ICPC 2002 - Schiphol Visit
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Transcript of ICPC 2002 - Schiphol Visit
Business Consulting Services
© Copyright IBM Corporation 2002
ICPC 2002 - Schiphol Visit
IBM Briefing Session
16 November 2002
Robert Kok
Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002 2
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© Copyright IBM Corporation 2002
Agenda
Airport of the future.
Dartagnan Biometric Solutions
Bagage Handling
Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002 3
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The challenges an airport has to deal with.
Security
Increased Traffic
Cost PressureCustomer
SatisfactionAirport
Business
Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002 4
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© Copyright IBM Corporation 2002
BUSINESS
IT
StrategicOutsourcing
Services
Integrated Technology Services
Business Consulting Services
HELP ME DO IT HELP ME DO IT MANAGE IT FOR MEMANAGE IT FOR MEWHAT SHOULD I DO WHAT SHOULD I DO ??
IBM Global Services can help in many ways.
Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002 5
Business Consulting Services
© Copyright IBM Corporation 2002
BUSINESS
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StrategicOutsourcing
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HELP ME DO IT HELP ME DO IT MANAGE IT FOR MEMANAGE IT FOR MEWHAT SHOULD I DO WHAT SHOULD I DO ??
First we develop a vision of how an airport should position itself with respect top the travelers.
Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002 6
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Passenger Flow
Aircraft Flow
The Airport BoundaryOn
Chocks
Taxi
Approach
Depart Previous Station
Boarding Shops
Lounge
Security Check-InArrive At
Airport
Next Station
Departure
Taxi
Off Chocks
Depart Airport
Customs Baggage Reclaim
Shops
Lounge
Land
Towing
Fuelling
Catering
Cleaning
Choice/Revenue generating
Non Productive
In our vision an airport should minimise passengers ‘non productive’ time and maximise time spent in leisure and ‘choice’ activities.
Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002 7
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The solutions that are needed to realise this vision should perfectly fit the customer travel experience.
Prepare to
Travel Travel to
Airport
Arrive at
Airport
Check In
Shop
Wait for
FlightBoard Plane
Flight
Retrieve Bags
Dis-embark
Pass through Custom
s/ Security
Travel fromAirport to
DestinationPrepare to
leave airport
Transfer
The Customer Travel Experience
Transfer
Pre-Airport
At Airport
In-Flight
Arrive at Destination
Airport
Leave Airport
Security
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• Mobile travel planning, booking and modification
• Passenger authentication and verification
• Recognition and notification of flight irregularities
• Categorisation of passengers
• Alternative itinerary production
• Issuance of new boarding entitlements
• Baggage change order• Travel arrangements re-
booking• Car parking services• Location-based
services / Retail• Wireless web access
• Acceptance of boarding entitlements
• Processing of upgrade requests
• Issuance of boarding entitlements (if necessary)
• Passenger reconciliation
• Check In (seat, upgrade, boarding pass, baggage)
• Notification of time-sensitive information
• Back-end solutions
• Positive Passenger Baggage Match (PPBM)
• Baggage tracking and tracing
Travel Preparatio
n
Check In
SecurityIrregular
Operations Re-booking
Terminal Services
Boarding
Baggage
We have developed solutions blueprints to realize this vision, addressing people, processes and technology.
• Shopping assistance• Cross and Up selling• Payment
Shopping
Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002 9
Business Consulting Services
© Copyright IBM Corporation 2002
BUSINESS
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StrategicOutsourcing
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HELP ME DO IT HELP ME DO IT MANAGE IT FOR MEMANAGE IT FOR MEWHAT SHOULD I DO WHAT SHOULD I DO ??
Secondly we help the airport to implement the vision.
Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002 10
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We have the technology available….
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…and we are able to implement implement full solutions.
Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002 12
Business Consulting Services
© Copyright IBM Corporation 2002
BUSINESS
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Integrated Technology Services
Business Consulting Services
HELP ME DO IT HELP ME DO IT MANAGE IT FOR MEMANAGE IT FOR MEWHAT SHOULD I DO WHAT SHOULD I DO ??
Finally we are able to operate and manage these solutions.