IDCE 2015: Design Thinking & Emergency Management
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DESIGN THINKING & EM February 2015 Prepared by: Alicia D. Johnson San Francisco DEM IDCE 2015 New Orleans, LA
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Transcript of IDCE 2015: Design Thinking & Emergency Management
DESIGN
THINKING
& EM
February 2015
Prepared by:
Alicia D. Johnson
San Francisco DEM
IDCE 2015New Orleans, LA
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“Our most powerful weapon in
building a strong people
powered government is the
same as its always been:
participation in government
service by a broad segment of
the citizenry.”
—Matthew Burton, Chief Information Officer,
Financial Protection Bureau
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“Design thinking is a human-
centered approach to innovation
that draws from the designer's
toolkit to integrate the needs of
people, the possibilities of
technology, and the
requirements for business
success.”
—Tim Brown, president and CEO, IDEO
The Basics
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Observation
Iteration
Ideation
The Basics
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In Depth
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Project Senoia Where we were
• 400+ Medical Plans
in PDF format
• Little systemization;
confusing process
• Dependent upon
one person
Where we want to be
• Medical Plans
publically available
• Consistent
standards
• Functional User
Experience
• Safeguard the
community
The Future
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The possibilities
Training & Exercise Development
Could Design Thinking
provide an avenue to
investigate how individuals
learn, what they need to
know and how they might
retain essential information?
Operations & Response
Could Design Thinking
provide the ability to
incorporate user-driven
solutions to problems that
arise from operations and
response decisions is vital
to a successful response?
Long-Term Recovery
Could Design Thinking
provide the ability to
prototype and examine
long-term recovery
solutions fully to help
create vital to strong
economic recovery?
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How do I make it happen?
• Build Design Thinking into the Request for
Proposal
• Keep a Users First orientation
• Iterate on Failure
• Invest Wisely
Resources
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ResourcesArticles
Human Centered Design Toolkit
http://www.ideo.com/work/human-
centered-design-toolkit/
Stanford D.School Bootcamp Bootleg
http://dschool.stanford.edu/wp-
content/uploads/2013/10/METHODC
ARDS-v3-slim.pdf
Courses
Design Kit: The Course for Human
Centered Design
https://novoed.com/hcd-acumen
Design Thinking at InVersity
https://iversity.org/courses/design-
thinking
Virtual Crash Course in Design
Thinking - Stanford University
http://dschool.stanford.edu/dgift/
Books
Change by Design by Tim Brown
Creative Confidence by Tom and David Kelly
Design Thinking by Nigel Cross
The Design of Business: Why Design Thinking is the Next Competitive Advantage by Rodger Martin
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Want MoreInformation?
Alicia D. Johnson
Resilience & Recovery Manager
SFDEM
Alicia. [email protected]
@SF72Org | SF72 on Facebook
