IBM Service offerings for SAP - IBM... · IBM Service offerings for SAP Nina Johanssen . 2 ... Life...
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IBM Service offerings for SAP Nina Johanssen
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Content
GTS TSS - after Sales services
GTS SO - IBM Cloud Service Offerings
GBS AMS – Application Management
IBM Financing
GTS ITS - SAP Migrations Services
GBS Consulting
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Innovation
Between 50% and 70% of IT costs are spent for SAP operations. That’s opportunity!
Implementation
Operating costs
Time
Operating costs
Innovation Implementation
Time
Innovative Sourcing Smart SOA Infrastructure Software Application maintenance Operating
The goal for the customer is the optimization of all relevant cost factors! That's were they need advise.
Typical evolution of costs for SAP operation
IT costs after leveraging optimization potential
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Server Consolidation & IT Optimization
Data Center Consolidation
Operational Efficiency / Automation
New SAP Components & Applications
Applications
Technology
Processes
Strategic Sourcing Programs
Reasons to call & reasons to act
System Landscape Optimization
SAP Release Upgrade & Unicode Migration
Hardware & Database Migration
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Content
GTS TSS - after Sales services
GTS SO - IBM Cloud Service Offerings
GBS AMS – Application Management
IBM Financing
GTS ITS - SAP Migrations Services
GBS Consulting
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IBM Technical Support Services (TSS) can offer greater value by leveraging modular global support capabilities.
Preventive
Clie
nt v
alue
Foundation Proactive
§ Integrated hardware and software support
§ Preventative hardware and software support
§ System monitoring and automated services
§ Hardware support § Software support § Remote Support § Web self-service
§ Integrated infrastructure availability management
§ Single point of accountability § Adaptive service levels § Multi-vendor support § Contract- and inventory management § Customized support
Enhanced support
Support
Managed support
Support Continuum Trusted support advisor
IBM’s modular support services are designed to optimize your support today and tomorrow
IBM Technical Support Services Offers a continuum of multivendor infrastructure support services that offer you a way to simplify the management and increase the availability of your IBM and multivendor IT environment by leveraging IBM’s global support capabilities, delivered when and where you need them.
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HANA Total Solution Support from GTS Technical concept and Infrastructure Migration & Upgrade Optimisation Operation
Life Cycle
§ Server and Storage § SAP Solution
Manager and Tools § Setup / Integration in
SAP landscape § Backup & Recovery § High Availability § Coaching &
Education § Data model
§ Platform change § Upgrade / Scale Out
Hardware, GPFS, etc. § Updates § Migration (BWA ->
HANA)
§ Capacity § Scale Out
§ Support for dedicated tasks § Managed Services for
SAP Appliance § Service Management § User Help Desk
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HANA Total Solution Support
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Application SAP Application Support by SAP
Project Services
Proactive Services
Reactive Services
Systems Operation
IBM Support by a dedicated, skilled focal point • Managed Services • Operating support for different project phases / tasks
• Proaktive Services to avoid system downtime or capacity shortages
• Optimized reactive services
Sin
gle
Poi
nt o
