Q 1.Performance counseling should not give a chance in discussion like:- (M.A)

a) Incrementsb) Salariesc) Participationd) Rewards

Ans. a,b,d

Q 2.__________ system stresses on discipline and there is simplicity in the form.

a) Point ratingb) Rating scalec) Merit ratingd) Grading rating

Ans. c

Q 3.’Compensation and Benefits’ element of HRM focuses on whether the compensations are fair, consistent and which of the following?

a) Equitableb) Bulkc) Lesserd) Highest

Ans. a

Q 4.Objective of performance appraisal system is to identify the developmental needs of each employee.

a) TRUEb) FALSE

Ans. a

Q 5.what are the necessary steps in a benchmarking process? (M.A)

a) Determining the ‘gap’ between the current status and the benchmarkingb) Inculcating best practice & annihilating the competitionc) Identifying who &what to benchmarkd) Forecasting levels of performance

Ans. a,b,c

Q 6. Match the following:-

i)Assignment to some important task force or committee ii)Need-opportunity alignment

iii)Continued self development iv)”working on your liabilities”

a) Life long missionb) Crucial role played by HRDc) Officiating assignmentd) Offsetting plateauing effecte) Success formulaf) A leadership quality

Ans. 1 - d

2 - b

3 – f

4 - a

Q 7.Taking up another part time job or business simultaneously with that of original job is known as moon lighting by employees.

a) Trueb) False

Ans. a

Q 8.The major sources of recruitment for public sector undertaking are through(M.A)

a) Casual callers or employment seekersb) Employment exchangesc) Nespapers advertisingd) Advertising through word of mouth

Ans. a,b,c

Q 9.Now a days one huge task, which the HR managers do, is:

a) Solvingb) Producingc) Hiringd) Motivating

Ans. c

Q 10.HRD aims at developing the capabilities of which of the following, in order to handle functions like industrial relations, rewards and punishments, performance appraisal etc?

a) Line managersb) Requirements c) Competitors d) Employers

Ans. a

Q 11.Human resource has thinking power hence it can be used as money, material or machines.

a) TRUEb) FALSE

Ans. a

Q 12.Compensation may be used to (M.A)

a) Recruit & retain qualified employeesb) Encourage & punish peak performancec) Reward & encourage peak performanced) Reduce turnover and encourage company loyalty.

Ans. a,b,c

Q 13.In today’s organisation HR managers need to think themselves as strategic partners.

a) TRUEb) FALSE

Ans. a

Q 14.Human resource needs to assist companies in becoming competitive by developing- (M.A)

a) Short-range strategiesb) Workforcec) Business objectivesd) Long-range strategies

Ans. b,c,d

Q 15.Which of the following are the factors affecting HRP? (M.A)

a) Demand for productb) Type of organizationc) Strategy of organizationd) Time period

Ans. a,b,c

Q 16.The __________ has to be motivated and kept satisfied at all times in his stay in the company.

a) Managers b) Supervisorsc) Employeed) Employer

Ans. c

Q 17.Selection is the process of matching people and their career needs and capabilities with the __________ and career paths .

a) Research b) Jobsc) Changed) Mechanism

Ans. b

Q 18.Employer has to pay _________ of the basic wages to the employees during the lay off period.

a) 30%b) 50%c) 45%d) 60%

Ans. b

Q 19.Need identification(training) exercise can don real harm if the needs are not met through suitable training programmes.

a) TRUEb) FALSE

Ans. b

Q 20.HRD is associated with various features those are (M.A)

a) Systemb) Clerical processc) Planned processd) Interdisciplinary concept

Ans. a,b,c

Q 21.M.M. Khan defines HRD as the process of increasing knowledge, capabilities and _____________ of all people working at all levels in a business undertaking.

a) Individual approachb) Positive work attitudec) Functionsd) Relations

Ans. b

Q 22.When is it said that the consumer is exploited?

a) When he receives inferior goods.b) When the workers grievances are redressed or if the producer increases his profit share.c) When the employer uses obsolute technology & processesd) When workers productivity is not up to the mark

Ans. a

Q 23.In both individuals and group interviews for HRD audit, the following open ended questions are asked(M.A)

a) What are the strengths of your union leaders?b) What are the strengths of your HRD functions?c) What are the areas where your HRD function can do better?d) What changes do you suggest to strengthen HRD in your company?

Ans. b,c,d

Q 24.Why do most companies prefer HRD audit?

a) To take stocks of things and to improve HRD for expanding, diversifying and entering into fast growth phases.

b) To take production stocks of things and to improve HRD for expanding, diversifying sectors.c) There is a widespread feeling that HRD has not lived upto the expectations of either top management or

line managersd) There is a widespread feeling that HR systems are people intensive and require a lot of managerial time

Ans. a

Q 25.At a certain stage the upward mobility stops for many employees. This is inescapable in views of pyramid organisation structure. This phenomenon is called:

a) Pyramiding b) Stage of declinec) Plateauingd) Saturation

Ans. c

Q 26.There has been tremendous decrease in the no of female employees in all types of organisation.

a) TRUEb) FALSE

Ans. b

Q 27.What means degree of accomplishment of the tasks assigned to an employee by way of job contents?

a) Performanceb) Presentc) Planningd) Potential

Ans. a

Q 28.What is the long form of CII?

a) Cell of Indian Industryb) Confederation of Indian Industryc) Confederation of Indian intelligenced) Concept of Indian Industry

Ans. a

Q 29.TQM is the conformance to the requirements which ___________ expect.

a) Performance Standardsb) Customersc) Managementd) Quality control system

Ans. a

Q 30.What is it that is emphasized that a good manager does not seek?

a) Affectionb) Popularityc) Skilld) Respect

Ans. a

Q 31.While evaluating __________ jobs, where nature of works is difficult to be expressed in quantifiable numbers.

a) Workers b) Supervisorsc) Manageriald) Personnel

Ans. c

Q 32.Others’ questionnaires is to be filled in by the ____________ only and is shown to the participants solely for orientation purpose.

