IFMA – the Largest Global Professional Association for ...€¦ · Professional credentials,...

IFMA – the Largest Global Professional Association for Facility Managers in the World

World FM Day Report

Contents

IFMA UK introduction Page 3

What are the main opportunities, threats and challenges in FM where you are?

Sweden Page 4 Italy Page 5 Australia Page 5North America Page 5 South Africa Page 6 Nigeria Page 7Bulgaria Page 7

Are international standards the key to successful cross-border FM? If so, why?

Italy Page 8Sweden Page 8North America Page 9Nigeria Page 10South Africa Page 10Australia Page 11

What do you know now that you wish you’d known at the beginning of your career?

South Africa Page 11Sweden Page 12Russia Page 12Italy Page 13Portugal Page 13North America Page 13Nigeria Page 14Australia Page 14

If you had to sell FM as a career of choice, what would be your sales pitch?

North America Page 14/15Poland Page 15South Africa Page 15Sweden Page 16Italy Page 16Portugal Page 16Nigeria Page 16Russia Page 17Bulgaria Page 17Australia Page 17

Final word Page 17

WORLD FM DAY REPORT

WORLD FM DAY REPORT

INTRODUCTION

To mark World FM Day, the IFMA UK chapter thought it prudent to canvass the views of FM leaders and IFMA members across the world. We’ve spoken to 11 professionals in order to explore the opportunities, threats and challenges.

As always in the world of FM we have plenty of all three. The outsourcing and integration of FM services as a business model has been criticised following some high-profile market failures, and both occupiers and service providers are busy reviewing their strategies as a result of that and in the light of political and economic uncertainty. At the same time, many people outside of the FM profession have woken up to the importance that the workplace can have on productivity and the talent agenda which is bringing new interest into that aspect of the profession. The combination of these and other factors is stimulating a rise in demand for the professionalisation of FM and the combined RICS-IFMA suite of professional credentials is as great opportunity to meet that need.

As business becomes more global and facilities more complex it is increasingly important that our profession talks a common language and shares good practice across territories. Standards give us the opportunity to set new benchmarks of performance and avoids new generations revisiting the same old problems. It is increasingly important for facility managers to comply with professional codes of behaviour, ethics and operational practice. Professional credentials, international standards and global professional statements protect both the professional and the consumer against the hazards of poor FM performance.

My career has taught me just how big the impact of FM is upon the success or failure of an organisation. Poorly managed facilities can have dramatic, even fatal, consequences. However successful FM strategies can deliver an enormous contribution to business, the economy, society and to the planet. When I was starting out in the 1970s we had no idea just how important this profession really is.

A career in facilities management is one of the most diverse and interesting pathways you can follow. If you are people focused, a great problem solver, a terrific communicator and excited by the opportunities brought by change then you’re halfway there in an international profession that can take you from the mailroom to the boardroom.

So may I take this opportunity to wish you all a “Happy World FM Day” – may we work together to continue making a truly positive difference.

Martin Pickard President of the IFMA UK chapter

WORLD FM DAY REPORT

What are the main opportunities, threats and challenges in FM where you are?

SWEDENHelena Ohlsson Skjeld, Director of Services, Scania Region

“Over the last 25 years, we have overcome a lot of challenges in our profession: it is

an industry and a career of choice for many people and it is exciting to follow how the

concept of strategic management of facilities is spreading around the globe. But even

if the concept of coordinating non-core functions is quite standardised, the content of

these functions is not.

“In my career in FM I have managed everything from major production sites, global

logistic functions, hundreds of restaurants, large shared service centres and billion

Euros construction sites to IT, HR, and global environmental functions.

“This is obviously part of the fun and exciting challenge that the industry brings to

you, but with such high deviations, it can also make it more difficult to implement

international, professional standards and clear definition. It can also be difficult to

demonstrate why certain areas should belong to FM in an organisation. For example:

workplace experience – the creation of better workplaces and better work experiences

- is not always driven by the FM function, although to many it falls naturally within the

FM field of competence.

“The positioning of FM is often too low in the organisation and this is also still

a challenge in many ways, as it can undermine the function and prevent it from

developing to its full potential. I am on the management board of my organisation but

from my own experience, and what I see around me, this is quite unusual.

