ICT Presentation - May_2012

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Transcript of ICT Presentation - May_2012

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    Developing Jamaicas ICT SectorMay 2012

    Prepared by : Vivion Scully, Knowledge Services

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    AGENDA

    Market Overview Industry Summary

    Trends and Directions

    Strategy Overview Country Strategy Matrix

    Tendency to Invest Matrix

    Obstacles and Issues

    Opportunities for Jamaica

    Action Plans

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    Market OverviewIndustry Summary

    Global BPO Market

    US$680 Billion in 2011

    +9% Growth Annually

    US$1 Trillion by 2014

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    INDUSTRY SUMMARYMarket size, potential & growth rate

    CLA* Marketplace Current Market size

    approx. $2.5 B CAGR of over 20% Market to Touch $5 Bn by

    2013

    Jamaican BPO Market Current Market size

    approx. $145 M to Touch almost $ 300 M

    by 2013

    CAGR of 21% Current Jobs approx.

    11,000 Approx 20,000 Jobs

    Projected by 2013-2014

    Jamaica has 6% marketshare today and projectedthat it must grow by 21%p.a. to maintain 6% share

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    Market OverviewIndustry Summary

    Main Sub-Sectors Business Process Outsourcing (BPO)

    IT Outsourcing (ITO)

    Knowledge Process Outsourcing

    (KPO)

    Legal Process Outsourcing (LPO)

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    Market OverviewIndustry Summary

    Characteristics of the industry today:

    Led by India and Philippines Trend towards Nearshore locations in LA

    Strong competition among locations/countries

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    Way Forward

    What are the drivers of the industry

    Critical Success Factors:

    Labor Availability, Purpose built Space, Cost of Labor, IT infrastructure

    Industry Drivers:

    Global Recession, Location Diversification.

    What is required to be successful going forward: Sufficient Labor to ensure rapid scalability

    Suitable Space to facilitate speedy startup of business operations and less risk

    investment

    Workforce Training:

    Computer Skills,

    Standard English Speaking Business /Commercial Skills

    Where is the growth expected:

    Indian companies establishing Nearshore and Onshore Locations

    Global Outsourcing operators multi-shoring

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    Strategy OverviewObstacles and Issues

    Policy Incentives and availability

    Government Support

    Environmental

    Crime and Violence

    Transportation and services

    Labor Scalability

    Access to Capital

    Adequate Space Availability

    Lack of Purpose Built Space

    Location relevant space

    Destination

    Low awareness as a player

    Negative perception of Kingston

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    Incentives

    100% tax holiday in perpetuity for organisationsthat export over 85% of their services outsideof CARICOM

    Duty free import of goods for Companiesoperating in the Free Zones

    Support from HEART for recruitment/training ofentry level personnel.

    DBJ Funding for construction of Class A Officespace

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    Jamaica as a business location Exhibitions

    Ad Campaigns

    Public Relations

    Promotional Events

    Speaking engagements

    IMAGE BUILDING

    Finding the investor Regional/Sector/Company Targeting

    Intermediaries/Brokers/Connectors

    Direct mail/Phone Calls

    Conferences/Investment Missions/Seminars

    INVESTORTARGETING

    Courting the Investor Inward Missions

    Market Intelligence/Inquiry Servicing

    Matchmaking

    Sourcing Funding

    Navigating Government/Local business environment

    INVESTMENTGENERATION

    Action PlansInvestment Promotion Activities

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