a) Demonstratorb) Evaluatorc) Ratersd) Supervisors

Ans. a

Q 33.If the company wishes to recruit locally it is through

a) Campus recruitmentb) Walk in interviewsc) Selection processd) Head hunters

Ans. b

Q 34.__________ questions are designed to evaluate by finding out how much a person knows.

a) Leadingb) Testingc) Opend) Empathetic

Ans. a

Q 35.Promotion is done to develop the employee thereby reducing productivity.

a) TRUEb) FALSE

Ans. b

Q 36. Match the following:-

i)Line managers ii)Line managers

iii)Personnel manager iv)Personnel manager helps in

a) Assist the line manager b) Help in transfer c) Administer transferd) Hiring new peoplee) Recruiting the line managerf) Advising the line manager

Ans. 1 – c

2 – b

3 – a

4 – d

Q 37. _________is route to be followed in oder to realise vision and overall purpose.

a) Objectiveb) Strategy

c) Aimsd) Goals

Ans. b

Q 38.What were the critical factors & attributes of the above mentioned performance appraisal format- (M.A)

a) Planningb) Job knowledgec) Winning instinctd) Personality

Ans. a,b,c

Q 39.A major impediment to organisational efficiency is lack of proper communication & information flow. One reason for this is________

a) Decentralisationb) Vertical growth of organisationc) Increasing professionalism & dynamismd) Extensive compartmentalisation

Ans. a

Q 40.The HRD programmes fail due to poverty and social injustice

a) Trueb) false

Ans. a

Q 41.In which approach towards training and development stress is to be given on learning rather than on teaching?

a) SSL technologyb) Walk about approachc) Agricultural approachd) Manufacturing appoach

Ans. c

Q 42.TQM consists of two stands namely,quality of ________and quality of conformance to design

a) Standardsb) Designc) Mechanismd) Evaluation

Ans. b

Q 43.An employee who is categorised as dead wood is one who has absolutely no potential for growth & should be included in a rationalisation programmes

a) Trueb) false

Ans. b

Q 44.Name the three performance counselling phase:- (M.A)

a) Rapport buildingb) Explorationc) Communicationd) Action planning

Ans. a,b,d

Q 45.Besides business process re-engineering & benchmarking, which are some other useful tools to bring about continuous improvement in an organization? (M.A)

a) Human resource auditb) Human resource accountingc) Urgency motivationd) Management by objectives

Ans. a,b,c

Q 46. The most distinguishing feature of this model; however before giving the incumbent a higher position in the hierarchy, putting him through a job rotation and testing programs to enhance his-

a) Leadership quotientb) Managerial abilitiesc) Inter-personal skillsd) Coping capabilities

Ans. c

Q 47.What are the needs for quality audit? (M.A)

a) It provides a benchmark as to the performance of the quality system.b) It acts as an appraisal system to gauge the performance of the TQM processes. c) It constitutes a permanent record of the progress in achieving the goal of quality.

d) It facilitates and encourages supplier quality certification systems.

Ans. a,c,d

Q 48.The stage where employees face a mid-career crisis is called as the stage of decline in the career development cycle.

a) Trueb) False

Ans. b

Q 49. Who said “you cannot teach philosophy to a hungry man?”

a) Indira Gandhib) Pandit Nehruc) Lal Bahadur Shastrid) Mahatma Gandhi

Ans. b

Q 50.What system of human resource management has it roots in organized sector like agricultural sector and small scale industrial sector?

a) Moon lightingb) Human Resource Accountingc) Collaborative managementd) Employee’s Proxy

Ans. d

Q 51.Some organizations have successfully experimented with foreign assignment in the career path model. What are the benefits of this form of assignment? (M.A)

a) The individual is tested in an alien environmentb) He is trained to see the business in a global contextc) Lack of opportunity in our country doesn’t come in the way of career progression d) To get a feel for different environment and culture

Ans. a,b,c

Q 52.In an employees organization the flow of decisions from the working committee flows to

a) Working committeeb) President/Secretary of branch unionc) General secretaryd) President/Secretary & craft/unit level union

Ans. b

Q 53.The aim of the majority of the systems of job evaluation is to establish, on agreed basis, the relative values of different jobs in a given plant.

a) TRUEb) FALSE

Ans. a

Q 54.The conditions in labour market affect the following process to certain extent

a) Recruitmentb) Selectionc) Wagesd) Of company

Ans. c

Q 55.It is said that HRD function is beneficial to both organization and the __________.

a) Executivesb) Employeesc) Nationd) Management

Ans. b

Q 56.Five main phases make up the process of the feedback exercise, name the PHASE 4:

a) Data feeding Reports & Analysis b) Workshopc) Questionnaire distributiond) Monitoring

Ans. a

Q 57.The reviewer has the prime role of recording major appraisal details.a) TRUEb) FALSE

Ans. b

Q 58.What is an inherent problem with organizations running their own educational institutes?

a) Lack of resourcesb) Lack of expertise outside the industryc) Funding from U.G.C. and State Govt.d) Economic viability

Ans. c

Q 59.What are the factors that warrant the attention for successful implementation? (M.A)

a) Feedback managementb) Action planningc) Reinforcement of new behaviord) Feedback analysis

Ans. a,b,c

Q 60.When employees realise that their demands for better salaries cannot be met what do they depend upon as an additional source of income? (M.A)

a) A part time jobb) A part time businessc) Starting up an industrial unitd) Quit their job and take up a business

Ans. a,b,d

Q 61.What are the evident advantages of a flexitime system? (M.A)a) Calculation of overtimeb) Decline in absenteeismc) Increase in productivityd) Increase in morale due to an individualistic approach to work schedule