f Con
tact
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Content
GTS TSS - after Sales services
GTS SO - IBM Cloud Service Offerings
GBS AMS – Application Management
IBM Financing
GTS ITS - SAP Migrations Services
GBS Consulting
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IT Infrastructure Project oriented Services Technical Concepts for Architecture and Infrastructure
Migration & Upgrade Optimization Operation
§ Server und Storage § OS, DB, SAP-Basis, SAP
Solution Manager und Tools
§ SAP architectural concepts
§ Backup & Recovery § High Availability concepts § Operational Concept § Optimization and
Automation § Coaching & Education
§ Hardware migration § Software migration § Tool implementation and
migration § DB change or migration § New architectures and
concepts
§ Standardization, optimization and consolidation of SAP IT infrastructure
§ Optimization of the system landscape
§ SAP system automation § Dynamic Infrastructure § SAP Adaptive Computing § Innovation
§ Hosting und Managed Services for SAP including project services
§ Service Management § User Help Desk § Dynamic Maintenance
IST-Situation- 2008 -
Ausbaustufe- 2012 -
Einsparpotenzial2008 bis 2012
Annahmen:§ SAP Rel. 4.6C§ 26 Produktivsysteme§ 51 Test, QS, Entw.-Systeme§ 11000 SAP User§ 330.000 SAPS§ 1980 GB Memory§ 29 TB Netto-Datenvolumen§ Oracle Lizenz vorhanden,
HW/SW wird neu beschafft
Kosten HP + Oracle§ 11,3 M€
Kosten IBM + DB2§ 8,1 M€
Kostenvorteil IBM + DB2 inkl. Energiekosten§ HW 6,3 M€§ DB2 1,4 M€§ Betrieb 9,1 M€
§ Summe 16,8 M€
§ Migration und 1,5 M€Transition IBM
§ Migration und 1,0 M€
Transition Kunde
§ Ergebnis 14,3 M€
Nach Upgrade & Projekten:§ SAP Rel. ECC6.0§ 30 Produktivsysteme§ 60 Test, QS, Entw.-Systeme§ 15000 SAP User§ 940.000 SAPS§ 7520 GB Memory§ 104 TB Netto-Datenvol./Oracle§ 63 TB Netto-
Datenvolumen/DB2
Kosten p.a. HP + Oracle§ 10,4 M€
Kosten p.a. IBM + DB2§ 6,9 M€
IST-Situation- 2008 -
Ausbaustufe- 2012 -
Einsparpotenzial2008 bis 2012
Annahmen:§ SAP Rel. 4.6C§ 26 Produktivsysteme§ 51 Test, QS, Entw.-Systeme§ 11000 SAP User§ 330.000 SAPS§ 1980 GB Memory§ 29 TB Netto-Datenvolumen§ Oracle Lizenz vorhanden,
HW/SW wird neu beschafft
Kosten HP + Oracle§ 11,3 M€
Kosten IBM + DB2§ 8,1 M€
Kostenvorteil IBM + DB2 inkl. Energiekosten§ HW 6,3 M€§ DB2 1,4 M€§ Betrieb 9,1 M€
§ Summe 16,8 M€
§ Migration und 1,5 M€Transition IBM
§ Migration und 1,0 M€
Transition Kunde
§ Ergebnis 14,3 M€
Nach Upgrade & Projekten:§ SAP Rel. ECC6.0§ 30 Produktivsysteme§ 60 Test, QS, Entw.-Systeme§ 15000 SAP User§ 940.000 SAPS§ 7520 GB Memory§ 104 TB Netto-Datenvol./Oracle§ 63 TB Netto-
Datenvolumen/DB2
Kosten p.a. HP + Oracle§ 10,4 M€
Kosten p.a. IBM + DB2§ 6,9 M€
Serv
ice
Leve
l
Prozesse, Methoden & Werkzeuge
IBM Delivery Modell
Governance Modell
Server- und Betriebssystem-Management
Hosting Center- und Netzwerk-Management
Datenbank Management
Speicher- und Sicherungs-Management
Middleware Management
Technische Konfiguration, Betrieb und Support für SAP BASIS/Web AS
Incident und Problem Management
Funktionale Erweiterungen(Enhancements)
AMS Basis Support(z.B. Change-, Release-, Verfügbarkeits-,
Qualitäts-Management)
Host
ing
Serv
ices
Appl
icat
ion
Mgt.
Serv
ices
User Support
Serv
ice
Leve
l
Prozesse, Methoden & Werkzeuge
IBM Delivery Modell
Governance Modell
Server- und Betriebssystem-Management
Hosting Center- und Netzwerk-Management
Datenbank Management
Speicher- und Sicherungs-Management
Middleware Management
Technische Konfiguration, Betrieb und Support für SAP BASIS/Web AS
Incident und Problem Management
Funktionale Erweiterungen(Enhancements)
AMS Basis Support(z.B. Change-, Release-, Verfügbarkeits-,
Qualitäts-Management)
Host
ing
Serv
ices
Appl
icat
ion
Mgt.
