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IBM Any-Place Kiosk (APK2) UPGRADE PROCEDURE GUIDE v1.0

STRATEGIC SELF-SERVICE SOLUTIONS

ADUSA OCFF® IBM Any-Place Kiosk Upgrade Procedure Guide (V1.0)

© 2014 ADUSA, Inc. All Rights Reserved Page 1

Table of Contents

Introduction ................................................................ 2

Upgrade Requirements .................................................. 2

Necessary Tools ........................................................................................................ 2

Necessary Software ................................................................................................. 2

Step By Step Guide ...................................................... 3

1. Backup of existing IBM AnyPlace Kiosk database ............................... 3

2. Memory upgrade .............................................................................................. 6

3. Ghost Image Restore to the kiosk ............................................................. 9

4. Networked Deli kitchen printer Configuration..................................... 12

5. Kiosk Configuration ....................................................................................... 15

6. Restore Data .................................................................................................... 28



Introduction

This document will serve as the master guide for the upgrade process for IBM AnyPlace kiosks. The following guide will go step by

step through each of the changes to be made to the current AnyPlace kiosks in order to bring them into compliance by replacing

the Windows XP operating system, upgrading the memory and applying the new ghost image of the ADUSA Kiosk 3.0 software and

configuring the kiosk for in-store customer use.

Please refer to this guide and follow each step completely and in

sequence.

Upgrade Requirements

Necessary Tools

The upgrade process will require access to the following tools: Philips head screwdriver

USB standard basic keyboard with no media keys.

Necessary Software

The upgrade process will require use of the software included on the

ADUSA bootable USB stick.



Step By Step Guide

1. Backup of existing IBM AnyPlace Kiosk database

1. Attach the USB keyboard to the kiosk

2. On the Kiosk, press Ctrl+Alt+Del from the attached keyboard

3. Select ‘Shut Down’ from the top menu of the Task Manager and

select ‘Log Off Kiosk’

4. When the Fast User switching ‘Welcome’ screen comes up, select

KioskAdmin as the user and enter c0nn3ct3d as the password to

log on

5. Once the grey ADUSA box appears with the blue loader bar, hold

Alt and press F4 to close the Deli Application

6. Connect the USB stick to an open USB port (ports are located on

the bottom edge of the APK2 kiosk head unit and inside the

smaller of the 2 panels accessible from the back of the kiosk.

Removal of the cable cover may be required to access and open

the back panels.

7. press Ctrl+Alt+Del to open the Task Manager.

8. From the General/Application tab, select “New Task” and enter

explorer then press Enter.

9. You should see a Windows Explorer window open.

10.Navigate to the Drive which is labelled “USB_KIOSK” under My

Computer.



11.Navigate to “E:\ADUSA\Databases\Backup-Restore to USB drive”

and select “1-backup.bat” then press Enter to execute the batch

file.



12.A command prompt window with a black background should open

and then close during the batch file execution. Once the

command prompt window is closed, the backup is complete and

there should be a file named “DeliStore1_OLDKIOSK.bak” present

in the Windows Explorer folder containing “1-backup.bat”

13.Once the backup is complete, close all windows and shut down the kiosk.



2. Memory upgrade

There are a variety of cabinetry types in the install base, so the specific steps to remove will not be detailed here. In most cases, the Ram may be accessed

without the need to remove from the stand.

There are two generations of IBM 4838-XXX AnyPlace kiosks. The first generation is not upgradeable to be able to perform at an acceptable level

with a new operating system. Those units must be replaced, or de-commissioned. The model numbers that must be replaced are 4838-1Z5, 4838-EZ5,

4838-135 and 4838-W5D. All models have standard 512MB of Ram present in one of the two memory slots. These generation 1 models are only

capable of 2GB of Ram, which is not enough to be able to run a new operating system. Generation 2 models are capable of 4GB of ram, which is enough capacity to have acceptable performance.

The upgradeable models are 4838-530, 4838-540 4838-74E, 4838-730, 4838-740, 4838-93E and 4838-940. Depending on the kiosk mount

or cabinetry, you should be able to remove and access the memory area without removing the units from the mount. To remove the cables if required, there is a tab as in the below picture. To open the cover panel on

the cables, the tab must be rotated 90 degrees to move to unlock position.



Steps to upgrade the memory 1) Remove 4838 unit from the Kiosk cabinetry if necessary.

2) Remove Ram cover from back of 4838 unit. There is one screw on the

side in the center that holds this panel on.

Generation 2 (APK2)

3) Remove existing 512MB stick of Ram. Note there is an empty slot

above the existing stick. To re-inforce that this unit is in fact a

generation 2 model, the memory speed should be at minimum PC5300

DDR2 667MHZ. Each slot is capable of holding 2GB max.



4) Install two - 2GB sticks of PC5300 memory, one in the original slot and

the second in the slot on top of the original slot. For the upgrade from

XP, you must purchase the SKU from Toshiba, which pays for the

memory and also the Windows POS Ready 2009 operating system.

5) Replace cover and re-install 4838 unit back onto cabinetry. Connect

USB keyboard into USB port at the bottom of the unit.

6) Power on unit and you should receive a memory mismatch error. Go

into BIOS and save the settings changes. Bypassing this step will

result in an error message that will be seen each time on boot and the

PC will be hung until acknowledged.

7) Remove USB keyboard, memory upgrade complete.



3. Ghost Image Restore to the kiosk

Symantec Ghost Instructions

1. Insert Bootable USB drive into USB port #2 (next to the USB plug

for the printer)

2. Connect keyboard

3. Power on the Kiosk

4. Symantec Ghost will start up automatically. Press OK to continue

once the disclaimer appears.



5. Select Local > Disk > From Image

6. Hold Shift and press Tab to select the source drive to restore the

image from

7. Select “[USB_KIOSK] NTFS Drive” from the drop down

8. Press Tab to Select from the Folders area and select “Ghost

Images”

9. Select “IBM APK2”



10. Select the appropriate image to apply to the kiosk

(“APK2_GHO1.GHO”) and press enter to open

11. Destination drive should be the larger size drive

(NOT the drive listed as PNY USB 2.0 …)

12. All the remaining prompts should be defaults

13. Select Apply Image and Confirm

14. Once the image process is complete, quit Norton Ghost and power

the kiosk down.

15. Disconnect the USB drive and start the kiosk



4. Networked Deli kitchen printer Configuration

Note: This is the printer in the Deli department, NOT the printer that is physically

attached to the kiosk.

The Deli printer is IP based. All of these, with the exception of SW division, Fry’s and Ralph’s,

have these entered in TUNA as an HP 170X Jet Direct print server. SW has these in TUNA as

generic Kiosks, which is the same for all of the kiosks. Fry’s and Ralph’s have these in TUNA as

Generic Printer. For all but SW, segmentation will break the communication from the kiosk to

this printer. A new TUNA template has been created. This template is called “Epson T-88

Printer”. This is located in the “Miscellaneous” group. Two things need to be modified for this

printer. The first is the printer’s Network Interface Card, also called “Ethernet Connect-It

Module”, which needs to be configured to DHCP, versus static address. The second is to move to

the new TUNA template created for this printer.

Configuring the printer to DHCP

There are two ways to console into the NIC card on the Epson printer; the first way is via Web

browser from a network connected laptop or computer, the second is with a crossover cable

connected between a laptop and the Ethernet port of the Connect-It Module on the printer.

Both involve the same configuration steps once connected. Enter TUNA and find the Epson IP

based printer, based on the above division information to locate the IP address.

1) To get a diagnostic report from the Epson TM-T88 printers, switch the printer OFF, then hold

the “FEED” button down and switch the printer ON. Keep holding the “FEED” button until

the printer prints a diagnostic report. Once the diagnostic report is printed, switch the

printer OFF then ON again to exit diagnostic mode. If the printer is configured with a static

IP, you will see an IP, subnet mask and gateway address printed on the report. If set as

DHCP, “<none>” will show on the diagnostic report in the IP Address record.

2) The Diagnostic report will show the IP address, Subnet Mask and Default Gateway that are

configured on the Ethernet Connect-It module as well as a diagram for the DIP switches.

3) Navigate to the NIC card configuration by entering http://xxx.xxx.xxx.xxx in a computer

browser where this represents the IP address of the printer. Record the MAC address, as

you will need this to enter in TUNA if setup with a static address.

http://xxx.xxx.xxx.xxx/



4) Click on TCP/IP

5) On the top menu item Get IP Address, change the setting in the drop down box from

Manual to Auto. Delete the information in the IP address, Subnet Mask and Default

Gateway fields. Click Submit.

6) The next step is to enter the printer in TUNA with the new TUNA template. The following

steps presume that you know how to login to the ISP and enter TUNA. Find the entry in

TUNA. The Deli printer will be currently in TUNA as an HP 170X Jet Direct print server

Generic Kiosk, or Generic printer as detailed above. Find the entry, document the IP address

assigned and remove from TUNA.



7) Re-enter the printer at this address as DHCP with the new printer TUNA entry, using the

MAC address noted. To find the new template, scroll to Miscellaneous, arrow right and

select Epson T-88 Printer, press enter.

Arrow down and type “Y” in the field BootP (Y/N). Arrow down and enter the noted MAC

address in the Hardw Addr field. When complete, press F5 to save and exit this item. Escape

from TUNA.



5. Kiosk Configuration

1. Remove any USB drives, plug in the USB keyboard and power on

the kiosk.

2. Once the kiosk is booted all the way, the following prompt will be on

the screen. Select “NO” from the Registry Editor pop-up dialogue

window.

3. Select Cancel from the Run As pop-up dialog window



4. Press Ctrl+Alt+Del and select “Log Off”, Then Select “Log off” again

from the Log of Windows pop-up.

5. Log on as kioskadmin with c0nn3ct3d as the password



6. Once the kioskadmin user profile is completely loaded, the

following prompts will be on the screen.

Select “Yes” in the Registry Editor pop-up dialog window

Then Press OK on the Registry Editor pop-up that will confirm that

information has been added to the registry



7. In the Run As pop-up, check “The following user” and select

kioskadmin from the drop down, then enter c0nn3ct3d for the

password. This will launch the guided instructions window.

Note: Use the Tab keyboard key to navigate through the pop-up

and the arrow keys from within the dropdown menus. The spacebar

will select items.

8. Type Y and press Enter at the “Set the KMA / Division for this

kiosk?” prompt:



9. Enter the two (2) letter code for the division this kiosk will be

operating in. Then press Enter

10. Press any key to continue once the “Update Complete” message

appears and the screen displays “Press any key to continue …”



11. The following information will be displayed: Computer name, IP

Address information, current date, time and time zone, and NTP

server. The following steps will guide you through setting the

computer name, the date, time zone and NTP server as well as the

IP address of the networked deli kitchen printer in the windows print

driver on the kiosk.



12. Enter Y at the prompt displaying “Do you want to change the

Computer Name?”.

Then Enter the computer name in the following format:

XXyyyKioskz

XX is the two (2) letter division code

yyy is the 3 digit store number

z is the kiosk number

Example: CI259Kiosk1

13. Enter N at the prompt displaying “Do you want to set this computer

with Static IP or DHCP?” and press Enter

14. Enter Y at the prompt displaying “Do you want to change the Date

and Time settings including time zone and NTP server”



15. Set the date in the Date and Time Properties window on the “Date

& Time” tab and press “Apply”

16. From the “Time Zone” tab, ensure that the correct time zone is

selected and that the Automatically adjust for daylight saving

changes settings is correct for the stores geographic location and

press “Apply”



17. From the “Internet Time” tab, make sure that the NTP server is

configured as “ntp.kroger.com” and select “Update Now”, then wait

for the message confirming that the time has been successfully

updated. (If an error message is displayed, select “Update Now”

again.

18. Close the Date and Time Properties window to return to the guided

instructions window.

19. Enter Y at the prompt displaying “Do you want to change the Printer

settings?”



20. Select the Ports tab from the receipt properties window

21. Press the “Configure Port” from the middle of the window



22. In the Configure Port window, update the Port Settings Port Name

to the IP address of the printer as it is configured in TUNA from the

earlier steps in this guide, then Press “OK” to close the Configure

Port window, and “Apply”, then “OK” to close the receipt Properties

window and return to the guided instructions window

23. Enter Y at the prompt displaying “Do you want to re-start the

computer now?



24. The guided instructions window will complete running it’s scripts

and prompt a Registry Editor pop-up displaying “Are you sure you

want to add the information in C:\PS_Scripts_XP\Set_IE_Shell.reg

to the registry?”. Press “Yes”, and then press OK to the

confirmation pop-up.



25. The Kiosk will shut down and re-boot into the kiosk application.

Once the following screen is loaded, this section is complete.



6. Restore Data

1. Attach the USB keyboard to the kiosk

2. On the Kiosk, press Ctrl+Alt+Del from the attached keyboard

3. Select ‘Shut Down’ from the top menu of the Task Manager and

select ‘Log Off Kiosk’

4. When the Fast User switching ‘Welcome’ screen comes up, select

KioskAdmin as the user and enter c0nn3ct3d as the password to

log on

5. Once the grey ADUSA box appears with the blue loader bar, hold

Alt and press F4 to close the Deli Application

6. Connect the USB stick to an open USB port (ports are located on

the bottom edge of the APK2 kiosk head unit and inside the

smaller of the 2 panels accessible from the back of the kiosk.

Removal of the cable cover may be required to access and open

the back panels.

7. Press Ctrl+Alt+Del to open the Task Manager.

8. From the General/Application tab, select “New Task” and enter

explorer then press Enter.

9. You should see a Windows Explorer window open.

10.Navigate to the Drive which is labelled “USB_KIOSK” under My

Computer.



11.Navigate to “E:\ADUSA\Databases\Backup-Restore to USB drive”

and select “2-restore.bat” then press Enter to execute the batch

file.



12. A command prompt window with a black background should open

and then close during the batch file execution. Once the

command prompt window is closed, the restore is complete.

13. Close all windows and shut down the kiosk.



BIOS security changes

Shut down the kiosk. The quickest way to do this is to quickly press the power button. Ensure

that the USB keyboard is still attached.



Power on the kiosk with keyboard and mouse attached to USB ports at the bottom of the kiosk.

In the lower left of the screen, Press DEL to enter SETUP will appear. Pressing Delete will not

get you into BIOS. Press no keys on the keyboard.

Continue to watch this screen and wording. After the initial health check reaches 100%, tap twice

to Enter SETUP will appear. Tap the screen twice to enter BIOS. A few more health/post checks

will process and then a BIOS screen will appear.

Go into Advanced BIOS Features.

Set the first boot device to Hard Disk and disable all other forms of boot. This is to prevent USB

boot unless authorized to do so. This is a mandate from Kroger CIS group. Press escape.

Go into Integrated Peripherals.



Save and exit the changes.

Note: If the kiosk has already been reimaged from Windows XP and this is a subsequent reimage, you

will need to make BIOS changes in order to boot from USB or perform a database backup or

restore.

Follow the steps above here to enter BIOS.

Go into Advanced BIOS Features

Change First Boot Device to USB FDD

Change Second Boot Device to Hard Disk

Press escape

Arrow to Save and Exit, press Enter. Make sure your USB imaging media , keyboard and mouse

(optional) are attached.

Arrow to Save and Exit, press Enter.



Installer Notes:

IBM Any-Place Kiosk (APK2) - Cloud Object Storage | … APK2 Kiosk...... Remove existing 512MB stick...

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