Ans. b,c,d

Q 62. . Match the following:-

i) The interview methods ii) The questionnaire method

iii)Dr. George S. Odiorne iv)Dr. Blake and Mouton

a) Managerial walkoverb) Grid seminarsc) In the absence of appraisal systemd) Supervisory skill level surveye) A large target groupf) HR portfolio matrix (classification quadrants)

Ans. 1 – c

2 – e

3 – f

4 – b

Q 63.Adequately rewarded employee for the result shown by him cannot have a confidence in the organization.

a) TRUEb) FALSE

Ans. b

Q 64. For closure, if there is no response ( from government) within________ permission is deemed to have granted.

a) 30b) 90c) 60 d) 45

Ans. c

Q 65.Individual interviews are conducted normally for groups of four to eight individuals.

a) TRUEb) FALSE

Ans. b

Q 66.It is estimated that ___________ of the 10 million employees in the central govt. including departmentally run undertakings is found to be excess.

a) 1.0 millionb) 2.0 millionc) 1.8 milliond) 0.5 million

Ans. c

Q 67.The element ‘career development is assuming an alignment of __________ in HRM.

a) Businessb) Managementc) Workersd) profits

Ans. b

Q 68. For campus recruitment the organization can know methods to cut cost by understanding and dividing the number of(M.A)

a) Applicantsb) Job acceptance formsc) Candidates attending the campus interviewd) Companies coming to campus

Ans. a,b,c

Q 69.It is publicised that transfers is a major problem of the members of dual career groups.

a) TRUEb) FALSE

Ans. a

Q 70. Enlist the components of the success formula. (M.A)a) Leadership qualitiesb) Relationshipsc) Job responsibilities

d) On-job experience Ans. a,b,c

Q 71.For the period of the lay off up to a maximum of _________ workmen will be paid compensation equal to half their basic pay & D.A.

a) 90 daysb) 45 daysc) 30 daysd) 60 days

Ans. b

Q 72.No worker employed in any industry who has been in continuous service for more than ________can be retrenched untill prior permission from the govt. to retrench in undertaking employing more than 100 people.

a) 1yearb) 2yearsc) 6 monthsd) 90 days

Ans. a

Q 73._________ of more than 1500 managers in Dr. Odiome’s study were found to be in the work horse category.

a) 65%b) 56%c) 79%d) 85%

Ans. c

Q 74.what are the 3 tiers inscribed in the training need identification through survey method? (M.A)

a) Identifying problems of various departments & the training needs for the various categories of employees by line manageres through questionnaire

b) Conducting a personal interview with likely trainees for essential feedback c) Prioritising the various training areas for different categories of employees by the senior managers &

HODs.d) Conducting interview with the deputy general managers & general managers to get their feedback.

Ans. a,c,d

Q 75.HRD________is in methodology of evaluating various elements of HRD. a) Auditb) Planningc) Structured) System

Ans. a

Q 76. Drawbacks of internal sources of placements are (M.A)

a) Underperforming candidates apply for higher postsb) Thorough study of past performance mingh not always hold truec) Difficulty in rejecting unsuccessful candidatesd) Over performing candidates applying for higher posts

Ans. a,b,c

Q 77.Mention the defects of simple ranking method: (M.A)a) Simplicity tends to make measurement somewhat crudeb) Absence of pre-determined yardstick leads to personal biasc) All the factors affecting the job are not consideredd) Some factors affecting the job are considered

Ans. a,b,c

Q 78.HRD enhance internal capabilities of an organisation to deal with current or future challenges to be faced by an organisation.

a) TRUEb) FALSE

Ans. a

Q 79.__________is an advancement of an employee to better job conditions. a) Promotionb) Demotion c) Medical exam d) Referral check

Ans. a

Q 80.Supplier teaming is to develop short term relationship with a few higher-quality suppliers .

a) TRUEb) FALSE

Ans. b

Q81. Low commitment to work saves direct and indirect costs of labour.

a) TRUEb) FALSE

Ans. b

Q 82.In which kind of approach the goal of HRM is to reduce costs with specified rules and procedures?

a) Commitmentb) Systems c) Control

d) Psychological

Ans. c

Q 83.The most popular medium for advertising for external placements is through(M.A)

a) Television b) Pressc) Radiod) Word of mouth

Ans. a,b,c

Q84. Name the word which enable the superior to verify that he has correctly heard?

a) Testingb) Leadingc) Paraphrasingd) Feedback

Ans. c

Q 85. Name one of the components/elements of the flow of decisions in the employees organisation as a bid to increase union member loyalty:

a) Providing wrong information about managementb) Grievance handling about managementc) Industrial relations about managementd) Agitation about management

Ans. a

Q 86.Western and third world Studies of organitional excellence indicate major keys to organisational excellence+B172, those are-(M.A)

a) Mission b) Goals c) Policies d) Rewards

Ans. a,b,c

Q 87.Name some guideline that could be followed in giving feedback.a) Suggestiveb) Continuousc) Positive

d) Negative

Ans. a,b,c

Q 88. According to Lahiry what is the simple act of comparsion & learning for organisational improvement?

a) Business process re-engineeringb) Intra-firm comparsionc) Benchmarkingd) 360 –degree approach

Ans. c

Q 89. SAIL helped HR managers to head separate outfits .a) TRUEb) FALSE

Ans. b

Q 90. Match the following

i) “You said it” suggestion boxes ii) (1912) TISCO

iii) Reduction of supervisory levels iv) To be trained to be independent entrepreneur

a) Middle managers & Supervisorsb) Free medical aid for empolyeesc) Flatter structures with less hierarchical controld) “Building people to build business”e) Human resources professionalsf) The eight hour work day

Ans. 1 – d

2 -- f

3 – c

4 – a

Q 91. Business re-engineering often shifts the power base.changing the command – and – control approach to_________

a) Direct-and-superviseb) Mobilised-and-enablec) Dynamic- and –reactived) Proactive- and -innovative

Ans. b

Q 92. The role of the organisation in career planning is to introduce & strengthen system to ensure______of employees.

