Ian Morrison

• In-House 1996 to 2001 and 2003 to date

• HR Recruitment Company 2001 to 2003

• Contingency Recruitment Agencies 1986 to 1993

• Advertising and Search Firm 1993 to 1996

Companies ……

11

Experience

• Design and facilitation of Assessment Centres

• Identify and implement Competency Framework

• Employment Branding – Website, Brochures, Briefing documentation

• Agency Management

• Direct Sourcing Sourcing mechanism – Linked In, Job Boards, Networking, Referrals, Agencies, Executive Search

Direct Sourcing

• T-Mobile (40% direct – recruitment fairs, ad campaigns, job boards, networking)

• Redstone Telecoms (RPO type service offering, 80% direct)

• Centrix (70% direct sourcing – job boards, headhunting)

• Microsoft (95% direct sourcing – job boards, linked in, executive search)

• Zenos (40% direct sourcing – job boards, networking)

Enablers

• Competency Framework for recruitment AND performance management

• Job boards for advertising purposes

• Robust T’s and C’s with agencies

• Service Level Agreements with agencies

• Access to career pages on website

• Links from job boards to career website

Recruitment Solutions

• T-Mobile – Outsource Field & Switch Technician recruitment

• 70 hires needed in 6 months

• Historical stats - improvements after redesign of process after Assessment Centres from 1:8 to 4:8 offered before outsourcing to 6:8 after outsourcing

• Outsourced advertising/sourcing

• Outsourced CV Screening and Telephone Interviews

• Outsourced Part One of Assessment Centre

Recruitment Solutions

• T-Mobile – Centralising Contractor Management

• PSL for IT and NWS Contractor staff.

• Best, Hays and AMS – IT, 5 for NWS

• Model designed to work for in-house management or external supplier. Based model on Best/Pru UK and AMS/ICL

Contractor Model

Line Managers

Contract Recruitment Partners

HR/ Procurement/ Finance

CV’s

Job spec

Job spec

Authorisation

Authorisation

CRT

Recruitment Solutions

• Redstone Telecommunications. Recruitment Wheel.

• A number of specialist partners operating in their field of expertise. IT & Telco, Sales & Marketing, Finance and Senior Executive.

Human

Resources

Telco

Information Systems

Redstone Resourcing Solution

Sales & Marketing

FinanceCall Centre

Ian

Redstone - IT Recruitment Solution

(model 1a)

Agency Management

Recruitment Fairs

Assessment centres, interviews, offer management

Database Search

Networking

Website Advertising

Recruitment Solutions

• Quorum/Microsoft EMEA HQ. Direct Sourcing Delivery across the EMEA for Sales, Marketing, Business Development and Pre-Sales Support

• France, Germany, UK, Ireland, Netherlands, Belgium, Italy, Egypt, Dubai, South Africa

• Circa Euro 120,000

Recruitment Solutions

• Accenture/BT – Designed, implemented and delivered on the “two envelope process” for BT Openreach. Also “sold” solution in to two other sectors of BT. Later extended across the business

• 71 days to close off a file. Reduced to 21 including references, 14 without.

Recruitment Solutions

• Prudential GHO/Alexander Mann Solutions. Audited AMS and brought recruitment back in-house

• Issues around selection of candidates, quality of candidates and speed of delivery versus cost

Recruitment Solutions

• Marlborough Stirling – 25 suppliers, is this enough to get the best candidate? Want more but don’t want to have to manage them.

• Focus on two business sectors – Life and Lend

• Centralised through central supplier to include existing suppliers and manage new suppliers

Original situation

Life Lend TPA E-Com OPS

Five agencies

Five agencies

Five agencies

Five agencies

Five agencies

requirements

New Model

Life Lend

5 1st tier suppliers

2nd tier suppliers – 20 to 25 agencies

Job specs

Job specs

Job specs

Job specs

CV’s5 1st tier suppliers

CV’s

Ian

Job specs

Job specs

Recruitment Solutions

• Tesco Personal Finance

• 150 Financial Service Consultants required in 30 locations

• Sourcing, Screening and schedule in to Assessment Day

RPO Audit

• Capita in place for 22 months of 10 year contract

• Issues with MI

• Issues with Service Delivery

• No robust capture of source per hire

• No accurate capture of time to hire reported