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Mercedes-Benz Officially Opens Facility in Jacksonville, FL Mercedes-Benz USA September 8 held a grand-opening ceremony for a new cutting-edge facility in Jack- sonville, Florida. Strategically located less than three miles from the Jack- sonville airport, the new Southern Re- gion facility centralizes several business units into one complex for more efficient dealer support and cor- respondingly higher levels of cus- tomer satisfaction. The recently constructed building totaling a combined 415,000 sq. ft., is a leased facility built to accommodate MBUSA’s needs. It is located off In- terstate 95 at 13470 International Parkway. MBUSA took official occu- pancy in July with four business units operating from the site including: Sales Operations Southern Regional Office; Parts Distribution Center (PDC); Quality Evaluation Center (QEC); and Learning & Performance Center (LPC). Approximately 160 employees work at the new facility, which incorporates innovative envi- ronmental systems and design using the same criteria as LEED certified buildings within each of the four busi- ness areas. “This new facility is an integral NACE’s 2010 keynote speaker Kelly McDonald—a recognized expert on multicultural marketing and business trends and a former dealership sales ex- ecutive—will address increasing diver- sity in the workplace and a changing workforce and cus- tomer base during the Opening Gen- eral Session. Spon- sored by DuPont, from 8:30–10 AM on Monday, Octo- ber 11, followed immediately by the opening of the NACE and CARS show floor. McDonald will address the vast array of differences in the work- force these days and how businesses can work cohesively with their cus- tomer base, their employees and their labor force as a whole. “The consumer really has the power of choice,” McDonald told Au- tobody News. She detailed how con- sumers have so much choice and information available to them online that businesses really need to cater to a customers needs, preferences and styles to win their business. For businesses, the bar is set higher than ever and the customer is fully in charge: they have specific ex- pectations about service, convenience and communication. The multilingual needs of our country are more appar- NACE/CARS Offers Array of Speakers See NACE, Page 13 JOB DESCRIPTION— ● Run California’s largest consumer protection agency ● Oversee more than 1,500 insurers with 300,000 workers ● Control a tenth of our largest state’s economy TASKS REQUIRED— ● Manage 1300 employees with a $200 million budget ● Field 300,000 consumer assistance calls annually ● Handle more than 35,000 consumer complaints ● Issue 170,000 agents/brokers licenses ● Investigate 24,000 suspected fraudulent referrals ● Initiate about 1,000 arrests annually ● Recover more than $48 million per year for consumers FULL TIME POSITION, LONG HOURS— ● Requires election by voters of California ● Need to know plenty about collision repair Who is Assemblyman D AVE JONES and why does he want to be California’s next Insurance Commissioner? INTERVIEW by Ed Attanasio NACE keynote speaker, Kelly McDonald see www.autobodynews.com See Mercedes, Page 7 VOL. 1 ISSUE 8 OCTOBER 2010 P.O. BOX 1400, OCEANSIDE, CA 92051-1400 Change Service Requested
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Mercedes-Benz Officially Opens Facilityin Jacksonville, FLMercedes-Benz USA September 8held a grand-opening ceremony for anew cutting-edge facility in Jack-sonville, Florida. Strategically locatedless than three miles from the Jack-sonville airport, the new Southern Re-gion facility centralizes severalbusiness units into one complex formore efficient dealer support and cor-respondingly higher levels of cus-tomer satisfaction.
The recently constructed buildingtotaling a combined 415,000 sq. ft., isa leased facility built to accommodateMBUSA’s needs. It is located off In-terstate 95 at 13470 International
Parkway. MBUSA took official occu-pancy in July with four business unitsoperating from the site including:Sales Operations Southern RegionalOffice; Parts Distribution Center(PDC); Quality Evaluation Center(QEC); and Learning & PerformanceCenter (LPC). Approximately 160employees work at the new facility,which incorporates innovative envi-ronmental systems and design usingthe same criteria as LEED certifiedbuildings within each of the four busi-ness areas.
“This new facility is an integral
NACE’s 2010 keynote speaker KellyMcDonald—a recognized expert onmulticultural marketing and businesstrends and a former dealership sales ex-ecutive—will address increasing diver-sity in the workplace and a changing
workforce and cus-tomer base duringthe Opening Gen-eral Session. Spon-sored by DuPont,from 8:30–10 AMon Monday, Octo-ber 11, followedimmediately by theopening of theNACE and CARS
show floor. McDonald will address thevast array of differences in the work-
force these days and how businessescan work cohesively with their cus-tomer base, their employees and theirlabor force as a whole.
“The consumer really has thepower of choice,” McDonald told Au-tobody News. She detailed how con-sumers have so much choice andinformation available to them onlinethat businesses really need to cater toa customers needs, preferences andstyles to win their business.
For businesses, the bar is sethigher than ever and the customer isfully in charge: they have specific ex-pectations about service, convenienceand communication. The multilingualneeds of our country are more appar-
NACE/CARS Offers Array of Speakers
See NACE, Page 13
JOB DESCRIPTION—● Run California’s largest consumer protection agency● Oversee more than 1,500 insurers with 300,000 workers● Control a tenth of our largest state’s economy
TASKS REQUIRED—● Manage 1300 employees with a $200 million budget● Field 300,000 consumer assistance calls annually● Handle more than 35,000 consumer complaints● Issue 170,000 agents/brokers licenses● Investigate 24,000 suspected fraudulent referrals● Initiate about 1,000 arrests annually● Recover more than $48 million per year for consumers
FULL TIME POSITION, LONG HOURS—● Requires election by voters of California● Need to know plenty about collision repair
Who is AssemblymanDAVE JONESand why does he want to be California’s nextInsurance Commissioner?
INTERVIEW by Ed Attanasio
NACE keynotespeaker, Kelly
McDonald
see www.autobodynews.com
SeeMercedes, Page 7
VOL. 1 ISSUE 8OCTOBER 2010
P.O.BOX1400,OCEANSIDE,CA92051-1400
ChangeServiceRequested
