ICCADAILYYOUR PERSONAL COPY FOR OCTOBER 25TH 2010 BROUGHT TO YOU BY

IN HYDERABADI

Meetings Support sector left speechlessDespite chairman Bart Heinrichs’s best efforts, the Meetings Supporter Sector was speakerless for its session on how to sell more effectively. First a British speaker with a Pakistani-sounding name wasn’t able to get a visa in the UK so he had to cancel his attendance. Then another British speaker was recruited but a bereavement meant he could not attend, either. Instead Heinrichs reverted to an ‘open space’ format.

Proud Uruguayan Arnaldo Nardone put his country on the map when he beat MCI’s Jurriaen Sleijster in yesterday’s presidential election. A huge kiss for his wife was followed by a magnanimous hug from his opponent. It had ended in tears for him – but they were tears of joy.

Nardone swept home with 260 votes to 173, a clear and surprisingly large majority. He had spoken rousingly to the audience of his love for the industry: “Meetings are my passion – ask my wife”, he said with conviction. He called for a strengthening of the chapters. Sleijster’s approach was more measured and presented his wide ranging career pattern from medical association client to event management company. He was modest and clear, promising no major changes. He said: “ICCA is a success story – it is a team. I am a part of that team. I am not proposing sweeping changes.”

Both spoke fondly about each other. “Jurriaen is a great professional and it has been an honour to share this challenge with him,” said Nardone. Then followed an hour of suspense before the result..

It came after some delegates criticised the election campaign, one calling and email broadcast “blatant electioneering”. There have been mutterings in corridors about one of the email broadcasts and Carolyn Dow of the Dow Consultancy formally registered her objection at a sector meeting to an email from one candidate calling for members to use their votes. She said the email looked as if it had come from ICCA HQ because of the use of an ICCA logo.

She said: “One of the candidates sent out a missive that looked as if it came from ICCA HQ and I was concerned that this looked like blatant electioneering.”

She raised the issue during a meeting of the Meeting Support Sector and chairman Bart Heinrichs

It’s Arnaldo Nardone with the pride and the passion

Things people say“I am still here!” Diminutive Kerrin MacPhie, head of sales, ACC Liverpool, hidden behind the lectern

“Email and social media is killing me; we are inundated with information.” Anne Wallin Rødven, convention director, VisitOSLO

“The biggest bust in our lifetime”….Leigh Harry of Melbourne Convention Center, referring to the recession

said he would pursue the matter.But ICCA CEO Martin Sirk denied

that any rules had been broken. He said: “There were guidelines about how campaigning would be carried out at the assembly because we didn’t it to turn into a circus but there were no guidelines covering the campaign outside of the assembly.

Basket case?Steve Lewis, CAT Publications’ snake-hipped publisher, will turn on the charm as host for tonight’s CAT Night at Ibrahim Bagh. As usual the evening will be full of fun and games as well as great food, music and dancing in a fabulous setting. Dress code: snakeskin optional but carefully casual.

Visit London’s Becky Graveney was following in her father’s footsteps as she touched down in Hyderabad. Her father, England cricketing legend Tom Graveney, made an incredible 1,300 runs on his first tour of India in 1951, scoring 75 of those in Hyderabad. Nearly 60 years on, Graveney showed she also has an excellent drive - albeit with the club not the bat - winning both the nearest the pin and the longest drive prizes at the I&MI Media Charity Golf Classic.

Different strokes...

Arnaldo Nardone with his wife - ‘passionate about meetings’.

So as there were no rules, they could not have been broken”.

ICCA outgoing president Leigh Harry said: “We haven’t had a competitive election for eight years and it’s clear that new media has changed things and we do need to issue some clear guidelines for campaigning off-site for the future.”

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It happens in the best-kept sectors, of course, but you would have expected the meetings management category to ensure its main speaker would appear.

Unfortunately, the local Indian viewpoint – eagerly awaited by the PCOs and AMCs yesterday morning – hit a pothole when it was discovered that Rajeev Kohli of Creative Travel was not in the hall and gallant Captain Swadesh Kumar of Shirkhar Travel was called up to answer the preset questions instead.

“India is an upcoming country,” Captain Kumar said, “but you must have a good local partner, a good DMC or PCO to give you guidance. You can’t work alone.”

