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The ultimate service tool is here.Are you ready to go mobile?

This is Henry, a field service technician. Henry begins his day at home by firing up the iFleet app on his mobile device.

The first thing Henry will do is clock in and sync his device, where he’ll find the day’s schedule waiting for him. After reviewing his agenda, Henry can head straight to his first job (forgoing the usual commute to the office).

Before leaving, Henry can review job and equipment information to make sure he’ll have all the tools and parts he needs to knock his jobs out of the park.

See what it’s like to spend a day in the field with iFleet, the world’s premier paperless work order management system.

8:30 AM 8:35 AM 9:00 AM 9:15 AM 11:45 AM 4:35 PM 4:45 PM

8:30 AM 8:35 AM 9:00 AM 9:15 AM 11:45 AM 4:35 PM 4:45 PM

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DAYFIELDthe

A in

As work progresses, Henry can update the work order as needed with additional parts and services. He’ll also have access to the customer’s service history and equipment information.

iFleet can be used to navigate from job to job. Henry’s company records precise time information (for billing and payroll purposes), so Henry will use iFleet to track his travel time, as well as mark his arrival.

Once the job is completed, Henry will present the work order (and/or a custom form) to his customer, collect a payment, and finalize the job. After that, he’s off to his next assignment!

Once Henry syncs his device, the finished work order will be filed across his office network. Office staff can then post the job to QuickBooks, making it a permanent part of the company’s service history!

8:30 AM 8:35 AM 9:00 AM 9:15 AM 11:45 AM 4:35 PM 4:45 PM

8:30 AM 8:35 AM 9:00 AM 9:15 AM 11:45 AM 4:35 PM 4:45 PM

8:30 AM 8:35 AM 9:00 AM 9:15 AM 11:45 AM 4:35 PM 4:45 PM

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SO MANY UNITS...

Enter iFleet. Our mobile app's geocoding features will take you straight to your destination. Give your techs the tools to eliminate waste and perform their jobs with absolute precision!

In the service industry, it's not always clear where you're meant to go. Bigger jobsites can have multiple buildings and hundreds of units. If you don't have precise instructions, it might take half the day to figure out where to start!

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...which one were you supposedto service?

for Smart ServiceiFleet

The most trusted service industry software on the market, iFleet is used by countless service companies the world over. Every year, iFleet processes over 2,500,000 work orders. Compiled below are testimonials from a sampling of service companies that have joined the paperless revolution by switching to iFleet. No matter the industry or niche, iFleet provides the flexibility to get the job done!

“New jobs can be easily created and delegated to technicians based on their schedule and location.”

KARI WAKEFIELDPartner/Office ManagerCapitol Heating & Air Conditioning

“I really could not be happier with Smart Service, iFleet, and the people at My Service Depot!”

DANIELLE SOULEOperations ManagerThe Electric Connection

“The only regret someone would have with Smart Service and iFleet is that they didn’t start using them sooner.”

KEN BULLINGEROwnerKen’s Window Cleaning

“I wanted a program that could go mobile, and iFleet is a great system that allows us to do so.”

BRIDGET CLOWERSOwnerAdvanced Pest Control

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Everybody Loves iFleet!

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What kind of ROI can you expect with iFleet?

For most service organizations, the decision to adopt a software package is a major one. Before you make so gargantuan a move, you want an assurance that your company is getting its money’s worth. With that in mind, let’s take a quick look at some of the ways iFleet saves you money.

Right away, iFleet all but eliminates your paper costs, replacing your work orders with digital forms and substituting comprehensive, networked service histories for your filing cabinets. How much is this reduction worth? The average American worker burns through roughly 10,000 sheets of paper a year, each of which bears a cost of about $0.03 in materials and equipment1. That means each of your workers incurs $300 in printing expenses a year.

Obviously, if you’re printing this many forms, you need a place to put them. Even if we assume half of the papers a worker uses are ultimately given to a customer, each of your employees still creates 5,000 forms a year that need a home. That’s about enough to fill up one drawer of a standard four-drawer filing cabinet. These cabinets can cost as little as $1502, meaning each drawer runs $37.50.

Altogether, this brings the total yearly paper cost associated with each of your employees to $337.50. And we haven’t even mentioned the time your workers lose laboring under an outdated, paper-intense workflow! The costs of working with

paper pale in comparison to the costs of paying people to work with paper. Let’s consider a few of the time expenditures iFleet will eliminate.

iFleet lets techs clock in at home, download their work orders, and head straight to their first job. This lets them spend less time fighting traffic and putzing around the office in the morning. Conservatively, we’ll say this saves 10 minutes a day.

The Smart Service scheduler can be used to generate optimized service routes for each technician. Most businesses are already using GPS, so we’ll play it safe and guess that Smart Service/iFleet saves only 5 minutes a day here.

