report approved

Outcome report

Complete - Cut-over recommended on successful completion of performance tests

Report pending approval

11

Questions & Discussion


MRSO Update

Gerry Halligan

19 September 2012


Market Message 105L

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

2010 2011 2012

2010 29,969 42,601 44,792 40,470 37,163 37,689 40,398 37,114 42,961 43,152 43,611 35,899

2011 28,369 35,542 37,871 31,035 28,918 30,432 36,029 33,333 21,325 19,461 19,815 22,113

2012 16,990 22,820 25,349 20,213 24,860 21,984 21,921 21,084

January February March April May June July August September October November December


Market Message 010

0

10,000

20,000

30,000

40,000

50,000

60,000

2010 2011 2012

2010 35,195 45,059 49,370 41,699 38,873 41,806 40,567 41,710 46,762 45,035 49,176 31,265

2011 35,629 37,899 40,477 28,747 32,688 34,577 36,818 33,783 22,052 20,093 24,687 20,960

2012 20,296 26,421 27,875 24,292 27,055 22,551 24,545 24,415



COS In Progress 17/09/2012 – 6,462

• Reviewed Monthly• Suppliers notified of individual

switches outstanding and reason• Switch outstanding for

Energisation or Token Meter Removal will not time-out

• Contact Customer or submit cancellation

• 18 Switches held due to an existing Open Service Order

Oct 11 1

Nov 11 0

Dec 11 0

Jan 12 0

Feb 12 0

Mar 12 0

Apr 12 16

May 12 3


COS and CoLE

MonthExplicit

CoLEInferred

CoLETotal

CoLE Total 010% Explicit

CoLE% Total

CoLE

Jun-12 4,102 3,412 7,514 22,551 18% 33%

Jul-12 4,280 3,924 8,204 24,545 17% 33%

Aug 12 4,622 3,885 8,507 24,415 19% 35%


Registration Rejections %

0.0%

0.5%

1.0%

1.5%

2.0%

2.5%

3.0%

3.5%

4.0%

4.5%

5.0%

2010 2011 2012

2010 2% 2% 2% 2% 3% 4% 4% 2% 2% 2% 3% 2%

2011 2.09% 2.36% 3.03% 2.68% 2.46% 2.52% 2.42% 2.55% 3.32% 3.32% 2.57% 2.43%

2012 3.45% 1.60% 2.50% 2.43% 3.72% 2.96% 1.71% 1.63%



Debt Flagging

Jun-12 Jul-12 Aug-12

Total MPRNs Received 693 921 665

Total Inferred CoLEs Returned to Outgoing Supplier 244 268 226

Returned for other reason to Outgoing supplier (Invalid MPRN, Switch Completed, Explicit CoLE) 36 57 22

