iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA

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IDEA

The Electrical Industry Synchronization Leader

iConex: Capture | Transform | Deliver

Mike Wentz, IDEA and Mark Toffoli, ecMarket

September 27, 2012

CONFIDENTIAL


Capture | Transform | Deliver

Benefits Of Eliminating Manual Processing

Companies with fully automated order processing**

●30% Cycle time improvements

●5% - 10% improvement in customer service levels

Equivalent 2% revenue improvement, and

Equivalent 1 day of working capital

●Liberate inside sales and customer service from low value

data entry roles to problem solving and customer support

roles

** Gartner: Aug 22, 2011 – Improve Order Fulfillment for

Customer Service and Working Capital Gains

CONFIDENTIAL



Strategies For Success In Automated Order Processing

Capture Orders Electronically

EDI and Webstores iConex

100% Data Capture Accuracy

Master Data Management

Address synchronization, cross references

part # cross reference data

UOM synchronization

Automate Application of Business Rules

Make purchase orders fit in ERP / Business rules

●Delivery schedules

●Split by line of business

●Shipping rules – priority, labeling, carrier, etc.

CONFIDENTIAL



Strategies For Success In Automated Order Processing

Provide Value-Added Information

Report on what is valuable to your customers

●Pricing / Delivery compared to what I ordered

●Usage based reporting

Manage By Exception

What requires human review

Who should be notified and who is the backup

Commit To Continuous Improvement

Report regularly on key metrics

●LOOP, % Electronic

Review for root cause

●Iteratively enhance LOOP with targeted improvements

CONFIDENTIAL


Challenges Capturing Orders Electronically

Traditional EDI

● Trading Partners unable or unwilling to convert to EDI

Most of these Trading Partners have no resources

(financial and technical) to implement EDI

Online Web-Store

● Trading partners refuse to perform dual entry

Trading partners that have an ERP system prefer not to

enter their documents twice with an online portal and as

a result either fax or email their documents

Efforts to expand EDI and online portals are resulting in

diminishing returns …

CONFIDENTIAL


Current Market Environment

Today, 70% of all documents are not exchanged

electronically

Companies surveyed confirm the lack of financial and

technical resources of their trading partners as the main

reasons for low adoption of e-business**

A new approach is needed !

** http://www.ebusiness-watch.org/key_reports/documents/BRO08.pdf

CONFIDENTIAL

http://www.ebusiness-watch.org/key_reports/documents/BRO08.pdf




iConex Solution

iConex is a partnership between IDEA’s IDX Service

and ecmarket’s CONEXIOM™ Service for Electronic

Document Exchange of order management documents

Solution delivered as a service to simplify

implementation and support

● Capture documents via email or via iConex printer

● Transform into EDI through iConex mapping engine

● Deliver documents via IDX to your mailbox

● Receive turnaround EDI documents via IDX

● Deliver turnaround documents (confirmations and

acknowledgements) with manage by exception intelligence

via email

Proven technology with 6+ years of production

experience

CONFIDENTIAL



Leverage iConex to automate inbound order processing

Seamlessly maps computer generated PO into IDEA 850

EDI documents delivered via IDX

Leverages existing systems, processes, people

No process change required by either trading partner

100% Data Accuracy

No additional technical know-how required

Can be easily deployed within minutes

Works with all OS and platforms

CONFIDENTIAL



iConex Validated Customer Benefits

Minimum 50% Cost Reduction

100% Data Accuracy

Increased Customer Satisfaction

Increased Revenue from Existing Customers

Lower Bad Debts

Green Technology – eliminates paper

Enables New customers Seamlessly

CONFIDENTIAL


iConex Solution

iConex can be used to transform the following Documents to

electronic transactions

Purchase Orders

Order Acknowledgements

Advance Shipping Notices

Invoices

Freight Bills

Remittance Advice

Point of Sale Reporting

Etc …

CONFIDENTIAL


iConex: 3M Case Study

3M uses CONEXIOM to convert Buyers who fax and

email orders into electronic ordering

Marketed by 3M to their customers

Roll outs undertaken by 3M staff

Buyers ordering from 3M via CONEXIOM in Americas,

Europe, Asia Pacific

● Rolling out to thousands of customers worldwide

CONFIDENTIAL


CONEXIOM : 3M Case Study

CONFIDENTIAL

3M Company

CSRs Key POs

Print /

Fax

www.com Web

Portal

Note: excludes telephone and hand written orders

3M ERP

Manual Order Processing – Current Work Flows



How does CONEXIOM work at 3M?

