www.pinellascounty.org/hr/publications.htmJune 2020 • Vol.48 No.6

INSIDEClick on the topic to go directly to the page.

3

A Message from Moe Freaney, Interim HR Director / Appointing Authorities Special Message / Ask HR

4What Exactly is a Virtual Visit? / Thank You for Your Participation in the Employee Benefits Survey

5

Quick Thinking and Life Saving Actions by Utilities Field Services Crew / Would You Like to Help Improve Lives and Be a Mentor?

6 EAC Representative Henry Gomez

7 National Public Works Week

9Disaster Preparedness and Your Pets / PCAS KUDOS

10ULearnIT: Learning Opportunities Have Gone Virtual

11 GRADUATION STATION

12 Service Anniversaries

13Retirements / Clerk’s Customer Information Center Wins National Award

14 Promotions / Consumer Corner

15Welcome Aboard! / Employment and Income Verifications: Who to Call, What to Do

16 EXTRA

Many things have changed over the last few months for Pinellas County employees. Some employees came to work virtually, some may have contin-ued working at their worksite with a reduction of employees on site, while others may have been reassigned to critical activities to respond to the needs of our community.

We continue to play an important part in the recovery stage of COVID-19 as we continue to monitor, provide support and services, plan for poten-tial increases in cases and what opera-tions may be needed when a vaccine becomes available.

It is important for everyone to re-member that COVID-19 remains a public health threat and there cur-rently is no approved treatment or vaccine. Even though many business-es are reopening and things seem to be returning to normal, social distanc-ing and other CDC guidelines should continue to be followed. You can find resources for employees on Human Resources’ Coronavirus (COVID-19) for County Employees web page.

Hurricane SeasonHurricane Season officially started on June 1st, though we have already seen three named storms. With COVID-19 considerations many people wonder how that impacts our response.

Much of what we do to respond to any emergency remains the same, both professionally and personally. What is different this year is that it is more important than ever to have a personal preparedness plan in place. Earlier this year, we asked all employees to complete the Disaster Assignment Preparedness Assessment

Hurricane Season Begins with COVID-19 Challenges

in OPUS. As things have changed over the last few months, you may need to make revisions to your plan, especially if you have to evacuate and planned to shelter with others or in a public shelter.

During a storm, it is essential that people shelter in structures that are built to withstand the winds and are outside of the surge risk/evacuation areas. If you have to evacuate, con-sider staying with family or friends, in a hotel/motel, or as a last resort at a public shelter.

If you don’t have to evacuate and know someone who does, consider asking them to stay with your family during the storm. We need as much space as possible in our public shel-ters to maintain social distancing for those with no other option.

If you are looking for options for your family, Pinellas County administers a Host Home program for its employees’ families.

Staying informed this year is very critical. COVID-19 has presented many challenges that we have had to adjust plans for, and new infor-mation emerges all the time.

�We are reviewing how storm surge could impact the County from dif-ferent storm scenarios to determine if we can reduce the number of people that may have to evacuate.

�We are currently updating the Pinellas hurricane shelter list, as we have had to increase the amount of space we allow for each person/fam-ily to help maintain social distancing.

Contributed by Cathie Perkins, Director, Emergency Management

Continued page 2.

View a special message from the Appointing Authorities about the Anti-Harassment Policy on page 3.

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The PenA monthly publication by

Pinellas County Human Resources

Would you like to put something in the Pen?

Let us know by the first of the month. And be sure to include photos!

employee.communications@pinellascounty.org

BLOOD DRIVESYou can schedule an

appointment at www.oneblooddonor.org.

Also view the blood donation web page.

To view blood donation FAQs, process, and testimonials, visit OneBlood.

Many blood drives have been postponed due to COVID-19 but there is a great need for do-nations. To confirm or make an appointment,

contact One Blood directly at www.oneblood.org.

Web pages to help you stay up-to-date and to help you cope with COVID-19.COVID-19 in the workplace - www.pinellascounty.org/hr/coronavirus/

Employee Blog - www.pinellascounty.org/hr/blog

Important info on COVID-19 in the community - https://covid19.pinellascounty.org/

Resources from Employee Benefits www.pinellascoun-ty.org/hr/coronavirus/pdf/benefits-resources.pdf

FAQs for employees - www.pinellascounty.org/hr/coronavirus/pdf/employee-faqs.pdf

Centers for Disease Control and Prevention – www.cdc.gov/coronavirus/2019-ncov/about/index.html

Florida Department of Health - https://floridahealthcovid19.gov/

�There may also be additional locations made availableknown as non-congregant sites and we are workingthough the details of this planning in conjunction withthe State of Florida Division of Emergency Management.

Please continue to check our website for updates.

Take the Time to Prepare NowWhether you evacuate or shelter in place you will need a hurricane kit. This year we encourage everyone to add masks, hand sanitizer and wipes to their kit, espe-cially if you will be sheltering with people from outside of your normal household.

Determine what steps you will need to take to secure your home so you have the supplies on hand and an idea of how long it may take.

Review your emergency assignment and ensure you have the information and tools you may need.