Serv
ices
User Support
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Dialog: Response Times
OracleDB2
§ Identische Hardware (System p)§DB2 40% schneller in Dialog und Batch
Vergleich Oracle mit DB2
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1 3 5 7 9 11 13 15 17 19 21 23 25 27Reports
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Tim
e [s
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Oracle DB2
§ Identische HW (Fujitsu Siemens)§DB2 durchschnittlich 44% schneller
PoC: Laufzeit von SAP BI Queries
1,011,27
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MaxDB Oracle DB2
§24% besser als Oracle und ~56% als MaxDB§Gleiche Hardware
PoC: Leistungsvergleich beim Kunden
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Complete database
Uncompressed Compressed
Size (GB)
§43% Datenbank Kompression§26% kürzere Antwortzeit
DB2 Kompression bei Inter Versicherung
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Dialog: Response Times
OracleDB2
§ Identische Hardware (System p)§DB2 40% schneller in Dialog und Batch
Vergleich Oracle mit DB2
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5
10
15
20
25
1 3 5 7 9 11 13 15 17 19 21 23 25 27Reports
Resp
onse
Tim
e [s
]
Oracle DB2
§ Identische HW (Fujitsu Siemens)§DB2 durchschnittlich 44% schneller
PoC: Laufzeit von SAP BI Queries
1,011,27
1,58
0
0,5
1
1,5
2
Perfo
rman
ce S
core
*
MaxDB Oracle DB2
§24% besser als Oracle und ~56% als MaxDB§Gleiche Hardware
PoC: Leistungsvergleich beim Kunden
0
50
100
150
200
250
300
Complete database
Uncompressed Compressed
Size (GB)
§43% Datenbank Kompression§26% kürzere Antwortzeit
DB2 Kompression bei Inter Versicherung
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SAP migration projects are typically Winback business, sometimes migrations within the IBM HW product line
• Hardware platform migrations – Focus on HP and SUN
– Main target platform: Power Systems / AIX & Linux on p/x
• Database platform migrations – Focus on Oracle Winbacks
– Main target database: DB2 LUW
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Migration: The SAP standard process
Create Structure using R3ldctl Create DBSIZE using R3szchk Generate command files using Migmon
Unload Database with R3load
Create Database
Post Migration Activities
Get/Set Migration Key
File Transfer
Source system Target system
2 3
5 4
6
1
7
Migration Preparation
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Create R/3 Instance
Import Data with R3load
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Development Source
Development Target Migration Techn.
Test Funct. Test Go Live
Production Source
Production Test Migration Techn.
Test Funct. Test
Production Source
Production Target Migration Techn.
Test Go Live
Consolidation Target Test Go Live Customize
Copy
The typical migration flow for one SAP landscape starts with the Development System, then continues with the Production and finalizes with the Consolidation System.
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Typical SAP Migration Project
• Source system details: – 450 GB Oracle 10.2 database – Windows 32-Bit – 4.6C Insurance System – Backup runtime: 6 hours
• Target system details: – 250 GB total database size – AIX V7 64-Bit – DB2 V10 – DB2 Row Compression using ADC – Using STMM – Backup runtime: 35min
normal procedure (optimized) Planned Downtime: 9h total - Using unsorted export - Using STMM - Using time overlapping export/import - Using DB2 LOAD API - Using package split
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Content
GTS TSS - after Sales services
GTS SO - IBM Cloud Service Offerings
GBS AMS – Application Management
IBM Financing
GTS ITS - SAP Migrations Services
GBS Consulting
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IBM Cloud Solutions for SAP
Enterprise Data Center
Private Cloud
Enterprise Data Center
Managed Private Cloud
IBM operated
Enterprise
IBM owned and operated
Hosted Private Cloud
Enterprise A
Enterprise B
Enterprise C
Shared Cloud Services
User A
User C
User B
User D
User E
Community Cloud Services
Deployment model
IBM Cloud Offerings & Solutions for SAP customer
• IBM SmartCloud Foundation • SmartCloud Entry • SmartCloud Provisioning • SmartCloud Orchestration
• IBM Entry for SAP Cloud for POWER ( IBM Systems Director <-> SAP LVM )
• IBM PureSystems family
Dynamic Infrastructure IBM Systems Server & Storage, IBM Systems Software, IBM Tivoli, IBM DB2,
IBM Systems Director, IBM VMControl
• IBM SmartCloud for SAP Applications (Dedicated)
§ IBM SmartCloud for SAP Applications (Shared)
• IBM SmartCloud Enterprise for SAP
Hosted On Premise
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We offer a standard process to support the transition and transformation of your SAP environments and operation to the IBM SmartCloud for SAP Applications offering environment.
