HyperGateway Installation and User Manual HG-3000 & HG-2000 & HG-1600 Series

HyperGateway of 40 Release: 5.1

Installation manual Date: June, 2008

Taking Voice to the Next Level

HyperGateway Installation and User Manual

HG-3000 & HG-2000 & HG-1600 Series



Table of contents

List of Figures ..............................................................................................................................3 Introduction..................................................................................................................................5 Introduction..................................................................................................................................5

1.1 About HyperGateway - PRI GSM / CDMA Gateway................................................ 5 1.2 Package Contents .................................................................................................... 6 1.3 How to Contact Hypermedia .................................................................................... 6 1.4 About This Manual ................................................................................................... 6

2 User Safety Information .....................................................................................................7 2.1 Electrical Safety........................................................................................................ 7 2.2 Environments with Explosive Materials.................................................................... 7 2.3 Non-Ionizing Radiation ............................................................................................. 7 2.4 Electronic Medical Equipment.................................................................................. 7 2.5 Measures to be Taken in Case of Loss/Theft .......................................................... 7 2.6 Transport .................................................................................................................. 7 2.7 Damage and Repairs ............................................................................................... 7

3 System Architecture ...........................................................................................................9 3.1 General Description.................................................................................................. 9 3.2 System Components .............................................................................................. 10 3.3 HyperGateway Device Architecture ....................................................................... 10

3.3.1 CB1- Control Board Module .......................................................................... 10 3.3.2 PRI11- PRI ISDN Single-Slot Module ........................................................... 11 3.3.3 MG11- Media Matrix Single-Slot Module....................................................... 11 3.3.4 CG41/CC41 - Cellular Gateway Single-Slot Module ..................................... 11

4 System Installation ...........................................................................................................12 4.1 Before You Install ................................................................................................... 12

4.1.1 Where to install the device ............................................................................ 12 4.1.2 Prepare Your Network ................................................................................... 12

4.2 HyperGateway Physical Installation....................................................................... 13 4.2.1 CB1 – Control Board ..................................................................................... 13 4.2.2 PRI Installation .............................................................................................. 14 4.2.3 Cellular Network Installation .......................................................................... 15 4.2.4 Cellular cards indicators ................................................................................ 16 4.2.5 Power panel................................................................................................... 17

5 Installing the HMC and Setting the CB1 .........................................................................18 5.1 Before Installation and Setting ............................................................................... 18 5.2 Run the installation program .................................................................................. 18 5.3 Assigning new IP address to CB1.......................................................................... 20 5.4 Running HMC for the First Time ............................................................................ 21

5.4.1 Configure Server IP Address......................................................................... 21 5.4.2 Connecting to the HyperGateway Server...................................................... 22 5.4.3 Change Default HMC Password ................................................................... 23

5.5 HyperGateway Settings.......................................................................................... 23 5.6 Cellular Cards Settings........................................................................................... 24

5.6.1 Volume Settings ............................................................................................ 24 5.6.2 Media Connection.......................................................................................... 24 5.6.3 Cellular Card PIN Codes ............................................................................... 26 5.6.4 Cellular Card MSN Values............................................................................. 26 5.6.5 Cellular Card Reset ....................................................................................... 27 5.6.6 Cellular Card Module Information.................................................................. 27 5.6.7 Cellular Card Operator and SIM Locks ......................................................... 27 5.6.8 Multi-SIM Configuration ................................................................................. 28 5.6.9 Cellular Card Call Counters Steps................................................................. 28 5.6.10 Counters ........................................................................................................ 29 5.6.11 Cellular Card CLI Blocking ............................................................................ 29 5.6.12 Cellular Card Serial Numbers........................................................................ 30 5.6.13 Cellular Card Call Limits ................................................................................ 30



5.6.14 Cellular Card Cell Selection........................................................................... 31 5.7 PRI Cards Settings................................................................................................. 32

5.7.1 Connection Settings ...................................................................................... 32 5.7.2 E1 Media Matrix............................................................................................. 33

6 Save Configuration Management....................................................................................35 7 System Monitoring............................................................................................................36

7.1 Cellular Card (CG / CC) Monitoring ....................................................................... 36 7.1.1 CG / CC Card Receptions ............................................................................. 36 7.1.2 CG / CC Card Status ..................................................................................... 37 7.1.3 CG / CC All Cells Monitor .............................................................................. 37