a) Self developmentb) Developmentc) Career progressiond) Participation

Ans. c

Q 93. It is one of the participles of HRM that employees are made to feel that they are which of the following?

a) Of no use to the organisationb) Valuable to the organisationc) Unprodutive d) Motivational

Ans. b

Q 94. The data obtained through job analysis are recorded on what is known as job analysis sheet.

a) Trueb) False

Ans. a

Q 95. Career planning involves efforts on part of the organisation to provide avenues for the growth to its employees but the other side of the coin is the role of the employees in career planning through________

a) Career path developmentb) Self modellingc) Self developmentd) Once own committed career path

Ans. a

Q 96.The capacity to take considerable responsibility, ability to control and influence others and skills in problem solving primarily show:

a) Search for securityb) Technical-functional competencec) Managerial competenced) Dysfunctional competence

Ans. c

Q 97.Name the steps that develop strategic framework for HRD(M.A)a) Realistic employee developmentb) Measurable employee developmentc) Well costed employee developmentd) Under costed employee development

Ans. a,b,c

Q 98.What does HRP need, to effectively meet the changing strategies & objective?

a) Constant updatingb) Limitations c) Political backgroundd) Effective market for product

Ans. a

Q 99.Which kind of inequality to a great extent affects industrial relations?a) Price b) Qualityc) Waged) Technology

Ans. c

Q 100.One of the key advantages of a multi-rater appraisal system is that-a) It is highly technical appraisal systemb) It adds objectivity and supplements to the traditional appraisal systemc) It utilises the reportive of expert guidanced) It is a fair appraisal system

Ans. b

Q 101.Name the organisations which have adopted effective HRD procedure? (M.A)

a) Bajaj auto Itd.b) TELCOc) L & Td) HLL

Ans. b,c,d

Q 102.What are the objectives of inspection? (M.A)a) Removing defectsb) Consumer satisfactionc) Quality productd) Reduction in wastage

Ans. a,b,c

Q 103._______ are judgements of characteristics, traits of employee.a) Performanceb) Appraisalsc) Potentiald) Merit

Ans. b

Q 104.Kotter (1996) in his book leading change suggest that crisis when times are good can effectively trigger people off on the right track.

a) Trueb) False

Ans. a,

Q 105. ________ responsibility is much more than of worker.a) Managerb) Supervisorc) General Managerd) Personnel Manager

Ans. b

Q 106.Organisation should not employ specialists for the various operational activities.

a) TRUEb) FALSE

Ans. b

Q 107.According to whose research trends in pay structures in the IT industry indicated that most companies provide employee with cash-heavy compensation packages.

a) Pascalb) Hewlettc) Pereek d) Roa

Ans. b

Q 108.One of the features of HRD goals is,_______ & it is a perishable commodity.

a) Labourb) Managerc) Organisationd) Management

Ans. a

Q 109.What are the components/elements of a flow of decisions in employees organisation? (M.A)

a) Providing wrong information about managementb) Political tacticsc) Promotional opportunitiesd) Grievance procedure

Ans. a,c,d

Q 110. The two parties to collection bargaining viz.,th employees and the employers have an opportunity to ventilate their side of the problems without any reference to the impact of that settlement on the-

a) Public b) Governmentc) Consumerd) Trustees

Ans. c

Q 111.For closure .every work to be compensates with_______average pay for every year of service completed.

a) 10 daysb) 30 daysc) 45 days

d) 15 daysAns. d

Q 112.The jobs falling under the same grade get different wage scale.a) Trueb) false

Ans. b

Q113. Attracting good candidates depends on the

a) Future performance of companyb) Present performance of companyc) Past and present performanced) Past performance of the company

Ans.b

Q 114.Section _______of the Industrial Disputes Act (104).1947, does not confer the right on employers to lay off workers for whatever reason they deem fit.

a) 25-Db) 25-Mc) 25-Cd) 25-F

Ans. c

Q115. Match the following:-

i) Job facters enumerated as: ii) Wage survey:

ii) Designing wage structure: iv) Concept suggested by Elliot Jecques.

a) Effort, responsibility, skill, working conditionsb) It take into account the various key factors that will tell the overall performance of a jobc) Effort, point, skill, working conditions.d) Similar jobs are grouped and treated as a job class.e) It place all evaluated jobs according to point in term of money.f) Effort, grading, skill working conditions.

Ans. 1-a

2-e

3-d

4-b

Q 116.Need and importance of TOM: (M.A)a) Enhancing qualityb) Sporadic quality improvementc) Reducing wasted) Flexibility

Ans. a,c,d

Q 117.An employ sponser, the HR manager plays an integral role in organisational success.

a) True b) False

Ans.a

Q 118. . Match the following:-

iii) Swim or sink approach ii) Plateauing

iv) Development grade iv) Success formula

a) Saturated upward mobilityb) Exploratory stagec) Below the management cadred) Lack opportunitye) Self-developmentf) Job responsibilities, relation , leadership qualities

Ans. 1-b

2-a

3-c

4-f

Q 119.Participants are given two questionnaires________ and 2 othersa) Hisb) Selfc) Herd) him

Ans. b

Q 120.In which method common factors to all the Jobs are identified?a) Factor comparisonb) Analyticalc) Non-analyticald) PointAns. d

Q 121.The dimensions of the human resources portfolio matrix do not have the same form as for product & market portfolio.

a) TRUEb) FALSE

Ans. b

Q 122._________ forms the last phase of the 360- degree feedback exercise.a) Monitoringb) Feedbackc) Counsellingd) Workshop

Ans. c

Q 123.What are the elements of a quality control system? (M.A)a) A means of measurement of accomlishmentb) A means of standardc) A comparison of actual results with the standardd) A means of continuous improvement

Ans. a,b,c

Q 124.The ultimate responsibility towards the “welfare”of the consumer rests on the heads of the

a) Governmentb) Employerc) Consumers

d) Consumer association

Ans. d

Q 125.The common sources of recruitment are through (M.A)a) Newspaper advertisements b) Employment exchangec) Employee referrald) Word of mouth