Please take the time to prepare now so you will be ready to implement your plan if it becomes necessary.

Stay InformedMake sure all of your family members are signed up to receive emergency notifications from Alert Pinellas, that they have the setting to receive text notifications, and that they always keep their phones on and nearby.

In addition, the Ready Pinellas mobile app (found on Google Play and the Apple Store) can help you complete your preparations with a personalized plan, checklist and helpful links.

Information on personal preparedness can be found on the Emergency Management website and in the 2020 Pinellas County Hurricane Guide.

Stay safe and be prepared.

Continued from page 1.

It’s hard not to feel anxious right now with social distancing, masks and isolation. We miss our old “normal” life and the daily connection of coworkers and friends.

This blog is for you!

Connect with other employees to share COVID-19 stories and support.

Link: www.pinellascounty.org/hr/blog

Blog Guide for instructions on how to create a post.

View the more than 175 posts from fellow employees with topics like:

Coping and managing stress COVID-19 stories and photos Working from home Staying motivated COVID-19 support and resources

... and much more.

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Appointing Authorities Remind Employees of Your Commitment to Anti-Harassment Policy

Q. Will our health insurance cover more than one COVID-19 test or antibody test? Where can I get tested?

A. Yes, multiple tests are covered at 100%. UnitedHealthcare will cover medically necessary COVID-19 testing at no cost-share (copayment, coinsurance or deduct-ible) when ordered by a physician or health care professional for purposes of diagnosis or treatment of an individual member. View the link to benefits resources and to COVID-19 testing sites. Call the location first to see if you need to schedule an appointment and/or to bring a prescription. Also make sure to bring your UnitedHealthcare card.

Recent protests have led to innumerable conversa-tions being held about race, social injustice and equality. As Appointing Authorities transition to more employees returning to work across county government, we take this opportunity to remind all, that irrespective of one’s personal opinions, when at work, or representing Pinellas County, the Anti-Harassment Policy details impermissible con-duct which will be subject to discipline. We will not tolerate discriminatory treatment of any kind and we will protect the Human Rights of all employees while performing their duties and representing Pinellas County.

Everyone has a right to their personal beliefs. We Appointing Authorities simply remind all to follow current policies and personnel rules—including the Anti-Harassment Policy—relating to conduct in the workplace. If you feel you have been discriminated against please be reminded that there are proce-dures in place to address these situations, please use them.

Your supervisors and the Office of Human Rights are your front line resources to resolve issues that may be considered discriminatory or biased, and we take this responsibility very seriously. We are here to provide support and guidance in an effort to maintain a congenial and productive work environment.

This statement is from all 10 Appointing Authorities.

The passion and dedication of Pinellas County employees has made it easy to come back as the Interim Director of Human Resources (HR). As most of you know, I was part of the Pinellas County team before as Assistant County Administrator, Director of Health and Human Services, and Director of Animal Services. Prior to that, I served as HR Director and Assistant City Manager for the City of Dunedin. Currently, I am a Commissioner for the City of Dunedin.

I started holding virtual meetings with the Employees’ Advisory Council, Appointing Authorities and employees. Every time I meet with one of you, I find it’s a great opportunity for us to learn from each other. Through my meetings, I realized:

Ongoing communication is key, and I welcome you to continue conversations with me or any of the HR Team Members.

Your Appointing Authorities have made it clear that they are committed to doing the right thing for the betterment of their employees.

The Employees’ Advisory Council is here to listen, gather input from you and share concerns on behalf of employees.

Seeing County employees come together and respond during the pandemic has been truly inspirational – and I cannot wait to meet more of you.

I look forward to continuing to move the HR Department forward with the commitment to serve and support all employees of the Unified Personnel System.

On behalf of the entire HR Department, we would like to express our sincere appreciation for all the hard work and dedication you have given to Pinellas County during this pandemic and we want you to know the HR Department is here to help. Working together as a TEAM will allow us to achieve greater satisfaction and continuing support from each other.

Thank you for your cooperation and teamwork!

Web: www.pinellascounty.org/hr

Email: AskHR@pinellascounty.org

Phone: (727) 464-3367

A Message from Moe Freaney, Interim HR Director

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YOUR TOTAL REWARDSHealth ● Wellness ● Retirement ● Compensation

Benefits Partners

DENTALCigna(800) 244-6224 www.mycigna.com

EMPLOYEE ASSISTANCE PROGRAM (EAP)Optum(866) 248-4096 liveandworkwell.com

FLEXIBLE SPENDING ACCOUNT (FSA)WageWorks/HealthEquity(877) 924-3967 www.wageworks.com

HEALTH SAVINGS ACCOUNT (HSA) Optum Bank(800) 791-9361 www.optumbank.com

LIFE INSURANCEStandard Insurance Company(855) 290-9479 www.standard.com

MEDICAL/BEHAVIORAL/MENTAL HEALTHUnitedHealthcare(888) 478-4752 www.myuhc.com

PRESCRIPTIONExpress Scripts(866) 544-9221 www.expressscripts.com

VISIONDavis Vision(800) 999-5431 www.davisvision.com

Take Care of Yourself

The Know Your Benefits Series features benefits programs you need to know and understand so you can make the right choices for you and your family.