7.2 PRI Card Monitoring............................................................................................... 38 8 Troubleshooting................................................................................................................39

8.1 Power ..................................................................................................................... 39 8.2 PRI.......................................................................................................................... 39 8.3 Cellular cards ......................................................................................................... 40

List of Figures

Figure 1. HG-2000 and HG-3000 Gateways ............................................................................. 5 Figure 2. HG-1600 Gateway...................................................................................................... 5 Figure 3. HyperGateway Matrix................................................................................................. 9 Figure 4. HG-3000 front panel................................................................................................. 10 Figure 5. CB1 Control Board ................................................................................................... 13 Figure 6. RJ-45 connector pin out ........................................................................................... 14 Figure 7. SIM card installation ................................................................................................. 15 Figure 8. Cellular antenna ....................................................................................................... 16 Figure 9. GSM card front panel ............................................................................................... 16 Figure 10. HyperGateway Power Panels ................................................................................ 17 Figure 11. HMC installation ..................................................................................................... 18 Figure 12. HMC connection to server...................................................................................... 21 Figure 13. Hypermedia Server Address .................................................................................. 22 Figure 14. HMC password settings ......................................................................................... 23 Figure 15. HMC connection..................................................................................................... 23 Figure 16. GSM Cellular Card Volume Settings...................................................................... 24 Figure 17. Cellular Cards media matrix ................................................................................... 25 Figure 18. Cellular Card matrix configuration.......................................................................... 25 Figure 19. Cellular media matrix – edit parameters ................................................................ 26 Figure 20. Cellular Card PIN codes......................................................................................... 26 Figure 21. Cellular MSN values............................................................................................... 27 Figure 22. Cellular Card Reset ................................................................................................ 27 Figure 23. Cellular Card Module Info....................................................................................... 27 Figure 24. Cellular Operator and SIM locks ............................................................................ 28 Figure 25. Multi-SIM Configuration.......................................................................................... 28 Figure 26. Cellular Card Call Counters Steps ......................................................................... 29 Figure 27. Cellular Time Count................................................................................................ 29 Figure 28. Cellular Card CLI Blocking ..................................................................................... 29 Figure 29. Cellular Card Serial Numbers................................................................................. 30 Figure 30. Cellular Card Call Limits......................................................................................... 30 Figure 31. Cellular Card Cell Selection ................................................................................... 31 Figure 32. E1 General Settings ............................................................................................... 32 Figure 33. Matrix connections ................................................................................................. 33 Figure 34. E1 Media Matrix ..................................................................................................... 33 Figure 35. PRI Allocation......................................................................................................... 34 Figure 36. PRI cancel allocation.............................................................................................. 34 Figure 37. Save / Load Configuration...................................................................................... 35 Figure 38. Cellular Card Reception ......................................................................................... 36 Figure 39. Cellular Cards Status ............................................................................................. 37 Figure 40. All Cellular Cards Reception .................................................................................. 37



Figure 41. E1 Card Status ....................................................................................................... 38



Introduction

1.1 About HyperGateway - PRI GSM / CDMA Gateway

Figure 1. HG-2000 and HG-3000 Gateways

Figure 2. HG-1600 Gateway

The HyperGateway is a scalable, modular system that enables flexible and cost-

effective telephony over any combination of Fixed, wireless and IP/Ethernet

networks.

HyperGateway is optimized for medium-to-large enterprises and provides integrated

voice communications for both on-site and remote users.

The HyperGateway unit enables flexible, pre-defined allocation of PRI B-channels

for inbound and outbound PSTN, cellular (GSM and CDMA) and Voice over IP (VoIP)

calls.

Given the system’s flexibility, modularity and scalability, the HyperGateway can be

pre-configured to meet precise customer needs. Companies can easily expand the

cost-effective system to meet their evolving telephony needs over time.

HyperGateway is integrated in a 19" X 6U or in 19" X 3U rack-mountable box with

optional redundant power supply units. The system is available with 4 Cellular

channels- per-slot modules which can be used in up to 8 slots. 4 SIM drawers are

included on the front panel of the GSM slot module, with optional 12 more SIM's (4

SIM's per ch.), As well as an integrated power splitter for the antenna.



The Hypermedia Management & Console (HMC) is an HTML application for remote

system configuration and monitoring over TCP/IP using any standard Web browser.