Ans. a,b,c

Q 126.________practices help people to work smarter. a) Job enlargementb) Job involvementc) Job rotationd) Job management

Ans. c

Q 127.One of the organization measures to overcome HRD problems is that the expenditure on HRD should be treated as________

a) Waste of moneyb) Investmentc) Lossd) Profits

Ans. b

Q 128.In HRP an HR manager has to ensure that sufficient representation is given to candidates from the which of the following? (M.A)

a) Weaker sectionb) Physically handicappedc) Socially and politically oppressedd) Skilled workers

Ans. a,b,c

Q 129.________ is a termination of the services of a workman inflicted by way of disciplinary action.

a) Dismissalb) Retrenchmentc) Dischanged) Closure

Ans. b

Q 130.what are the evident consequences & challenges emanating from dual career groups? (M.A)

a) Absenteeismb) Work sharing c) Restricted freedomd) Low produtivity due to conflict of interests

Ans. a ,b,c

Q 131.Why is it found that federations & unions constitute an important & crucial wing of an organisation?

a) If mismanaged they affect industrial peaceb) They have a strong bearing on the culture of the organisationc) They can be threat to managementd) They determine the survival of the organisation

Ans. a

Q 132.Name the various processes of job evaluation: (M.A)a) Classify the job b) Select the methodc) Gain acceptanced) Loss acceptance

Ans. a ,b,c

Q 133.HRM is responsible for getting the best people, training them and providing mechanism to ensure that these employees maintain their productive affilitation with the organisation.

a) Trueb) False

Ans. a

Q 134.In some cases, individual and group interviews are substituted by_________ a) LTIPb) LSIPc) LPIPd) LRIP

Ans. b

Q 135.Federations may invite the management’s representatives to participate in working committee meetings. Who would the unions at plant level/ shop level essentially invite?

a) Chief of the organisation or his nomineeb) Divisional/departmental manager & personnel manager c) Divisional/departmental manager & line representativesd) Representatives from line & personnel department

Ans. a

Q 136.Basically a two day workshop is conducted under phase 5 which stretches to three or more days depending on the no. of participants

a) Trueb) false

Ans. a

Q 137.Management of human resources in the responsibility of line managers. a) TRUEb) FALSE

Ans. a

Q 138.what are the different forms of federation and unions within an organisation? (M.A)

a) Craft/unit level unionb) General union/parents body unionc) Branch uniond) Working committee

Ans. a,c,d

Q 139.Companies can offer the option only to employees who are above_______years of age or have served with the company for 10 years.

a) 35b) 38c) 45d) 40

Ans. d

Q 140.To evaluate is to assess the value. a) Trueb) False

Ans. a

Q 141.Pfeffer (1998) has identified seven dimensions of successful organisation, name one of them.

a) Job rotationb) Employment securityc) Potential appraisald) Performance appraisal

Ans. b

Q 142.A network of job specification in terms of kind of person needed to perform the job is

a) Manpower planningb) Recruitmentc) Personnel specification d) Job description

Ans. d

Q 143.Performance management system ensures linkage between individual and organisational goals.

a) Trueb) false

Ans. a

Q 144.For each participant, a schedule is kept regarding the feedback he has been getting, for ever questionnaire that is received, what is it that is including- (M.A)

a) The name of the participant to whom it is addressedb) The working relationship of the rater is recorded throughout the exercisec) The name of the assessor to whom it is addressedd) The name of the administrator to whom it is addressed

Ans. a ,b

Q 145.vertical promotion includes greater responsibility,high pay and high status. a) Trueb) false

Ans. a

Q 146.In which kind of approach the HR system are intended to shape desired employee behaviours by forging links between oganisational goals?

a) Controlb) Commitmentc) Systemsd) psychological

Ans. b

Q 147.Name the style of management, where top level managers in India have been found to block the motivation and learning of employees (M.A)

a) Autocraticb) Paternalisticc) Coarcived) Co-ordination

Ans. a,b,c

Q 148.TQM is the conformance to the requirements which______expect a) Performance standardsb) Customersc) Managementd) Quality control system

Ans. b

Q 149.Why is that trade union leaders, particularly those connected with political parties may strongly oppose management participation in trade union?Because they are of the views that -

a) Management may impose their thought on the membersb) It may brood competition among membersc) It is unhealthy competition among membersd) Their influence is decelerated among the members

Ans. d

Q 150. For campus recruitment the organisation can know methods to cut cost by understanding and dividing the number of (M.A)

a) Applicantsb) Job acceptance formsc) Candidates attending the campus interviewd) Companies coming to campus

Ans. a,b,c

Q 151. Low commitment to work saves direct and indirect costs of labour. a) TRUEb) FALSE

Ans. b

Q 152. Performance counselling refers to the help provided by a manager to his subordinates, it attempts to help the employee in- (M.A)

a) Supportive atmosphereb) Empathetic atmospherec) Setting goalsd) Setting losses

Ans. a,b,c

Q 153. _________ main phases make up the process of the feedback exercise.a) Five b) Sixc) Fourd) Three

Ans. a

Q 154. At Hewalt Packard, as part of their BPR programme, the __________ directs resources from applicants to a centralised employment response centre.

a) TABSb) WFSc) GRPSd) EMS

Ans. d

Q 155. The application forms should meet the requirements like age, qualification and

a) Jobb) Experiencec) Contactsd) Address

Ans. a

Q 156. Why is it necessary in the interview method of need assesment that the process begin with a detailed discussion with the departmental/divisional heads?

a) To asses person biases, if presentb) To determine the leadership style & worker productivityc) To determine the parameters of the study & get a view on the training needsd) To review performance parameters & job descriptions with the head of the dept.