In June’s To Your Health newsletter, you will find:

Inactivity and the Cycle of Back Pain

Prostate Health Screenings

Fruits and Veggies that May Lower Blood Pressure

High Fives! ... and more.

Virtual visits are a consultation with a doctor by phone or video 24/7. If needed, the doctor can prescribe testing or medication.

Some copays have been waived for virtual visits. Specifically, virtual visit copays for visits to Teladoc, Doctor on Demand and Amwell (see below) are covered at no cost to you as shown:

Copays for non-COVID illness waived until June 18, 2020

Copays for COVID illness waived until July 24, 2020

Teladoc: Use the UnitedHealth care app or website at myuhc.com, visit the Teladoc website at www.teladoc.com, or call (800) 835-2362.

Doctor on Demand: Visit www.doctorondemand.com or call (800) 997-6196.

Amwell: Visit www.amwell.com or call toll-free (844) SEE-DOCS (733-3627).

What Exactly is a Virtual Visit?Please note that a virtual visit (tele-medicine) to a doctor who is not part of the organizations listed above will not be free and will be charged at the normal rate.

Are virtual visits free?It depends. See below:

Scenario 1 – Dental virtual visit with your dentist or The TeleDentists is free through July 31, 2020.

Scenario 2 – Medical virtual visit with Teledoc, Doctor on Demand or Amwell regarding non-COVID illness is free until June 18, 2020.

Scenario 3 – Medical virtual visit with an approved UnitedHealthcare provider—Teledoc, Doctor on De-mand or Amwell—regarding COVID illness is free until July 24, 2020.

Scenario 4 – Medical virtual visit (telemedicine) with your doctor is not free. The regular copay applies ($15 for the Point of Service plan and $49 then 20% after deductible for the Consumer Driven Health plan).

Your Participation in the Employee Benefits Satisfaction Survey 2020

On May 14, a link to the Employee Benefits Satisfac-tion Survey was emailed to 3,147 classified and exempt employees. The survey closed on May 21.

1,227 employees responded (39%, whereas 27% responded in 2018 when we last conducted the survey) giving us valuable feedback. You told us you are more satisfied overall with the benefits offered than in 2018. We plan to share a summary of the results in the July Pen.

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Quick Thinking and Life Saving Actions by Pinellas County Utilities Field Services Crew

At the end of May, a citizen contacted Felix Montalvo, Utilities Field Services Maintenance Supervisor, to compliment and give his praise to Brandon Smith (Utilities Maintenance Specialist 2) and Raymond Collins (temporary employee).

While Brandon and Raymond were changing meters on 82nd Terrace North in Seminole, they noticed a commotion taking place across the street and saw that a vehicle had fallen on top of a man while he was working on it. Without hesitation, Brandon and Raymond jumped into action and quickly went to the aid of the citizen and lifted the sports utility vehicle (SUV) off the man.

The citizen who reported the incident said, “We are grateful to Brandon and Raymond for having the courage and compassion to see someone in need and taking immediate action to assist them.”

“I couldn’t be more proud of the quick thinking and heroic actions of Brandon and Raymond! These heroes represent the epitome of our passionate and engaged safety focused workforce!

- Megan Ross, Utilities Director

L-R: Raymond Collins and Brandon Smith

Used with permission from May 29 press release

Would You Like to Help Improve Lives and Be a Mentor?Consider committing at least 30 minutes virtually per month as a Big Brother or Big Sister.

No experience is needed. You just need to be passion-ate about mentoring.

Big Brothers Big Sisters (BBBS) will provide virtual activi-ties to help you get started, including ice breakers and discussion topics.

All full-time employees under the County Administrator are permitted 90 minutes paid administrative leave per week for approved mentoring initiatives. Speak to your Appointing Authority about mentoring opportunities for your area.

Want to learn more? Register for a 90 minute orienta-tion session (virtual session in Zoom):

• June 25 Orientation at 11:30 a.m. or

• July 14 Orientation at 2:00 p.m.

What’s It Like to be a Big?“Participating in the School-To-Work program has been an unforgettable experience. It was a great opportunity to give back to the community and mentor my “little” as she prepared to graduate high school and move on to the next chapter in her life. From the 1 on 1 mentorship, to fun times with the larger group and learning about all of the career opportunities within the County, I am grate-ful to have had this wonderful opportunity.”

Abigail Stanton, Human Services

“My participation in the county’s new Big Brothers Big Sisters School-to-Work Program has been both rewarding and extremely fun! The relationship I was able to establish with my Little offered us both encouragement, support, inspiration and a sense of community. Our joint 2-year journey has provid-ed us both with valuable life lessons and connected us in a life-long friendship. I feel I have received far more dur-ing this experience than I gave and highly recommend this opportunity to engage.”

Carla Mitchell, Public Works

“You get a lot out of it. I mean you’re giving but you know usually when you give you receive more than you give, and that’s definitely the case here because you get to impact somebody else’s life.”

Brent Hall, Public Works

View last year’s BBS School-to-Work Program video.

