IBM Autonomic ComputingCIO/CTO Roundtable &

Dinner

moderated bySynecta Ltd

Westin St. Francis

5th April 2005

2

Roundtable Goal

“THOUGHT LEADERSHIP”

The aim is to co-create a new level of awareness and solicit feedback with business oriented technology

leaders at a ‘thought leadership’ level, to allow new ideas from IBM to have value for customers.

3

Agenda

14:00 – 14:30 Reception

14:30 – 14:35 Introduction to the CIO/CTO Roundtable –(Synecta)

14:35 – 15.00 Introductions of participants – (Synecta)

15.00 – 15:20 What we have heard, what we have learnt so far from previous Summits – (Synecta)

15.20 – 16:15 On Demand & Autonomic Computing from a Thought Leadership Perspective – (IBM)

16:15 – 18.00 Discussion – moderated by (Synecta)

18.00 – 18.15 Concluding remarks

18:15 – 18:30 Break and travel to the Rubicon

4

Personal Introductions

A little about who you are and what your role is

+

What will make you say on the way home from this Summit: “Yes, that was a valuable afternoon and

evening for me and my organization”

What we have heard, what we have learnt so far

Stephan Carlquist (Synecta)

6

New Connections

Synecta works in a co-creative way with the customers and/or partners of its clients to uncover ‘hidden truths’ and provide an unassailable challenge to the client to change structures, processes and behaviours to become truly customer-centric.

Amongst others, the following companies have been involved, either as clients or clients of clients, in our customer relationship

improvement work:

7

Pathway to Performance Breakthrough

IMPACT

TIME

Threshold of competitive distinction

Current State Future State

CO-CREATION

PACE

PREPARATION

ENDURANCE

ACTION

8

The Synecta Learning Trinity

9

Previous Summits: C-Level Engagement

ADP, Randy Terbush, Worldwide CTOAXA Financial Services, Kevin Murray, Global CIOBarclays Bank, Kevin Frame, Head of Application Platform Strategy Bayer Pharma, Joseph Cerro CTO and Head of InformaticsBechtel, John Bailey, CIOBritish Telecom, Gier Balsnes, Head of Architecture & ServicesByram Healthcare, Richard M. Entrup, CIOCIO Insight, Ellen Pearlman, Vice President and Editor in ChiefCitigroup, Gary Sorentino, Head of Global InfrastructureElectrolux, Stephan Carlquist, President of Global IT ServicesGoogle, Peter Weinberger, Chief ScientistGuardian Life, Dennis Callahan EVP & Enterprise wide CIO JPMorganChase – Lab Morgan, Erik Brocklebank, VP IT-StrategyMCI, Elizabeth Hackenson, EVP and CIOMirador Capital, Ken Hausman, Managing DirectorOgilvy & Mather, Atefeh Riazi, WW CIO & Senior PartnerPfizer Corporate, Douglas Tracy, Senior IT Business Systems DirectorReuters, Greg Meekings, CIOTIAA CREF, Bruce Anderson, SVP, IT Architecture and StandardsTime Warner - Warner Music Group, Tsvi Gal Worldwide CIO

10

Previous Summits - Comments

“Interested in what AC offers BUT business benefit must be clearly demonstrated with a

strong business case”

“Rarely do I attend an industry event; much less a vendor sponsored one,

which I find so greatly exceeds my expectations.”

“Value proposition lies in addressing the manageability

and complexity issues”

“The presentation on AC and e-business on demand

paradigm needs to focus on key business benefits and

values, and less on technology implementation”

“It is all very well to free up the time of IT staff by using AC but

the IT staff can only be re-deployed if they are up to it in

terms of business skills”

“Roadmap from technology to business solutions needed.

What are the steps? “

“This (CIO Roundtable) is one of the smartest things your

company has ever done”

“It was good for IBM to engage our brains not our

wallets”

11

Challenges Facing CIOs• Ensuring that business and IT strategies perfectly align such

that delivery matches senior management’s expectations

• Ensuring that IT governance policies and processes are working

• Re-orienting IT staff to be more business aware and focused to yield the best IT service possible to support the business

• Ensuring IT systems can decrease time-to-market for business users and increase cost efficiency within IT by reducing or managing complexity

• Providing more holistic propositions from IT towards the business by being more solutions oriented with a more corporate perspective

• Adding more value through a consolidation of IT development, operations and maintenance, thereby supporting the business

• Making relations work with outsourcing partners