IBM Service offerings for SAP - IBM... · PDF fileIBM Service offerings for SAP Nina...

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Transcript of IBM Service offerings for SAP - IBM... · PDF fileIBM Service offerings for SAP Nina...

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    IBM Service offerings for SAP Nina Johanssen

  • 2

    Content

    GTS TSS - after Sales services

    GTS SO - IBM Cloud Service Offerings

    GBS AMS Application Management

    IBM Financing

    GTS ITS - SAP Migrations Services

    GBS Consulting

  • 3

    Innovation

    Between 50% and 70% of IT costs are spent for SAP operations. Thats opportunity!

    Implementation

    Operating costs

    Time

    Operating costs

    Innovation Implementation

    Time

    Innovative Sourcing Smart SOA Infrastructure Software Application maintenance Operating

    The goal for the customer is the optimization of all relevant cost factors! That's were they need advise.

    Typical evolution of costs for SAP operation

    IT costs after leveraging optimization potential

  • 4

    Server Consolidation & IT Optimization

    Data Center Consolidation

    Operational Efficiency / Automation

    New SAP Components & Applications

    Applications

    Technology

    Processes

    Strategic Sourcing Programs

    Reasons to call & reasons to act

    System Landscape Optimization

    SAP Release Upgrade & Unicode Migration

    Hardware & Database Migration

  • 5

    Content

    GTS TSS - after Sales services

    GTS SO - IBM Cloud Service Offerings

    GBS AMS Application Management

    IBM Financing

    GTS ITS - SAP Migrations Services

    GBS Consulting

  • 6

    IBM Technical Support Services (TSS) can offer greater value by leveraging modular global support capabilities.

    Preventive

    Clie

    nt v

    alue

    Foundation Proactive

    Integrated hardware and software support

    Preventative hardware and software support

    System monitoring and automated services

    Hardware support Software support Remote Support Web self-service

    Integrated infrastructure availability management

    Single point of accountability Adaptive service levels Multi-vendor support Contract- and inventory management Customized support

    Enhanced support

    Support

    Managed support

    Support Continuum Trusted support advisor

    IBMs modular support services are designed to optimize your support today and tomorrow

    IBM Technical Support Services Offers a continuum of multivendor infrastructure support services that offer you a way to simplify the management and increase the availability of your IBM and multivendor IT environment by leveraging IBMs global support capabilities, delivered when and where you need them.

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    HANA Total Solution Support from GTS Technical concept and Infrastructure Migration & Upgrade Optimisation Operation

    Life Cycle

    Server and Storage SAP Solution

    Manager and Tools Setup / Integration in

    SAP landscape Backup & Recovery High Availability Coaching &

    Education Data model

    Platform change Upgrade / Scale Out

    Hardware, GPFS, etc. Updates Migration (BWA ->

    HANA)

    Capacity Scale Out

    Support for dedicated tasks Managed Services for

    SAP Appliance Service Management User Help Desk

  • 9

    HANA Total Solution Support

    9

    Application SAP Application Support by SAP

    Project Services

    Proactive Services

    Reactive Services

    Systems Operation

    IBM Support by a dedicated, skilled focal point Managed Services Operating support for different project phases / tasks

    Proaktive Services to avoid system downtime or capacity shortages

    Optimized reactive services

    Sin

    gle

    Poi

    nt o

    f Con

    tact

  • 10

    Content

    GTS TSS - after Sales services

    GTS SO - IBM Cloud Service Offerings

    GBS AMS Application Management

    IBM Financing

    GTS ITS - SAP Migrations Services

    GBS Consulting

  • 11

    IT Infrastructure Project oriented Services Technical Concepts for Architecture and Infrastructure

    Migration & Upgrade Optimization Operation

    Server und Storage OS, DB, SAP-Basis, SAP

    Solution Manager und Tools

    SAP architectural concepts

    Backup & Recovery High Availability concepts Operational Concept Optimization and

    Automation Coaching & Education

    Hardware migration Software migration Tool implementation and

    migration DB change or migration New architectures and

    concepts

    Standardization, optimization and consolidation of SAP IT infrastructure

    Optimization of the system landscape

    SAP system automation Dynamic Infrastructure SAP Adaptive Computing Innovation

    Hosting und Managed Services for SAP including project services

    Service Management User Help Desk Dynamic Maintenance

    IST-Situation- 2008 -

    Ausbaustufe- 2012 -

    Einsparpotenzial2008 bis 2012

    Annahmen: SAP Rel. 4.6C 26 Produktivsysteme 51 Test, QS, Entw.-Systeme 11000 SAP User 330.000 SAPS 1980 GB Memory 29 TB Netto-Datenvolumen Oracle Lizenz vorhanden,

    HW/SW wird neu beschafft

    Kosten HP + Oracle 11,3 M

    Kosten IBM + DB2 8,1 M

    Kostenvorteil IBM + DB2 inkl. Energiekosten HW 6,3 M DB2 1,4 M Betrieb 9,1 M

    Summe 16,8 M

    Migration und 1,5 MTransition IBM

    Migration und 1,0 M

    Transition Kunde

    Ergebnis 14,3 M

    Nach Upgrade & Projekten: SAP Rel. ECC6.0 30 Produktivsysteme 60 Test, QS, Entw.-Systeme 15000 SAP User 940.000 SAPS 7520 GB Memory 104 TB Netto-Datenvol./Oracle 63 TB Netto-

