Human Resources Metrics Cook County Health HR Committee€¦ · Cook County Health HR Activity...
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Human Resources Metrics Cook County Health HR Committee Carrie Pramuk-Volk Interim, Chief Human Resources Officer September 18, 2020
Transcript of Human Resources Metrics Cook County Health HR Committee€¦ · Cook County Health HR Activity...
Human Resources MetricsCook County Health HR CommitteeCarrie Pramuk-VolkInterim, Chief Human Resources OfficerSeptember 18, 2020
COVID 19 ResponseContact Tracing
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Cook County Department of Public Health Contact Tracing
Cook County Department of Public Health has launched a massive COVID-19 Contact Tracing Effort.
• CCDPH received a one (1) year grant from Illinois Department of Public Health to expand contact tracing program in suburban Cook County.
• CCH will bring on approximately 350 positions through the granto Over 200 are Contact Tracerso Includes bilingual Contact Tracers and Case Investigators
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Hiring through Cook County Health
Contact Tracing Initiative Grant Positions
NON - MANAGEMENT
Contact Tracers~22% Bilingual:
Spanish, Russian, Arabic, Polish, Gujarati, Tagalog, Hindi/Urdu
Case Investigators
Case Investigation Supervisors
Training Specialist
Financial Analyst
MANAGEMENT
Senior Director
Director of Community Mobilization
Director of Epidemiology
Director of Operations
COVID - 19 Response Lead Physician
Communications Manager
Contact Tracing Hiring Process
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The Grant Exception
General Hiring Process*14 Day posting*Randomize all applicants in one requisition into 1 screening list*1 panel conduct all interviews*Documents presented at interview
Grant Exception*Section VII.L*Compressed time constraints in grant*HR to submit written request for changes to process to EPO & OIIG
Approved Changes*7 Day posting*Randomize by preferred qualification and regions
*Many panels simultaneously*Documents presented at time of onboarding
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Contact Tracing Hiring Process
* Staggered hiring dates
15-30 days
3 days
7-14days
15-30 days
60-80* days
PostingStart
PostingEnd
Applicant screening and preparationof Candidate
List fordepartment
Interview Selection
Department selects
candidates
Posting Period
Validation External Offer/Onboard
Conditional offer & pre-employment
processing
Hire
Start Date
Timeline
7
0 1 11 0 0
200
0 1 0 10
50
100
150
200
250
Pre-Recruiting To Be Posted Currently Posted In Validation AwaitingReferral / RePost
Interviews InProcess
Offer BeingExtended
Candidate InProcess
Hire Date Set Vacancies Filled
Coun
t of P
ositi
ons
214 Positions in Recruitment Contact Tracing – Hiring Snapshot
Thru 08/31/2020
Job ClassificationPIDs to Hire by
11/30/2020Paperwork Complete Posted
Posting Closed
Validation Completed
Referred for
InterviewInterviews Complete
Candidate ID'd
Hire Date ID'd Hired
Attending Physician Covid 19 Response Lead 1 1 1 1 1 1 1 1Communications Manager Covid-19 Contact Tracing Initiative 1 1 1Covid 19 Contact Tracer 162 162 162 162 162 162Covid-19 Contact Tracer Bilingual 44 44 44 35 35 35Covid-19 Contact Tracing Initiative Training Specialist 1 1 1Director Of Community Mobilization Covid 19 Contact Tracing Initiative 1 1 1 1 1 1Director Of Epidemiology Covid 19 Contact Tracing Initiative 1 1 1 1 1 1Director Of Operations Covid 19 Contact Tracing Initiative 1 1 1 1 1 1Financial Analyst Covid-19 1 1Senior Director Covid 19 Contact Tracing Initiative 1 1 1 1 1 1 1 1 1 1Grand Total 214 214 213 202 202 202 2 2 1 1