The HyperGateway Server (HGS) is a Java-based application that runs on a PC. It

communicates with the HyperGateway via the supplied Control Cord and acts as a

gateway to the enterprise LAN.

1.2 Package Contents

The Package in which the HyperGateway is supplied contains the following

accessories:

Item Quantity

HyperGateway System 1

Power Cord* 1 to 2

In-Door Antenna* 1 to 8

Control Cord 1

Warranty Certificate 1

Installation Manual 1

CD

* Number of items according to the system configuration

Please ensure you have all items before starting the system installation.

1.3 How to Contact Hypermedia

Additional assistance and technical support is available via your local Hypermedia

distributor.

Additional information is also available at http://www.hyperms.com.

Hypermedia support can be reached via Email: [email protected]

1.4 About This Manual

This manual contains information about the installation of the HyperGateway.

It covers the following subjects:

• Introduction

• Before installation

• How to install the HyperGateway

• How to configure the HyperGateway

• Technical parameters



2 User Safety Information

2.1 Electrical Safety

HyperGateway works with a nominal mains supply voltage of 110-230VAC.The

device also needs to be connected to the PRI (S2m, E1) port of your TA or

PSTN.

The power supply cord must be connected to a plug socket with a valid earth

connection.

Under no circumstances should the user open the HyperGateway housing. Doing so

may be dangerous and invalidates product warranty.

2.2 Environments with Explosive Materials

HyperGateway is not approved for use in potentially hazardous atmospheres. The

user is advised not to use HyperGateway in close proximity to such areas. This

includes areas such as, but not exclusively, fuel stations, fuel depots, chemical works

or during blasting. Should this nevertheless be necessary, the user must take

precautionary measures so as to ensure that no risk can occur.

2.3 Non-Ionizing Radiation

As in all radio transmission devices, the user should note that for satisfactory use of

the devices and safety of the user, the device should only be used in its normal

operating position.

2.4 Electronic Medical Equipment

The operation of radio transmitters, which includes cellular engines, can impair the

function of medical devices that have not been properly shielded. Please ask the

advice of your doctor or the manufacturer of the medical device.

2.5 Measures to be Taken in Case of Loss/Theft

Inform your network provider immediately if the cellular engines or the SIM cards

used are lost so as to reduce the risk of misuse.

2.6 Transport

The packaging is designed to protect against mechanical damage and should be

stored for any later transport of the unit. To avoid moisture condensation, time must

be allowed for the unit to slowly adapt to the ambient temperature (if it has been

stored in an environment with differing temperature) before switching on.

2.7 Damage and Repairs

For safety reasons, the device should not be used in case of noticeable damage or if

it has been exposed to moisture.



Repairs to the device should only be carried out by the manufacturer or their

authorized agents.

Should this not be possible at any time, the repair must be carried out by an

adequately qualified person, whereby only original parts should be used.



3 System Architecture

3.1 General Description

The HyperGateway system connects the telephone system to the GSM and CDMA

networks and to an IP network.

You can imagine the system as a matrix that connects between the different

communications technologies – Standard telephony, Cellular telephony and Voice

over IP (VoIP) telephony – on which any combination of connection is available.

Figure 3. HyperGateway Matrix

Any combination of connections is possible, and is configured by the HMC

application:

• On the standard telephony side it is connected to the PRI (S2m, E1)

local port of the telephone system and or to a PBX/SWITCH.

• On the Cellular telephony side the system can host up to 32 Cellular

modules, connected in groups of 4 modules per slot.

• On the VoIP side the system connects to an IP network using a

100baseT Fast Ethernet connection utilizing a media gateway.



3.2 System Components

The HyperGateway system consists of 2 components:

• The HyperGateway unit is a 19” x 6U or 19" x 6U rack-mountable unit

that connects to the local PBX or network via a PRI card or VoIP card.

It also connects to the cellular network via up to 8 cellular cards, each

card with 4 channels of cellular channels.

The HyperGateway enables any combination of connectivity between

the various interfaces of the system. A typical configuration is the

assignment of channels between PRI and cellular, thus enabling direct

access between cellular users and a company’s PBX or IP phones.

• The Hypermedia Management & Console (HMC) is a dynamic HTML

application for remote system configuration and monitoring over

TCP/IP using a standard WEB browser. This application is used by

the system administrator, to configure and monitor the

HyperGateway.

