IATA TRAVEL AGENT Head office and...IATA TRAVEL AGENT User guide ... Click on Edit button to amend...
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IATA TRAVEL AGENT User guide Passenger Head office and Branch online forms
Transcript of IATA TRAVEL AGENT Head office and...IATA TRAVEL AGENT User guide ... Click on Edit button to amend...
IATA TRAVEL AGENT
User guide
Passenger Head office and Branch online forms
User guide - Passenger Head office and Branch online forms
1. Go to www.iata.org/cs and select IATA Customer Portal icon.
User guide - Passenger Head office and Branch online forms
2. You will be taken to the Customer Portal (https://portal.iata.org/ISSP_Login). Use the email and password to login.
If using Internet Explorer browser, please make sure to disable Compatibility Mode. For the steps to follow press here.
If you are a new user, please go to the instructions section in this document - press here.
User guide - Passenger Head office and Branch online forms
3. Go to IATA Accreditation
User guide - Passenger Head office and Branch online forms
4. Select Submit New Application
User guide - Passenger Head office and Branch online forms
5. Click on Next after making the below selections in Step A (form available in English, French and Spanish)
General Sales Agent - is an agent delegated by the airline as a general authority to represent it for purposes of overseeing sales in a defined territory.
User guide - Passenger Head office and Branch online forms
6. Required country specific supporting documents and a link to the application guide are displayed in Step B for information purpose only. Press Next at the bottom of the page.
User guide - Passenger Head office and Branch online forms
7. Application form is displayed in Step C. Widget on left hand side allows jumping from one section to another. ‘Save draft and leave’ is also available – the application could be maintained as a draft for two weeks, otherwise the accreditation process will need to be restarted.
User guide - Passenger Head office and Branch online forms
8. Section 1 refers to Legal status, online agency and parent company. Address from registration is prepopulated and editable in Section 2. Financial information has to be input in Section 3. Update Agency Details button available.
If an ‘Invalid VAT Number’ error occurs, please note the system will still allow you to submit the application. In case the
VAT is not applicable, please add ‘000...0’ as per the country VAT format.
User guide - Passenger Head office and Branch online forms
9. Section 4.1 People: Click on Edit button to amend existing contact details or Add Contact for a new one. Submit button will save input.
Financial Assessment Contact - is the employee appointed by your company who will be contacted by IATA for financial matters (e.g. annual financial reviews, financial security requirements, etc.)
User guide - Passenger Head office and Branch online forms
10. Click on Add company if agency is owned by another entity, then fill in the information. Submit button will save input.
User guide - Passenger Head office and Branch online forms
11. Ownership summary needs to add up to 100% in order to successfully submit it.
User guide - Passenger Head office and Branch online forms
12. Sections 5 and 6 refer to premises of location agency, future estimated sales and GDS contract. If also a Cargo Agent, introducing the code will pull up the account details.
User guide - Passenger Head office and Branch online forms
13. Supporting documents can be uploaded in Step D in the following formats:
User guide - Passenger Head office and Branch online forms
14. Green progress bar will indicate document successfully uploaded
User guide - Passenger Head office and Branch online forms
15. Step E summarizes the information input and the Edit Section button will take applicant back to the respective section in Step C in case any adjustment is needed.
User guide - Passenger Head office and Branch online forms
16. Step E summarizes the information input and the Edit Section button will take applicant back to the respective section in Step C.
User guide - Passenger Head office and Branch online forms
17. After ticking ‘I agree’, application can be submitted to IATA
User guide - Passenger Head office and Branch online forms
18. Confirmation page indicates case number and a PDF copy of the application will be available at all times for future reference in the user account area.
User guide - Passenger Head office and Branch online forms
19. On the Home page, under My Recent Cases you can see the application status – in this case Open.
User guide - Passenger Head office and Branch online forms
20. If you click on the case number you will be taken to the case details.
IATA Travel Agent
User guide
Create a new user on IATA Portal
https://portal.iata.org/ISSP_Login
User guide - Passenger Head office and Branch online forms
1. Go to IATA web Portal - https://portal.iata.org/ISSP_Login and select New User
2. Add e-mail and captcha code, accept the Terms of Use conditions then press Next
User guide - Passenger Head office and Branch online forms
3. Fill in the fields, those marked with “*” are mandatory, then press Next
User guide - Passenger Head office and Branch online forms
4. Fill in the agency details, then press Search
User guide - Passenger Head office and Branch online forms
5. Please create a profile by selecting Create New Agency
User guide - Passenger Head office and Branch online forms
6. Fill in the fields as per below. If you check the box Copy Billing Address to Shipping Address the information from
mandatory fields will prepopulate to the Shipping Address area
User guide - Passenger Head office and Branch online forms
7. The process have been successfully finalized. Please check your e-mail in order to see the user name and password
8. The e-mail received from IATA Portal with the option to follow the link and login directly from e-mail. Please use the temporary
password to login, then change to a new one
User guide - Passenger Head office and Branch online forms
9. You will be now taken to the IATA home portal https://portal.iata.org/ISSP_Login
10. To start the online application, please go back to the beginning of the guide press here
IATA Travel Agent
User guide
Disable Internet Explorer Compatibility Mode
User guide - Passenger Head office and Branch online forms
1. Open Internet Explorer and make sure to have menu bar available. If not available please press right click in the header of the window and select Menu Bar as per below snapshot
User guide - Passenger Head office and Branch online forms
2. Select Tools and Compatibility View Settings as per below
User guide - Passenger Head office and Branch online forms
3. In case the two boxes are checked, please un-check them as per below and close the message box
4. Congratulations! You can now continue with the registration process. For steps to follow please press here