8
0 0 0 0 04 3
53
39
0
10
20
30
40
50
60
To Be Posted Currently Posted In Validation Interviews InProcess
Offer BeingExtended
Candidate InProcess
Hire Date Set Vacancies Filled Started at CCH
Coun
t of P
ositi
ons
60 PositionsHektoen Institute Contact Tracing – Hiring Snapshot
As of 09/04/2020
Job Classification PIDs to Hire Candidate ID'd Hire Date ID'd HiredCase Investigator 5 5 5 5Case Investigator Bilingual 3 3 3 3Case Investigator Supervisor 1 1 1 1Case Investigator Supervisor Bilingual 1 1 1 1Contact Tracer 30 3 2 25Contact Tracer Bilingual 20 2 2 18
Grand Total 60 15 14 53
HEKTOEN INSTITUTE - SIXTY TRACERS (New Hires)
3%
14%
83%
Hektoen - Sixty Contact Tracers
Case InvestigatorSupervisor 2
Case InvestigatorTeam Lead 8
Contact Tracer50
20%
30%28%
22%
Tracer's Service Area Cook County Suburban Regions
NORTH 12
WEST 18
SOUTH 17
SOUTHWEST 13
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HEKTOEN INSTITUTE - SIXTY TRACERS (New Hires)
10%
31%
32%
27%
Ethnic Origin
Asian 6
Black/AfricanAmerican 19
Hispanic/Latino 19
White 16
4%
8%
13%
4%
67%
4%
Other Language - Twenty Four Tracers
Arabic 1
Hindi 2
Polish 3
Russian 1
Spanish 16
Tagalog 1
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HEKTOEN INSTITUTE - SIXTY TRACERS (New Hires)
0 2 4 6 8WILMETTEWHEELING
WAUCONDAUNIVERSITY PARK
TINLEY PARKSOUTHWEST…
SOUTH ELGINSOUTH CHICAGO
SCHAMBURGRIVERDALE
RIVER GROVERICHTON PARK
PALATINEOAKLAWN
OAK PARKNORTH WEST…NILES
MATTESONMARKHAM
LYONSLYNWOOD
LANSINGJUSTICE
HOMEWOODHAZEL CREST
HANOVER PARKGLENVIEW
EVERGREEN PARKELMWOOD PARKCOUNTY CLUB HILLS
CICEROCHICAGO
CALUMET CITYBURBANK
BLUE ISLANDBELLWOOD
ALINGTON HEIGHTS
New Hires Contact Tracers Residency
Sixty ContactTracers
1715
12
16
0
5
10
15
20
21 - 30 31 - 40 41 - 50 51 - 65
Age Distribution among Tracers
Healthcare &Community
SvcExperience
Other CareerFields
High SchoolDiploma
HigherEducation
Series1 33 27 21 39
01020304050
Tracers Education and Experience
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Employee Engagement
Continue to drive change from survey results.
1. Continued employee feedback
2. Develop additional initiatives to better serve employee relations
3. Enhance collaboration and guidance to leadership.
Where are we now?
Building a Culture of Employment Engagement
2018Conducted an Online Employee
Engagement & Culture of Safety Survey
Ø Employee Participation: 3,094Ø Employee Engagement Score: 3.80
3 Key Survey Result Themes
1. Employee Recognition - Lack of respect, recognition and/or trust:
-Management to Employee-Employee to Employee
2. Training Opportunities – Ineffective and/or nonexistent training opportunities.
3. Communication – Lack of and/or inconsistent communication.
2019Initiated improvement plans based on
the Employee Engagement Survey results
Ø Created the Cook County Health Employee Engagement Committee
Launched Initiatives
1. Employee Recognition-Good Catch Award-The Daisy Award-Years of Service Recognition-I.C.A.R.E. Awards
2. Training Opportunities Added-Classroom and virtual trainings-Courses include communication strategies, Cultural Competency and Implicit Bias, and HPI -
3. Communication – targeted effort by Organizational Development Team to assist leadership with employee relations.
2020Launch 2020 Employee
Engagement & Culture of Safety Survey
Ø Assist Cook County Health in measuring whether the initiatives made an impact across the health system.
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The 2018 Employee Engagement Survey resulted in:
• The Cook County Health I.C.A.R.E. Awards
• The Years of Service Recognition program
• The new and improved Employee Assistance Program (EAP)
• And more!