Ans. a

Q 157.Up gradation means employee is demoted. a) TRUEb) FALSE

Ans. b

Q 158.There are several ways in which human resource management can strengthen relationships to accomplish organisational goals. Discuss some Indian experiences indicated by a survey conducted in 1996 (M.A)

a) Greater emphasis on people related issues-“Building people to build business”.b) HRM is being used as a ‘business development tool’ c) In calculating business-orientation approach in HR professionals.d) An increasing number of HR professionals have been included in the top management of indian companies.

Ans. a, b,d

Q 159.Write the long form of (KPAs) a) Key potential areasb) Key performance areasc) Key planning areasd) Key postal areas

Ans. b

Q 160.HRD is associated with various features those are (M.A)a) Systemb) Clerical processc) Planned processd) Interdisciplinary concept

Ans. a,b,c

Q 161.The factors coming under discipline & attendance are time keeping and ___________.

a) Sincerityb) Obediencec) Puntualityd) Manners

Ans. b

Q 162.Name one of the important and valuable resource: a) Perormance resourceb) Potential resourcec) Human resourced) Manpower resource

Ans. c

Q 163.The no hours in a day, no. of days in a week and work schedule when the worker has to perform the job are normally stated in a job description

a) TRUEb) FALSE

Ans. b

Q 164.Objective of performance appraisal system is to identify the developmental needs of each employee.

a) TRUEb) FALSE

Ans. a

Q 165.Name the various ways through which business firms are being helped by well designed job evaluation: (M.A)

a) Enables firm to get datab) Establishes equal wage rate for all the jobs, according to job requirementc) Systematic process and understood by alld) Establishes different wage rate for all the jobs, according to job requirement.

Ans. a,b

Q 166.which point of importance of HRD helps in making people aware of skills required for job performamnce?

a) Role clarityb) Competent employees

c) Committed work forced) Synergy effect

Ans. a

Q 167.Most of the concepts of the HRM and / or organizational behaviour become non-practicable due to _________________.

a) HR Accountingb) Resistance to changec) Organisational politics d) Dynamism of industry

Ans. c

Q168. For campus interview with the institutes, what can be dropped to cut costs? (M.A)

a) High costb) Low success ratec) Many interview roundsd) Low cost

Ans. a,b,c

Q 169.Supplier teaming is to develop short term relationship with a few high quality suppliers.

a) TRUEb) FALSE

Ans. b

Q 170.Potential refers to the likelihood of the job holder making a future contribution to the employing organisation.

a) TRUEb) FALSE

Ans. a

Q 171.At a certain stage the upward mobility stops for many employees. This phenomenon ideally takes place around the age of

a) 45b) 35c) 50d) 40

Ans. d

Q 172.HRP involves determining the organization’s HR needs and _____________.

a) Strategies and philosophiesb) Developmentc) Importanced) future

Ans. d

Q 173.What is the result of this era of fierce competition & ever-changing global markets according to casio(1995)? (M.A)

a) Service orientation with sharper focus on customerb) Performance linked pay rather than seniority pay.c) Heavy rationalization of human assets.d) Smaller companies employing fewer people

Ans. a,b,d

Q 174.Essentials of effective QC’s:- (M.A)a) Prompt approvalb) Problem collectionc) Regular communicationd) Unconditional support

Ans. a,c,d

Q 175.It is said that rate the job, and not the _________. a) Wageb) Manc) Salaryd) personnel

Ans. a

Q 176.The term “CORE” in corporate core programmes means that these programmes would be extented to everybody in management & supervisory cadres.

a) TRUEb) FALSE

Ans. a

Q 177.Traditional performance measures usually cover only the financial aspect of an organization, & prove to be myopic & insufficient in the long term. A model designed by this association/Foundation indicates both financial and non-financial parameters with special emphasis on the later?

a) American productivity and quality centre’s international benchmarking clearing house.b) The European Foundation for Quality Managementc) The workforce Solutions company(WFS)d) Malcolm Baldridge Foundation for Quality Management

Ans. b

Q 178.A major impediment to organisational efficiency is lack of proper communication & information flow. One reason for this is _____________.

a) Decentralizationb) Vertical growth of organizationc) Increasing professionalism & dynamismd) Extensive compartmentalisation

Ans. a

Q 179.Financial difficulties, accumulation of stock, expiry of license or lease & exhaustion of natural resources are not considered valid reasons for closure as these are___________.

a) Avoidable circumstancesb) Unavoidable circumstancesc) Beyond the control of the employerd) Employee inflicted

Ans. a

Q 180.No worker employeed in any industry who has been in continuous service for more than __________ , can be retrenched until prior permission from the govt. to retrench in undertakings employing more than 100 people.

a) 1 yearb) 2 yearsc) 6 monthsd) 90 days

Ans. a

Q 181. Match the following:-

a) Assignment to some important task force or committee b) Need opportunity alignment

c) Continued self development d) “Working on your liabilities”

a) Life long missionb) Crucial role played by HRDc) Officiating assignmentd) Offsetting plateauing effecte) Success formulaf) A leadership quality

Ans. 1 – d

2 – b

3 – f

4 – a

Q 182.What is it that good HR practices can build? a) Peopleb) Competenciesc) Managersd) Employees

Ans. b

Q 183.Generally employee feel satisfied when they are promoted to lower ladders in the organisation.

a) Trueb) false

Ans. b

Q 184.What kind of grading must be brought to the notice of the vice-president of the company? (M.A)

a) Fair

b) Excellentc) Superiord) Poor

Ans. b,d

Q 185.Match the following:-

a) The machanism of price fixation b) These are not the days of individualism & unorganisation

c) Knowledge of the subject, hard work & d) To divert manufacturing activeties from urban to a sincere approach rural areas

a) One of the role of the consumer councilb) One of the role of the advisory committeec) Unionismd) Management participation in employees organisationse) A much neglected sphere of the marketf) Requisites for consumerism

Ans: 1 – e

2 – c

3 – f

4 – a

Q186. The ranking system is also know as ________ system.

a) Non –quantitativeb) Quantitative c) Qualitatived) Non-qualitative

Ans. a

Q 187.Federations may invite the management’s representatives to participate in working committee meetings.who would the unions at plant level/shop level essentially invite?

a) Chief of the organisation or his nomineeb) Divisional/departmental manager & personal manager.c) Divisional/departmental manager & line representatives.

d) Representatives from line & personnel department .

