IA 5: Defensive Design. Matthew Linderman, Jason Fried
67
A Defensive Design
-
date post
17-Oct-2014 -
Category
Education
-
view
4.006 -
download
2
description
User experience patterns as presented at the University of Applied Sciences/ Communication Design faculty and the Bavarian Academy for Advertising and Marketing between 2003 and 2008. Based on Defensive Design, How to Improve Error Messages, Help, Forms, and Other Crisis Points by Matthew Linderman and Jason Fried, New Riders, 2004.
Transcript of IA 5: Defensive Design. Matthew Linderman, Jason Fried
IA Defensive Design
Design for when things go wrong.
⁄ From Matthew Linderman, Jason Fried Defensive Design for the Web New Riders, 2004
1. Show the Problem
2. Language Matters
3. Bulletproof Forms
4. Missing in Action
5. Lend a Helping Hand
6. Get Out of the Way
7. Search and Rescue
8. Out of Stocks
1. Show Me!
Show the Problem
1. Noticeable 2. Clear
3. Consistent
4. No Back-and-forth
2. Language
Language Matters
5. Familiar
6. Brief
7. Polite
3. Forms
Bulletproof Forms
8. Highlight Required
9. Accept All Formats
10. Provide Samples
11. State Limits
12. Don’t Show It
13. Validate Entries
14. Button Up
15. Assist Dropouts
4. Missing
Missing in Action
16. Page Not Found
17. Redirects
18. ALT Tags
19. Alternative
Versions
5. Helping Hand
Lend a Helping
Hand
20. Answer Questions
Immediately
21. Offer Easy-to-use
Help
22. Offer Self-help
23. Human Fallback
Plan
24. Follow Up Quickly
25. Offer Login Help
6. Out of the Way!
Get Out of the Way
26. Don’t Disable Back
27. Make it Fast
28. Don’t Force
Registration
29. Don’t Block With
Ads
30. Eliminate Unnecessary Navigation
7. Search
Search and Rescue 31. Explain
32. Anticipate
Errors
33. Filter Results
34. Expand Criteria
35. Offer Tips
36. No Advanced Searches
8. Out of Stocks
Out of Stocks
37. Be Upfront!
38. Available
Later?
39. Offer Email
Notification
40. Show Similar Items
Credits
/question_everything/3503987396/
/thomas-merton/3891773020/
/stevec77/2414927062/
/48692800@N00/4352209207/
/foxxyz/25885419/
/eirikref/2862546623/ http
://w
ww
.flic
kr.c
om
Layers/ Elements of User Experience:
⁄ Jesse James Garret, 2000
Screenshots: ⁄ Me, Myself, and I
http
://w
ww
.flic
kr.c
om
/liewcf/894035077/
/eversion/3246784697/
/kevharb/3065083967/
/suburbanslice/3100774373/
/haraldfelgner/2562128495/
The book: ⁄ Matthew Linderman, Jason
Fried, Defensive Design for the Web, How to Improve Error Messages, Help, Forms, and Other Crisis Points , 2004, New Riders
⁄ www.designinginterfaces.com ⁄ 37signals.com Order via: ⁄ bit.ly/9Stsq5
Read More
⁄ Harald Felgner ⁄ A spectrum of projects, from international marketing to IT. ⁄ ux.felgner.ch
