Core Skills for Learning and DevelopmentThe ICS Learn Learner Support Model

CIPD L&D ConferenceLondon, May 2016

Sean McCready & Dr. Stephen LittlerICS LearnGlasgow

Objectives Discuss the changing business environment Identify the core characteristics of the ‘Self-

Directed Learner’ Examine the new type of learner and what they

seek from a learning environment Provide a useful framework that can be applied to a

Learning and Development setting Suggest ways in which L&D Core skills can be

transferred into the workplace

Changing EnvironmentThe current business environment is ever changing, and manyorganisations will come across issues in;

TimeMoneyFlexibilityResources

We understand...

Your need to respond to complex changes by;

Making sure your learners have the support to complete their learning

Keeping staff skills up to dateTaking ownership and managing your careerInteracting in new and dynamic waysUsing technology to learnConsider your workforce as self-directed learnersEmbrace ‘Just-In-Time’ Training

The self-directed learnerRelies less on

traditional learning methods

Learning and retention is better when delivery at high standard

Takes ownership of their own development

Key steps

Business context awarenessLink social volunteering on a skill basis and include pro-bono activities

Engage others in the decision making processEnsure staff have an opportunity to engage with others about the issues which effect them on a day to day basis

Hands-on experienceProvide staff with the opportunity to be involved with hands on learning and development in the workplace

Gen Y – The new skill set

• Learning by doing• Skills Marketplace

Ideal Workforce

• Digital knowledge updates• Career matchmaking

• Visual Collaboration• Contextual Rolodex

Intuitive Connections

• Tele-Presence• Social Workflow

• Feedback Culture• Networked Knowledge

Empowered Culture

• Quantified Employee• Employee Stakeholder

Agile Workforce

• Work(out) Place• Fluid Technology

• Pop-Up Workplace• Co-Creation

• Broadcast privacy• I Everywhere• Digital entrepreneurs• Social virtualization

The New Workplace

Gen Y - Booz & CoThe rise of generation C and implications for the world of 2020

Learning by doing multidisciplinary teams

made up of people with diverse experiences

Skills marketplace Sharing information Instant, personal updates Career matchmaking Integrated information

The Ideal WorkplaceFrom fixed to fluid

Constant feedback Instant communication and

feedback – more than once a year

Quantified Employee Effective Talent Management Employee Stakeholder

Management Flat structures

An Empowered CultureGiving staff a voice

Inputs

Outputs

Understanding the tool Engage in activities

Building an IDP/PDP Talking to others Monthly engagement forum

Identifying areas of focus

Using the framework

Engagement with tutors and other students

Building a strong plan

Engage in activities Regular and Interactive Engagement = Successful Transition

Develop a planA B C

Discussing important issues

Interactive engagements

Sharing ideas

Successful Transition to Online Learning ‘Think

creatively’ and ‘act courageously’’

Ideas Resources

Framework

Inputs & OutputsOnline Learning

Supporting the student whilst studying online

Support Culture

Training

Knowledge Developmen

t

Effective Communication

Virtual Environment

Mentoring / coaching

Online community

Storytelling

Sharing Ideas

Decisions Norms

Mindsets

Motivators Commitments

Structure Networks

Information

Focus on outcomes the right way

Reach out and connect

Be humble and care more

Think win-win-win

Work stronger together

Celebrate and energise

Support Culture

The Online Learning DNA

Learner Support Model

Systems and Tools Learning Content

Support

What does this model mean?Systems and Tools Learning Content Support

The Student Community Interactive Learning Content

Coaching

e-Assessment Diagnostics Mentoring

Online Forums Online Induction Taught Sessions

Tutorials Online Media Workshops

e-Learning Management System (LMS)

Online Resources Peer support

e-Portfolio Podcasts

Learner Analytics Webinars

Effective Online Learning

Transferring L&D Core Skills 1. Further collaboration with leaders2. Demonstrate commercial awareness3. Capture and evaluate the impact of L&D on the business4. Develop analytical ability in L&D5. Be versatile6. Develop bespoke solutions7. Build L&D skills and expertise to fully leverage existing

and emerging learning technologies8. Using innovative methods to engage

Facebook Live Open Day

GET ON THE GRID … seek out colleagues across generations to understand different perspectives, see what’s going on out there through news articles and blogs MAKE IT PERSONAL … enabling innovation and creativity must be our first priority … what can you do to personalize every element of the employee experience? LEARN FROM YOURSELF… as you engage with social media, digital shopping & mobile devices what does your experience tell you about work in the future?

SHARE YOUR INSIGHTS ….. Join our Future of Work group on OneHP to share your ideas, insights & find out what the 6 people to the left are up to!

The Future is in your handsThe future is in yourhands...

1. Be on the grid

2. Enable Innovation

3. Learn from yourself

4. Share your ideas and insights

Q&A

Thank you for listening!

Sean McCready & Dr. Stephen Littler | ICS Learn | Glasgowsean.mccready@icslearn.co.uk | stephen.littler@icslearn.co.uk