To learn more about how to get started, view the Virtual Mentoring web page on the intranet, or email Christine Covais at ccovais@pinellascounty.org.

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There are many rules related to the proper disposal of records, so before you discard papers into the office recycling bins, ask yourself these questions:

• Were the records created or received as official business for your organization?

• Are they originals?• Is the content considered confidential? • Can a retention schedule be applied to the records?

If you answered yes to any of these questions, please contact Records Management so we can help you properly destroy your records. We can be reached at 464-5555.

THE RECORD KEEPERRecycling vs. Records Destruction

My name is Henry Gomez of the Employees’ Advisory Council (EAC). I represent Group 1 which consists of Mosquito Control, Solid Waste and North & South Utilities General

Maintenance Division.

Prior to coming to Pinellas County, I served in the United States Navy. I provided logistics for the Navy and served on active duty then transferred to Reserves. In 2003, I retired.

I have been with the County for over 25 years. I started in Mos-quito Control and at that time

I was introduced to the EAC. I was grateful to have the EAC looking out for our employees. And then I went to Highway Department and then I went to Utilities working at Keller Water Treatment and received my drinking water license.

Then I decided to go to South Cross Bayou to obtain a license in Waste Water Treatment. Currently I have a dual license in the State of Florida. And now I am working at Solid Waste Water Treatment and I have the opportunity to be an EAC Represen-tative for Group 1.

I have been with the EAC now for two years and I can honestly tell you that we still have the same dedica-tion and commitment to represent County employees over 25 years and it’s my honor and my dedication to continue to work and help our County employees. I would like to encourage all County employees to reach out to your EAC Delegates so they can bring your concerns to us, because we are here for all County employees.

I would like to thank all of our County employees who continue to provide service to Pinellas County citizens. Working with COVID-19 concerns, we are still providing services to our residents. Everyone in the EAC Council wants to thank you for a job well done. We all truly make a difference in the quality of life for the residents of Pinellas County.

Life Change SupportHave you recently had a child, suffered a

loss, relocated? Call the EAP and an experienced specialist will call you to

discuss your questions and lead you to options and services that may be helpful.

Or call (866) 248-4096 anytime for confidential help.

Visit www.pinellascounty.org/hr/EAP

Learn more about the EAC and how to contact your representatives.

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May 17 – 23 was National Public Works Week

Pinellas County Public Works maintains, improves and pro-tects Pinellas County’s essential vehicular, pedestrian and drain-age infrastructure as well as critical natural and urban environmental resources. Learn more about what they do at www.pinellascounty.org/public works.

The Transportation division maintains more than 430 traffic signals at intersections through-out the County to ensure motor-ists are given the “green light” for a smooth commute to their destination. Take notice of the bright yellow, reflective edge around the signals – these backplates were recently installed to increase the visibility of signalized intersec-tions, specifically during power outages.

There are over 1,000 miles of sidewalk and approximately 60,000 signs maintained by the Roadway & Bridge and Signs & Signals teams. Public Works continues to provide these essential services for resident and visitor safety while main-taining appropriate social distancing during these chal-lenging times.

The Survey & Mapping team provides essential services to Public Works and other County depart-ments in support of County projects, programs and initiatives.

Urban Forestry and Landscape Services stays hard at work mowing our rights-of-way and maintaining street trees. But did you know, they also plant NEW trees that provide shade, habitat and less stormwater flow to add to the beauty of our community year-round?

Mosquito Control provides valuable mosquito prevention and treatment services for the entire County. Help #FightTheBite by practicing the 3 Ds:

DUMP standing water, DRESS in loose, long sleeves/pants and DEFEND against bites with repellents.

Environmental Management staff mark storm drains to remind the public that water entering the storm drains flows directly to our water-bodies like Tampa Bay. The teams routinely monitor storm boxes for evidence and removal of illegal yard and pet wastes that has entered the system. Remember, only rain down the drain — don’t feed the beast!

Air Quality staff evaluate and manage the ambient air qual-ity monitoring network to ensure cleaner air. Air quality chemists work on equipment with vendors to verify that it’s fully operational for analyses such as the air quality index.

To help keep waterways clean and flowing, Stormwater & Vegetation invested in a Kaiser Walking Excava-tor, affectionately known as the “Spi-der,” which is skillfully operated by a Stormwater Operations Crew Chief.

To learn more, view this Public Works web page.

Contributed by Carla Mitchell, Public Works

Continued next page.

View the full sized infographic.

Transportation

Signs & Signals

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Survey & MappingMosquito Control

Environmental Management

Urban Forestry

Stormwater & Vegetation

Air Quality

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Disaster Preparedness and Your Pets How does PCAS run a Pet Friendly Shelter?

As you plan for the humans, don’t forget to plan for your furry family members, too!

Due to the additional complica-tions surrounding this pandemic, it is highly recommended that citizens evacuate the area and stay with family members when-ever possible. If you are unable to evacuate, shelter organizers will do their best to maintain safe distanc-ing for families. However, anyone who plans to use a shelter should add a mask and a bottle of hand sanitizer to their list of items to pack.