3.3 HyperGateway Device Architecture

The HyperGateway unit is a 19” x 6U or

19" X 3U rack mounted box that contains

a backplane and several slots for 3

different types of modules.

It contains a single power supply module.

Also available is a dual power supply

module for redundancy purposes.

A typical configuration includes one PRI

card and at least 2 cellular slots

modules.

Figure 4. HG-3000 front panel

3.3.1 CB1- Control Board Module

The CB1 module is designed for remote TCP/IP access, advanced application

and enhanced new features.



3.3.2 PRI11- PRI ISDN Single-Slot Module

The PRI11 module is designed for signaling over a single Primary Rate Interface

(PRI) channel on public or private Integrated Services Digital Networks (ISDN) at E1,

T1 and J1 reference points.

3.3.3 MG11- Media Matrix Single-Slot Module

The MG11- Media Matrix enables flexible pre-defined allocation of PRI B-channels

for inbound and outbound calls by configuring the connections from the E1 cards to

all other cards and channels in the system, including the Cellular cards and the VoIP

cards.

3.3.4 CG41/CC41 - Cellular Gateway Single-Slot Module

CG41 for GSM and CC41 for CDMA is a cellular single-slot module designed to

enable inbound and outbound cellular voice calls for GSM and CDMA networks.



4 System Installation

4.1 Before You Install

4.1.1 Where to install the device

HyperGateway is designed for installation in 19" cabinets with a height of available

6U.

Please Note: The HyperGateway must be installed by adequately trained

personnel.

A secure place should be found within the premises to permanently mount the

HyperGateway. Installation of the device near the following objects should be

avoided:

� Computer Rooms.

� Computer Monitors.

� Electrical Cabinet.

� Metal Objects.

� Windows with fold aluminum sheet.

Before permanently mounting the system, a Cellular signal check should be made.

This can be done by simply checking the Signal Strength and the Bit Error Rate ratio

on another mobile phone's display from the same operator and system.

The device should be installed so that it is protected against direct sunlight and heat.

This increases both the reliability of the operation of the device as well as its service

life, as the components used are less thermally stressed.

The cables to the device should be installed so that they do not cause any physical

risk. Power cables should be installed separate from the signal cables.

4.1.2 Prepare Your Network

Before installing the HyperGateway device you need to verify that you have all the

required components of the system that are not supplied with your HyperGateway

device:

• A spare PRI card in your PBX.

• SIM cards from your GSM operator. One SIM card is required for each

GSM channel.

• In case of CDMA network a MIN or NAM from your local operator.



4.2 HyperGateway Physical Installation

4.2.1 CB1 – Control Board

The CB1 Slot-Module provides TCP/IP remote access for systems control and

management. It designed to support future application and features.

Figure 5. CB1 Control Board

Interface

SD/MMC Flash Memory Socket

RESET For Factory default

USB -Host Future support

USB-Client Future support

MEDIA ETH Applies only when VoIP

supported

MAIN ETH Remote Access Interface



4.2.2 PRI Installation

Warning: The ISDN connection is regarded as a source of voltage that should

be inaccessible to user contact. Do not attempt to tamper with or open

any public telephone operator (PTO)-provided equipment or

connection hardware. Any hardwired connection (other than by a non

removable, connect-one-time-only plug) must be made only by

suitably trained engineers.

To physically connect the PRI module to a PRI connection at your PBX or network

operator make sure you have the appropriate RJ-45 connector, using the following

PINS layout:

Figure 6. RJ-45 connector pin

out

PIN Color Assignment

1 White/Orange NC

2 Orange NC

3 White/Green Tx to NT / Rx from TE

4 Blue Rx from NT / Tx to TE

5 White/Blue Rx from NT / Tx to TE

6 Green Tx to NT / Rx from TE

7 White/Brown -48VDC (optional)

8 Brown -48VDC Return (optional)

The PRI11 Slot-Module provides the interfaces to the ISDN PRI and 4 status

indicators LEDs.

States

LED Off On Blinks

1.READY

(Yellow)

Powered Off Connected

(On 95%)

Maintenance Mode

2.ERROR

(Red)

Error

(see

Troubleshooting)

3.SYNC.

(Green)

Established Not Established

4.ACTIVE

(Yellow)

No Calls Active Calls



The HyperGateway PRI connection operates in a point-to-point configuration and

can be set to NT or TE mode and the Clock Synchronization can be set to Master or

Slave.