Journey to a High Reliability Organization
Human Performance Improvement
(HPI)
Cultural Competency & Implicit Bias Training
High Reliability Safety Bundle
Leader Methods & Error Prevention Training–Phase I
Leadership Methods–Phase II
Building a Culture of Employment Engagement
All leaders are required to attend Human Performance Improvement courses:
Metrics
FY 2020 CCH HR Activity Report
16Does not include Consultants, Registry and House Staff
Thru 08/31/2020
242231 227
6846
92
0
50
100
150
200
250
300
Quarter 1
Quarter 2
Quarter 3
Quarter 4
FILLED POSITIONS 2019 Filled (700) | Externals (480)
2020 Filled (209) | Externals (146)157 125 152174
97181
0
100
200
Q U A R T E R 1
Q U A R T E R 2
Q U A R T E R 3
Q U A R T E R 4
SEPARATIONS2019 Separations (434) 2020 Separations (452)
Deceased Discharged Resignation RetirementFY19 (434) 3 74 192 165FY20 (452) 10 80 181 181
3
74
192165
10
80
181 181
0
50
100
150
200
250
24%
76%
NET
External Hire - 146Separations-452
-306
Cook County Health HR Activity Report – Hiring Snapshot
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376 35
18 17 255
11 4218 206
0
100
200
300
400
500
600
700
Pre-Rec
ruitin
g
To be
poste
d
Curren
tly po
sted
In va
lidati
on
Awaiting
refer
ral/ re
post
Interv
iews i
n Proc
ess
Offer b
eing e
xtend
ed
Candid
ate in
proc
ess
Hire da
te se
t
Vacan
cies F
illed
Cou
nt o
f pos
ition
s402 Positions in Recruitment
Thru 8/31/2020
326 ( 81%) of the positions in process, are in the post-validation phase
Shared Responsibility Human Resources Management Finance / Human Resources Shared Responsibility
Clinical Positions 311| 77%Non-Clinical Positions 91|23%
146 / 71% Externals
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5
4
2
0 50
Labor
Budget
Classification &Compensation
PositionControl
Hiring Plan
18
NurseTechnician/
Technologist/Lab
Managed Care Physician Other BehavioralHealth
PhysicianAssistant Finance Procurement Environmental Trade
6/30/2020 |216 101 36 39 15 4 9 4 2 4 1 17/31/2020 |260 101 57 40 23 14 9 5 5 4 1 108/31/2020 | 280 92 55 65 26 16 9 5 6 4 1 1#REF! 1
0
20
40
60
80
100
120
Of the 402 positions in Human Resources, 280 were approved by the Department of Budget & Management Services:
Cook County Health HR Activity Report
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0
139
11095 90 90 90
203
140
10895.9 96.4 100 91
0
50
100
150
200
250
FY14 FY15 FY16 FY17 FY18 FY19 FY20
Average Time to Fill(Without Credentialed1)
Goal Actual
Improve/Reduce Average Time to Hire*
1Credentialed Positions: Physicians, Psychologist, Physician Assistant I and Advanced Practice Nurses.
Employment Plan Update12th Semi-Annual Report
What’s New
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Reporting Period: January 1-June30, 2020
v Employment Plan was amended on February 3, 2020
v Human Resources decreased number of requisitions posted to address budget deficit
v National/State/County Emergency declared in March due to COVID-19 Pandemic§ Many CCH employees performed telework from mid-March through mid-June
§ CCDPH received $40 million COVID-19 Contact Tracing Grant to hire staff and support tracing efforts
v EPO personnel transitions
Monitoring Activity
22
Supplemental Policies & Appointments Volume
Approved Interim Assignments 34
Demotions 1
Department/Division Chair Appointments 1
Direct Appointments 10
Grade 24 Salary Determinations 3
Layoffs (Non-Union) 46
Hiring Processes and Policies
0
20
40
60
80
100
120
140
Posting Validation Interviews SelectionMeeting
Decisions(DTH)
Monitored Hiring Processes
11th Report (2019) 12th Report (2020)
Requisitions Posted11th Report: ~400 12th Report: ~230
Discipline Policy
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EPO Monitoring of Discipline
Total Discipline Issued: 172
Total Monitored: 50 (30%)
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Discipline Statistics
Attendance Discipline: 30%
Terminations*: 8%Ineligible For Hire List:Added -Removed -
22 10
*Terminations for Cause are added to the Ineligible For Hire List.
Investigations
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Statistics11th
Report12th
Report
Complaints 27 28
Closed Cases 12 19
cases referred out 8 8
Non-Compliance Notices 6 5
Incident Reports 3 0
2019 rollover to 2020 n/a 33
11%
11%
16%
22%
13%
5%
5%
3%
14%
Allegations
Discipline Discrimination HarrasmentHiring Retaliation TrainingWorking out of Class Political Discrimination OTHER
Discipline
Thank you.
Appendix
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0
1 1 3 2 24
1 2 1164
0
20
40
60
80
100
120
Pre-Rec
ruitin
g
To be
poste
d
Curren
tly po
sted
In va
lidati
on
Awaiting
refer
ral/ re
post
Interv
iews i
n Proc
ess
Offer b
eing e
xtend
ed
Candid
ate in
proc
ess
Hire da
te se
t
Vacan
cies F
illed
Cou
nt o
f pos
ition
s
44 Positions in ProcessThru 08/31/2020
37 ( 84%) of the positions in process are in the post-validation phase
Shared Responsibility Human Resources Management Human Resources Shared Responsibility
37 / 58% Externals
Cook County Health HR Activity Report Nursing Hiring: CNI, CNII
Cook County Health HR Activity Report – Revenue Cycle
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0 0 0 0 0
1
2
0 000
1
2
3
4
5
Pre-Rec
ruitin
g
To be
poste
d
Curren
tly po
sted
In va
lidati
on
Awaiting
refer
ral/ re
post
Interv
iews i
n Proc
ess
Offer b
eing e
xtend
ed
Candid
ate in
proc
ess
Hire da
te se
t
Vacan
cies F
illed
Cou
nt o
f pos
ition
s
Thru 7/31/2020
Shared Responsibility Human Resources Management Human Resources Shared Responsibility
