Ian BezuidenhoutIS Operations Manager

Easy Ask Implementation

Mastering the art of distribution

History

Established in 1993 Co-op model for Roche; Boehringer Ingelheim plus 2Acquisitioned to UTi in 1994Client base of over 40 manufacturers, 80 business entitiesCustomer base over 7000 active accountsMarket share of over 40% for PharmaceuticalsVenturing into FMCG and Diagnostic markets

Mastering the art of distribution

IHD – The Business Model

Pharmaceutical Supply Chain ManagementPre wholesales (Wholesales; Retail; Direct to Patient)Warehouse; Order Management; Distribution; Account Receivables for ClientsIHD do not own stockClients also do Inventory Management – daily reports from IHDClients “push” stock to IHD based on IHD and own Demand Reporting procedure (DRP)IHD do Bulk and File Picking across 6 warehouses

Mastering the art of distribution

Some uniquenesses in IHD

Medical Control Council (MCC) requirementsGxP (GDP, GMP, PICS)System ValidationAudits (Sas 70; GCC)Batch / Expiry Dates

Mastering the art of distribution

IHD Reports to Clients & Internal

Business Intelligence CentreBalancingDaily and ad hocBusiness users run own reports (risk)

Mastering the art of distribution

IS Systems & Data flow

ERP …developed in-house in ProgressReporting …. 265 reports from 9 databases In 2001, Business Intelligence Initiative with Cognos and SQLData Warehouse provides cubes/marts for Sales, ARSlow adoption rate by businessData warehouse needs to have detail in IHDCognos response times not adequateIn 2006, started a new project – called Client Zone using MS suiteERP > etl > staging > SQL > new datawarehouse

Mastering the art of distribution

Inventory Management

Need to know what product is arriving; when it is arrivingMaintenance of Product Master fileWhat product is where in the warehouses & where it has goneWhat products will be utilised (based on history and seasonality)What products will not be sold before Expiry DateAbility to perform recall of products by BatchReplenishment of Fine Pick areas and other Distribution CentresIn excess of 10 000 product types in bins

ALL THIS REQUIRES EASY , ACCURATE and FAST ACCESS TO DATA

Mastering the art of distribution

EA - As Inventory Management Tool

Introduced by ProgressVisited Nedbank for a closer lookProof of Concept with QBCONProject approach included IT/IS and BusinessUsed the 20 Most FAQ’d question approachWithin 3 days the requirement was set16 Questions were answered in the next 6 daysThe gap of 4 questions were unanswered due to lack of data, at that time

Mastering the art of distribution

My Perspective

Revelation to see how Business were excitedInformation vs Reams of paperQuick resultsNon technical staff adoption (Roan vs Eugene)Technical staff freed up“Horses for Courses” approachNeed for Realism

Mastering the art of distribution

Next steps

Complete roll out in Inventory Management (new staff)Implement in the Customer Services department (data is spread about) by end of July

Mastering the art of distribution

Lessons learnt

Importance of a common understanding (stock = product = sku)

Mastering the art of distribution

QUESTIONS & DISCUSSION