The default configuration is: NT-Slave, which means that the HyperGateway system

assumes that it is connected to a PBX as a Network Terminal and the PBX also

provides synchronization for the mutual PRI clock.

Note that in most cases the PBX is also configured as a Synchronization Slave, and

the only “Master” on the network is actually the telephone company, who provides a

PRI connection to the PBX.

To modify this configuration please see chapter 5.7.1 below - Connection Settings.

4.2.3 Cellular Network Installation

4.2.3.1 Installing the GSM SIM Cards

In order to be able to use your Cellular cards you need to have valid SIM cards from

a cellular operator. One SIM card should be used per each cellular channel.

Figure 7. SIM card installation



4.2.3.2 Installing the antennas

Each cellular card requires one antenna.

Position the provided antenna in a place where reception of the

cellular network is at the best conditions. You can view the

receive level and receive Bit Error Rate (BER) at the HMC

application (GSM only). See chapter 7.1.1 – “CG / CC Card

Receptions” for more details.

Fasten the antenna to the cellular card, using the provided

SMA connector. Do not use too much force when you fasten

the connector.

In order to avoid breaking of the connectors or damages to the

cellular cards, make sure to tether all cables to a secured

place.

Figure 8. Cellular antenna

4.2.4 Cellular cards indicators

Check first that the Yellow LED is on.

If the Red LED is turned on then please see chapter 0

Troubleshooting - for details.

You can observe 5 different states of each cellular

channel (Green LEDs):

• Flashing - No SIM card

The channel does not contain an installed

SIM card.

• LED is off - No reception

The channel is not connected to a cellular

network.

• Short blink - Stand by

The channel is connected but there is no

call in progress.

• Long blink – Dialing out / Receiving a call

User is either dialing out or receiving a call

in this channel.

• Constantly on - In use

A call is in progress.

Figure 9. GSM card front panel



4.2.5 Power panel

Figure 10. HyperGateway Power Panels

The system’s Power Panel is located at the top right corner of the system. Typical

configuration comes with a single power supply or optional for double power

supplies, which are redundant to another.

To switch the unit on press on the On / Off button at the top right corner of the Power

Panel.

In case one of the redundant power supply fails (on the right side), then an alarm will

sound. To stop the alarm press on the “Alarm Reset” red button at the top left corner

of the panel.



5 Installing the HMC and Setting the CB1

5.1 Before Installation and Setting

Note: The default factory IP of the HyperGateway is 192.168.9.2,

By holding the Reset until the Red “ERR” led lights you may restore original factory

default settings.

Before starting, you must connect the CB1 -“MAIN ETH” connector with a PC using

crossover Ethernet cable, the PC IP address should be manually set to same

address range of the HyperGateway (e.g. 192.168.9.1). Also it is recommended to

know the new IP address, Subnet Mask and the Gateway which you would like to

assign.

5.2 Run the installation program

Run the HMC installation program by double-clicking on the file hmc-cellgw-x.xx.exe.

Figure 11. HMC installation

The Setup program will start. Click “Next”.

If you agree with the terms and conditions then select “I accept the agreement” and

click “Next”.

Select the destination of the installation files. The default location is “C:\Program

Files\Hypermedia”. Click “Next”.

Follow the instructions on the screen to select if you want to create a shortcut to the

program on your Start menu and desktop and click “Next”.

Once you are ready to install click the “Install” button.



The installation process will start. Once the installation process is done click “Finish”.

The installation program will create a new folder on your desktop

and a “Hypermedia” group in your Start menu.

The Hypermedia folder will contain the following 4 icons

Icon Name Description

Hypermedia

Management Console

This is the remote management application for the

HyperGateway. Its operation is described in depth

in this manual

PRI Cause Conversion

Used to convert PRI cause codes sent to the PBX.

Should only be used by adequately trained

personnel

Server List

Remote application to mange multiplies

HyperGateways.

HGS Setup

Parameters

Used to set the system HyperGateway Server

properties.



5.3 Assigning new IP address to CB1

Run the HGS application, select “Start > Hypermedia > HyperGateway Server” or

double click the HyperGateway Server icon.

The default IP address is 192.168.9.2 and password is “admin”. If you or your

system administrator has modified the default password then use the appropriate

password instead.

Once logged in you can modify the IP address of the HyperGateway as well as the

Date & Time. Other properties are for VoIP based Gateways.