Ans. d

Q 188.Participants are given two questionnaires______ and 2 others a) Hisb) Selfc) Herd) him

Ans. b

Q 189.When the company does not have time to spend on human resource process it adopts recruitment through

a) Employment agencies and head huntersb) Organizational policyc) Advertisementsd) Applicants

Ans. a

Q 190.Employee and supervisor should be never involved while finalising job description.

a) TRUEb) FALSE

Ans. b

Q 191.What includes in salary survey? (M.A)a) Average compensationb) Inflation indicatorsc) Salary budget averagesd) Averages salaries

Ans. b,c,d

Q 192.What are the objectives of a quality control programme? (M.A)a) Improvement in standard of goods with very little increase in cost of productionb) Improvement in minimizing wastagesc) An effective inspection & control systemd) Conformance with desired standards

Ans. a,b,d

Q 1.In the development grade method of career planning the selected staff for this grade would remain there only for ________ years.

e) Onef) Twog) Threeh) One and half

Ans. b

Q 2.Employment agencies normally recruit at

e) Lower and middle levels of managementf) Lower and top levels of managementg) Middle and top levels of managementh) Top and lower levels of management

Ans. c

Q 3.TQM believes that quality reduces cost through reduced wastages, greater productivity and _____________.

e) Conformance to standardsf) Reduced incomeg) Clear responsibility accountingh) Increased turnover

Ans. d

Q 4.When there is an increase in the wage bill (through collective bargaining), the party, usually to make the biggest sacrifies is the

c) Employerd) Consumere) Workmenf) Society at large

Ans. c

Q 5.Promotion is done to utilize the employee’s skill and knowledge.

e) TRUE

f) FALSE

Ans. b

Q 6. Section ________ of the Industrial Disputes Act 1947, states that an employer should only retrench employees who have been most recently hired.

g) 25-Dh) 25-Mi) 25-Gj) 25-F

Ans. c

Q 7.What are the different stages that emerge in the career development cycle? (M.A)

c) Establishment staged) Stage of disharmonye) Maintenance stagef) Stage of decline

Ans. a,c,d

Q 8.Counselling involves a one to one discusssion between the participant and administrator.

a) TRUEb) FALSE

Ans. a

Q 9.Name the various HRD values like: (M.A)

e) Opennessf) Aims g) Trusth) Autonomy

Ans. a,c,d

Q 10.HRP facilitates which process to international expansion ?

e) Meeting staffing needsf) Expansiong) Environment developmenth) Production

Ans. c

Q 11.All forms of job evaluation are designed to enable management to determine how much one job should be paid as compared to others.

c) TRUEd) FALSE

Ans. a

Q 12.On the basis of job elements and organisational demand an appropriate ________ of job evaluation should be selected.

e) Studyf) Typeg) Methodh) Course

Ans. c

Q 13.What is one of the factors / ingredients required to succeed as an effective consumer organisation?

c) Political backingd) Knowledge of product pricing e) Unionismf) Initiative

Ans. c

Q 14.Why do most companies prefer HRD audit?

e) To take stocks of things and to improve HRD for expanding, diversifying and entering into fast growth phases.

f) To take production stocks of things and to improve HRD for expanding, diversifying sectorsg) There is a widespread feeling that HRD has not lived upto the expectations of either top management or

line managersh) There is a widespread feeling that HR systems are people intensive and require a lot of management time

Ans. a

Q 15. Match the following:-

i) HRD mechanism ii)HRD process variables

iii)HRD outcomes variables iv)Organisational effectiveness dimensions

a) Job excellenceb) Better generation of internal resourcesc) Review discussions, feedback counselling sessionsd) Higher productivity and more profitse) Role clarity and risk takingf) Increase of costs

Ans. 1 – c

2 – e

3 – b

4 – d

Q 16.The most popular medium for advertising for external placement is through (M.A)

e) Television f) Press g) Radioh) Word of mouth

Ans. a,b,c

Q 17.HRD is a __________ function.

e) Isolatedf) Proactiveg) Independenth) Free

Ans. b

Q 18.For closure, every worker is to be compensated with _________ average pay for every year of service completed.

e) 10 daysf) 30 daysg) 45 daysh) 15 days

Ans. d

Q 19.It is very easy to write grade description, as the number of jobs increases.

c) TRUEd) FALSE

Ans. b

Q 20.What are the general characteristics of freedom or independence competence? (M.A)

e) They will like to work at their own placef) They will like to work as their own bossg) They will like to choose their working hoursh) Free lance writer & consultants come under this category

Ans. a,c,d

Q 21.Individual counselling forms the second phase of the 360-degree feedback exercise.

e) Truef) False

Ans. b

Q 22.__________________ leads to conflict between various departments is a functional organisation.

e) Development of own specialised interestsf) Faulty communicationg) The lack of appreciation for the constraints of other departmenth) High degree of autonomy

Ans. c

Q 23.A useful and objective data on employees generated by HRD facilitates which of the following?

e) Deciding the job profilef) Recruitment and selectiong) Human resource planningh) Development

Ans. c

Q 24.the relations between the superior & subordinate will be affected adversely in case of moon lighting by subordinate.

e) TRUEf) FALSE

Ans. a

Q 25.What is the published literature of the company which helps in assessing the strengths and weaknesses of HRD? (M.A)

e) Manual reportsf) Marked handoutsg) Personal manualh) Newspaper

Ans. a,b,c

Q 26.Organizational development assures healthy _____________ relationships.

