I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom Turnkey...

Confidential - Copyright 2002 CTI Telecom

Intelligent Agile

Business Communications

Turnkey Services for Telephony and Data Communications


Intelligent Agile


CTI Telecom’s Mission

Deliver best-of-breed business communications infrastructure by providing end-to-end turnkey services

for telephony and data nationwide.


Intelligent Agile


About CTI Telecom• Founded in 1983• Nationwide customer base

• More than 4,000 customers

• Design, Install & Maintain– Telecommunications– IT Labs, NOCs– Data networks– Information technologies

• 350% Growth Rate Last 24 Months


Intelligent Agile


Solid Management TeamTelephony and data communications experts who have worked with or for telecom giants including AT&T, Lucent, and Bells.

• Brian Bennett – President• Joe Enrico – Business Development • Jack Havas - CEO


Intelligent Agile


CTI’s Business Objectives

• Fulfilling Our Customers Needs:– Timely, innovative solutions tailored to specific needs– A competitive advantage in their marketplace– Industry expertise in emerging technologies– A team of well-trained professionals– Single, reliable source for voice and data

• Key requirements:– Ability to offer complete end-to-end solutions– Best-of-breed hardware and software– Adherence to standards - experience and certifications– Rapid cycle times for system implementation and support


Intelligent Agile


Business Profile• CTI Telecom serves customers in a variety of

industries including:– IT Technology– Retail– Automotive– Financial– Federal, State and Local Gov.– Universities– Telecommunications

• Wireline• Wireless


Intelligent Agile


Business Profile• CTI Telecom delivers turnkey business

communications including:– Business Telephone Systems

– Structured Cable Systems

– Communication & Internet Solutions

– Computer Networks

– Data Centers, NOCs

– Hardware and Software


Intelligent Agile


Product Overview• Business Communications

– Telephones (Analog/Digital/IP)– Voice Mail– Interactive Voice Response– Video Conferencing– Unified Messaging– Call Accounting– Call Centers


Intelligent Agile


• Networks & Structured Cable Systems– Copper Cable

• Cat-3, Cat-5, Cat-5e, Coax

– Fiber Optic Cable– Cable Products– Network Equipment

• Hubs• Ethernet Routing• Multi-Service Switches

Product Overview


Intelligent Agile


Services Overview• Premise Wiring

– Cabling Solution Installations, Relocations and Upgrades

– BICSI Certifications• RCDD, Installers, Technicians

– Manufacturer Certifications• Berktek, Leviton, Panduit

• Networks– Network Design, Install & Service– Network Certification &Troubleshooting– Data Certifications

• Microsoft, Cisco


Intelligent Agile


Services Overview• Telephones

– Telephone Design, Install & Service– Relocations and Upgrades– Manufacturer Authorized Reseller

• Toshiba, NEC, Sprint

• Warranty and Maintenance• Toshiba, NEC, Sprint


Intelligent Agile


Professional Network Services• End-to-End Services

– On-site Engineering

– Design, Procurement, Installation

– Certified Installers & Technicians

• Network Installation– Virtual Private Networks– Wireless Networks– Voice Over IP (VoIP)– Voice & Data Convergence


Intelligent Agile


Network Management• Network Diagnosis

– Design & Implementation– Network Monitoring– Network Management

• Network Security– Policy Development– Implementation

– Intrusion Detection– Denial of Service Attacks

– Testing & Certification


Intelligent Agile


Structured Cable

•Licensed-Certified–RCDD On-Staff

–BICSI Certified Installers &

Technicians

•Quality of Service (QoS)–Strict Installation Standards

–Testing & Certification

–Documentation

–Lifetime Warranty

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CISCO YSTEMSS

Catalyst 6000 SERIES

A M E R IC A N P O W E R C O N V E R S IO N

Test

Smart-UPS

2 2 0 0

Racks & Enclosures


Intelligent Agile


Data Center

•Design & Build–Specifications (RFP/RFQ)–Detailed Design–Project Management–Installation Services

•Equipment–Network Components–Communication Services–Servers

CAT5e DATA CABLE

Fire RatedPlywood

110 Block

WALL LAYOUT

Workstation

CAT5 PATCH CORD

6-port Wall Plate

DeMark

Feed fromTelephone Switch

200-pr Feed fromPatch Panels

2-001

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Telephone

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VOICE FIELD

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DATA FIELD

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DATA FIELDDATA FIELD

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VOICE FIELD

48 Port PatchPanel

CableManagement

RACK LAYOUT

Data Center Design Services


Intelligent Agile


Backbones

•Building Infrastructure– Design & Install

• Riser Installations

• Copper/Fiber/Coax

– Infrastructure Maintenance

•Voice & Data Applications– In-Building Wireless

– Broadband

Intra-building

PBX / COSM Fiber12 - 48 Strand

Entra-BuildingSPLICE

Enclosure SM Fiber Intra-Building DISTRIBUTION 12x SM / 24x MM

12x StrandSM24x

StrandMM

48-Port Enclosure

RISER

SHAFT

1st Flr.

2nd Flr.

3rd Flr.

4th Flr.

5th Flr.

6th Flr.

7th Flr.

8th Flr.

9th Flr.

10th Flr.

11t

h Flr.

Fiber Optic Backbone

MC

TC

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Fiber Backbone


Intelligent Agile


Alliance Relationships• Telecommunications

– Active Voice – NEC– Toshiba– Cisco

• Computing/Networking– Compaq– DELL– Hewlett Packard– Microsoft– Oracle– Panduit– UUNET – SUN Microsystems – 3COM


Intelligent Agile


Customers• Technology

– Computer Learning Center

– EDS– Global Crossing– Logicon – SAIC– Sonitrol – Executone– MediaCenters.com– Cambrian

Communications– 3COM

• Service– Catholic University– Mills Corporation– Coldwell Banker– City of Takoma Park– Rolls Royce– Wash Area New Auto Dealers– Bed, Bath & Beyond– Baby Superstores– Lenscrafters– Pep Boys– Hard Times Cafe– Red Hot & Blue


Intelligent Agile


Summary• Complete Communications

Infrastructure Design & Build• Core Product Offerings:

– Voice & Data Integration – Best-of-Breed Manufacturers

• Commitment to Excellence– Project Management Disciplines– Availability and Delivery of High Quality

Professionals

THE CTI DIFFERENCE!

I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom Turnkey...

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