Deployment phases
Key events
Launch
• Establish project team
• Establish project governance
• Develop project plans
• Review scope and transition
• Define priorities • Refine roles and
responsibilities
Model
• Infrastructure requirements and design – network, storage, backups, monitoring
• Application and business process discovery—architecture, interfaces
• Operational run books
• Migration strategy
Build
• Provision shared infrastructure
• Build and test infrastructure
• Build and migrate databases, applications
• Phase cutover – development, quality assurance (QA), stage production
Transition
• Post-live technical support
• System stabilization and monitoring
• Operations process training
• Transition to IBM operations
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IBM SmartCloud for SAP Applications includes a full-service scope for managing infrastructure and applications.1
SAP2 (PaaS)
Optional SAP operation and support services
SAP BASIS application: configuration, administration
and support
Database management
IaaS3
Storage and backup management
Operating system and server management
Data center (DC) and DC network management
• SAP enhancement package installation • SAP manual transport management • SAP user administration
• Monitoring of SAP servers, systems and instances • Configuration management for SAP system or parameters • SAP support package stacks; Client copies or transports • SAP database (DB) refresh • Performance analysis and tuning activities to help
meet SLAs • Monitoring and administration of the database • DB management software (DBMS) patch management • Performance analysis and tuning activities to meet the SLAs
• Virtual storage area network (SAN) storage (Tier 1) monitoring and administration
• Faster DB backup and restore services
• Virtual server services and capacity management • Operating system monitoring, security measures
and patch management • Administration of high-availability solutions
• Dedicated customer virtual local area networks (VLANs) isolated according to IBM security standards
• IBM cloud data center (Release 1: single site or dual room) 1For details on which services are included by the service scope and SLA, please refer to the service definition document.; 2SAP and DBMS licenses are provided by client.; 3Infrastructure as a Service (IaaS)
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Content
GTS TSS - after Sales services
GTS SO - IBM Cloud Service Offerings
GBS AMS – Application Management
IBM Financing
GTS ITS - SAP Migrations Services
GBS Consulting
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Why our clients select IBM as their global AMS partner End-to-End Capability
Ability to bring end-to-end plays across consulting, systems integration, database and
infrastructure
Transformation Ability to transform the
business using SAP as an enabler
People The quality of the people
IBM put forward drawn from across the world
Deep Industry Knowledge & Assets Ability to provide them with a variety of options - from deep industry insight relevant to their region
combined with global delivery capability
Track Record IBM sees it through to the
finishing line and delivers on what it says
Global Reach
IBM’s global reach to help integrate and rollout their
businesses globally
Managing Change & Risk Ability to manage
downstream change impact in the business and mitigate
risk
Innovative Pricing Structure
Price competitiveness and ability to craft innovative
pricing structures
We asked our clients why they selected IBM for their
SAP transformation…..
