ICT Stakeholder Engagement Forum 2 – Summary report · 1/30/2015 · ICT Stakeholder Engagement...
Transcript of ICT Stakeholder Engagement Forum 2 – Summary report · 1/30/2015 · ICT Stakeholder Engagement...
Bold ideas | Engaging people | Influential, enduring solutions
ICT Stakeholder Engagement Forum 2 – Summary report DSITIA
30 January 2015
DSITIA ICT Stakeholder Engagement Forum 2 – Summary report | 30 January 2015
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© Nous Group
DSITIA ICT Stakeholder Engagement Forum 2 – Summary report | 30 January 2015
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Contents
1 Background ........................................................................................................................................ 3
2 Debrief and further reflections on Forum 1 ...................................................................................... 3
3 Working Session – Action Plans ......................................................................................................... 4
3.1 Methodology ........................................................................................................................... 4
3.2 Outputs ................................................................................................................................... 4
3.2.1 Big ideas forum .......................................................................................................... 5
3.2.2 Co-design the promotion and greater adoption of the ICT SME Participation Scheme Standard and Policy (less than $500K process) ............................................ 6
3.2.3 Procurement for outcomes ....................................................................................... 7
3.2.4 Industry / Government think tank. ............................................................................ 9
4 “Parking Lot” .................................................................................................................................... 10
5 Next steps ........................................................................................................................................ 10
Appendix A Forum Agenda ....................................................................................................................... 11
Appendix B Attendee list .......................................................................................................................... 12
Appendix C Table of contents for an engagement strategy ..................................................................... 14
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1 Background
This is the second ICT Stakeholder Forum held by the Department of Science, Information Technology, Innovation and the Arts (DSITA) to progress the development of a stakeholder engagement plan for the sector. Nous Group (Nous) was engaged to facilitate this forum. The purpose of this report is to provide a summary of the discussion and insights generated during the forum.
The forum held on January 20th 2015 had four objectives:
1. Review the output from Session 1 and confirm engagement priorities
2. Engage key stakeholders in the co-design of the draft Engagement Strategy and develop draft action plans for engagement priorities
3. Prepare the draft Engagement Strategy to take to the next PIT briefing
4. Confirm next steps and mechanisms for ongoing review.
Structure of the forum and this report
The forum was structured in three parts:
Debrief and further reflections on Forum 1: Small group and plenary discussion on the Forum 1 report and further reflections since December 2014
Working session – Develop action plans: Participants worked in small groups to work up action plans for four identified priority areas
Next steps: involved closing comments from the Director-General Sue Rickerby and discussion about what would be presented at the next PIT forum.
This report will follow the structure of the forum. The agenda for the forum is contained in Appendix A. A list of forum attendees is contained in Appendix B.
2 Debrief and further reflections on Forum 1
All forum attendees were provided with a copy of the ICT Stakeholder Engagement Forum 1 Summary Report. The group agreed that the Summary Report provided an accurate representation of the first forum held on 11 December 2014. In addition, the following was discussed:
Actions by industry and government have to be achievable, and focus on engagement as the first outcome. We should start small and grow from there.
The question is how we engage the non-engaged. The people at this forum are already the ‘engaged’ group.
There needs to be better regional representation in the co-design process.
Is there a more ‘fun’, informal way of doing industry engagement?
We have a series of priority actions – what we need to work out is how they all come together.
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There were some ‘parked’ items during Forum 1 that were not reflected in the report. We need to make sure we track closely issues that are identified as ‘parked’ during the forums. (Note – these items have now been included in Section 4 of this report)
The importance of fail fast as a principle needs to be emphasised more.
There is a big culture shift for procurement – moving from a gatekeeper role to a facilitation role.
The report structure included in Appendix C of the first summary report was included as guidance only and was not discussed in the forum.
3 Working Session – Action Plans
3.1 Methodology
Forum 1 identified five priority areas for action. These were:
Big ideas forum
Co-design the promotion and greater adoption of the ICT SME Participation Scheme Standard and Policy (less than $500K process)
Procurement for outcomes
Seed funding
Industry / Government think tank.
Due to the Queensland government moving into caretaker mode between Forum 1 and 2, ‘Seed Funding’ was removed as a priority for discussion in this context due to its policy related content. It is recorded in the “Parking Lot” (see section 4) for consideration at a later date.
Taking the remaining four priorities, participants split into small groups to further develop the actions plans commenced in Forum 1. Participants were given the option of rotating to contribute to 3 action plans, but decided to spend the whole session working on one plan to develop that priority to the fullest extent. At the conclusion of the session, each group presented their action plan to the plenary group for discussion and comment.
