If Carlsberg made victim services
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Transcript of If Carlsberg made victim services
![Page 1: If Carlsberg made victim services](https://reader034.fdocuments.net/reader034/viewer/2022042723/58815ca11a28ab80508b4e1f/html5/thumbnails/1.jpg)
If Carlsberg made Victim Services…
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Cheshire CARES aspires to be the best Victim Service in the country.
But what would that look like?
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"Victim Voice" was a substantial consultation by the Police & Crime Commissioner for Cheshire with Victims completed in 2013.
It told us much - including how victims are re-victimised as they retell their story a number of times during the course of their journey, and about how services need to communicate with victims - "better" rather than "more" showing more empathy and the ability to listen.
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This consultation has helped shaped the Cheshire CARES service and its aspirations for the future.
My interpretation of what that service looks like is as follows:
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A service that finds victims in their hour of need and offers support to them
…and does not rely on them to "opt in“…
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A service that is offered to victims of all crime, according to their needs…
….and not according to the "type" or "severity" of the crime...
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A service that understands "no" or "not now“…
…but like a good friend or a loved one can be there later if and when needed…
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A service that does not judge victims for what they have done or who they are…
…but offers support according to their needs…
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A service that is there for victims when they might need it…
…not just when it is convenient to offer it…
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A service that is with a victim throughout their journey to cope and recovery …
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A service that knows a victim's story…
…and can save them the burden of re telling it and being re-victimised at every step of their journey…
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A service that will help advocate on behalf of victims with the greatest needs to get the specialist and bespoke support that they require…
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A service that learns from users feedback and strives to do (even) better next time…
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A service that at its heart is in fact not about "victims" but about people like you and me…
…delivered by people like you and me…
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A service that cares...
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