The Simplest Way to Manage Identities Across Multiple Services for Students, Staff and Faculty.

Hybrid Identity Made Simple

The Student Management ChallengeHow do we manage identities across multiple systems – efficiently?

We need a better way to create and manage student accounts across all our cloud services and internal systems.

Right now, we’re using several different admin apps to manage identities across our directory, CRM, HR, and email systems.

Each of these apps are fairly complex and require training and admin rights or special permissions.

How ServiceControl Can HelpAccount management across multiple services – made easy.

Quickly connect your multiple services and delegate the appropriate tasks to the right people. Be ready for the next term.

Provision users across multiple services with our easy-to-use and highly configurable form tools.

Create workflows across multiple services and focus on service process automation and continuous improvement.

Improve system security by leveraging the power of our audit and reporting features.

Streamline Admission Process

Delegate administrative functions and tasks to the admissions staff.

Faster student account provisioning.

Enable students self-service account access.

Full audit trail of all changes that are made.

Modify and customize your admission process.

Major Benefits

Lower costs: Reduce the amount of training required to perform simple tasks across multiple systems.

More secure: Delegate role-based management tasks more securely.

Process automation: Manage your services more efficiently by creating repeatable workflows.

Single point of management: Create, manage, and audit user accounts across multiple services from a single, easy-to-use console.

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How ServiceControl works

What Are You Looking For?

Simplicity

Security

Scalability

Speed of Deployment

Savings and Immediate Return on Investment

ServiceControl: Case StudyWilfrid Laurier University enhanced delegated account administration for Novell GroupWise and NetMail with ServiceControl

Challenge Solution Results

Wilfrid Laurier University had to manage 12,000 students, 1,100 faculty and staff members and 1600 workstations spread around multiple buildings and labs across campus.

The university needed a simpler way to manage users across multiple services.

ServiceControl was implemented to simplify their help desk user management solution for GroupWise and eDirectory.

Our platform helped to reduce training costs and the complexity of securely provisioning and managing user identities.

Our customized enhancement added a number of NetMail features.

ServiceControl immediately simplified the process which meant immediate ROI.

It took only 2 hours to install and staff were trained quickly.

Our customized enhancement added a number of features. We now use ServiceControll instead if NW Admin or ConsoleOne, and no longer need to login as “admin.

ServiceControl: Case StudyFrankfort Schools use ServiceControl to manage Active Directory and eDirectory student accounts.

Challenge Solution Results

All students needed a unique username and password.

The teachers needed a secure and stable solution that would alleviate stress, be quick to implement and easy to learn.

Help desk staff needed to quickly administer user accounts without having to use Java-based tools like iManager and ConsoleOne.

ServiceControl was implemented to simplify their help desk user management solution for ConsoleOne and eDirectory.

Build groups and alleviate the complicated process of assigning iManager roles.

The workload of password changes was reduced by 99%.

We’ve totally relieved help desk call volume and our teachers now feel empowered to correct password problems and get right back to teaching.

ServiceControl: Case StudyFordham University School of Law uses ServiceControl’s Self-Service Account Activation and Password Self-Service module to provide a seamless and enhanced student and staff user experience.

Challenge Solution Results

Simplify student account activation and deliver password self-service to their new and existing students.

To enable students to login and activate their accounts without calling the help desk.

To allow students to automatically activate their email and directory accounts with their student ID and a few questions.

ServiceControl implemented their Account Activation and User Self-Service portal.

Accounts are provisioned in Banner and synchronized across to Active Directory, eDirectory and GroupWise via Novell Identity Manager.

ServiceControls works in tandem with Novell Identity Manager to deliver a complete user lifecycle management solution.

Within the first year over 600 first-year students activated their accounts and reset their passwords without a single call to the help desk.

The help desk staff use ServiceControl as their primary application to carry out delegated account management tasks.

Customized to be fully integrated with Fordham Law School’s website look and feel.

ServiceControl: Case StudyPendergast Elementary School District chose EMU and ServiceControl to provide bulk user management and delegated account administration services to its large network. Challenge Solution Results

Increasing demands for more network/internet services, more computers, more access, more applications and higher expectations — with a decreasing budget and fewer IT support staff.

Needed to find a bulk-user management tool to help them deal with managing 3,500+ new student accounts in 11 different schools.

ServiceControl allows school districts, teachers and other non-technical staff to carry out the “top-ten” user account management functions.

Provided web-based, ZERO-Rights, delegated user administration functions.

The ServiceControl platform was delivered within 24 hours. Our staff were trained and using it by the end of the day it arrived.

In a few short hours, we had created 3,500 user accounts and configured all of their NDS and GroupWise information.

Senior IT staff have been freed up to focus on high-level technical tasks.

Administrators are happy that they can dedicate their precious time to larger, more critical projects.

Teachers are grateful that they can personally carry out password resets without needing to waste any classroom or lab time and without needing to bother IT administrators.

In Conclusion:

Request a Product Tourby clicking on the logo above.Saher Ghattas, Director of Sales408.675.5015 Ext 233 sghattas@servicecontrol.comwww.servicecontrol.com