In developing each action plan, participants were asked to consider the following:
1. A framework / model for the situation
2. A link to actions, timelines and accountability
3. Where possible – to group and categorise like ideas.
3.2 Outputs
The models and action plans developed by each group are contained in sections 3.2.1 to 3.2.4 below. Note that the timing of some actions may be impacted by the current election timing and outcomes. In addition, timing has been considered for each action independently, and may need to be re-considered if actions are to be implemented concurrently.
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3.2.1 Big ideas forum
Model
The participants created the following “Big Problems” framework to outline the process from problem identification to piloting of specific solutions. This needs to be an agile process that can be adapted to reflect the scope of the problem under consideration.
Figure 1: Big problems framework
Action Plan
Figure 2: Action Plan – Big problems forum
Action Timeframe Accountability Comment
1. Co-design the problem framework:
a. Investigate what already exists
b. Use this to determine structure / format of the forums
c. Determine responsibility for the forum
d. Draft success criteria
First 2-3 months
Industry and Government
Forums could be face to face or online communities
2. Choose a problem to test the framework
First 2-3 months
Industry and Government
3. Confirm interaction / overlap with other initiatives:
a. Innovation Portal
b. ICT SME Participation Scheme Standard and Policy
First 2-3 months
Government
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Action Timeframe Accountability Comment
4. Pilot forum
a. Confirm success criteria Mid 2015
Government to initiate. Industry to participate.
5. Circular review process Ongoing Government
6. Solution implementation and benefits review
End 2015 Government
3.2.2 Co-design the promotion and greater adoption of the ICT SME Participation Scheme Standard and Policy (less than $500K process)
Model
Participants identified that the co-design promotion and adoption of the ICT SME incentive process solution has four key features – depicted in Figure 3.
Figure 3: Framework- Co-design promotion and adoption of the ICT SME incentive
Action Plan
Figure 4: Action Plan - Co-design promotion and adoption of the ICT SME incentive
Action Timeframe Accountability Comment
1. Co-design the definition of innovation and the associated process
Immediate – conclude by late Feb 2015
Government / industry
To get best traction and outcomes
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Action Timeframe Accountability Comment
2. Provide education for all stakeholders through:
PIT forums; ICT QLD; Case studies; Government CIOs and teams; Government procurement; partnership approach; Emerging tech briefings; re-iteration of education (quarterly).
March – June (first tranche of education)
Government
3. Initiate some small examples March / April 2015
Industry / Government
4. Open the innovation portal and – Put up three problems to be solved
April
Government to open portal. Industry to engage
Capture some “less sexy” examples and problems to broaden understanding of innovation and the policy
5. Communicate success Ongoing Government Feedback loop to generate interest
3.2.3 Procurement for outcomes
Model
Focus is transitioning “procurement for outcomes” to operate as the business as usual approach. This requires a movement from the current approach / risk culture (i.e. detailed specifications rather than open solutions) (see Figure 5).
Figure 5: Procuring for outcomes
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Action Plan
Figure 6: Action plan – Procurement for outcomes
Action Timeframes Accountability Issues for consideration
1. Engage industry to identify the procurement problems
a. Government to provide examples of good vs bad procurement outcomes
b. Government to approve case studies for industry
c. Provide education for industry as required
1-3 months Government to provide. Industry to engage
2. Early market engagement / Co-design a new procurement process with industry
a. Define “procurement for outcomes”
b. Develop a framework for defining an outcome
c. Investigate private sector approaches
d. Approach to ensure time requirements do not subvert procurement decisions
e. Develop approach to pricing risk – government must be realistic in how much it costs to take on risk
f. Consider culture / change management for both industry and government
6 – 9 months Government / Industry
Need to put a value against the outcomes
3. Trial procurement for outcomes
a. Develop approach to procure new platforms (i.e. cloud)
b. Process to manage industry concerns about loss of IP
Late 2015
Government to initiate. Government / Industry to participate
4. Communication
a. Use QAssure as a channel to communicate procurement ideas and changes
Ongoing Government
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3.2.4 Industry / Government think tank.
Model
The participants developed a model for the Industry / Government think tanks focussing on inputs, outputs and what success looks like (see Figure 7).
Figure 7: Model for think tank
Action Plan
Figure 8: Action plan for Industry / Government think tank
Action Timeframe Accountability Comment
1. Establish regular meeting / forum of key government and industry individuals. The purpose of this group is to 1) determine the agenda / issues for each think tank and 2) develop a forward engagement model
Establish group Feb / March.
