IATA ONE Order
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Ionut BADEA Manager ONE Order Engagement and Strategy Implementers Forum MAD – Aug 2018 IATA ONE Order Program update
Transcript of IATA ONE Order
Ionut BADEAManager ONE Order Engagement and Strategy
Implementers Forum
MAD – Aug 2018
IATA ONE OrderProgram update
NDC ONE Order NewGen ISS
Transform the way air products are retailed to corporations, leisure and business travelers
Simplify airline distribution, by modernizing the order management process
Transform the current ISS model which facilitates the distribution and settlement of funds between travel agents and airlines
Four industry programs to build
Airline Industry Retailing
TIP
Provide airlines with increased transparency and control in the collection of their sales through the travel agency channel
ONE Order: what is it?
Industry challenge?
Airline
Delivery Providers
Entitlement
and delivery status
Accounting
Systems
Order sales information
and status
Airline
(ORA)
Order
Management
System
(OMS)
ONE Order
messages
ONE Order – what is it?
OMS
Airline (POA)
Entitlement
and delivery status
A single Order Record
combining information already existing on PNR and E-Ticket/EMD
An Order based data communication messaging Standard
facilitating retail-style architectures for fulfillment and accounting
The foundation of Airline Order Management Systems
ORA: Offer Responsible Airline POA: Participating Offer Airline (i.e. interline partners)
ONE Order
messages
ONE Order
messages
Order Accounting
Legend
Order Sales Order Delivery
IATA (BSP/ICH) or ARC or other
Offer Responsible Airline (ORA)
Order Management System
Participating Offer Airline (POA)
Order Management System
Customer
Seller
3rd Party Delivery Provider(s)
Accounting
System
Accounting
System
ONE ORDER messages
Other IATA standard
Order creation
& payment confirmation
Order creation
& payment confirmation
3rd Party Delivery Provider(s)
Order Billing
Order Billing
Order Billing
Passenger/Consumer
Order change
Order Sales
Information &
Delivery Status
Order Sales
Information &
Delivery Status
Service Delivery
(Entitlement & Status)
Notification/Retrieve/Change
Service Delivery
(Entitlement & Status)
Notification/Retrieve/Change
Role System Transaction
ONE Order - The standard
ONE Order – Business Drivers
Business Drivers
Enhance delivery of end-to-end
travel products Sell more
through simplified
delivery and accounting
Improve customer
experience
Enhance data quality and
analytics
Reduce cost of finance operations
Reduce cost of
commercial systems
C
RCX
RCX
RC
CX
RCX
C
CX
C
R
Affects Customer Experience
Affects Cost
Affects Revenues
ONE Order Pilots participants
H2- 2017
2017
H1- 2018
2017
H2- 2018
Airlines andSystem providers to be disclosedlater this year
ONE Order - the program roadmap
Supported by the IATA Board of GovernorsPhase 1 : Standard development (messaging)
Phase 2 : Industry capability & adoption
2016 2017 2018
Phase 1: Industry StandardIATA Resolution 797Data exchange standard messages development
2015
Industry case for change
2019 2020 and beyond
Phase 2 : Industry CapabilityPilots development
Implementation
ONE Order – 3-Year Program Strategy paper IATA external publication in May 2018
Describe how IATA is going to support the industry
Objectives
Clarify ONE Order as complementing NDC
Disclose roadmap & strategy to reach a 1st level of ONE Order
industry capability by end 2020
Give perspective beyond 2021
More information? www.iata.org/ONEOrder
Contact us at:
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Thank you!