He concluded: “India is not a poor country. All that has changed. It is now modern and dynamic.”

The joint moderators of the meetings management session, Jurriaen Sleijster of MCI and Miranda Ioannou of SCS Ltd Cyprus welcomed the 100 PCOs registered but got into further trouble when only two of the ten new sector members turned up

When a speaker doesn’t show…

The fear of terrorism is still a vital factor when Americans select destinations overseas. But so is political stability, service standards, the cost of airline tickets and visa restrictions.

However, more international meetings are being planned by American associations, according to Sherrif Karamat, CEO of the Professional Convention Management Association (PCMA).

The PCMA education conference

co-locates with AIBTM in Baltimore in June next year and PCMA expects between 650 to 700 people to attend. The PCMA International Summit co–locates with IMEX America in Las Vegas in October.

“There is a significant gap between those Americans who want to organise abroad and those who actually do it,” advised Karamat. “And those who don’t do it, usually don’t have the necessary relationship in the destination. ”

The Americans ARE coming! Aren’t they?

Asia Pacific is ‘the future’Five out of 10 new members in the Asia Pacific chapter of ICCA are from host nation India, with co-chair of the local host committee Monimita Sarkar hoping this event will broaden delegates’ awareness of the “burgeoning economy which has taken the world by surprise.”

ICCA president and Asia Pacific member Leigh Harry added: “How

important is it for the Asia Pacific Chapter to be meeting here in Hyderabad? I think the future of our industry is very much in the Asia Pacific region.”

The chapter is now organising its own Asia Pacific client/supplier workshop in Taipei, 6-7 March 2011, as well as investing in a new Asia Pacific Chapter website.

The I&MI Media Charity Golf Classic and Cooking Class events have raised 318,000 rupees (€5,135) for charity Nireekshana ACET (Aids Care, Education & Treatment) a local not-for-profit organisation dedicated to the care and support of people with HIV/AIDS. The two events saw 17 keen golfing delegates take to the greens while another 17 took part in a cooking class, learning how to make four local dishes and receiving a cookbook of Indian specialities. Publisher Anne LaViolette said they were ‘absolutely thrilled’ with the results, It is expected the money raised will supply medicine for about 1,000 people for seven months.

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Testing questions and testy answers marked the annual contest between PCOs and CVBs in a pre-lunch session yesterday.

Three PCOs and three CVBs quickly

Silence for departed trioDelegates observed a minute’s silence for three ICCA members who passed away this year. President Leigh Harry remembered Zbigniew Bankowski, the first person to hold the title of honorary member; Vanessa Cot-ton, who “sadly and shockingly died at a very young age” and India’s ex-board member and Honorary Mem-ber Ghulam Naqshband. Harry said: “He would have been so proud to see this congress finally take place in his home country, unfortunately he did not live to see this happen.”

Things people say“We are in the meeting support sector because we don’t fit into any other”.Sally Greenhill, The Right Solution

“The presidential election is going on but I’m not allowed to say anything about it perhaps except to say Jurriaen is blond and Arnaldo is bald”.Bart Heinrichs, Parthen the meeting services company

Financial pressures on association events are increasing, according to the latest results from a survey jointly carried out by ICCA and trade show IMEX, with 44 per cent reporting reductions in revenue from sponsors and exhibitions.

This survey, carried out in October, showed an increase of four per cent reporting a downturn in revenues from these sources.

Another worrying development is that 48 per cent now predict lower attendances in 2011 than in 2010, compared with only six per cent in

Recession starts to bite but associations resilient

the previous survey carried out in May. However actual attendance at association meetings continues to be very strong. Of respondees, 30 per cent reported higher attendance than in previous years and 48 per cent reported no change. Of those who reported a fall, 12 per cent reported

“slight” falls and only nine per cent reported “significant” reductions.

ICCA CEO Martin Sirk said: “Whilst there’s no doubt that international association meetings have been the star performance sector over the last year, they’re feeling the pressure of the continued economic turbulence, especially as corporate sponsorship budgets continue to be cut. The picture is extremely mixed, however, and we’re hearing that many regional (European or Asia-Pacific) events are at record levels, whilst some world events are struggling to attract attendances. The lower expectations for 2011 are also a matter for concern, but need to be seen against the backdrop of very strong attendances in 2010.”