● Buyers create POs in their own system as they already

do today

● The PO data is captured via email or at time of print

via the CONEXIOM virtual printer and transformed into

EDI

● The PO data is securely delivered to 3M via EDI

● 3M delivers PO confirmations and

acknowledgements to CONEXIOM via EDI

● CONEXIOM emails confirmations and

acknowledgements to the Buyers

CONFIDENTIAL


3M Company

Customer Service

www.com

3M ERP

Web

Portal

CONEXIOM

Print To

AutoOrder

CONEXIOM Order Processing


EDI

850


Excel/csv Text

File

emails

Word Printer

Files

CONEXIOM Document Capture Capabilities


http://www.screening.nhs.uk/getdata.php?id=9649


3M ERP

CONEXIOM

CONEXIOM – Order Acknowledgements

EDI

855



CONFIDENTIAL



Benefits for Companies Like 3M

● Saves the cost of manual order entry

● Eliminates the cost of order entry errors

● Enables fully automated order processing

● Reduces Bad Debts due to pricing accuracy

● Enhances Satisfaction and Increases Sales with existing

customers

● Enables the ability to easily add NEW customers

Benefits for 3M’s Buyer Companies

● Faster order cycle time

● 100% order accuracy

● Enhances order status acknowledgements including

availability, price, and delivery confirmations

CONFIDENTIAL



What Do 3M Executives Say

● “We chose ecmarket's CONEXIOM

solution because it eliminates

duplicated effort and makes us easier

to do business with. By eliminating

manual order entry we can reduce

errors, expedite order processing and

at the same time improve our service

levels and Customer satisfaction.”

Ian Hardgrove

Senior Vice President, Sales &

Marketing, 3M

CONFIDENTIAL



What Do 3M IT Managers Say

● "The CONEXIOM solution allows us to quickly and reliably

help our customers convert to electronic ordering. After

evaluating other technology solutions to meet this need,

including Optical Character Recognition (OCR), we chose

CONEXIOM.”

● “CONEXIOM 's 100% order accuracy and ease of adoption

has allowed us to achieve a high rate of success in

converting customers to electronic ordering”

● “Both our business units and our customers have expressed

high levels of satisfaction with the solution, which has

given us the confidence to engage in the roll out of

CONEXIOM to thousands of our customers worldwide.”

Ian MacTavish

Global eBusiness Leader

3M Information Technology CONFIDENTIAL



What Does 3M Customer Service Say

● “We set a goal of becoming easier to

do business with. Working with

CONEXIOM has enhanced our ability

to achieve this goal by eliminating data

entry, improving our productivity and

adding a new level of flexibility that

differentiates us from our competitors.”

3M Director Customer Operations

CONFIDENTIAL



What Do 3M Customers Say

● “ND Graphics has only had positive

experiences using CONEXIOM. We

wish more suppliers would use this

solution.”

Pushpa Ramdas

Purchasing Manager

ND Graphics

CONFIDENTIAL



80% Savings on Order Entry costs

65% Reduction in sales credits/adjustments

● Lower Bad Debts

30% increase in Order Automation

25% improvement in Order Cycle Times

Increased Customer Satisfaction

Eliminates Order Entry errors

Eliminates paper

CONFIDENTIAL


iConex Advantage

Complimentary to EDI and On-Line Portals:

Customers unable to use EDI and

unwilling to perform double entry

Able to transmit documents

electronically without dual entry

No process changes

No additional costs

EDI

Dual Entry

CONFIDENTIAL


iConex Advantage

Unlike Optical Character Recognition (OCR)

solutions:

Yields 100% data accuracy

No additional costs for checking

accuracy of each document

processed

Provides fully automated order

processing (Lights Out Order

Processing – LOOP)

Operator

CONFIDENTIAL


iConex Demonstration

CONFIDENTIAL

iConex with IDX

Demonstration

B2B

eCommerce


iConex Demonstration

2 Scenarios

Customer Emails Orders To Customer Service

Today

● Show how these can be processed via iConex

without changing your customers current

process

● Show orders in IDX Tracker

Customer Prints and Faxes Orders to Customer

Service Today

● Show how these can be processed via iConex

virtual printer without changing your customers

current process

● Show Orders in IDX Tracker

CONFIDENTIAL


Solution Summary

Robust and differentiated solution

6+ years of operation

Proven capability to convert more high value

trading partners to eBusiness using iConex using

ability transform email and print

100% data accuracy – substantial advantages over

OCR

No process changes

Quick and seamless rollout

Strong Reference accounts

CONFIDENTIAL


Benefits Summary

Strong Benefits for both Your Company and Your Customers

Leverage your existing IDX systems, processes, and people

Increased productivity and lower costs

Enhanced Customer Service and Loyalty

Increased Sales with existing customers

Enables growth with new customers

Strategic Competitive advantage

CONFIDENTIAL


IDEA User Reference

David Starr, Director eBusiness,

McNaughton – McKay Electric

6 different customers mapped and live in one week

● Able to successfully leverage existing systems,

processes and people

In Production 1 year

CONFIDENTIAL


Next Steps

Sign up for Proof of Concept

● 10 proof of concepts available at E-Biz

Prove out the benefits with real customers / data

● Improved productivity

● Enhanced Customer Service

Engage in low investment starter contract

● Affordable subscription pricing

● Leverage existing people, processes, and

systems

CONFIDENTIAL


Pricing Summary

Subscription Pricing Model

Tiered Subscription Fees

No upfront investment required

Targets High-Value Manual Entry Trading

Partners

● Simplifies Budgeting

● Provides Financial Motivation to enable

Strategic Trading Partners

● Low Risk

CONFIDENTIAL


Thank You

Mark Toffoli

Director of Sales, ecmarket

1-866-860-3388 - Telephone

[email protected]

iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA

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Transcript of iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA