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INCOMING SERVICES

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A WORLD OF SERVICES

Complete confidence from tried and tested experience

Complete confidence from tried and tested experience“At Iberoservice, we work hard to provide the best possible product at the best price”

* Figures expressed in millions of euros.** Forecast

Confidence is one of the most important

factors that come into play when choosing

a partner and without it, it would be

impossible for large tour operators to

entrust their clients to us.

Our knowledge of local tourist markets, the

professionalism and experience of our staff

and a solid financial position are the pillars on

which the confidence placed in Iberoservice by

many tour operators and travel agencies rests.

Our ability to adapt totally to each traveller’s

specific needs, as well as to each tour operator

and its corporate philosophy, is the key to the

constant, and at the same time controlled

growth we enjoy year after year.

To achieve these growth and consolidation

objectives, Iberoservice invests in the most

advanced technology on the market, and also

places huge importance on employee training.

All our offices share a single team spirit and

a single corporate philosophy: providing the

best service to our clients at all times.

2007 2008 2009 2010**

TURNOVER* 177 221 198 191

NºOFCLIENTS 3.391.044 4.424.254 3.999.200 4.322.653

EMPLOYEES 645 650 605 575

Iberoservice: A global company“Experience the best of Spain, the Caribbean and South America”

A global company

OFFICES

- Almeria

- Barcelona

- Benidorm

- Cádiz

- Lloret de Mar

- Madrid

- Salou

- Sevilla

- Torremolinos

- La Habana

- Varadero

- Cayo Coco

- Holguín

- Santiago de Cuba

- Cancún

- Playa del Carmen

- San José

MEXICO

COStaRICa

CUBaSPaINMaINLaND

- Faro

- Funchal

PORtUGaL

- Fuerteventura

- Gran Canaria

- La Palma

- Lanzarote

- Tenerife

CaNaRYISLaNDS

- Palma de Mallorca

- Ibiza

- Menorca

BaLEaRICISLaNDS

- Santo Domingo

- Puerto Plata

- Bayahibe

- Punta Cana

- Margarita Island

- Salvador de Bahía

DOMINICaNREPUBLIC

VENEzUELa

BRazIL

cruises

Your complete cruise partner

Iberoservice is one of Spain’s longest

established ground operators, founded

in 1930, with valuable and extensive

experience in cruise ship handling since

the very dawn of the cruise business in

the Mediterranean, several decades ago.

We offer an unrivalled service when it

comes to planning and executing shore

excursions. One of the biggest advantages

we have is more than 20 offices throughout

Spain, all coordinated by our headquarters

in Palma de Mallorca.

Several years ago, we exported our

successful strategies and know-how

further afield, opening offices in the

Caribbean and South America. For over

ten years, we have been able to offer our

cruise clients on-the-ground expertise and

quality service from our bases in Mexico,

Cuba, Costa Rica, Margarita Island, Brazil

and Dominican Republic.

•Selectionandtailoringoforiginal,imaginativeshoreexcursionsforeachclient

•Servicesupervisingfromourstaffbasedatlocaloffices

•Arrangementofprivatetoursandtransfers

•Creationofpersonalised‘experiences’forhigh-spendingVIPcruiseclients

•Productandportinspectionstogetherwithourcruiselineclients

•Tailoringofoverlandandpre-postcruiseprogrammes

•Fullturnaroundservices

•Hotelcontractingforpre-andpost-cruiseprogrammes

•Custom-madeprogrammesforthemecruisesandspecialevents

•Organisationofon-boardevents,entertainmentandlectures

•Collaborationwithlocalauthoritiesandinfamiliarisationtrips

•Monitoringoflocaltrendsandfluctuationsinthemarket

•Multilingual,professionalguides

•Modern,airconditionedcoaches

“We understand that our responsibility as ground operator is to represent our client’s values and mission as an extension on site, in order to make their customers happy and to encourage loyalty”

Ports of call where we can help

“Guaranteed standards and excellence in caring for your customers from our own office in each port of call”

CaRIBBEaN&SOUthaMERICa

Ports of call where we can help

PORtSOFCaLL

- Roses- Palamos- Barcelona- Tarragona- Valencia- Alicante- Cartagena- Almería- Motril- Malaga- Pto.Banus- Cádiz- Huelva- Sevilla

- Vigo- Villagarcia- Coruña- Gijón- Santander- Bilbao

SPaINMaINLaND- Portimao- Funchal

PORtUGaL- Gran Canaria- Tenerife- Lanzarote- Fuerteventura- La Palma- Gomera- Hierro

CaNaRYISLaNDS

- Mallorca- Menorca- Ibiza- Formentera

BaLEaRICISLaNDS

- La Habana- Cienfuegos- Santiago de Cuba- Cayo Coco

- Progreso- Calica- Cozumel- Mahahual

MEXICO

CUBa

- El Guamache

MaRGaRItaISLaND

CaRIBBEaN&SOUthaMERICa

SPaIN&PORtUGaL

- Santo Domingo- La Romana- Samana- Puerto Plata

DOMINICaNREPUBLIC

- Puerto Limón- Puerto Moin- Puntarenas- Caldera- Quepos

COStaRICa

- Salvador de Bahía

BRazIL

incentives

Iberoservice has been a leader in the conference and incentive

market in the Spanish and Portuguese-speaking world for

decades, with dedicated offices in Madrid, Barcelona, Mallorca,

Seville, Costa del Sol, Alicante, Cadiz, Tenerife and Lanzarote.