“Despite all the proven positive effects of FM, the perception of us as a cost centre rather

than a value adding function still persists in many places. The lack of understanding

of the FM value proposition outside of the FM world is a permanent threat to the

profession, at least here in the Nordics where the profession is relatively new.

“Another challenge is competence. The universities here have tried to develop

education and training but most people in leading roles in FM come from other sectors.

How do you train someone to handle such a broad and complex role? One challenge I

always see is that an FM strategy needs to be boiled down to action to be effective,

and that’s not an easy task.”

WORLD FM DAY REPORT

ITALY

Elena Fabbro, Regional Facilities Manager, JLL

NORTH AMERICAZack Farrar, CFM, Jacobs, Milwaukee

AUSTRALIAStephen Ballesty, FRICS, FAIQS, CFM, IFMA Fellow, Director, In-Touch Advisory, Sydney

“While the Italian FM market is extremely solid, the structured outsourcing of facility

management is relatively recent here. For several years this function has been a focus

but only for big companies and international ones, but now this function is growing

faster than in the past, thanks to the interest shown by the market segment of

medium-sized enterprises that are the heart of the Italian economy. This is quickly

becoming an interesting opportunity for the FM companies.

“The new challenge for facility managers in Italy is to innovate what’s considered to be an ‘old

school’ industry, making this function increasingly strategic in creating profit for the company

and optimising costs, avoiding waste and inefficiencies, and leveraging investments.

“I am working for a company that delivers IFM services. Our challenge is to develop

a new culture in partnership with our clients, one that allows them to appreciate the

crucial role FM activities can have on a business.”

“Notwithstanding the local issues such as ‘market maturity’ and ‘economic drivers’,

for me wherever you are the opportunities and challenges seem much the same –

sustainability and technology. The recognition of FM’s broader role is dependent on

demonstrating our relevance, resilience and respect.”

“As a practicing FM consultant in the Wisconsin and Illinois region, I have found like many

folks that the shift from cost centre to opportunity is and has occurred. Many businesses

are realising the value of FM as well as the many opportunities within to generate value

and savings from not only a green perspective but also when it comes to employee

retention and savings generation. A constant threat to many FMs however is the ever-

shrinking budget. As companies fluctuate in value and / or profitability, they look to

cut cost and facilities tend to be an easy place to start. Doing more with less is always a

challenge. Opportunities lie in the still growing and evolving IFM methodology and this is

the tactic I use to manage facilities, costs and leverage buying power. The final challenge

is the skills gap we are facing. Fewer and fewer people get into the trades which are great

feeders for FM professionals in addition to STEM scholars. Developing plans to fill the roles

is something the industry should be focused on.”

WORLD FM DAY REPORT

SOUTH AFRICAAndrew Mason, Owner, Workplacefundi

“As far as opportunities are concerned, South Africa is still the largest economy on the

African continent and very much a launching pad into the rest of Africa. Historically

Africa has been the forgotten member of EMEA so many of the international FM

operators do not see Africa as part of their strategy. This is a mistake, it is a huge and

largely untapped market with a thirst for knowledge and first world expertise.

“The FM market in South Africa is well-established although small by comparison

to the UK. It is well established in the private sector and in particular the financial

services industry. European firms that have a base in South Africa expect first world

standards.

“As far as threats are concerned the irony is that despite several successful

Government Public-Private Partnerships (PPPs) the government has historically been

the main threat to both FM and the outsourcing of FM.

“The SA Government began to recognise the need for a professional facilities

management discipline 12 years ago when it promulgated the Governmental

Immovable Asset Management Act (GIAMA) as an attempt to ensure that the 96,000

odd publicly owned buildings were well maintained. However, this has largely been

ignored due to lack of government will and funding, a weak economy and rampant

corruption under President Zuma.

“In the UK the growth in outsourcing of FM was predominantly driven by the public

sector. In South Africa the opposite is true due in the main to the influence of

organised labour and its hold over what is ironically the only democratically elected

Communist Government in the world.

“There is a collective paranoia in the public sector regarding what they see as the

hidden agenda of the private sector and outsourcing with its perceived infringement

of workers’ rights. This despite local labour legislation that goes even further in

protecting workers rights than TUPE.

“Recent seismic political events of our own (not Brexit!) involved the removal of our

corrupt President meaning there appears to be a new dawn rising over the country.

Whilst the new President Cyril Ramaphosa cut his teeth as a trade unionist, he is at

heart an entrepreneur, and a businessman.

