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IATA Structure

Head office divisions re-organized to better mirror industry needsOur regional teams have more influence over setting and delivering IATA’s prioritiesWe are better placed to understand and meet the expectations of aviation industry

and our members

Global development, regional delivery

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Support Adoption

Prove Concept

Develop Standards

IATA’s core activity

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Publications

Training

Business Intelligence

Consulting

Events

SPP

IATA Products disseminate Industry Standards

EATS 2013 Berlin

IATA TRAINING ACTIVITIE

S

ITQI ITDI

EATS 2013 Berlin

IATA Training & Qualification Initiative (ITQI) - Objectives

1. Modernize pilot and maintenance mechanics training

2. Regulatory harmonization and market permeability to meet the future needs of the aviation industry and allow a flexible, qualified workforce

3. Identify means to improve industry attractiveness to younger generations

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ITQI Publications

NEWNEW!

3M flights - 4 generations

of aircraft

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ITQI - Implementation

Fifth IPTC Partner: International Coordinating Council of Aerospace Industries’ Associations (ICCAIA). Creating global reach to encourage more globally harmonized pilot training standards

Cooperation with the International Pilot Training Consortium (IPTC); constituted of four partners:

EATS 2013 Berlin

IATA Training & Development Institute

EATS 2013 Berlin

100,000 people trained this year

IATA Training & Development Institute

100+ courses at 10 Regional Centers located at Amsterdam, Madrid, Beijing, Miami, Deli, Montreal, Geneva, Rome, London and Singapore

INSTRUCTOR LED TRAINING

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IATA Training & Development Institute

DISTANCE LEARNING

200+ courses divided in 3 main streams - Aviation, Cargo and Travel and Tourism

EATS 2013 Berlin

International Aviation Training

Program

IATA Training & Development Institute

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Aviation Industry in Growth: Increasing demand for personnel

Aviation Week magazine – 2012 Workforce Study Retirement - large companies:

33% in 2013 47% by 2016

Airbus & Boeing - GMF 2013-2032: 35 280 new aircraft

Airlines and Airports need adequate talent

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International Aviation Training ProgramOperations Training Airport Operations Airport Ramp Services Ground Operations / Station Management Aviation Security Awareness Basic Airside Safety Introduction to Safety Management Systems (SMS) Fatigue Risk Management Awareness

Commercial Training Introduction to the Airline Industry Air Transport Fundamentals Airline Cabin Crew Airline Customer Service Airline Marketing Airline Finance & Accounting Management Airline Revenue Management Passenger Ground Services

Technical Training – Over 20 eLearning courses

Pilot soft-skills Maintenance General Aviation

www.iata.org/cae

IATA Diploma in Aviation Studies Get an iPad free with any 4 courses

in eBook format

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Delivery Methods

Instructor Led Distance Learning Distance Learning with on-line

exam eLearning

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Airline Cabin Crew

This course is designed for: This course is designed for entry-level staff and it is recommended for anybody interested in a career as a member of a cabin crew.

Main content: Introduction to the Aviation Industry and the Cabin Crew Profession Landing the Job and Cabin Crew Lifestyle Introduction to Aircraft and Aviation Familiarization Crew Member Coordination and Communication, Customer Service Managing Passenger Interactions, Safety and Emergency Procedures Medical Emergencies and Medical Training Introduction to Dangerous Goods and Hazardous Materials Aviation Security Service Procedures

EATS 2013 Berlin

Fatigue Risk Management System (FRMS)

Based on the ICAO/IATA/IFALPA Fatigue Risk ManagementSystems (FRMS) Implementation Guide, this course will helpflight, cabin crew and maintenance staff enhance safety at atime when fatigue is increasingly cited as a contributing factorin accidents.

EATS 2013 Berlin

Basic Crew Resource Management - Threat and Error Management (CRM/TEM)

Learn strategies to prevent error at all phases of flight through the optimization of people, resources, equipment and procedures.These lessons introduce the skill-sets involved in effective CRM-TEM in a multi-crew environment. Goals• Improve human performance • Achieve effective CRM-TEM in a multi-crew environment

EATS 2013 Berlin

DGR Awareness /CAT 11/

The course is designed to comply with requirements to train cabin crew in accordance with IATA DGR. It will help the students to understand what substances and articles constitute dangerous goods and the limitations applicable to the transport of dangerous goods by air.

EATS 2013 Berlin

In-Flight Security

From minor inflight incidents to bomb threats and hijacking situations, this course takes a practical approach to in-flight security. Learn

industry-wide standards and techniques used to handle passenger disturbances and put them into practice in the safety of the flight

(5 days)

EATS 2013 Berlin

Air Crew Security Train the Trainer

Experience live situational exercises through the use of an actor in the classroom. Learn the latest developments in aviation security in order to confront threats and effectively deliver this knowledge to your staff. Experience learning simulations of: Hijacking Situations – Unruly Passengers – Disruptive Passengers

(5 days)

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IATA Global Training Partnerships430+ partners in 90+ countries

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Authorized Training Center (ATC) Program

280 ATCs delivering IATA training in 7 continents

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DGR Accredited Training Schools (ATS) Program

140 ATS delivering IATA DGR training worldwide

EATS 2013 Berlin

Regional Training Partnership (RTP) Program

30 RTPs delivering IATA courses using our instructors

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Academic Partnership Program

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QUESTIONS?

EATS 2013 Berlin