To set the new server IP address click "Change". Enter the IP address, Subnet mask

and the Gateway IP and click "Update" and “Reboot”.

Note: Once you assigned the new IP address, you should modify back your PC's IP address.

5.4 Running HMC for the First Time

To run the HMC application, select “Start > Hypermedia > Hypermedia

Management Console” or double click the Hypermedia Management Console icon.

HMC will start and show the following screen:

Figure 12. HMC connection to server

5.4.1 Configure Server IP Address

To enter the server IP address click "Configure" and "Server Settings". Select IP

address.



Figure 13. Hypermedia Server Address

Enter the appropriate IP address and click "Save Settings".

Note: If your machine is located behind a firewall, then you need to enable traffic on

TCP port 8878.

Contact your network administrator for details.

5.4.2 Connecting to the HyperGateway Server

To connect to the server click F5 or on the “Refresh” button at your browser’s menu.

After clicking "Connect" you will be prompted for a password.

The default password is “admin”. If you or your system administrator has modified

the default password then use the appropriate password instead.

Once logged in you can view and modify settings on your system.

Note: Every time you run the HMC application, the application will attempt to

connect the HyperGateway server, and you will be prompted for a password.



5.4.3 Change Default HMC Password

It is strongly recommended to change the default password. This will enhance the

security of your system.

To change the password, click Configure and Server Settings. Select “HMC

Password” for the HMC application access,

Figure 14. HMC password settings

Enter your old password and the new password (in two fields) and click “Save

Settings”.

Keep a record of your password in a safe place!

5.5 HyperGateway Settings

To configure and monitor the HyperGateway you need to run the HMC application.

To run the HMC application, select “Start > Hypermedia > Hypermedia

Management Console” or double click the Hypermedia Management Console icon.

HMC will start and show the following screen:

Figure 15. HMC connection

Type your password and click “Submit”.

Depending on the model you have purchased, there are three different types of

settings that are available on the HyperGateway via the HMC application:

• Cellular cards



• PRI cards

• Server

You can select the item to configure or monitor by exploding the menu on the left,

clicking on the next to the item you wish to explode and selecting the item to be

managed.

5.6 Cellular Cards Settings

5.6.1 Volume Settings

Just like on any cellular phone, you can adjust the volume of the audio levels. This

can be done for each of the cellular modules on your HyperGateway.

Select the slot you wish to set, hold your mouse’s left button over the desired module

to adjust the volume.

Figure 16. GSM Cellular Card Volume Settings

5.6.2 Media Connection

The Media connection settings enables you to assign each E1 to a specific channel

on your cellular slots. This means that every time there is an incoming call from a

specific cellular channel, it will be routed to the configured channel on the E1 or vice

versa. Routing can be assigned between any cellular channel and any other channel

in the system, including other cellular channels.



Figure 17. Cellular Cards media matrix

To set the channels, select the cellular card and click the channel to be set.

The channel selected will be highlighted in orange and various options will be

available on the top of the frame.

Figure 18. Cellular Card matrix configuration

You can now choose to Edit or to Unlink the channel.

5.6.2.1 Edit Channel

Select the channel you wish to edit and click “Edit” to edit a channel routing.

Editing a channel enables you to configure which card and channel is routed to the

currently configured cellular channel.



Figure 19. Cellular media matrix – edit parameters

Select the card that corresponds to the desired routing. There are currently 2 types of

cards available:

• CG / CC – Cellular Gateway – these are the cellular cards. You can

have as many as 8 CG cards in your gateway.

• E1 – this is the E1/PRI card, usually interfaced with your PBX

telephone system or telephone company.

For example, selecting E1.0(13) and Channel 1 means that every call coming from

channel 1 of the E1 card will be routed to the currently managed channel in the

currently managed slot.

To apply your settings select “Save” and then

5.6.3 Cellular Card PIN Codes

The “Cellular card PIN codes” settings, enables you to configure the PIN code that

the gateway would use, if a SIM card with active PIN is inserted (this item has no

meaning if a SIM card without an active PIN is used).Consult your cellular provider

for more information regarding your PIN code.

Figure 20. Cellular Card PIN codes

The configuration enables you to enter a PIN code for each of the cellular modules

on every cellular slot.

To apply your new settings click

5.6.4 Cellular Card MSN Values

Multiple subscriber number (MSN) values enable you to configure an extension on

your PBX to which incoming calls will be directed. You can assign a different

extension for each channel, or assign all channels to be routed to the same

extension.