Government to initiate group. Joint Government / industry accountability to attend.
Group will meet on an ongoing basis
2. Identify potential executive sponsors for think tank process
Feb / March Government
Identified sponsors will be assigned to particular think tanks aligned with expertise / interest
3. Determine if additional funding is required
Feb / March Government
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Action Timeframe Accountability Comment
4. Develop measureable indicators that will be used track progress
Feb / March Government / Industry
Need to determine what success looks like
5. Each think tank to work on a nominated issue
Ongoing Think tank
6. Each think tank achieves deliverables within set timeframes
Ongoing Think tank
4 “Parking Lot”
The following issues were raised during Forum 1 or Forum 2, but were ‘parked’ for further consideration by DSITIA outside of the session:
Development of an action plan for seed funding
Promotion of a more constructive culture will decrease risk aversion and increase engagement
More transparency on the performance of government policy
Understanding work volume from government vs industry capacity. Is some of the government – industry disjoint being caused simply because industry has excess capacity that is not required / used by government right now?
Resource manager panel is not working for industry.
5 Next steps
There are two next steps arising from Forum 2:
1. Development of Draft Stakeholder Engagement Plan – DSITIA will take the outputs from the first summary report, this second summary report and the research findings to develop a draft engagement plan. A standard table of contents for an engagement plan (as provided with summary report 1) is replicated in Appendix C.
2. Briefing at next PIT Forum – Director-General Sue Rickerby will provide an overview of the ICT Engagement Process to date, the key research findings and the draft stakeholder engagement plan. The draft plan presented at the PIT Forum will be open for review and comment from the broader ICT industry prior to finalisation.
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Appendix A Forum Agenda
ICT Stakeholder Engagement Forum
Date / time 20 January 2015, 2pm – 4pm
Objectives Review the output from Session 1 and confirm engagement priorities
Engage key stakeholders in the co-design of the draft Engagement Strategy and develop draft action plans for engagement priorities
Prepare the draft Engagement Strategy to take to the next PIT briefing
Confirm next steps and mechanisms for ongoing review
Agenda
Timing Topic Facilitators
2:00 - 2:05 Welcome and introduction Nous
2:05 – 2:15 Welcome by the Director General Director General
Sue Rickerby
2:15 – 2:35 Session 1 – Forum 1 reflections and new ideas Nous
2:35 – 3:45 Working Session – Develop action plans Nous
3:45 – 3:50 Summary and next steps Nous
3:50 – 4.00pm Final comments Director General
Sue Rickerby
4:00 Close
Facilitators: Jill Tulloch and Laura Gordon
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Appendix B Attendee list
Industry attendees
Name Role Company
Mark Nicholls Founder & MD Information Professionals
Jon O'Brien Group GM, Government & Business Telstra
Paul Williams
CISCO Systems
Doug van Gelder Business Development Mgr ESRI
David Dart
Salesforce
Steve Toomey QLD Regional Consulting Director UXC
Faith Rees Business Development Mgr IT Queensland
Neil Crisp
SIBA
Jack de Lange SIBA
Phill Gallagher General Manager Commercial CCIQ
Prof Michael Blumenstein Convenor Gold Coast IT Forum
Prof Simon Kaplan
AIIA
David Hawley CEO & MD Aliva Pty Ltd
Maree Adshead CEO ODI Queensland
Hugh Peterkin
Business Analysts
Queensland Government attendees
Name Role
Mark Cushing CIO, DSDIP
Darrin Bond CIO, DCCSDS
Mick O'Leary DETE
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DSITIA attendees
Name Role
Sue Rickerby Director-General
Alena Tracey Office of the Director-General
Andrew Mills QGCIO
Dallas Stower Strategic ICT
Leigh Roach Strategic Policy & Innovation
Michael Stoopman ICT Strategic Sourcing
Matthew Rose ICT Strategic Sourcing
Niraj Rao Strategic Policy
Nick Jostsons Customer & Market Insights
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Appendix C Table of contents for an engagement strategy
The following is a suggested structure and contents for a stakeholder engagement strategy. DSITIA should consider the extent to which each of these headings is relevant in the context of the ICT stakeholder engagement strategy.
Contents
1. Context
2. Purpose and audience
3. Definition of engagement
4. Segmentation
5. Prioritisation
6. Engagement principles
7. Activities, channels, messages and frequency
8. Accountabilities
9. Governance
10. Process (including reporting)
11. Evaluation of success
12. Implementation