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IBM’s SAP AMS solutions move beyond “break-fix” to offer faster time to value, productivity, and quality improvements
Application Performance Optimization
CMMI/Lean Sigma Process
Optimization
End User Performance Optimization
SAP Application Management Services Powered by IBM Cloud Solutions and Smarter ADM
Center of Excellence Strategy & Implementation
Total Value Accelerator
Maturity Self Assessment
Delivered through our Global & Regional Application Assembly Centers
Optimization Services
Business Value Accelerators
Core Services
Communication Distribution Financial Services
Industrial Public Small and Medium Business
Design – Build – Manage (Lifecycle as
a Service)
Evergreen (Upgrades as a
Service)
Testing (Testing as a Service)
SAP AMS Express (for
SMB) Mobile
(DBM & Support)
Analytics & Insight (Data & Analytics
Factory)
Accelerators Catapult
(Ticket Analytics) iRAM
(Asset Reuse) Localization
DB (rollout accelerator) Code Optimizers (dev accelerator)
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Content
GTS TSS - after Sales services
GTS SO - IBM Cloud Service Offerings
GBS AMS – Application Management
IBM Financing
GTS ITS - SAP Migrations Services
GBS Consulting
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Lab for SAP Solutions Mission:
Clients
Industry Specialists
Business Analytics & Optimization Services and Solutions
IBM Global Delivery Centers
IBM Research
IBM SAP Services
On Premise
Virtual Briefings
IBM Centers
Locations: New York, Chicago, Dallas, London, LaGaude, Berlin, Shanghai, and Kolkata
Demonstrate integrated and innovative solutions
• Showcase e2e industry-specific offerings powered by SAP’s latest solutions (HANA, Mobility, Cloud, Advanced Analytics)
Bring client value with outcome-based solutions
• Customized workshops which introduce topics that can solve problems and build competitive advantage with IBM SAP assets and Use Cases
IBM Horsepower via Research and BAO • Programmatic integration of IBM
Research business models and IBM Business Analytics and Optimization expertise to accelerate innovative solutions
Virtually Available Anywhere • Clients can access the Lab at the client
site, at IBM Client Centers or via virtual briefings
IBM Client Center: Lab for SAP Solutions (LSS)
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Content
GTS TSS - after Sales services
GTS SO - IBM Cloud Service Offerings
GBS AMS – Application Management
IBM Financing
GTS ITS - SAP Migrations Services
GBS Consulting
26
Project Financing Solution
Cost
Project Benefit
Cost and benefits of the project
Time
Payment Flow
Adapted to the overall liquidity planning
The repayment of project costs should be made in accordance with the benefits („pay as you earn“)
The required budget for the project implementation is not fully available
The project requires a high initial investment costs
Project solution with an integrated financing plan (one-stop shopping)
Project Requirements
IGF IBM Global Financing
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Contact Details for IGF Inquires
ibm.com/financing/de E-Mail: [email protected]
Germany: Michael Frank E-Mail: [email protected] Mobil: +49 172 1872541
Europe: Werner Brock E-Mail: [email protected] Mobil: +49 171-222 8148
Global: Albert G. Mitchell E-Mail: [email protected]
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Information in this document concerning non-IBM products was obtained from the suppliers of these products or other public sources. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products. IBM may have patents or pending patent applications covering subject matter in this document. The furnishing of this document does not give you any license to these patents. Send license inquires, in writing, to IBM Director of Licensing, IBM Corporation, New Castle Drive, Armonk, NY 10504-1785 USA. All statements regarding IBM future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only. The information contained in this document has not been submitted to any formal IBM test and is provided "AS IS" with no warranties or guarantees either expressed or implied. All examples cited or described in this document are presented as illustrations of the manner in which some IBM products can be used and the results that may be achieved. Actual environmental costs and performance characteristics will vary depending on individual client configurations and conditions. IBM Global Financing offerings are provided through IBM Credit Corporation in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client's credit rating, financing terms, offering type, equipment type and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension or withdrawal without notice. IBM is not responsible for printing errors in this document that result in pricing or information inaccuracies. All prices shown are IBM's United States suggested list prices and are subject to change without notice; reseller prices may vary. IBM hardware products are manufactured from new parts, or new and serviceable used parts. Regardless, our warranty terms apply. Many of the features described in this document are operating system dependent and may not be available on Linux. For more information, please check: http://www.ibm.com/systems/p/software/whitepapers/linux_overview.html Any performance data contained in this document was determined in a controlled environment. Actual results may vary significantly and are dependent on many factors including system hardware configuration and software design and configuration. Some measurements quoted in this document may have been made on development-level systems. There is no guarantee these measurements will be the same on generally-available systems. Some measurements quoted in this document may have been estimated through extrapolation. Users of this document should verify the applicable data for their specific environment.