Figure 21. Cellular MSN values

In the example above all incoming calls on cellular slot 1 will be directed to extension

202, which is the welcome extension of the PBX.


5.6.5 Cellular Card Reset

Cellular Card Reset enables you to reset either the Cellular card or specific Cellular

Channel.

Figure 22. Cellular Card Reset

5.6.6 Cellular Card Module Information

Cellular Card Module Info enables to view the Cellular Modules

Figure 23. Cellular Card Module Info

5.6.7 Cellular Card Operator and SIM Locks

Operator and SIM locks are a locks programmed into a cellular slot module (all 4

channels), which only allows specific GSM operators and/or specific operator SIM to

be used in the module.



Figure 24. Cellular Operator and SIM locks

Consult your cellular operator regarding the codes to be used.


Note – this feature does not apply to cellular modules that do not support SIM Locks.

5.6.8 Multi-SIM Configuration

Cellular Card Multi-SIM Configuration enables manual rotation between the specific GSM module's SIM cards. The rotation can be also applied per entire GSM slot module or for entire systems.

Figure 25. Multi-SIM Configuration


Note – this feature applies only for GSM modules.

5.6.9 Cellular Card Call Counters Steps

Cellular Card Call Counters Steps enables you to set the exact period of time per

counting step. It is Importent to set while using the SIM Auto Switch with Pre-Paid

SIMs.



Figure 26. Cellular Card Call Counters Steps

5.6.10 Counters

The cellular time counters count the actual usage time of each module or SIM card.

Figure 27. Cellular Time Count

To get updated counting information press

To reset the counter press

Note – this feature applies only for GSM modules.

5.6.11 Cellular Card CLI Blocking

Cellular Card Caller ID blocking enables you to block or unblock caller ID for outgoing

calls on the cellular channels.

Figure 28. Cellular Card CLI Blocking

You can force CLI blocking, so that even if the calling party enables caller ID, it will

be blocked by the gateway. To force CLI blocking, select the slot and then select

“Block enforced” at the desired Module. If CLI blocking is not enforced then the caller

ID feature is dependent on the calling party.




5.6.12 Cellular Card Serial Numbers

Cellular Card Serial numbers enables to view the GSM Modules IMEI (International

Mobile Equipment Identity) and the SIMs IMSI (International Mobile Subscriber

Identity)

Figure 29. Cellular Card Serial Numbers

5.6.13 Cellular Card Call Limits

Cellular Card Call Limits enables to limit an outgoing cellular call to be answered and

to set the maximum length of an outgoing call.

Figure 30. Cellular Card Call Limits



5.6.14 Cellular Card Cell Selection

This section applies for those using Wavecom GSM modules

Cellular Card Cell Selection enables to camp manually on one of the viewed cellular

site by the GSM module.

Figure 31. Cellular Card Cell Selection



5.7 PRI Cards Settings

5.7.1 Connection Settings

Use this menu to configure the PRI parameters.

The PRI card typically connects between the HyperGateway and a PBX. It can also

be assigned to connect directly to the operator’s network.

Figure 32. E1 General Settings

If the PLL Clock Sync at the PRI connection at the PBX is configured as “Master”

then the configuration on the HyperGateway should be set to “Slave” and vice-versa.

The Remote Device configuration enables you to choose between a connection to a

PBX and a connection to an operator’s network. If your HyperGateway is connected

to a PBX then select “PBX”.

Line Coding and Framing Type settings should be compatible with the remote

device.

Long Haul setting should be compatible with the remote device.

Dial Mode setting should be compatible with the remote device.

Country Code and ISDN Version settings should be compatible with the remote

device


Note – To make those above mentioned setting effective the HyperGateway should

run initialization procedure for approx. of 15 sec.

To start click at the side menu: Save Configuration > Save all Setting.



5.7.2 E1 Media Matrix

E1 media matrix enables you to configure the connections from the E1 card to all

other cards and channels in the system, including the Cellular cards (CG) and the

VoIP cards (MG).

The matrix can be configured in any combination as shown in the following figure.

Figure 33. Matrix connections

Figure 34. E1 Media Matrix

Select "E1 media matrix" by clicking "PRI Cards" and then on "Media connection".