If you can’t evacuate, Animal Services (PCAS) will operate three Pet Friendly Shelters throughout Pinellas County to house cats and dogs: Gibbs High School, Largo High School, and Dunedin Middle School. There will be staff and volunteers present at each shelter to assist citizens.

For those planning to utilize one of our Pet Friendly shelters, please instruct them to pack the following supplies for their pets:

1. Crate - large enough for dogs to stand up and turn around comfortably and large enough to house a litter pan and allow space for cats to lay down.

2. Food and water bowls and food for at least a week 3. Medications4. Favorite blanket and/or toys5. Sheet to cover the crate (in case they become

stressed)6. Leash and collar (no retractable leashes are allowed)7. Pet waste bags8. For cats: litter, litter pan and scoop9. Disinfectant and paper towels, or disinfectant wipes

for easy clean-up

When you arrive, please have your Pet Friendly Enrollment form filled out in advance with proof of rabies vaccination. One family member will be designated as the caretaker and will be responsible for checking in twice daily to walk, feed, and medi-cate their pet(s). This family member will receive a band which matches the animal ID.

Cats will be kept in one locker room and dogs in the other. If pets are ag-gressive toward people or other ani-mals, or appear too ill, they will be

transported back to Animal Services for safe monitoring.

We will also have staff at the PCAS shelter caring for the pets of special needs residents since they cannot keep their pets in the shelter with them. As those individuals arrive to their designated shelter, our officers will be on-site to transport their pets to PCAS. If you are speaking to special needs residents, please remind them to pack any necessary medications for their pets. However, the pets do not need a crate, blankets, or any other comfort items since these will be provided at the shelter.

If you plan on staying at home, make sure to account for your pets when you are creating your checklists, such as adding additional water. Add an additional gallon/per pet/per day. Also stock up on pet food and medications since you don’t know when these items will become avail-able for purchase again after the storm. A 30-day supply is a good rule of thumb. This is especially important if you have exotic pets, due to their unique dietary needs.

Contributed by Jennifer Renner, Pinellas County Animal Services

PCAS KUDOSOfficer Kara Crabtree was in her assigned work zone in Clearwater and noticed a house on fire. Kara stopped her truck, got her fire extinguisher out and put out the fire. She then proceeded to call the fire department and notified the citizen that her home was on fire. Kara’s quick action helped save the citizen’s home.

Ms. Burns called and sent a card to express her gratitude to Officer Jay Schloneger. He was responding to a call at her residence and was able to hear her inside. He entered the home and found Ms. Burns with her motorized wheelchair stranded and unable

to move. Jay assisted Ms. Burns with her wheelchair by pushing her chair into another room so that it could be charged. This act of compassion made a huge difference to Ms. Burns.

Peppermint, now Etta, at adoption.

Ms. Weaver emailed in to express her gratitude to Officer Patrick Houck. He responded to a call in St. Petersburg about a dog stuck in a drainage

ditch. The fire department was on scene so Patrick jumped in the ditch and crawled into the drain. He was able to get a hold of the dog and the fire department personnel pulled Patrick and the dog out of the drain upside down! This act of take charge response made a positive impression on Ms. Weaver.

The dog Patrick rescued out of the drainage ditch (right) was adopted 5/29. When she arrived, she was very thin and nervous, but after some TLC, she became a sweet, affectionate dog!

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ULearnIT Here FirstContributed by: Human Resources Organizational & Talent Development (OTD)

Learning Opportunities Have Gone Virtual

The Savvy LearnerHR got into the learning

and development business because:

We believe that we can all be so much more than we

are. And most of us just don’t know where to start!

HR wants to help others find their path.

COVID-19 has changed the way we work and live. In March, it also changed the way Organiza-tional and Talent Development (OTD) offered its learning oppor-tunities. Due to social distancing, our face-to-face classes had to be postponed until we could find other ways to provide the same engaging learning experiences found inside the classroom.

We know that people with a growth mindset achieve ever-higher levels of productivity and can help their organizations thrive. This was an opportu-nity for our team to engage a growth mindset and learn about alternative virtual platforms and allowed us to find the best way to offer our learning opportuni-ties again.

We’re now offering many of our classes virtually, both through Zoom and Microsoft Teams. The platform variety allows us versatility in offering classes and shorter webinars.

While we are unable to deliver all of our classes virtually at this time, many of them will be. We’ve already held several since April including Microsoft Teams Tips & Tricks, Project Management, Tuition Reim-bursement, It’s Not Just Customer Service, and even a Working from Home webinar. The classes continue to include group discussions and in-teractions and allows you to practice what you’re learning in real time.

If you’re currently enrolled in any classes, watch your email for up-dates to the status of each class and whether or not it will be going virtual. You’ll also receive emails at least a week in advance filled with valuable class information including the resources to make your virtual experience worthwhile.

Never experienced virtual learning?

Here are some tips to prepare you, your work space, and your technology to help ensure a positive experience.

