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    I S S U E 2 : S P R I N G 2 0 1 5


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    Connected futureHow the internet of things is driving the next industrial revolution

    The Microsoft Dynamics team shares its intelligent manufacturing operations vision

    SK Telecom explains how its providing indoor location-based services to customers

    Microsofts Anthony Salcito defines the future of the education landscape

    Former EC Digital Agenda commissioner Neelie Kroes on her latest venture

    GameStop is harnessing cloud and mobile to revolutionise its in-store experience

    P L U S :

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    E Y E B R O W

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    E Y E B R O W

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    Putting IoT on the political agenda

    R E B E C C A L A M B E R T : E D I TO R , O N W I N D O W S

    The internet of things has arrived. For some, the technologies that have come to define IoT machine-to-machine, remote monitoring, sensors, beacons and so on have been embedded in their business processes for years. But, in most in-stances, IoT is something that is still considered to be relatively new, and its only now that businesses and public sector organisations are beginning to harness its potential.

    The good news is that governments worldwide are starting to explore how they can help businesses get their IoT projects underway something former vice-president of the European Commission and commissioner for the Digital Agenda Neelie Kroes highlights in an exclusive interview this issue as being pivotal for realising the true potential of new technologies and trends.

    In the US, the Federal Trade Commission recently released a report laying out some best practices for businesses to fully realise the benefits of the internet of things while protecting consumers privacy and security.

    South Koreas government has put aside 50 billion won (US$48.87 million) to be used over the next few years to seek out new revenue from the IoT industry of which 37 billion won is going directly towards developing core IoT technologies.

    In his March 2015 Budget address, the UK Chancellor of the Exchequer George Os-borne pledged to invest 40 million into internet of things research, describing it as the next stage of the information revolution, connecting up everything from urban transport to medical devices to household appliances.

    And according to Chinas R&D Center for Internet of Things, the Chinese govern-ment plans to invest more than US$600 billion by 2020 in IoT and machine-to- machine technology.

    So, it seems, the best of IoT is yet to come. It will be interesting to see just how differ-ent our world will look in the next few years as more companies are given the tools they need to embrace this new level of connectivity and tap into a continuous stream of real-time actionable data that will make our lives, homes, workplaces and cities even smarter and more efficient.

    I hope you enjoy the read.

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    E Y E B R O W

  • N E E L I E K R O E S

    She may have recently retired from her position as vice president of the European Commission for the Digital Agenda for Europe, but Neelie Kroes passion for technology and entrepreneurship is stronger than ever. We find out more


    I S S U E 2 : S P R I N G 2 0 1 5

    C O N T E N T S

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  • C O N T E N T S




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    223 0 Cows, babies and cars

    Damianos Soumelidis explains why the advantages of IoT far outweigh the disadvantages

    3 1 Fujitsu We discover how the IT organisation is achieving a one company vision with Avanades social application

    1 2 8 T H E L A S T W O R D Aberdeen Groups Peter Ostrow on the future of social interactions in business

    2 2 C O V E R S TO R Y Peter Cluskey explores how businesses are harnessing the internet of things to better serve their customers, accelerate product innovation and achieve massive cost savings

    2 8 Is your data centre ready for IoT? Polina Vasilyeva highlights the importance of a reliable IT infrastructure for supporting IoT

    3 W E L C O M E

    1 2 M A R K E T WATC H

    A roundup of key updates from Microsoft and its partners, including more on whats to come at this years Hannover Messe, top features in Windows 10 and much more


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    C O M M U N I C AT I O N S & M E D I A

    3 4 Redefining business models Microsofts Rikke Helms on the new face of the telco industry

    3 6 Going global SK Telecom brings indoor location-based services to customers worldwide

    3 8 Sporting highlights Why broadcasters rely on Azure Media Services to stream live events

    4 0 Distributech/InvestorCom Increasing IT availability with Dell

    F I N A N C I A L S E R V I C E S

    4 4 Innovation in insurance with IoT Tony Jacob on using smart meters and devices

    4 6 Growing in a global market Lindsay James charts the evolution of retail banking association Efma

    4 9 Lone Star National Bank Dell SecureWorks team helps prevent data breaches

    M A N U FA C T U R I N G & R E S O U R C E S

    5 4 Connected and intelligent The Microsoft Dynamics team and partners highlight the value of harnessing technology to better engage customers

    5 8 Putting IoT into practice in manufacturing Sanjay Ravi explains how manufacturers are unlocking business value

    6 0 IoT starts with collaboration Johannes Petrowisch on bringing IT and automation together

    6 2 The edge of intelligence Simon Pontin explains why smart grid technology is key to progression

    6 4 Sailing to success Rebecca Gibson finds out what will help the Ben Ainslie Racing team win

    66 The future of manufacturing Mirko Baecker introduces the trends driving change in manufacturing

    6 7 Industry 4.0: learning how to prepare Mike James on how businesses can adapt

    M I C R O S O F T E D I TO R I A L A D V I S O R Y B O A R D C O N T E N T S

    OnWindows is produced with the support and guidance of the Microsoft editorial advisory board, with representation across multiple industries:

    5 0 Taking control Michael Witt highlights the value of taking advantage of an SaaS model in the insurance industry

    John BurchettDirector, Worldwide Industry Marketing

    Connie DeanAudience Marketing, Worldwide Communications and Media

    Paul HartDirector, Government Marketing

    Shagun LalAudience Marketing, Worldwide Manufacturing and Resources

    Andrew LongstaffAudience Marketing, Worldwide Financial Services

    Rebecca NeedhamAudience Marketing, Worldwide Retail and Hospitality

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    P U B L I C S E C TO R

    7 6 Transforming the education landscape Microsofts Anthony Salcito defines the future of education

    7 8 Modernised board meetings Alister Esam explains how to do away with paper meeting documents

    7 9 Grove City College Veeam helps the college protect its virtual environment

    8 0 JFK Catholic School Updating a slow, outdated data centre to a virtualised cluster

    8 2 Defend and protect Defence operations rely on swift communication and insight.

    8 7 National Taxing Team Dynamics CRM helps to handle 24,000 claims a year

    8 8 Cwm Taf Health Board Saving money while protecting data

    9 8 The return of the store Using digital to attract customers

    1 0 0 Next-generation store How GameStop is harnessing cloud and mobile to revolutionise the customer experience in store

    1 0 4 Capitalising on new trends in retail Microsofts Worldwide Retail GM on new retail opportunities

    1 0 6 Cloud-powered user experiences Chad Brown introduces Xomnis omni-channel cloud platform

    6 8 JSC LEPSE Improving productivity and efficiency with Siemens PLM Software

    6 9 Argas Addressing backup challenges and reducing costs

    7 0 Airbus Building the A350 with 3D software from Dassault Systmes

    7 1 Tridel Avanade upgrades the building firms ERP and CRM

    7 2 Instron Company moves data to Office 365 in just two months

    89 Bupa New content management system improves customer experience

    9 0 Machines for living Frederic Dot explains how cities can use 3D digital models

    9 2 Serving the citizen How cities can reap the benefits of the cloud

    9 4 The mobile working revolution Organisations must take a fresh approach to BYOD, says Nicholas Banks

    9 5 Why now is the time to mode