I know you heard me but did you REALLY understand? Tips to get heard.
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I Know You Heard Me but... What Did My Message Mean to You? How to Clearly Communicate Your Message With Nelda Schulte, Director, Executive Impact Prepared for Shift Management
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Transcript of I know you heard me but did you REALLY understand? Tips to get heard.
I Know You Heard Mebut...
What Did My Message Mean to You?
How to Clearly Communicate Your Message
With Nelda Schulte, Director, Executive Impact
Prepared for Shift Management
Contact and eBook
Ebook “Speaking from your heart, mind and body: 7 tips for nailing your next public speaking engagement”on Kindle at Amazon http://www.amazon.com/gp/product/B00KED7QF0/ref=kics_dp_shop_now_box or through Nelda’s website - on the first page http://executiveimpact.net/ Paperback on Amazon is $12.30 per book, ebook is $12.00SALE: $10.00 for the first 50 people who email [email protected]
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Objectives
1 Clarifying objective2 Open ended questions3 Paraphrasing4 Crafting message5 Delivering message – listener’s perspective
Who are You?
Chat Box• What city/country are you originally from ?
Click button • Best describes type of communication you are
asked to make
Open-Ended Questions
Paraphrasing Formula
• Start each sentence with:
» Either
• What I hear you saying is...» or
• So what I understand you saying is ...
Paraphrasing PracticeChat Box
Statements
• I love to learn new things at work
• I am happiest when I’m working with a team
• Now that I’ve learned how to paraphrase, I’m going to have a happier life!
Crafting your MessageIntroduction
Body
Conclusion
Introduction
Body
Conclusion
Poll
Creating environment of trust & openness
Wording message plainly & simply
Adding element of fun
All of the above
Trust and Openness
Chat Box
What are ways Bob can create environment of trust and openness?
Plain Language
What are ways Bob can simplify his message?Chat Box
Fun
How can Bob add an element of fun?
Chat Box
Summary
Chat Box: Take Away’s
Describe 1 useful tip you learned…