    Datenvolumen/DB2

    Kosten p.a. HP + Oracle 10,4 M

    Kosten p.a. IBM + DB2 6,9 M

    IST-Situation- 2008 -

    Ausbaustufe- 2012 -

    Einsparpotenzial2008 bis 2012

    Annahmen: SAP Rel. 4.6C 26 Produktivsysteme 51 Test, QS, Entw.-Systeme 11000 SAP User 330.000 SAPS 1980 GB Memory 29 TB Netto-Datenvolumen Oracle Lizenz vorhanden,

    HW/SW wird neu beschafft

    Kosten HP + Oracle 11,3 M

    Kosten IBM + DB2 8,1 M

    Kostenvorteil IBM + DB2 inkl. Energiekosten HW 6,3 M DB2 1,4 M Betrieb 9,1 M

    Summe 16,8 M

    Migration und 1,5 MTransition IBM

    Migration und 1,0 M

    Transition Kunde

    Ergebnis 14,3 M

    Nach Upgrade & Projekten: SAP Rel. ECC6.0 30 Produktivsysteme 60 Test, QS, Entw.-Systeme 15000 SAP User 940.000 SAPS 7520 GB Memory 104 TB Netto-Datenvol./Oracle 63 TB Netto-

    Datenvolumen/DB2

    Kosten p.a. HP + Oracle 10,4 M

    Kosten p.a. IBM + DB2 6,9 M

    Serv

    ice

    Leve

    l

    Prozesse, Methoden & Werkzeuge

    IBM Delivery Modell

    Governance Modell

    Server- und Betriebssystem-Management

    Hosting Center- und Netzwerk-Management

    Datenbank Management

    Speicher- und Sicherungs-Management

    Middleware Management

    Technische Konfiguration, Betrieb und Support fr SAP BASIS/Web AS

    Incident und Problem Management

    Funktionale Erweiterungen(Enhancements)

    AMS Basis Support(z.B. Change-, Release-, Verfgbarkeits-,

    Qualitts-Management)

    Host

    ing

    Serv

    ices

    Appl

    icat

    ion

    Mgt.

    Serv

    ices

    User Support

    Serv

    ice

    Leve

    l

    Prozesse, Methoden & Werkzeuge

    IBM Delivery Modell

    Governance Modell

    Server- und Betriebssystem-Management

    Hosting Center- und Netzwerk-Management

    Datenbank Management

    Speicher- und Sicherungs-Management

    Middleware Management

    Technische Konfiguration, Betrieb und Support fr SAP BASIS/Web AS

    Incident und Problem Management

    Funktionale Erweiterungen(Enhancements)

    AMS Basis Support(z.B. Change-, Release-, Verfgbarkeits-,

    Qualitts-Management)

    Host

    ing

    Serv

    ices

    Appl

    icat

    ion

    Mgt.

    Serv

    ices

    User Support

    0

    0,1

    0,2

    0,3

    0,4

    0,5

    0,6

    Dialog: Response Times

    OracleDB2

    Identische Hardware (System p)DB2 40% schneller in Dialog und Batch

    Vergleich Oracle mit DB2

    0

    5

    10

    15

    20

    25

    1 3 5 7 9 11 13 15 17 19 21 23 25 27Reports

    Resp

    onse

    Tim

    e [s

    ]

    Oracle DB2

    Identische HW (Fujitsu Siemens)DB2 durchschnittlich 44% schneller

    PoC: Laufzeit von SAP BI Queries

    1,011,27

    1,58

    0

    0,5

    1

    1,5

    2

    Perfo

    rman

    ce S

    core

    *

    MaxDB Oracle DB2

    24% besser als Oracle und ~56% als MaxDBGleiche Hardware

    PoC: Leistungsvergleich beim Kunden

    0

    50

    100

    150

    200

    250

    300

    Complete database

    Uncompressed Compressed

    Size (GB)

    43% Datenbank Kompression26% krzere Antwortzeit

    DB2 Kompression bei Inter Versicherung

    0

    0,1

    0,2

    0,3

    0,4

    0,5

    0,6

    Dialog: Response Times

    OracleDB2

    Identische Hardware (System p)DB2 40% schneller in Dialog und Batch

    Vergleich Oracle mit DB2

    0

    5

    10

    15

    20

    25

    1 3 5 7 9 11 13 15 17 19 21 23 25 27Reports

    Resp

    onse

    Tim

    e [s

    ]

    Oracle DB2

    Identische HW (Fujitsu Siemens)DB2 durchschnittlich 44% schneller

    PoC: Laufzeit von SAP BI Queries

    1,011,27

    1,58

    0

    0,5

    1

    1,5

    2

    Perfo

    rman

    ce S

    core

    *

    MaxDB Oracle DB2

    24% besser als Oracle und ~56% als MaxDBGleiche Hardware

    PoC: Leistungsvergleich beim Kunden

    0

    50

    100

    150

    200