Idc mobility event - Compuware slides
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Enterprise Applications, Ready for the Mobile Wave?
Koh Eng Kiong Regional Director, ASEAN [email protected]
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Predictions …
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To – Amazing Facts…
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Latest Facts…
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Business Expectations Are High
“We want a tablet app that engages customers, and gets five stars on the App Store, and it’s in your hands how we get there.”
Tracey Weber, managing director, Internet & mobile banking, Citibank
“I don’t even bother downloading apps with less than 4 stars. ”
Bill S., iPhone and iPad user
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End-Users’ Mobile Experience Expectations Are Often Not Met
More than 60% of mobile users had a problem in the past year when accessing a website on their phone
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Reality Check – Increasing Diversity & Complexity
Customers
Employees
Users Cloud: Private and Public Data Center
The Application Delivery Chain
3rd Part Services
Diverse Browsers & Devices
C/C++
Diverse Platform & Architectures
Increasingly Diverse Mobile Browsers Increasingly Diverse Mobile Platforms
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Users’ Expectations Are High – No Matter What Device/Browser
89%
59%
83%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Tablet Smartphone PC
Source: Compuware APM
Percentage Of End-Users Which Expect A Website To Load In 5 Seconds Or Less
Survey date = 2012 Survey date = 2011 Survey date = 2009
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Top 5 Tips
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1. Every User Counts
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Tip #1: End User’s Perspective for ALL user visits from any device
Where do my users come from?
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Tip #1: End User’s Perspective for ALL user visits from any device
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Are users Satisfied,
Tolerating or Frustrated
What are the doing? Are they satisfied?
Tip #1: End User’s Perspective for ALL user visits from any device
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2. Be prepared for Success
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Make Sure You Are Prepared For Success Your Service Should Perform As Expected During Peak Traffic Conditions
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Tip #2: Be Prepared for success Test from the end user perspective
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Tip #2: Be Prepared for success Test from the end user perspective
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External
End User
Enterprise
App Server MQ
Mainframe Browser
Native App
Frontend Server
External
External Third Party
Tip #2: Be Prepared for success Test from the end user perspective
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3. Ensure End-Users Can Access Your Mobile Service 24/7
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Ensure End-Users Can Access Your Service 24/7
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4. Embrace a “One Web” Application Performance Management Approach
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Embrace A “One Web” Application Performance Management Approach
• Mobile websites and applications often share backend infrastructure and
services with existing web apps
iPad & Safari
Windows 7 & Chrome iPhone App iPhone & Safari
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5. Benchmark Performance
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Make Sure Your Site’s Performance Compares Favorably To The Competitions’
Response Time Availability
www.affinbank.com.my 9.958 95.00%
www.aia.com.my 25.660 80.00%
www.alliancebank.com.my 12.291 95.00%
www.ambankgroup.com 12.525 97.50%
www.celcom.com.my 12.976 87.50%
www.cimbbank.com.my 9.498 87.50%
www.digi.com.my 28.435 77.50%
www.eastspringinvestments.com.my 19.820 95.00%
www.greateasternlife.com 20.595 97.50%
www.hdbsib.com 9.900 100.00%
www.hlb.com.my 9.625 100.00%
www.hsbc.com.my 18.092 75.00%
www.jaring.net.my 17.759 82.50%
www.kfh.com.my 16.133 95.00%
www.kurnia.com 13.065 90.00%
www.maxis.com.my 21.698 90.00%
www.maybank2u.com.my 4.900 97.50%
www.mlsg.metlife.com 19.326 90.00%
www.msig.com.my 7.747 95.00%
www.muamalat.com.my 8.025 77.50%
www.mybsn.com.my 23.964 82.50%
www.nst.com.my 11.293 87.50%
www.oskgroup.com 5.080 97.50%
www.qbe.com.my 12.974 90.00%
www.rhb.com.my 8.591 90.00%
www.sinchew.com.my 28.142 76.31%
www.smebank.com.my 16.514 77.50%
www.time.com.my 11.200 97.44%
www.tm.com.my 17.242 85.00%
www.uniasiageneral.com.my 5.914 84.21%
Response Time Availability
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Summary
• Adopt your end-users' point of view
• Know your end-users
• Make sure you are prepared for success
• Ensure end-users can access your mobile service 24/7
• Make sure your mobile site’s performance compares favorably to the competitions’
• Embrace a “One Web” application performance management approach
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Thank you! Visit our booth for the demo session
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