“As Chairman of Rebserve he oversaw the largest outsourcing deal in African history

in 2000 when Telkom outsourced its facilities management to his company and WS

Atkins from the UK. This bodes well for the future of FM outsourcing in South Africa.”

WORLD FM DAY REPORT

NIGERIA

Adejumoke Akure, Partner, Estatelinks Ltd

BULGARIAPetar Tashev, Editor-in-chief of Facilities Magazine, Bulgaria

“In Nigeria, Africa’s most populous nation and its largest economy, lies opportunities

at every turn. These opportunities are clothed in the challenges that surround us as a

people due to years of difficult governance until recently. These challenges wear the

toga of ‘lack of a maintenance culture fuelled by corruption’. This mammoth challenge

seen in both the private and public arenas has brought with it the very opportunity for

its deliverance.

“Opportunities – brought about by a turn in global relevance – demand that we step up

to our responsibility and position in global matters. Those in the industry need to take

an active role in shaping the future of Africa for Africans by Africans with the support

of global partners. These opportunities lie in practical relevance of infrastructure

management to strategic blueprints of systems creation and development that will

underpin a shift in paradigm and culture.

“The threat to FM lies in the ignorance that pervades my society demonstrated by the

huge number of poorly managed buildings and facilities littered across our terrains,

but as we set up structures with international standards and begin to change the

conversations amongst decision makers, paradigms begins to shift and we will steadily

experience a lifting in our maintenance mindset.”

“The main threat for the FM market in Bulgaria is that there is a lack of professional

employees and also a lack of educational programmes in universities - only two Master

degrees in FM or real estate. In addition, a lot of companies in the grey economy are

dropping the prices of the services too low for the major international companies to

compete in tenders. Our main challenge, though, is to market FM better in order for

potential clients to understand what is FM for - not saving money, but increasing the

wellbeing of the people inside the buildings.”

WORLD FM DAY REPORT

Are international standards the key to successful cross-border FM? If so, why?

ITALY


“Definitively yes. I guess adopting international standards to develop FM is

fundamental in developing cross-borders facilities management. A standard means

best practices to share and the opportunity to easily implement common facilities

management strategies, ensuring consistency and effectiveness. Cross-border FM can

be complicated because of several different crucial factors; for example local culture

and language barriers. To apply a standard will facilitate operations through a set of

specific procedures and guidelines, helping to manage people’s expectations and,

eventually, disappointments.”

“Yes, I think it is fair to say standards are key to the development of FM as a profession

and to successful FM delivery. They are a natural part of FM maturing as a profession

with an increasing number of international players entering the industry from different

angles. The development of international standards will raise competence and facilitate

cross-border careers, deliveries and company expansions, however, the implementation

of those standards in a national and local context is equally important.

“My experience is that if standards are established by an international body, great, but

if applicable international standards are yet to be developed, there is no stopping you

from creating FM standards within your organisation, your industry or your country,

and those can be of great use too, and potentially grow to become international. For

example, when I joined the construction company Skanska in the late 90s, they took

over the service organisation from Ericsson. This was at the time the largest service

outsourcing in the Nordics and many of the standards set then, are now common

standards in both Sweden and in the EU.

“With standards, you can start standardising and comparing your delivery methods and

your effectiveness. They help drive transparency, comparability and improvements. In my

current role, implementation of standards and standardisation have been key to achieve

good results both qualitatively, quantitively and in terms of employee satisfaction.


WORLD FM DAY REPORT

“The development and recognition of international standards is a huge undertaking so this

work has to take place in parallel to the development and performance of FM in country.

“I would especially like to highlight the opportunity that comes with internationally

recognised standards for FM training and education. With the broad variety of competence

that exists within the industry in many countries, common standards not only help improve

FM delivery but also the positioning of the FM function in many organisations. Last but not

least: standards are key to a successful digital transformation.”

“I do not believe that every aspect of FM is going to be able to support cross border

standards in every way. Cultural, socioeconomical and legislative requirements have a

greater effect on business than people tend to understand in the actual practice of FM.

Items that ought to be standardised however would fall under the competencies of

organisations such as IFMA, RICS and the likes.

“Regular education on how to run an FM function through those competencies

(communications, quality, technology, O&M, human factors, finance and business,

emergency planning and continuity, leadership and strategy, real estate and property

management, project management and environmental) are absolutely critical to the

success of an FM.”