Valid Debt Flags issued to Gaining supplier 413 596 417

Total Cancelled 230 223 207

Valid Debt Flags as % of total COS 1.9% 2.7% 2.0%


Disputed Reads

206

190

259

214

164

392

260

302

137

207

185

201 197

164

120128

97

135149 149 144

172166 168

123

0

50

100

150

200

250

300

350

400

450

Aug-10

Sep-10

Oct-10

Nov-10

Dec-10

Jan-11

Feb-11

Mar-11

Apr-11

May-11

Jun-11

Jul-11

Aug-11

Sep-11

Oct-11

Nov-11

Dec-11

Jan-12

Feb-12

Mar-12

Apr-12

May-12

Jun-12

Jul-12

Aug-12


Total Withdrawal of 310 reads for all Suppliers

1,881

1,6621,677

924

1,354

1,764

1,587

1,283

1,390

1,292

1,512

1,793

1,181

768 749

520

943

1,163

819780

947

846

1,1491,078

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

2,000

2,200

Sep-10

Oct-10

Nov-10

Dec-10

Jan-11

Feb-11

Mar-11

Apr-11

May-11

Jun-11

Jul-11

Aug-11

Sep-11

Oct-11

Nov-11

Dec-11

Jan-12

Feb-12

Mar-12

Apr-12

May-12

Jun-12

Jul-12

Aug-12

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

Withdrawal of 310 Reads Withdrawals as % of Completions


Objections - Erroneous Transfers

235

166

230224

308

259

232

120

153

111

134

96 94104

78

114

79

5767 64

88

109

53

25

43 46

2635

0

50

100

150

200

250

300

350

May-10

Jun-10

Jul-10

Aug-10

Sep-10

Oct-10

Nov-10

Dec-10

Jan-11

Feb-11

Mar-11

Apr-11

May-11

Jun-11

Jul-11

Aug-11

Sep-11

Oct-11

Nov-11

Dec-11

Jan-12

Feb-12

Mar-12

Apr-12

May-12

Jun-12

Jul-12

Aug-12

No

. o

f O

bje

cti

on

s

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

No

. o

f C

oS

Co

mp

leti

on

s

No. of Objections CoS Completions


Objections

Jun-12 Jul-12 Aug-12

No. of Objections 46 26 35

Cancellations from Objections 36 21 26

Objection Emails to MRSO 6 16 6

Reasons:

Uncontactable by phone 1 2 1

Written communication - 5 -

COS Confirmed 4 9 5

Other 1 - -

Escalation Emails 11 9 1


MRSO Audit 2012• Last detailed transactional audit of MRSO

covered 2005/06• Propose to audit period 2009/10/11 (period

of significant market activity and introduction of Global Aggregation)

• Draft Scope of Audit approved in principle by CER

• Copy to issue to MPs this week for comment by 10/10/12


ROI HSP Project Update

Conor Garrigan


HSP Agenda Items

• Project Plan Update

• Release Notes

• Final Go-Live Checkpoint Conference Call


High Level ScheduleHSP Project

Jul-1

1A

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1S

ep-1

1O

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1N

ov-1

1D

ec-1

1Ja

n-12

Feb-

12M

ar-1

2A

pr-1

2M

ay-1

2Ju

n-12

Jul-1

2A

ug-1

2S

ep-1

2O

ct-1

2N

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2D

ec-1

2

Design Phase

Build Phase

Test Phase - Incl. IPT

Receive PQ responses from Market

Sign EULA - Suppliers

IPT Slots

Send IPT evidence to Gemserv

Receive CER/NIAUR permission for Go Live

Cutover Phase

Final Market Cutover Plan

Post Go Live

Definition & Design Build & UT System Test

Design completed 20/02

Build completed 30/05

Cutover

Cutover 22 & 23/09

Post Go Live ends 22/10/12

3//9

14/09

28/08

Completed

Completed

Completed

Completed

Completed


HSP Release Notes

• Cover:– MCR content – Late-breaking minor technical issues– Post Go-live Market Support arrangements

• Copy available in HSP Project Folder and this IGG Meeting Folder on RMDS Calendar


Final Go-Live Checkpoint

• Market Conference Call – Acts as final readiness checkpoint before go-

live – All MPs, CER and Gemserv attend – CER confirms final decision to go-live– Reviews / confirms final logistics for cutover

weekend– 3pm, Thur 20th Sep, RMDS Conf Call nos.

29

ESB NetworksESB Networks

Current Customer Service Initiatives and Current Customer Service Initiatives and Supplier InvolvementSupplier Involvement

I.G.G. September 2012I.G.G. September 2012

30

Initiatives

• PowerCheck

• SMS Texting

• Appointments Pilot

• Social Media

• Ploughing Championship

31

PowerCheck

• Website and Apps for iPhone and Android• Google Map linked directly to our Outage Management

System• Live information about supply interruptions• Link:• Support needed

• Suppliers to put link to PowerCheck on their own websites and use in response to queries

• Feedback on the applications welcome

32

SMS Texting• Now texting customers:

– Where a fault has occurred we send them an apology and the Estimated Restoration Time (ERT)

– Where there was a planned interruption that has been cancelled we can let them know in advance