Revised January 19, 2006
Special Notices
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Revised June 15, 2006
The following terms are registered trademarks of International Business Machines Corporation in the United States and/or other countries: AIX, AIX/L, AIX/L(logo), alphaWorks, AS/400, BladeCenter, Blue Gene, Blue Lightning, C Set++, CICS, CICS/6000, ClusterProven, CT/2, DataHub, DataJoiner, DB2, DEEP BLUE, developerWorks, DirectTalk, Domino, DYNIX, DYNIX/ptx, e business(logo), e(logo)business, e(logo)server, Enterprise Storage Server, ESCON, FlashCopy, GDDM, i5/OS, IBM, IBM(logo), ibm.com, IBM Business Partner (logo), Informix, IntelliStation, IQ-Link, LANStreamer, LoadLeveler, Lotus, Lotus Notes, Lotusphere, Magstar, MediaStreamer, Micro Channel, MQSeries, Net.Data, Netfinity, NetView, Network Station, Notes, NUMA-Q, Operating System/2, Operating System/400, OS/2, OS/390, OS/400, Parallel Sysplex, PartnerLink, PartnerWorld, Passport Advantage, POWERparallel, Power PC 603, Power PC 604, PowerPC, PowerPC(logo), Predictive Failure Analysis, pSeries, PTX, ptx/ADMIN, RETAIN, RISC System/6000, RS/6000, RT Personal Computer, S/390, Scalable POWERparallel Systems, SecureWay, Sequent, ServerProven, SpaceBall, System/390, The Engines of e-business, THINK, Tivoli, Tivoli(logo), Tivoli Management Environment, Tivoli Ready(logo), TME, TotalStorage, TURBOWAYS, VisualAge, WebSphere, xSeries, z/OS, zSeries. The following terms are trademarks of International Business Machines Corporation in the United States and/or other countries: Advanced Micro-Partitioning, AIX 5L, AIX PVMe, AS/400e, Chipkill, Chiphopper, Cloudscape, DB2 OLAP Server, DB2 Universal Database, DFDSM, DFSORT, DS4000, DS6000, DS8000, e-business(logo), e-business on demand, eServer, Express Middleware, Express Portfolio, Express Servers, Express Servers and Storage, GigaProcessor, HACMP, HACMP/6000, IBM TotalStorage Proven, IBMLink, IMS, Intelligent Miner, iSeries, Micro-Partitioning, NUMACenter, On Demand Business logo, OpenPower, POWER, Power Architecture, Power Everywhere, Power Family, Power PC, PowerPC Architecture, PowerPC 603, PowerPC 603e, PowerPC 604, PowerPC 750, POWER2, POWER2 Architecture, POWER3, POWER4, POWER4+, POWER5, POWER5+, POWER6, POWER6+, Redbooks, Sequent (logo), SequentLINK, Server Advantage, ServeRAID, Service Director, SmoothStart, SP, System i, System i5, System p, System p5, System Storage, System z, System z9, S/390 Parallel Enterprise Server, Tivoli Enterprise, TME 10, TotalStorage Proven, Ultramedia, VideoCharger, Virtualization Engine, Visualization Data Explorer, X-Architecture, z/Architecture, z/9. A full list of U.S. trademarks owned by IBM may be found at: http://www.ibm.com/legal/copytrade.shtml.
A full list of trademarks owned by SAP may be found at: http://www.sap.com/company/legal/copyright/trademark.epx UNIX is a registered trademark in the United States, other countries or both. Linux is a registered trademark of Linus Torvalds in the United States, other countries or both. Microsoft, Windows, Windows NT and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries or both. Intel, Intel Xeon, Itanium and Pentium are trademarks or registered trademarks of Intel Corporation in the United States and/or other countries. AMD Opteron is a trademark of Advanced Micro Devices, Inc. Java and all Java-based trademarks and logos are trademarks of Sun Microsystems, Inc. in the United States and/or other countries. TPC-C and TPC-H are trademarks of the Transaction Performance Processing Council (TPPC). SPECint, SPECfp, SPECjbb, SPECweb, SPECjAppServer, SPEC OMP, SPECviewperf, SPECapc, SPEChpc, SPECjvm, SPECmail, SPECimap and SPECsfs are trademarks of the Standard Performance Evaluation Corp (SPEC). NetBench is a registered trademark of Ziff Davis Media in the United States, other countries or both. AltiVec is a trademark of Freescale Semiconductor, Inc. Other company, product and service names may be trademarks or service marks of others.
Special Notices (Cont.)