��Make sure you’re muted whennot talking

��Be yourself and respect others

��Ask questions using the chatfeature

��Use reaction icons to engage withothers

��Utilize the raise your handfeature if you have a question

��Make sure you use a quiet spaceto avoid distractions

��Join each class early for anoverview of the Zoom or Teamsplatform

��Click for a quick how-to for Test-ing Your Computer or Device Audio

��Test your internet connection byjoining a Zoom test meeting

Access the ULearnIT course Develop-ing a Growth Mind-set and find ways to help your organization thrive in our ever-changing world.

Tell Your Family and Friends About this Great Opportunity!

Pinellas County’s Regional 911 is seeking volunteers to participate in a simulation lab operation that would create a real-world scenario for telecommunicators to learn from. This position is ideal for individuals who have prior fire or EMS experience and anyone seeking to experience the complex environment of a 911 call center. The application process is easy. View more details.

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GRADUATION STATION

Have you or one of your family just earned a degree or certificate? COVID-19 certainly has put a damper on the usual graduation celebra-tions. High school, college and technical school graduates (employees or family mem-bers) deserve recognition for all your hard work. How about a congratulations photo in The Pen?

Just send us the graduate’s photo and be sure to include your name and department, the name of the graduate (if it’s not you), and the degree or certificate/honor achieved.

Head and shoulders shots are the best. Please send the high-est resolution photo available to employee.communications@pinellascounty.org by July 1 for the July issue.

Michele Abbarno, daughter of Cathy (Ambulance Billing, SES) & Mitch Abbarno, graduate of Clearwater Senior High School.

Kierstie Becker, proud parents are Lance and Sharla Becker from Public Works. She graduated from the University of Central Florida with a Bachelor's degree in Health Science.

Alexis Ferguson, Public Works, Transportation Division, gradu-ated from Nova Southeastern University in June, with an MBA in Marketing. She completed her degree with the support of the County’s Tuition Reimburse-ment program and is grateful for the opportunity to have furthered her education.

Thomas Salanito, proud parents are Kara Salanito (Clerk of Courts) and Charles Salanito, graduated from Clearwater Central Catholic High School on May 24, 2020. The school hosted a “car parade” through the campus and the students were able to walk across a stage to receive their diploma. Thomas has committed to Florida Gulf Coast University in Ft. Meyers.

Jamie Renae Woodrum, daughter of Greg Woodrum (EMS & Fire Administration) graduated from the University of Florida in May 2020 with a Bachelor of Science in Chemistry with an emphasis in Biochemistry and with a minor in Plant Molecular and Cellular Biology.

CONGRATULATIONS!

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SERVICE ANNIVERSARIES

Unavailable for Photo

15 YEARS Katecia Brown .....................................Clerk of the Circuit CourtAngela Ervin-Williams ........................Clerk of the Circuit CourtJean Kelly .............................................Clerk of the Circuit CourtViolet Krainovich ................................Clerk of the Circuit CourtStacy Meyer .........................................Clerk of the Circuit CourtMichelle Poyet ............................Convention & Visitors BureauJo Stimbrosky ......................................Clerk of the Circuit CourtGregory Woodrum ...................... Emergency Medical Services

10 YEARSLissette Arias ............................................................Regional 911Jennifer Peters ....................................... Administrative ServicesDawn Shontz ...........................................................Regional 911Cathleen Weiss ................................Property Appraiser’s Office 5 YEARSWhit Blanton .....................................................Forward PinellasJoshua Boatwright ....................Marketing & CommunicationsGwynne Boccia .........................Development Review ServicesDarryl Boggess ...........................Convention & Visitors BureauHaley Braley ....................................Property Appraiser’s OfficeSam Chambray ...................................Clerk of the Circuit Court

Walter Crockett .............................................. Risk ManagementDeronda Greenamyer .......... Parks & Conservation Resources Sara Howard ....................................Property Appraiser’s OfficeValerie Hunter ................................................................... UtilitiesRandolph Martin .............................................................. UtilitiesCarol Pentecost ................................................................. UtilitiesSasha Perez...................Housing & Community DevelopmentJohn Reed ........................................Property Appraiser’s OfficeMichael VanHofwegen ..................Property Appraiser’s Office

3 YEARSKenya Aguiar .......................................Clerk of the Circuit CourtEnlio Freyle ......................................Property Appraiser’s OfficeAllie Keen ......................Housing & Community DevelopmentRobin Kelly .................. Ambulance Billing & Finance ServicesAlexander Meloy .........................................................PurchasingRonnie Morrison ......................................................Public WorksCraig Osmanski ................................................................. Utilities Patricia Post .................................................... Risk ManagementBill Powell .................................................................Public WorksKevin Rose ..................................................Tax Collector’s OfficeChristian Steiermann .....................Property Appraiser’s OfficeJason Vore.................................................................Public Works

30 YEARS 25 YEARS35 YearsGary Touchton, Utilities

30 YearsKyris Hiraldo, Clerk of the Circuit CourtDavid Talhouk, Public WorksBrenda Williams-Church, Clerk of the Circuit Court