Then select the E1 card at the slot you wish to configure. To configure a specific

channel, click the channel number and then on “Edit”.



Figure 35. PRI Allocation

To allocate a channel click the Target link next to the desired channel and then select

the card you want to allocate this channel to.

If all channels of that card are already allocated to other channels then a message –

“Fully allocated” will be on the right, next to the selected card.

Select the channel on the card to be allocated and click “Save”.

If you want to cancel allocation of a channel then select the channel and click

“Unlink”, as shown in the following figure.

Figure 36. PRI cancel allocation




6 Save Configuration Management

The Save Configuration Management enables downloading and uploading of the system setting using a configuration file.

Figure 37. Save / Load Configuration

Note – The default saving directory path is: Driver:\hyperms\server\tcpserver\backup



7 System Monitoring

The HyperGateway system enables you to monitor the PRI and Cellular parameters

of the system.

7.1 Cellular Card (CG / CC) Monitoring

7.1.1 CG / CC Card Receptions

To view the receive level and receive Bit Error Rate (BER) you should click Monitor

> Cellular Cards > Reception.

Then select which cellular card you want to monitor, by clicking on the Slot number.

The following screen will appear:

Figure 38. Cellular Card Reception

Operator shows the network you are connected to and the Cell ID.

RX Level shows the received power level in dBm. This number can be between –23

dBm and –110 dBm.

When the signal is above –55 dBm, it means that there is too much signal and you

are probably too close to a base station. A signal below –100 dBm, or when the

message on the right side of the screen is “Not known or not detectable”, means that

there is no reception of signal and you should find a better location for your antenna

or check your connections to the antenna.

Bit Error Rate (BER) is a calculated figure for the quality of the signal received from

the base. This is an indication of the number of errors detected in the signal received

by the cellular channel, graded into quality ratings according to the percentage of

errors in the data. Typical values for BER are between “Not Available”, which

represents less than 0.2% and 6.4%.



BER of more than 6.4 will result in undesirable disconnections of calls as well as

“noisy” calls. In such case you should find a better location for your antenna or check

your connections to the antenna.

7.1.2 CG / CC Card Status

To view the cellular card status you should click Monitor > Cellular Cards > Status.

Then select which cellular card you want to monitor, by clicking on the Slot number.


Figure 39. Cellular Cards Status

When a specific channel is busy, an “On going” message will be shown. When there

is no call activity on a channel, “Idle” message will be shown.

If the system cannot find the selected card then the following message will appear

next to the module: “Module doesn’t exist or is faulty”.

7.1.3 CG / CC All Cells Monitor

To view all Cellular reception information you should click Monitor > Cellular Cards

All cells.


Figure 40. All Cellular Cards Reception



7.2 PRI Card Monitoring

To monitor the PRI cards click Monitor > PRI Cards > PRI Status and select the

PRI card you whish to monitor.

The following screen will be shown:

Figure 41. E1 Card Status

When a specific channel is busy, an “On going” message will be shown. When there

is no call activity on a channel, “Idle” message will be shown.

The total line connected is shown on the bottom right corner.



8 Troubleshooting

8.1 Power

Display Problem Solution See

page

System does not

start up

No power to the unit Connect power cables 17

Alarm sounds

every time the

system boots up

• One power unit

is not functioning

• Only one power

unit is present

• Replace faulty

power unit.

• Add a power

unit

17

8.2 PRI


page

• Error LED

(Red) is

lighting.

• Sync. LED

(Green)

does not light

Red LED on means an

error.

No synchronization of

PRI card

Check connections to

the PRI card at the

PBX or line.

• Verify that the

PRI cable is

connected.

• Verify that all

pins in the

PRI

connector are

connected in

accordance

to the PRI

specifications

.

13

Noise on the line while

call in progress

Synchronization of PRI

card is not set

correctly.

Verify PRI settings for

synchronization.

Typically the PRI Sync.

settings at the

HyperGateway should

be “Slave”.

35



8.3 Cellular cards


page

No sync. with

network (Green

LED is off)

Antenna is not located

properly

Position the antenna in a

place with better

reception.

16

No sync. with

network (Green

LED blinks)

No SIM card

Put a working SIM card

in the appropriate

channel

15

HyperGateway Installation and User Manual HG-3000 & HG-2000 & HG-1600 Series

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Transcript of HyperGateway Installation and User Manual HG-3000 & HG-2000 & HG-1600 Series