Outside Spain, we operate in Portugal, Dominican Republic,

Venezuela, Cuba, Mexico, Costa Rica and Brazil, offering creative

incentive events, conferences of any level of complexity and

high-tech product launches. No event is too small or too large, whether

it’s a top-level board meeting or an industry-wide convention.

Our professional experienced staff, our advanced infrastructure

and our unprecedented buying power make us your perfect

partner, while our unfailling attention to detail ensures that our

corporate clients return again and again.

·Strongbuyingpowerwithallsuppliers

·‘State-of-the-art,air-conditionedcoaches’

·Experiencedpersonnelwhounderstandtheneedsofthismarket

·Creativeexcursionsandteam-buildingactivities

·Accesstospecialvenuesforprivatefunctions

·Provisionofhospitalitydeskstaff

·Officesequippedwithadvancedeventmanagementtechnology

·Monitoringoflocaltrendsandfluctuationsinthemarket

Our professionalism, experience and innovation are the perfect recipe for successful event management worldwide

Total creativity applied to every client’s request

BI|travelPurchasingBruceSchiemo|DivisionVicePresident,Minneapolis/USADirector of Travel Purchasing

“Iberoservice is one of the top DMC in the world. Our incentive and meeting planning process always begins with creative planning and we can always count on Iberoservice to provide us with ideas that will motivate our customers and get them excited about travel to Spain.

The response time to BI’s requests is critical and again, Iberoservice shines above the rest with quick and well thought out ideas at competitive prices. We consistently receive rave reviews from our customers on the service level that Iberoservice provides.

BI can thank Iberoservice for helping us retain many of our customers through the outstanding customer service levels they have demonstrated over the years.“

travelOptionsUK.LtdJimMcSorley,Manchester/UKManaging Director

“Being a successful travel incentive company we rely on the accurate knowledge and high level expertise of our DMC’s. Having worked with Iberoservice for over 20 years, I can honestly say that over the years they have always delivered in both departments. Their relationship with local service providers is also second to none allowing us to be competitive when providing our clients with innovative incentive based trips.

Their staff are always eager to help and to offer their advice where necessary and I personally always find it very easy to strike up a relationship with the person dealing with our requests, which is very important when you are entrusting your clients to a company of this nature.

We are very much looking forward to working with Iberoservice again on future proposals.“

CaLLIncentives“theSpecialCaretravelPeople”CaroleParsons,Sydney/AustraliaDirector

“At CaLL Incentives, we have had the pleasure of working with Iberoservice on many occasions in Costa Rica, Cuba and Mexico as well as Spain.

Their staff are informative and attentive, with service often extending beyond the norm in terms of delivery as well as hours. We love their flexibility in lead-up communications, with Australia being in such a distant time zone. On site everything works like clockwork. Their staff in all locations are all efficient and helpful, with friendships often being formed that last long after the trip.

Our clients view Iberoservice as an extension of our company with their delivery levels matching our own high standards. We would not hesitate to recommend Iberoservice to any travel agency or incentive, group and conference organizer worldwide.“

CItYInnovationGmbhHerrWernerPoluzyn,Düsseldorf/DeutschlandGeschäftsführer

“Gern möchten wir uns noch einmal zur Abwicklung der “Für Sie e.G.” Veranstaltung bei Ihnen melden.

Unser langjähriger Kunde war mit der Organisation dieser 46. Generalversammlung mit 120 Teilnehmern hoch zufrieden. Von der Ankunft bis zum Rückflug war die gesamte Organisation perfekt.

Auch wir möchten unsere äusserste Zufriedenheit zur Zusammenarbeit mit Iberoservice Ausdruck verleihen. Vom ersten Briefing Gespräch bis zur Abrechnung wurden alle unsere Wünsche und Erwartungen aufs Beste erfüllt. Die Zusammenarbeit mit Ihrem Team hat enorm viel Freude gemacht.

Wir freuen uns jetzt schon auf viele weitere Prokekte mit Iberoservice. Mit unserem herzlichsten Dank.“

Our customers speak of our work

OFFICESCaRIBBEaNaNDSOUthaMERICa- Costa Rica

- Cuba

- Brazil

- Mexico

- Dominican Republic

- Venezuela

PORtUGaL- Algarve

- Madeira

SPaIN- Alicante

- Barcelona

- Cádiz

- Costa del Sol

- Lanzarote

- Madrid

- Mallorca

- Sevilla

- Tenerife

“Creative corporate events run by experts in Spain, South America and the Caribbean.”

Incentives offices

IBEROSERVICEHEADOFFICE

Calle General Riera 15407010 Palma de Mallorca - Spain

T: +34 971 78 82 40F: +34 971 78 86 27

dirección.general@iberoservice.comwww.iberoservice.com

IBEROSERVICE INCENTIVEST: +34 971 788 250incentives.commercial@iberoservice.com

IBEROSERVICE CRUISE DIVISIONT: +34 971 788 243

cruises.europe@iberoservice.comcruises.america@iberoservice.com