20 YearsSilenas Hiers, Parks & Conservation ResourcesAnthony McKnight, Utilities

20 YEARS

Lisa FreemanHuman Services

Tyrone CrostonTax Collector’s Office

Nickloas Burkhart

Public Works

Jeremy CapesUtilities

Cynthia JohnsonEconomic

Development

Lee KellerUtilities

Libby Bolling Kraemer

Marketing & Communications

Tony SmithMarketing &

Communications

Kirk SmithPublic Works

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RETIREMENTS

35 Years Patricia Carlson, Tax Collector Branch Manager, Tax Collector’s Office

Over 33 Years Martha Simpson, Records Specialist 2, Clerk of the Circuit Court, Criminal Court Records

Retirees Unavailable for Photo

Barbara BornProject Management

Specialist 1Utilities, Field Services Division

REPCO NewsIn recognition of current local government guidelines / directives for social distancing, masking and no group gatherings, REPCO meetings are cancelled until the guidelines / directives are relaxed to allow group meetings. For questions, contact Rudy Garcia at (813) 855-3466 or rdgarcia@verizon.net.

Clerk’s Customer Information Center Wins National AwardFrom June 5 press release

The Pinellas County Clerk’s office was recently recognized as a Call Center of Excellence by the Association of Govern-ment Contact Center Professionals (AGCCP). The Award of Distinction for “Shattering Expectations” is a prestigious recognition within the customer service and support industry.

“We are excited and humbled to receive this recognition from AGCCP,” said Ken Burke, Pinellas County Clerk of the Circuit Court and Comptroller. “Customer satisfaction is a huge component of our values and winning this award speaks to the hard work our employees dedicate everyday to serving the public.”

Although fairly new to the AGCCP, the leadership team was determined to showcase the many ways it provides exceptional customer service experiences.

Unfortunately, due to COVID-19, the 2020 AGCCP Conference was cancelled. However, there are plans for the team to share their award winning presentation with the member-ship at a later date.

About AGCCPThe Association of Government Contact Center Professionals (AGCCP) was formally established in 2003 by a small group of local government contact center managers who had previously met on several occasions to discuss personnel, training and technology issues. Founded on the belief that collaborative relationships would benefit the entire govern-ment contact center industry, AGCCP has grown rapidly in the years since its creation. Today, the organization encom-passes more than 40 member cities and counties in the U.S. and Canada. To learn more, visit https://agccp.org/.

OVER 30 YEARS

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PromotionsPromotions listed are for May 2020.

Administrative ServicesRobert Bigenho, Jr. ...................................Electronics Spec 1

Building & Development Review ServicesFrankie Piland ...............................................Code Enf Ofcr 2Jeff Rast ..........................................................Code Enf Ofcr 2

Public WorksJustin Carboni ..................................................................AEO2Enoch Carmichael .................................................Opns SupvLance Lewis ........................................................... Crew Chf 1John MacCracken .................................................. Crew Chf 1Mark Whiting .......................................................... Craftwkr 1

Safety & Emergency ServicesLissette Arias ................................911 Pub Safety Ctr Supv 1Emma Williams ........................................ Medical Blng Spec

UtilitiesChristopher Carfora .............................................. Eng Spec 2Travis Coble .............................................................Trne UF ANoralvys Hancock ................................................... Trne UF CStephen McClelland ....................................... Cust Svcs SpecKristen Viola ................................................................Chem 2

Thor Adlerbert .......................................................Tax Tech 2Scarlett Calderon ...................................................Tax Tech 2Michael Currier ......................................................Tax Tech 2Louise Harris ..........................................................Tax Tech 2

Mandy Barrows ..........................................................Asst MgrChristine Brill .................................................. Fin Opns SupvAngel Brooks ................................................... Fin Opns SpecDaniel Coughenour ...................................................Asst MgrSeDonna Habegger .............................................. Rec Spec 2Jacob Lunin ........................................................... Rec Spec 2Donna Morahan .............................................. Mgr Fin AcctgKelly Navarro ................................................... Fin Opns TechMarion Nuraj ................................................... Rec Spec SupvPamela Rhoads ..................................................... Rec Spec 2Mike Sebastian ...................................................... Rec Spec 2Lauren Sroda .................................................... Mgr Fin AcctgHiram Stegall ......................................................... Rec Spec 2Kamaria Wilson..................................................... Rec Spec 2

Consumer Corner How Do You Know Whether aWork-From-Home Job is a Scam?From Pinellas County Consumer Protection

Due to the pandemic, many people have had their work hours reduced, or worse, are unemployed. In an effort to earn money and practice social distancing more people are seeking work-from-home jobs. But watch out! It may be a scam.

Differentiating between legitimate and fraudulent job opportunities can be difficult. Scammers use different techniques to make the advertisements more believable. They post legitimate-looking ads on social media, message boards and on the same jobsites where real employers list openings. To trick you, scammers make false claims and prom-ises. They pretend to be affiliated with well-known companies or the government. Some scammers even pay to have their phony ads and fake websites appear at the top of your website, all in an attempt to steal your money and personal information.

Here are a few tips to help you spot work-from-home scams.

Don’t pay to get a job: You’re told the job is yours, but first you must pay for certifica-tion, training materials or supplies. They may also ask for your personal information. This is a common trick used by scammers to steal your money and identity. Also, if a website is charging for information about a job opening, it’s probably a scam.