Carina Bauer, IMEX Group CEO, added: “These results underline the importance of international association meetings for suppliers from all regions of the world. The Association Day programmes at IMEX and IMEX America in 2011 are going to play an ever more important role in the two shows.”

Download the complete survey results www.iccaworld.com

Martin Sirk

Harry Fine

The flanker and the clinchergot down to the serious business of assuming attacking and defensive positions.

Finally, Harry Fine, a UK based agency representing DMCs, decided on a flanker: “Some so-called PCO members of convention bureaus are not actually PCOs,” he charged. And then a clincher: “Some CVBs are commercially benefitting through the information they receive”.

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Leipzig – where tradition and innovation are closely intertwined. World-famous are the Gewandhaus Orchestra or St. Th omas’ Boys Choir. An excellent infrastructure off ers the perfect framework for all kinds of events which make Leipzig unforgettable.

Leipzig will cordially welcome you in 2011!

Leipziger Messe GmbH, Congress Center Leipzig,Messe-Allee 1, 04356 Leipzig, Telefon: +49 (0) 341 678-8440, E-Mail: info@ccl-leipzig.de

50th ICCA CongressLeipzig, Germany22 – 26 October 2011

Henriette-Luise Neubert, violoncellist of Leipziger Gewandhaus

orchestra, in the Glashall of the Congress Center Leipzig

Venues are including more bang for their clients’ buck, according to a survey carried out among venue sector members.

Alec Gilbert of the Adelaide Convention Centre said: “There’s no doubt about it, venues are upping the ante in response to the global economy. There is more being offered in the price today than in 2006; 35 per cent now include carpeting in the hire price of an exhibition hall, whereas previously it was only 19 and 58 per cent now include first aid, compared with just 48 per cent before.”

Additionally, 84 per cent of venues said they negotiate on published rates and 61 per cent have a subvention policy for large congresses, with cash support offered by 40 per cent.

Meanwhile, 67 per cent of venues

The cost of a wedding reaches the summit G20 Summits don’t come cheap. The G20 this year cost the city of Toronto over one billion dollars, which included finding and funding an alternative venue for a wedding booked to take place in one of the designated delegates’ hotels, flying the happy couple on an all-expenses paid honeymoon to Hawaii and giving them a compensation cheque for $60,000.

have established a half-day rate and 75 per cent are prepared to offer a discount on the ballroom when F&B is used. However, venues continue to invest in their facilities with 30 per cent having recently refurbished or extended, or just about to.

Gilbert said: “Despite everything centres are improving and expanding all the time - 40 per cent plan to build a hotel on site in the near future.”

Only a relatively small number of venues plan to increase prices in line with inflation in 2011.

Alec Gilbert

Venues up the ante with value-adds

Venue goes viralExCeL London’s viral video campaign featuring London mayor Boris Johnson as a black cab driver notched up 6,000 views thanks to promotion through Twitter and Facebook.

However, eagle-eyed Hamish Reid from Jersey Conference Bureau pointed out that the videos see mayor Boris parking on a zebra crossing and at a bus stop. “That should have been three points on his licence!” he said.

North Americans sort out their prioritiesThere were two events on the minds of the North American chapter yesterday afternoon. One was the inside story of how Toronto dealt with the G20 Summit and the other was what the team should wear for the CAT Night party.

The Canadians in particular are keen to keep their own identity at the forthcoming AIBTM and IMEX America shows. A warning tale and suggestions called for what kind of events should be mounted by the chapter in future.

Cooking was on the agenda for the first time at the ICCA Assembly as an alternative to the I&MI Golf Classic.

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www.braziltour.com/network

Monday 25th October 2010

CAT Night at Taramati BaradariSponsored by CAT PublicationsThis historical monument located at Ibrahim bagh, Hyderabad was built by Abdullah Qutb Shah, VII Sultan of Golconda Fort, as an ode to his favorite courtesan Taramati. For CAT Night this will provide the perfect backdrop to a night of music, fabulous food, dancing and outdoor games in which each ICCA Chapter team will compete for prizes!

