HPC Technical Workshop Björn Tromsdorf Product & Solutions Manager, Microsoft EMEA London 19.05.06.
Ian Komor Product Marketing Manager (EMEA) Nortel Martin Anwyll Product Line Specialist, VoIP...
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Transcript of Ian Komor Product Marketing Manager (EMEA) Nortel Martin Anwyll Product Line Specialist, VoIP...
Ian KomorProduct Marketing Manager (EMEA)Nortel
Martin AnwyllProduct Line Specialist, VoIP Solutions (EMEA)Attachmate
Ian KomorProduct Marketing Manager (EMEA)Nortel
Martin AnwyllProduct Line Specialist, VoIP Solutions (EMEA)Attachmate
Unified Communications & PVQM
PVQM Lifecycle
Network QoS configuration and roll-out
Using NetIQ Vivinet Assessor
Using Nortel Enterprise Policy Manager
Voice and network quality reporting for SLA management
and planningUsing NetIQ AppManager
Network Health CheckUsing NetIQ Vivinet Assessor
Monitoring of end-user voice quality and overall system health
Using NetIQ AppManager & Vivinet DiagnosticsUsing Enterprise Network Management System
Performing VoIP readiness assessments
• Discovers and reports network device configuration
• Assesses VoIP utilization and configuration of routers, switches, and links
• Models VoIP bandwidth on WAN links
• Emulates VoIP traffic to predict call quality
“85% of router-based networks are not ready for VoIP” Gartner
Polished Assessment Reports
• Two standardreports– Executive Summary– Complete Report
• Easily customized– Incorporate company
logo and special recommendations
– Include or exclude assessment sections
– Results in a “Go / No Go” recommendation
Hyperconnectivity
Anything that can be connected and would benefit from being connected will be connected
Hyperconnectivity is Real and Happening Now
• By 2010, worldwide:
• 4-fold growth in Internet Commerce to 100B transactions
• 1-2 billion A-GPS-enabled handsets
Person to Machine
• Europe – mobile phones now outnumber people (103% penetration)
• Global mobile IM grew 33% 2H06
Person to Person
• iPhone; hyper-connectivity at applications level
• 98% of all CPUs today are embedded (by 2010 – 14 billion connected, embedded devices)
• 70%+ of all 2007 cars in U.S. have iPOD connectivity
Machine to Machine
• Sensor pocket in Nike shoes
• 100 million iPODs sold (market to double 2005 – 2010)
• One Laptop Per Child
Communications-Enabled Applications
Tools of Communications
Sources of Information
Delivering Higher Productivity
IP TelephonyIP Telephony
TCO &TCO &VirtualizationVirtualization
Evolutionary Strategy
MultimediaMultimediaAppsApps
Personal &Personal &GroupGroup
ProductivityProductivity
CommunicationCommunication Enabled Enabled
ApplicationsApplications
Simplicity &Simplicity &EffectivenessEffectiveness
Communication Communication EnabledEnabledBusinessBusinessProcessProcess
BusinessBusinessProductivityProductivity
Consistent Consistent QoE & MobQoE & Mob
AnywhereAnywhereAnytimeAnytime
Phase 2Communications
Convergence
Phase 2Communications
Convergence
Phase 3Application
Convergence
Phase 3Application
Convergence
2000
Phase 1Network
Convergence
Phase 1Network
Convergence
All on IP Unified Communications(SIP)
Business Optimized Communications
(SOA)
Business Optimized NetworkBusiness Optimized NetworkConvergedConverged
Data NetworkData Network
TodayTodayTodayToday
What if…You worked for a hospital and • …you could provide improve the quality of medical
care by connecting the right doctors to the right patients at the right time?
• ……you could reduce the risk of medical errors due to delays in how doctors/staff communicate?
• detect low battery power on an IV pump before it runs dry
44k -98k deaths/yr
attributable in some level to medical error
What if…You worked for a major hotel chain and • you could increase customer loyalty by offering
each guest their “personal” guest room by adapting the room’s environment to each guest’s personal preferences -- the telephone services, the television programming, the in-room PC applications
What if you can reduce check-in
time to zero?•Park Car at 1A•Proceed to Room 1112•Use Visa Card to enter•Cell service transferred•Services in German
What if…
You worked for a manufacturer and could • Dramatically reduce order lead time by enabling
your traveling sales teams to submit customer orders directly to your centralized order processing system?
Improved CRM
Faster Time to Revenue
PVQM Lifecycle
Voice and network quality reporting for SLA management
and planningUsing NetIQ AppManager
Monitoring end-user voice quality and overall system health
Using NetIQ AppManager & Vivinet Diagnostics
Using Enterprise Network Management System
Proactive Management
Networks
Nortel CS 1000
NetIQ AppManager
Nortel BCM
Nortel Contact Center
Supports both enterpriseand MSP environments
Phase II Phone Generated AlarmCS 1000
Phase II
WANWAN
Phase II
RTCP XRVia Unistim
AppManager Proxy
SNMP Trap Alarm
Signalling Server
ALARM
Realtime DiagnosticsCS 1000
Phase II
WANWAN
Phase II
rTracerouteVia Unistim
AppManager Proxy
RTPStatShow IsetInfoShow
Vivinet Diagnostics
Signalling Server
Phase II Phone Generated AlarmCS 1000
Phase II
WANWAN
AppManager ProxyVivinet Diagnostics
Signalling Server
R5
R4R3
R2
R1
S2
S1
SNMP
SN
MP
SNMP
SNMPCDP / SONMP/Brut Force
CDP / SO
NMP/B
rut F
orce
Root Cause Analysis
Real-time Call Quality Diagnosis for Nortel Environments
• AppManager receives a QoE trap from Nortel (e.g., poor call quality) for a call in progress
• QoE event received by AppManager with RTCP XR metrics
• AppManager generates an alert, which kicks off Vivinet Diagnostics
Path Trace Provides Detailed Information about Devices and Links
Provides configuration
information and
Highlights potential problems
PVQM Reporting
Summary
•Starts with the end user Quality of Experience•Industry Standards based•Automated path level diagnostics for actual calls•Real-time management of calls in progress•Life-cycle model covers all phases of VoIP Deployment
•PVQM enables all deployment options:–End-user manages their own network–Channel Partner offers managed service–Channel Partner out-sources managed service back to Nortel
Thank YouThank You