human resource management
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Transcript of human resource management
Human Resource Management
Employee Performance Appraisal
Introduction
Importance Manage and improve employees’
performance Compensation Training needs analysis Make more valid staffing decisions Enhance overall effectiveness of firm
Limitation of Performance Appraisal Efforts for short-term reward instead of long term
success of organization Supervisors consider EPA as reward punishment
exercise, not on overall skills and potential of the employees
Routine paperwork exercise rather than objective critique of the individual’s performance
Individuals consider the exercise as biased or unfair Subordinates react negatively when evaluators offer
unfavorable comments. Personal biases and inconsistencies of the individual
conducting EPA may undermine the efficacy of the entire exercise
What should be measured?
Worker or work performance Performance outcomes Example of instructor Clear distinction between competencies and
performance
Appraisal System
Who devises an appraisal system Measurement content Measurement process Rater Ratee Administrative characteristics
Measurement Content
Person Work Record of outcomes Domino’s Sheraton Hotel Others Important outcome categories
Quality, Quantity, Timeliness, Cost Effectiveness, Need for supervision, Interpersonal Impact
Measurement Process
Comparison among ratees Paired comparison Straight ranking Forced distribution (GE example)
Comparison among performance anchors Pairs of behavior statements Forced choice
Comparison to performance level anchors Graphic rating scales Behaviorally anchored rating scales MBOs Summated scales Performance Distribution Assessment
Rating errors
1. Leniency/Severity
2. Halo/Horns Effect
3. Central Tendency
4. Actor-observer bias
5. Representativeness
6. Availability
7. Anchoring
BenchmarkingGauging the internal practices and activities with an external standard or reference
Shaping1. Identify a benchmark2. Identify comparables3. Data on comparables4. Internal data5. Set specific targets6. Train staff to meet targets7. Feedback and reinforcement8. Progress review
BARS
