Identity Summit 2015: AAMC Case Study: The top 5 challenges to a successful IAM program

AAMC Case Study:The top 5 challenges to a successful IAM program

Sudeep Banerjee

Jim McDonald

Copyright © Identity Summit 2015, all rights reserved.


Introductions

Jim McDonald

Practice Director

Identropy

[email protected]

@jimmymacIAM

Sudeep Banerjee

Program Manager

Identity and Access Services

Association of American Medical Colleges

[email protected]

@hisudeep

mailto:[email protected]

mailto:[email protected]


Overview

• Organizational overview• Identropy• AAMC

• IAM at AAMC• Top 5 challenges to a successful IAM Program• Interaction


Association of American Medical Colleges (AAMC)

(AAMC) is a not-for-profit association representing all 141 accredited U.S. and 17 accredited Canadian medical schools; nearly 400 major teaching hospitals and health systems, including 51 Department of Veterans Affairs medical centers; and 90 academic and scientific societies.

Through these institutions and organizations, the AAMC represents 148,000 faculty members, 83,000 medical students, and 115,000 resident physicians.


Identity and Access at AAMC

Complex User Experience

Too many integration

patterns

Unclear roles and

responsibilities

The complexity and variation of identity and access processes across the AAMC’s web properties leads to inaccurate identity data

AAMC’s approach to IAM has resulted in a multiple generations of systems that serve the same or very similar purposes

Decentralized decision making and budgeting for IAM resulted in parochial decisions that slowed enterprise strategic aims


Centralized• Governance• Strategic planning• Communications• Program Delivery

Standardized• Processes• Data practices• Monitoring• Operations

Optimized• Strategy• Architecture• Roadmap

Where do we want to be ?

Identity and Access at AAMC


What are the challenges you will face ?


Challenge 1- Funding your vision

• Paint a picture of your vision

• Show alignment to strategic initiatives

• Map benefits to business outcomes (revenue, cost, risk)

• Aim for enterprise level funding and not business level

• Get buy in for the long-term investment roadmap

“…a bitter pill to swallow”

Challenge 2: Choosing the right technology

• Understand your use cases

• Build for the future

• Build upon your strengths


“…just what the doctor ordered”

Challenge 3: Working in partnership with users


“…an ounce of prevention”

• Fight for the user (experience)

• Don’t assume what users want

• Organizational stakeholders are also users of your program

• Don’t forget about user support

Challenge 4: Practicing effective governance

• Ease stakeholder anxiety with effective change management

• Inspire collective ownership of the integrated roadmap

• Communicate strategically, not just tactically


“…do no harm”

Challenge 5 – Being realistic in your approach


“An apple a day…”

• Aim to show incremental value

• Always account for operational support

• Make agility a habit


To recap

• Fund your vision• Choose the right technology• Listen to your users• Practice effective governance• Be realistic

Identity Summit 2015: AAMC Case Study: The top 5 challenges to a successful IAM program

Technology

Transcript of Identity Summit 2015: AAMC Case Study: The top 5 challenges to a successful IAM program