Dress code: Wear your best casual outfit with flat foot wear to enjoy this fun filled games night. Please note: this is an outside event

As of October 2010 ICCA PR Kit - Digital Clipping Service

As of October 2010 an exciting extension to the ICCA Public Relations Kit is freely available to all ICCA members through the My ICCA section: ICCA PR Kit - Digital Clipping Service:

over 115,000 sources from over 190 countries and in 100 languages in real-time

Please note that we also have an updated version of the ICCA PR Kit available in the My ICCA section!For more information contact Mathijs Vleeming, ICCA Manager Marketing & PRmathijs@icca.nl

Business opportunities for delegates at the ICCA Congress in HyderabadICCA’s success over four decades has been built on the principle of members exchanging commercial information with one another about recently hosted events. This is the foundation of ICCA’s Association Database, and again will be a central component of this year’s congress.To apply for the Business Exchange (BE) each of the 156 delegates provided data on one major international event they have recently been involved with, and committed themselves to share their insights and inside knowledge about this event with other delegates throughout the congress. ICCA Data supported delegates in ensuring that an unprecedented amount of commercially important data is exchanged during the congress, turning the event into a massive intelligence gathering opportunity.Some tips & tricks for those participating:

Make sure you know your own business lead in extreme detail, so that you can offer genuinely valuable advice to other delegates.

Research which leads are relevant to your company/destination, especially leads or bids you are already working on, so that you know who to track down in Hyderabad to exchange data.

Obtain additional detailed information on existing sales leads/bids.

Identify ICCA members who could in future provide valuable information on prospective clients/events.

Contact key ICCA members to either follow up sales leads, or to reinforce the new relationship and ensure willingness to exchange useful information on an ongoing basis.And for those who were too late to sign up for this year:Find out more about this programme from this year’s participants - their badges will show if they are participating.For more information contact Marco van Itterzon, ICCA Director Researchmarco@icca.nl

Don’t forget to place your bids with your Spotme devices! The ICCA Silent Auction is now open!Many wonderful prizes have been donated from generous companies all over the world! All prizes will be on display at the ICCA Silent Auction area of the Congress as well as in your Spotme binders.Bids for each item are anonymous and the highest bid received by Wednesday 26 October before 15:00 will win the prize. To make a bid please use your Spotme devices.

ICCA Social Media activities during #icca10LinkedInDuring the Congress LinkedIn will act as a platform where members can start in depth discussions regarding Congress related topics like sessions and the elections. TwitterThe hashtag for the ICCA Congress 2010 is #icca10. During the Congress ICCA’s Twitter account will act as a vehicle which members can use to comment or discuss educational events or talk about the Congress in general. Members are also able to ask for help regarding any problems they encounter during the ICCA Congress through the use of so called hashtags in combination with a subject (e.g. “your tweet” followed by the hashtags #help #icca10). FacebookDuring the Congress members who joined the ICCA Facebook page will be able to easily upload their mobile phone photos to our Facebook page and share their personal view and experience of an ICCA event.If you have any trouble using Social Media or would like to know more feel free to contact our Social Media Executive Raphael Kamp (raphael@icca.nl).

NEWLY AVAILABLE

Coach transfer to visit India’s most prestigious business school to learn more about some of the critical issues facing this vast country, and why and how these will impact on the rest of the world.Sustaining India’s most precious natural resource: the minds of its young peopleAjit Rangnekar, Dean of the Indian School of BusinessBy the year 2020 there will be over 500 million Indians between school entry level and age 35. Will they become a powerful force for growth and progress both in India and in the wider world, or a cause of massive social upheaval? How does education - basic, university, and lifelong - play a critical role in determining the answers to this fundamental question? At this session you’ll understand the barriers that India has had to overcome in building a society-wide educational strategy, the continuing challenges - financial, political, social, institutional - that have to be fought every day, and the opportunities and benefits that will flow throughout the globalised economy if India can deliver the right educational answers for its citizens.The visit takes place on Monday 25 October from 16.00-17.30. There will be other sessions taking place alongside so please have a look the programme before you make a decision.If you want to sign up, please go to the ICCA registration desk.

Offsite session at the Indian School of Business (pre-registration necessary).

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Yesterday in pics!