Nothing is quite as frustrating as showing up to a job, only to discover you don’t have the right parts and tools to get it done. With iFleet, you can view equipment information and service histories to make sure you’re prepared for the task at hand.If you can cut out one trip back to the office or hardware store, that’s at least 30 minutes back in your pocket.

If you need to reference a customer’s service history, that usually means you have to call back to the office to have the staff there dive through some filing cabinets. If these conversations set your progress back 10 minutes a day, that’s 10 minutes iFleet’s customer service histories could save.

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1. Source: informIT. http://www.eco-officiency.com/downloads/InformIT_Cost_of_Managing_Paper.pdf

2. Source: Google Shopping. https://www.google.com/search?hl=en&output=search&tbm=shop&q=4+drawer+file+cabinet

3. To review: 10 minutes (commute) + 5 minutes (optimized routing) + 30 minutes (job prep) + 10 minutes (service histories) + 15 minutes (forms) + 10 minutes (filing) + 10 minutes (legibility) + 15 minutes (dispatching) = 105 minutes total.

4. 105 minutes = 1.75 hours. 1.75 hours * $20/hour = $35.00.

5. $35.00 of wasted time a work day * 5 work days a week = $175.00 of wasted time a week. There are approximately 250 work days in a year. $35.00 wasted a day * 250 days = $8,750.00 wasted in a year. Divide that figure by 12 and you have $729.17 wasted in a month.

6. Source: Small Business & Entrepreneurship Council. http://www.sbecouncil.org/uploads/Mobile%20APP%20Final%20Report%20SBE%20Council.pdf

Let’s make sense of the numbers.Contact us at 1-888-518-0818 or

sales@smartservice.com for a FREE demonstration.

ROI

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After a job is done, the paperwork begins. Call up a form, and iFleet will automatically populate a good chunk of your customer’s contact data. If this saves five minutes a form, and a tech fills out even three forms a day, that’s an easy 15 minutes back in the bank.

With iFleet, completed paperwork can be filed and synced back to

the office from the field. This lets the office start billing for

completed jobs right away, and it also saves your techs from

filing the paperwork themselves. Let’s ignore the fact that technicians

would normally have to return to the office to hand deliver work orders, the simple fact that they don’t have to mess with data entry or physically filing forms will easily save them each a good 10 minutes of time daily.

On the other side of things, office staff no longer need to waste their time hand-entering information from hard-to-read or illegible work orders. Instead, they’ll get updated digital paperwork moments after field technicians sync their progress. This will mean some monumental time savings for your administrative team, but we’ll keep our math focused on field technicians for this exercise. Clearly legible digital work orders should save techs at least 10 minutes of clarifying their work to secretaries and accountants every day.

If you have an emergency work order that needs dispatched, iFleet can do it instantly. If this lets your company save a confusing phone call or hurried trip back to the office, that’s at least another 15 minutes freed up.

Add everything up, and you’re looking at 105 minutes3 of time saved a day—per technician! If your tech makes $20 an hour, that’s $35.004 worth of payroll a day that can be reallocated from tedious administration to on-site, revenue- generating job production. $35.00 a day works out to $175.00 a week,

$729.17 a month, or $8,750 a year5 ($9,087.50 once you factor in the paper costs saved)! Remember, that figure is per technician!

Don’t think that number is realistic? If anything, we’ve tried to remain conservative with our estimates. A recent study claims that mobile apps like iFleet save small business workers an average of 11.3 hours a week6. Meanwhile, our calculations state only that iFleet will save your workers 8.75 hours a week. So, really, we played it safe!

Still not convinced? Don’t worry, you don’t have to settle for our word. See iFleet in action for yourself. Request a free demonstration today!

Smart ServiceQuickBooks Workflow

Adding Smart Service to QuickBooks gives you scheduling and dispatching capabilities.

Schedule a job in Smart Service for one of your technicians and…

...that job will be sent to their mobile device in the field. The tech can read the details, review customer/equipment information, and add line items to the work order as needed.

Once the job is done, the tech can collect a signature and file all their paperwork by syncing their device. After that, they’re off to the next job!

The tech’s completed paperwork will be receivedby Smart Service, where itcan be posted to QuickBooks and become part of your company’s service history.

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Take the next step with Smart Service!

Unmatched Service & Support

Committing to a new software system is a big decision. That’s why we staff a skilled implementation team to ensure that your transition is smooth and painless. We’ll install the software for you and stick around to make sure that everything is functioning properly. We’ll also provide two one-on-one online training sessions to get your personnel up to speed. Additionally, our outstanding Help Desk will be at your disposal should you encounter any problems. With the My Service Depot team, you’re in great hands!

Request a free demonstration!

There’s no better way to appreciate all the ways your business can benefit from our software than to see it in action. To request a personalized, one-on-one online demonstration of Smart Service and iFleet, visit us online at SmartService.com, call us at 1-888-518-0818, or email us at sales@smartservice.com. Find out how our business can start helping yours today!

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