“The first core competency for facility manager’s is communication. As facilities become

more universally complex, managers need common threads of communication and

operative standards for problem solving. International standards is the language of

successful facility management collaboration and corrective action.”

NORTH AMERICAZack Farrar, CFM, Jacobs, Milwaukee, USA

NORTH AMERICAAnthony Pizzitola, MBA MBCP CPCP AFBCI CFM, Director of Facilities, Business Continuity and

Crisis Emergency Management, United Surgical Partners International, Inc, Houston

WORLD FM DAY REPORT

NIGERIA


“Yes, international standards are at the very heart of the success of cross-border FM.

Defined and measurable standards give clarity to operations and relationships as

well as provide the ground that activities can be built on without ambiguity but with

a caveat! Local culture must be clearly addressed so standards and its continuous

improvement can be successful.”

“With ISO 41,000 upon us, the need for us all to get accredited to international

specifications and fall in with global standards is now urgent.

“FM is a worldwide industry. However South Africa was not involved in the early stages

of the ISO 41,000 process. This nearly led to South Africa missing out on influencing

the global standard and providing our unique know-how and capability.

“Fortunately, our national ‘make-a-plan’ psyche eventually kicked in, and we were quick

to take up the gauntlet thrown down by Stan Mitchell to get involved in developing the

standard, following his rousing address to the SAFMA conference in 2013.

“In true South African style, we stepped up to the plate, accepted the challenge and

went from zero to hero by being the first country to publish their own standard with

the release of South African National Standard (SANS) 1752 in October 2016.

“However, since then we have let a misguided sense of national pride get in the way of good

sense by failing to adopt the almost identical ISO 41,001 and preferring the local standard

instead. This was done under the pretext that ISO standard is inferior to the local standard

due to what the committee believe is a bias towards outsourcing in the ISO standard.

“You can be absolutely sure that the mega African economies of Nigeria, Ghana and

Kenya will never adopt a South African standard they have or will be adopting the ISO

Standard. So, I believe this parochial and insular approach stunts the progress of FM

and South Africa’s ability to influence the continent.”


WORLD FM DAY REPORT

AUSTRALIAStephen Ballesty, FRICS, FAIQS, CFM, IFMA Fellow, Director, In-Touch Advisory, Sydney

“Yes, professional standards and industry guidance are vitally important both

locally and globally. The new ISO 41000 series is the best chance we have for true

standardisation, and the pursuit of best practice and benchmarking.”

What do you know now that you wish you’d known at the beginning of your career?


“I acquired my degree in Building Surveying at Leicester Polytechnic and will never

forget my building lecturer Peter Swallow saying to us on our first day that “we should

not be too critical of architects as we will make our living off their mistakes” that

has stuck with me ever since and is equally true in FM. The knowledge I gained as a

Chartered Building Surveyor was a good grounding for my future foray into Facilities

Management.

“What I wish I’d known at the beginning was the full circle FM seems to have made.

Workplace has been around at the birth of facilities management, after all it was

mentioned in the 1978 IFMA constitution along with productivity. So, workplace and

productivity have been there from the start. We had just forgotten about them. I wish

we had remembered this, but as an industry we got so wrapped up in being invisible

and non-core that we forgot that we are an important enabler of productivity in the

workplace.”

WORLD FM DAY REPORT


“I have been in the FM industry for 25 years, and it has been very exciting times to be

in the profession, as so much has changed and developed, in the workplace and in FM.

As a young architect, fresh out of school, with a mission to change the world, I loved

the fact that we were breaking new ground in FM but I certainly didn’t realise that

this ground breaking would take such a long time. I started my career very young, and

sometimes I wish someone had told me there is no need to rush, and that you will

have plenty of time to establish yourself in the workplace. It sounds like a cliché to tell

a young person to enjoy him or herself more, but really, why not?!

“I wish I had realised at the beginning of my career that that my contribution was equally

important to the development of an organisation as the contribution of someone with

more experience. Today, I am strongly aware of the value a young person brings to an

organisation: the solution to a problem rarely lies in repeating what´s been done before

but by innovation or by implementing proven solutions in new contexts. In my first roles

as a leader in FM I spent a lot of time looking to others for answers, when in fact, the

profession was new and no one had done what I did before me.”

“We all ‘grow’ with the time, time management and reducing the ‘waste’ is the biggest

thing as per Lean Six Sigma, a method that relies on a collaborative team effort to improve

performance, which helps me now to work on a multitude of tasks. I love technology and

use it whenever possible to reduce the workload from my team’s shoulders.”

RUSSIAOlga Khorasanova, Facilities Manager, JLL

WORLD FM DAY REPORT

ITALY


“Looking at my professional journey, if I could turn back time there are a lot of things I

would have done differently. The main thing I wish I knew when I first started working

is about how to set boundaries. Work is a “never-ending” process and we always have

so many things to do with very short deadlines. Learn how to prioritise – i.e. stop tasks

even if they are not completed and leave work on time, try not to work after hours or

on weekends, focus and work hard when needed but know when it’s ok to shut the

laptop down. Developing this skill in the early days of my career would have helped me

work better, get more done in less time and be more effective. On this I have made a

lot of progress, but still far from excellent…!”

“Instead of changing jobs in the same country (Portugal) I should have sought to change

jobs in different countries. Having a good knowledge of how things happen in other

countries (being there) is completely different from trying to remotely manage teams in

unfamiliar places. Most of the time you are having trouble because you don’t know the

culture, the habits and how local issues affect the daily work.”

PORTUGALLuis Gameiro, JLL Regional Facilities Manager, Central/Southern Europe

“My success in facility management was due to a history of construction management,

the nuts and bolts of a facility. Based on the several disasters I faced, I wish I had been

more familiar with disaster preparedness with the ability prepare a facility to mitigate the

potential damaging impacts.”



WORLD FM DAY REPORT

NIGERIA


“As an estate surveyor in Nigeria, I should have harnessed earlier the similarities

between property management and facility management as to evolve an adaptable

template for improving service delivery.”

“Time travel is the stuff of Hollywood, and as ‘Back to the Future’ taught us: if you play

with the past you can really mess up the future! The world may have its issues. But rather

than change it, throughout my career I have tried to ‘leave it better than I found it’. The

important thing is that we all consciously do something positive every day in support of

‘people, place and process’.”

AUSTRALIAStephen Ballesty, FRICS, FAIQS, CFM, IFMA Fellow, Director, In-Touch Advisory, Sydney, Australia

If you had to sell FM as a career of choice, what would be your sales pitch?



“According to IFMA, facility management is a profession that encompasses multiple

disciplines to ensure functionality of the built environment by integrating people,

place, process and technology. No other profession has this incredible amount of

responsibility and pride knowing that multitudes depend on your expertise and

dedication. Also, the skill sets are industry transferable. I have served as a facility

manager in restaurant organisations, oil and gas and healthcare.”

WORLD FM DAY REPORT

NORTH AMERICA

Zack Farrar, CFM, Jacobs, Milwaukee, USA

“I love not having to do the same thing every day. FM roles are so diverse and give the

opportunity to learn and do more and more and more as you move through the roles

and locations and organisations. At the end of the day I’m a project manager with

many hats and a lot of knowledge on a lot of things. It’s a fantastic way to become a

well-rounded professional and make a good living.”

“A career in FM is not for everyone as it is a very wide professional area. There are several

keys to success. Firstly, you need to be a people person (like to / know how to work with

people in all levels of the organisation). You should be someone who likes to work in a very

dynamic environment. In addition, you need to be a natural problem solver – someone

who can think outside the box, someone who’s not afraid to take immediate action or try

different things.”

POLANDMarta Zuk, Senior Facilities Manager, JLL, Warsaw

“FM is already one of the most diverse and rapidly growing careers but as facilities

managers we need to remember that we have a leadership role to play in our teams. As

a young FMer new to the industry you can be expected to lead a small team of cleaners,

security guards and receptionists in the facility that you look after. To do this you will need

leadership skills, so I would sell facilities management as one of the quickest routes for our

youngest talent to get onto the leadership ladder.

“As an FM you will also have access to some of the highest levels of management in your

client’s organisation, and you will need to up skill yourself quickly in the needs of both your

team and your client. Facilities managers face the pressures of leadership as well as the

functional challenges; add these together, and it is one of the most challenging careers you

could ever wish for.”


WORLD FM DAY REPORT

SWEDENHelena Ohlsson Skjeld, Director of Services, Scania Region, Sweden

“If you work in FM, you can make a difference in almost every industry: you can make

better buildings, smarter infrastructure, reduce negative impact on our planet, create

safer and healthier environments, improve workforce happiness and productivity and

even save lives! You will develop skills that are easily transferrable from sector to

sector and from country to country. Facility management is still an evolving profession

and the chances are that what you do and develop could impact how FM is done in

the future. You will work with a broad variety of competences and you will help build

confidence and pride in people and in whole organisations. It will be challenging,

demanding and tough, but also fun and truly rewarding.”

“The job is not only fixing issues and producing savings. It is very often a matter of

‘thinking out of the box’, being proactive and staying ahead of the game - optimising,

finding alternative solutions, balancing costs, needs and expectations (sometimes not-

realistic).”

ITALY


“It’s a job that is totally different everyday! It’s a job only for the brave and daring.”

“FM makes innovation and creativity possible! FM creates a rich well of empowerment that

is clearly relevant in nation building both of physical infrastructure and economics. It’s a

great tool of international trade and wide influence.”

PORTUGALLuis Gameiro, JLL Regional Facilities Manager, Central/Southern Europe

NIGERIA


WORLD FM DAY REPORT

BULGARIAPetar Tashev, Editor-in-chief of Facilities Magazine, Bulgaria

RUSSIAOlga Khorasanova, Facilities Manager, JLL

“You’ll get to work on diverse and interesting projects - from reception helpdesk to

technology. And FM is always changing. If you are a person who loves multitasking,

you will be never be bored!”

“Being an FM professional is like being a magician - juggling with budgets, owners

limitations, employees wishes, customers desires. This career is for people who want to

meet and talk to a lot of people.”

“FM is the foremost contributor to a more productive, sustainable and liveable built

environment that supports our quality of life. Leaving only the question: what role will

you play?”

“When I first joined IFMA it brought me into contact with this enormous international

community of fellow professionals. We had nothing like it in the UK and I was just

beginning to work on overseas projects so it made a big difference to have an instant

network of peers wherever I went. Now, thanks to the collaboration with RICS, that

network is even bigger, the credentials more even more respected, and the opportunity to

make a difference to the future of FM and the built environment more obvious.”

AUSTRALIAStephen Ballesty, FRICS, FAIQS, CFM, IFMA Fellow, Director, In-Touch Advisory, Sydney, Australia

FINAL WORD

Martin Pickard, president of the IFMA UK chapter

With thanks to…

Adejumoke AkureAndrew MasonAnthony PizzitolaElena FabbroHelena Ohlsson Skjeld

Luis Gameiro, Marta ZukOlga KhorasanovaPetar TashevStephen BallestyZack Farrar

IFMA – the Largest Global Professional Association for Facility Managers in the World

Why join IFMA-RICS and the UK Chapter?

As a member, you will receive the following benefits:

24,000 104M E M B E R S C O U N T R I E S

IFMA is the world’s largest and most widely recognised international association for facility management professionals, supporting

24,000 members in 104 countries.

Thanks to the IFMA-RICS collaboration, the UK Chapter will help you LEARN new skills with industry-leading FM training and credentials, CONNECT

with peers and build valuable professional relationships at industry events, and ADVANCE your career via a global FM network and access to thought

leadership and career resources.

A basic IFMA membership subscription is c.£154 and c.£95 for professionals under 35. There is an additional annual fee of c.£50 for IFMA members to belong to the UK Chapter. You can join IFMA and the UK Chapter here: https://www.ifma.org/membership/join-today. If you’re a RICS professional, you’re automatically an IFMA member – to join the Chapter, you just have to email [email protected].

• Direct access to 24,000 colleagues around the globe • Free quarterly networking events & discounted tickets

to global IFMA events such as World Workplace• Online access to IFMA’s award-winning magazine, FMJ• Day-to-day tools to help you manage your operation,

including access to IFMA’s Knowledge Library• Access to IFMA credentials and member discounts for

the CFM®, FMP® and SFP®

• Credible connections via IFMA’s online Buyer’s Guide • Member exclusive deals and discounts on FM solutions

and products• Access to IFMA’s Career Resource Centre

inside

W W W . I F M A . O R G / F M J | J U L Y / A U G U S T 2 0 1 8

Vigilant FM

Power to the People

Owning Your Operations

M A N A G I N G

2 1 S T C E N T U R Y

S P A C E S

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