– Where a planned outage is likely to overrun its ERT we can apologise and let them know

• Need for support– Currently we have mobile numbers for approx 20% of our

customers– Same effort required to send to all as to 20%– Sharing of numbers by Suppliers would be appreciated– Support for DR 1126

33

Appointments Pilot

• Pilot underway in Waterford to narrow the time window for appointments

• Scheduling Centre phones the customer on the afternoon prior to the appointment to give narrower time slot

• Network Technician phones the customer on the day to give more precise time

• More mobile numbers would be useful

34

Social Media

• Now monitoring social media traffic for Networks related issues e.g. Twitter; Facebook; Boards.ie

• About to become active in these media• Welcome input on how we can best support

suppliers in this space

35

Ploughing

• 25th to 27th September• Welcome to visit our stand, meet managers and staff and

discuss any aspect of our business or service


RMDS Update

Retail Market Design Update

Aileen O Connor, RMDS

19th September 2012


DR 1124 V1.0 - Sending of MM116N only where Customer Name is Different on MM010 and MM016

Discussion Request

MM 116N currently sent to New Supplier every time Old Supplier submits a MM016 for COLE, while a CoS is in progress.

New Supplier only needs to take action if the customer names are different.

New Supplier will investigate and probably cancel the CoS. If names are the same, no action is required by the New Supplier and CoS

can proceed. For Classification as Jurisdictional Specific at today’s HWG meeting

At Today’s IGG Meeting:

Approval requested. Change is required in both jurisdictions.

DR 1124


DR 1130 V1.0 – Introduction of Essential Plant

into the Market DesignDiscussion Request DR raised to present Working Practice 0022,which details the procedure for the De-Energisation of Essential Plant Sites. For classification as ROI Specific at

today’s HWG meeting

At Today’s IGG Meeting:

Approval Requested

DR 1130


DR 1111 – Automated Debt Flagging Solution IGG 27/06 ESBN presented Options A (no SO Delay) & B (SO Delay) - new

MMs IGG 08/08 ESBN presented Option C - Objection Messages and including

SO Delay Feedback from Suppliers sought and responses indicated:

Preference for option to include SO delay Majority preference for Option C

Update 14/09 The CER is not minded to propose a shift in the planned and agreed

release window CER is to review the debt flagging process in Q4 2012 and could

consider changes to the process, including the delay period CER preference for Option A Supplier feedback requested

Schema Changes for inclusion in June 2013 Release need to be approved by HSG next meeting 03/10

Final Decision required: Option A for implementation June 2013 or Continuation of Manual Debt Flagging Process


www.rmdservice.com Website Enhancements

The following enhancements to our website will go live this month following feedback from our 2011 Customer Satisfaction Survey including changes to:-

Online Discussion Request Change Control Section Introduction of a new Documentation page for a one

stop shop for links to all the documentation on our website.

Search help tips for better searching More detailed update of all changes will be presented at

next IGG


LTCA Working Group

2nd Working Group Meeting held 13/09/12 ESBN presented results from analysis undertaken

to quantify LTCA by error type

Draft WG Report to issue shortly

Action for ESBN to provide Suppliers with MPRN

by error type to analyse impact.

Suppliers to advise RMDS when Action complete to

set date for next WG Meeting


IGG Meeting

AOB


Next Steps

Diary dates for next two IGG meetings:

Wednesday 31st October 2012 – BelfastWednesday 5th December 2012 - Dublin

Dates included on Calendar of Events on RMDS website www.rmdservice.com


Next Steps

Diary Dates for next two Conference Calls:

Thursday 11th October 2012Thursday 22nd November 2012

Dates included on Calendar of Events on RMDS website www.rmdservice.com

Call details are as follows:

LoCall: 0818 301 111

Local Access: +353-(0)1- 664 8888 Guest Passcode (Pin):167172


Thank You

IGG Agenda 19 th September 2012

Documents

Transcript of IGG Agenda 19 th September 2012