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CAPTIONCOMPETITION

Martin Lewis Rob SpaldingRochelle Long Belinda Cole

Steve Ward

Members vote for increasesICCA members voted in favour of an increase of around one per cent in membership and entrance fees – in line with inflation in the Netherlands running at 0.8 per cent. And a ‘break-even’ budget for 2011 was approved by 93 per cent of delegates.

A higher number of member resignations than anticipated last year meant ICCA started 2010 with membership numbers down on expectations at 864 and a revenue shortfall of more than Euro 50,000. Despite recouping some of this deficit, the year will finish with a trading loss of up to Euro 40,000, after budgeting for a break-even year.

But despite this, CEO Martin Sirk’s report to the membership for the coming year was a positive one.

He told members: “ICCA is enjoying a very strong year. New member recruitment is on target to exceed 100 and might reach a new record. Advertising and participation in our programmes have been very strong and member use of the database and feedback of valuable data are also at record levels.” He said he expected a net growth in membership to continue into 2011.

Sirk said the board took the decision early on in the year not to cut

Access to even more ICCA!Getting information on ICCA activity has never been easier thanks to strategic investment projects implemented over the past year. These include an updated and redesigned ‘ICCA Intelligence’ newsletter and the creation of an ICCA digital clippings service, with 115,000 sources from 190 countries.

Additionally, ICCA now has a presence on LinkedIn, Facebook and on Twitter via the hashtag #icca10

ICCADAILY

First timers“I’m here for education mainly but also because we’re a very new bureau and we’re trying to find out how others are set up and get business.”Yoke Ping Ho, Malaysia Convention &Exhibition Bureau

“I wanted to meet new people, and find out what is happening outside Japan, internationally – the changing standards, the preferences of organisations. It’s nice to know other people will help you out and share their experiences.”Ryuichi Hayashi, Japan Convention Bureau

“I want to meet with people interested in our business; associations looking for a technical partner. I want to get to know more people in the industry I work in and educationally I am particularly interested in learning about social media and how to win UN and EU business.”Martijn van Dijk, Gielissen Interiors and Exhibitions, Amsterdam

ICCA ready for a loss - but there’s good news, too

back activities or member services to offset the Euro 50,000 shortfall.

“So we’ve continued to invest – more staff recruited in Asia Pacific on the research side – there are now five researchers in the KL office a significant upgrade of our PR kit, many improvements to the database and web site and the major redesign of our trade show stands for IMEX and EIBTM”, said Sirk.

He told delegates that almost half of last year’s Euro 100,000 surplus has been invested in the chapters to encourage growth and many of these projects will take place during 2011.

He also pointed to a number of investment initiatives to improve services for members: “We’re going to undertake a major redesign and relaunch of ‘ICCA Intelligence’, our main communication vehicle to connect with the international association executives on our database.”

Service beyond the call of dutyThey call them long-standing members and some of them are still on their feet after 40 years.

So pay due deference to those ICCA members who have blessed the organisation with many years of unstinted service. And this year, in review order, these organisations were awarded for their loyalty and support:The old timers (40 years)Austropa Interconvention Verkehrsbuero Kongress Management GmbH, Eurotur S.R.L.,VisitBritain.The middle-agers (30 years)Cyprus Tourism Organization, Kongresist Convention and Destination Management, Ministry of Culture and Tourism The Republic of Indonesia, Netherlands Board of Tourism & Conventions, Stockholm International Fairs & Congress Center, Stockholm Visitors Board/Stockholm Convention Bureau, Ultramar Event Management (TUI Travel plc), Vienna Convention Bureau.The youngsters (20 years)Belgium Convention Bureau for Flanders & Brussels, CIM – Conference & Incentive Management T&M Media GmbH & Co., Edinburgh Convention Bureau, Hungarian National Tourist Office, Karlsruher Messe- und Kongress GmbH (KMK), Nagoya Convention & Visitors Bureau, Norway Convention Bureau, Perth Convention Bureau, The Swedish Exhibition & Congress Centre Goteborg, Turismo de Lisboa Visitors & Convention Bureau, The University of Manchester, VisitScotland Business Tourism Unit, World Trade Center Moscow.

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What is this delegate thinking?Submit your suggestion for a caption to the ICCA Daily office by 14.00 hours today - best idea will win a bottle of bubbly!