ICBC Collision Repair Program Meeting #5 · ICBC Collision Repair Program Survey Go to and use the...

ICBC Collision Repair Program Meeting #5April 28, 2020

ICBC Collision Repair Program

Facilitator

Jodi Heidner

Organization Development

WebEx Host


During the session, we will use the following interactions:

Housekeeping – Q&A

Q&A

Select who you

want to send your

question to. Please

send to “All

Panelists”.

Type your

question here

Expand or minimize

the feature


Competition Act: Law Compliance

• ICBC, its employees, the association, association staff and individual attendees (collectively the“Attendees”) give high priority to full compliance with both the letter and spirit of the federalCompetition Act (the “Act”).

• During meetings and programs, the Attendees will not condone or permit any discussions, whetherofficial or “unofficial” or “off the record”, of price-fixing, collective refusals to deal (i.e., boycotts),blacklisting, market division/allocation, supply restrictions or other anti-competitive activities thatmay contravene the Act.

• If, at any time during the course of a meeting, any Attendee believes that a sensitive topic under theAct is being discussed, or is about to be discussed, they will advise the chair of the meeting and askthat such discussions stop.

• Similarly, Attendees at any meeting should not hesitate to voice concerns they may have in thisregard. Such discussions must also be avoided before, after and on the “fringes” of meetings.


Welcome

Troy Campbell

Manager, Claims Programs

Tina Clark

Business Process Advisor

Martin Pierce

Business Process Advisor

Tom Maple

Manager, Claims Program & Technical

Sonny Senghera

Manager, Stakeholder Relations


Facility Locator

• Demo• Q&A

Next Steps

• Resources• Feedback• Mentimeter Survey• Q&A

Entegral: KPIs

• Demo• Q&A

Account Services

• Updates• Q&A

COVID-19

• Update• Q&A


We are Here to Help

We are committed to:

• Safeguarding the health and safety of our employees, customers and business partners

• Maintaining critical customer services

• Keeping you informed


Facility Locator

• Demo• Q&A

Next Steps


Entegral: KPIs

• Demo• Q&A

Account Services

• Updates• Q&A

COVID-19

• Update• Q&A


Demo:

Collision Repair Facility Locator


11



12



14



15



16



17



18



19



20



21



22



23



24



25



Facility Locator

• Demo• Q&A

Next Steps


Entegral: KPIs

• Demo• Q&A

Account Services

• Updates• Q&A

COVID-19

• Update• Q&A


Demo: Entegral KPIs


Key Performance Indicators - Entegral



30


31



32




33


Facility Locator

• Demo• Q&A

Next Steps


Entegral: KPIs

• Demo• Q&A

Account Services

• Updates• Q&A

COVID-19

• Update• Q&A


MD Account Services

Performance through Cooperation

Tom MapleMD Program

Manager

Richard Edwards

Account Manager

Rod Keleny

Account Manager

Mardeanna Lock

Account Manager

Jamie Nunn

Account Manager


Rod Keleny

Robert Pachini

Jon Rathbone

Reagan Robinson

Jerry Safruik

Newton, Tri-Cities/Maple Ridge, Langley/South Surrey, Abbotsford/Chilliwack

Northeast, Northwest, Richmond-Delta, North Surrey-New West, Burnaby

Nanaimo, North Island-Sunshine Coast, Victoria, Vancouver-North Vancouver

Kelowna-Vernon, North & South Okanagan, Kamloops-Merritt, Prince George, 100 Mile-Williams Lake, East & West Kootenays

Richard Edwards

Charn Johal Derek Mills Rod JonesMary

Thomson

Mardeanna Lock

Terence ChuTerry

KinamoreSangkil Lee

Edward Wang

Jamie Nunn

Gavin BerryJustin

HolbrookReece

Lipkewich

Account Services – Representatives


Account Services – Introductions & Understanding

Improved efficiencies

Revised KPIs

Updated Program Guidelines

New tools: Entegral, QAPM & Smart Locator


Account Services – Transition

Performance coaching cycle

Identifying opportunities for improvement

Supporting the creation of action plans

Accountable for supplier performance


Facility Locator

• Demo• Q&A

Next Steps


Entegral: KPIs

• Demo• Q&A

Account Services

• Updates• Q&A

COVID-19

• Update• Q&A


Reminders

Visit the MD section of ICBC’s Business Partners site

Share the information provided with your colleagues

Submit any questions using the form on the Business Partners site


Survey

Go to www.menti.com and use the code 39 87 65

Go to www.menti.com Enter the code 39 87 65and submit your responses!

“By using Mentimeter, your responses (“Personal Information”) will be collected by Mentimeter, for the purpose of facilitating your use of Mentimeter software, including for participating in webinars and training (the “Purposes”). Mentimeter has equipment and resources located in the United States of America and Europe. You expressly consent to your Personal information being stored and accessed outside of Canada, and disclosed both inside and outside of Canada for the Purposes. You further consent to use and disclosure of the Personal Information for advertising purposes. To the extent possible, please avoid providing any Personal Information when completing this survey and do not share the URL or voting codes provided to you.”

http://www.menti.com/


Thank You for

Joining Us Today!

ICBC Collision Repair Program Meeting #5 · ICBC Collision Repair Program Survey Go to and use the...

Documents

Transcript of ICBC Collision Repair Program Meeting #5 · ICBC Collision Repair Program Survey Go to and use the...