Check out the company: Ask lots of questions about the company. Then carefully research the company on-line for names, addresses, corporate records and complaints.

Job description: The wording may be the key to spotting a scam. Be suspicious of job listings that are vague. The job description should include a detailed list of required experience and responsibilities so you can deter-mine if you’re qualified for the job.

Sounds too good to be true: “Quick and Easy Money!” and “Little or No Skills Required!” If something doesn’t feel right, trust your instincts. Remember if it sounds too good to be true it probably is.

Searching for a job can be stressful, the last thing you want to do is get caught in a scam. For more tips, to check out a business or to file a complaint, contact Pinellas County Consumer Protection at (727) 464-6200 or visit www.pinellascounty.org/consumer/tips.htm.

Clerk of the Circuit Court

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Welcome Aboard!New employees listed are for May 2020.

Fleet ManagementJeffery Benbow ................ Generator Fld Svc Tech

Parks & Conservation ResourcesDrew Makinson ......................................Craftwkr 1

Regional 911Kristin Dudash ........................Law Enf TelecommBenjamin Grynsztajn .............Law Enf TelecommOcean Hervieux ......................Law Enf TelecommSheila Humphrey-Morris .......Law Enf Telecomm Janelle Martin .....................................Tax Col HR Gen

Real Estate ManagementJesse Ackley ................................................... Elect 2

UtilitiesBrandon Burrowes ..........................Util Maint WkrLori Higgs .......................................... Cust Svcs SpecLamar Minter ........................................... Trne UF CMonica Nunez ......................................... Chemist 1Robert Seay .................. Wtr/Wstwtr Plt Oper TrneMary Wiles ........................................ Cust Svcs Spec

Employment and Income Verifications: Who to Call, What to Do

Whether you’re applying for an auto loan or to trying to refinance your home, your lender may need an employment or income verification. Follow this guide to help them help you as quickly as possible.

Requester/Lender Initiated

1. Employment Verification (without salary information)

The requester/lender may contact Human Resources via phone at 727-464-3367 or via email at humanresources@pinellascounty.org.

2. Income Verification

The requester/lender should fax or email the Payroll Department associated with the employee’s department.

If you work for:• Business Technology Services• The Clerk of the Circuit Court• The County Administrator• The County Attorney• Human Resources• Office of Human Rights

Requests should be made to the Clerk’s Payroll Department via email at payroll@mypinellasclerk.org or fax at 727-464-8360.

If you work for Forward Pinellas, requests should be made via email at info@forwardpinellas.org.

If you work for the Property Appraiser, requests should be emailed via tmarch@pcpao.org or faxed to 727-453-3536.

If you work for the Supervisor of Elections, requests should be faxed to 727-453-3058.

If you work for the Tax Collector, requests should be made via email at pctchradmin@taxcollect.com or by fax to 727-464-3637.

Employee Initiated

You can authorize who may review your employment and/or income information in the OPUS Employee Self-Service area by selecting Employment Verification.

Use the Employment Verification function to release your employment information and/or salary informa-tion to a specific organization. Select the items you want to release and enter the email address for the recipient. For a brief tutorial, visit this link.

Contributed by Jennifer Catalano, Workforce Strategy

Board of County Commissioners

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Employee and family news including kudos, weddings, births, graduations, memorials, and classified ads. Send your news to employee.communications@pinellascounty.org or call 464-3367.

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Gone but notForgottenThe Pen is saddened to report the passing

of the following retirees:

Carmen Armenteros, 78, of Fair Lawn, New Jersey, passed away May 13. She retired in 2009 from the Clerk’s Record Center after 29 years of service. No online obituary was located.

Dominick Bostinto, 66, of Clearwater, passed away May 21. He retired in 2010 from the Dunn Water Treatment Facility after 31 years of service. No online obituary was located.

Lesleigh L Butts, 74, of Jasper, Florida, passed away May 4. She retired in 1999 as a Senior Finance Clerk for the Clerk of the Circuit Court after 28 years of service. View her obituary.

William Channer, 88, of Tampa passed away May 11. He retired in 2003 from Clerk Finance after 22 years of service. View his obituary.

Erica Erickson, 75, of New Port Richey, passed away May 5. She retired in 2008 from Solid Waste after 17 years of service. View her obituary.

Frances Grimm, 70, of St. Petersburg passed away June 7. She retired from Airport Ad-ministration in 2012 after17 years of service. View herobituary.

Greta Iffland, 88, of Maumee, OH, passed away May 23. She retired from the Property Appraiser’s Office after 12 years of service. View her obituary.

Norma Morrison, 75, of Clearwater, passed away May 15. She retired from the Clerk’sOffice, Criminal Court Records,in 2012 after 32 years of service.View her obituary.

Ralph Philbrook, Jr., 76, of Holiday, passed away May 22. He retired from the Building Department in 2012 as an Electrical Inspector. View his obituary.

Gloria Robinson, 85, of St. Petersburg, passed away April 30. She retired from the Clerk’s Office in 2001 after 6 years of service. View her obituary.