c) Humand) Organizationale) Inter and intra unitf) Performance

Ans. c

Q 27.The capacity to take considerable resposibility, ability to influence and control others and skills in problem solving primarily show:

e) Search for securityf) Technical-functional competenceg) Managerial competenceh) Dysfunctional competence

Ans. c

Q 28.What is one of the key objectives of a performance appraisal?

e) To understand his own strengths and weaknesses with respect to his role in the organisationf) To act as a mechanism to only measures performanceg) Prevention is better than cureh) To judge the character traits of the work force

Ans. a

Q 29.In the same organisation, with the new policy, what is the policy if the assessor is transferred from his/her job after Feb?

e) He/She will complete the appraisal of those reporting to him/her & proceed on transferf) The appraisal will be done by the new incumbent in the position as at 31st Aug.g) Another superior takes charge of the appraisal for the assesseeh) Another superior along with the recommendations of the HR manager appraises the assessee

Ans. a

Q 30.Career planning involves efforts on part of the organisation to provide avenues for growth to its employees but the other side of the coin is the role of the employee in career planning through ____________.

e) Career path developmentf) Self modelingg) Self developmenth) Once own committed career path

Ans. c

Q 31.Growth of business calls for hiring of additional labour, while mergers will need a plan for which of the following?

e) Hiring skilled workersf) Lay-offsg) System changeh) Training and development

Ans. b

Q 32.In the career path models, it is aimed that essentially a ten years experience should be solid ten years experience, with one year experience repeated ten times.

e) TRUEf) FALSE

Ans. b

Q 33.Some organizations have successfully experimented with foreign assignment in the career path model, what are the benefits of this form of assignment? (M.A)

e) The individual is tested in an alien environmentf) He is trained to see the business in a global contextg) Lack of opportunity in our country doesn’t come in the way of career progressionh) To get a feel for different environment and culture

Ans. a,b,c

Q 34 Match the following:-

i) TQM ii) Focus on quality

iii)Quality iv) Quality circles

a) Principle managerial function

b) Totality of features & characteristics

c) Dr. W. Edwards Deming

d) Element of TQM

e) Important tool to control the quality of a product

f) Problem solving

Ans. 1- e

2- c

3- d

4- f

Q 35.There has been tremendous decrease in the no. of female employees in all types of organisation.

c) TRUEd) FALSE

Ans. b

Q 36. __________ having openness, trust, authenticity as its bed rock is highly suitable for 360 – degree appraisal.

a) Cultureb) Individualc) Atmosphered) surrounding

Ans. a

Q 37. What were the critical factors & attributes of the above mentioned performance appraisal format. (M.A)

e) Planningf) Job knowledgeg) Winning instincth) Personality

Ans. a,b,c

Q 38.The actual HRM process starts with the estimates of the amount and the type of ___________.

e) People neededf) Finance requiredg) Raw materialh) Procedure

Ans. a

Q 39.Name the dimensions identified by Pfeffer seem to characterise most not all of the system-producing profits through people. (M.A)

e) Selecting hiring of new personnelf) Self managed teamg) Decentralisation of decision makingh) Centralisation of decision making

Ans. a,b,c

Q 40.Western and Third World studies of organizational excellence indicate major keys to organizational excellence +B172, those are-(M.A)

c) Missiond) Goalse) Policiesf) Rewards

Ans. a,b,c

Q 41.Which out of the following is a dimension of quality as given by David Garvin’s eight principal quality dimensions-(M.A)

e) Flexibilityf) Reliability

g) Aesthetich) Perceived quality

Ans. b,c,d

Q 42.The process of 360 degree appraisal is broken into two stages- planning, implementation.

e) TRUEf) FALSE

Ans. b

Q 43.The major sources of recruitment for private sector are (M.A)

c) Advertisementsd) Employment exchangee) Employmee recommendationsf) Word of mouth

Ans. a,b,c

Q 44.Under a good appraisal plan, the plan must meet laws of land, and, acts relating to labour.

e) TRUEf) FALSE

Ans. b

Q 45.Name the word which enable the superior to verify that he has correctly heard?

e) Testingf) Leadingg) Paraphrasingh) Feedback

Ans. c

Q 46. While conducting training programmes, what is the need of the hour is that trainers assume the role of a ____________.

e) Transponderf) Liaisong) Facilitatorh) Mentor

Ans. c

Q 47. Name the type of questions hindering communication.

e) Criticalf) Empatheticg) Testingh) Leading

Ans. c

Q 48.what should be the for of feedback which is communicated in a manner that produces a constructive response in the subordinate?

c) Evaluatedd) Positivee) Descriptivef) Negative

Ans. c

Q 49. Name one of the components/elements of the flow of the decisions in the employee organisation as a bid to increase union member loyalty :

e) Providing wrong information about managementf) Grievance handling about managementg) Industrial relations about managementh) Agitation about management

Ans. a

Q 50.’Compensation and Benefits’element of HRM focuses on whether theb compensations are fair,consistent and which of the following?

e) Equitablef) Bulk g) Lesserh) Hightest

Ans. a

.

Q 51._______of more than 1500 manager in Dr. Odiorne’s study were found to be in the work house category.

e) 65%f) 56%g) 79%h) 85%

Ans. c

Q 52.Lay off is temporary dismissal of surplus staff for a maximum of______days due to shortage of coal,power etc.

e) 25f) 30g) 60h) 45

Ans. d

Q 53.Management of human resources in the responsibility of line managers.

c) TRUEd) FALSE

Ans. a

Q 54.The whole process of conducting a 360 –degree feedback process in any organisation could last about ____________

e) Two & half to about 4 monthsf) One & half to about 3 monthsg) One & half to 4 monthsh) One & half to 5 months

Ans. b

Q 55.If employee federations & unions are mismanaged they. (M.A)

e) Disturb the smooth functioning & growth of organisationsf) Manipulate company policies

g) Affect industrial peaceh) Affect effective management of personnel

Ans. a,b,c

Q 56.Every HRD system developed by an organisation should be based on the following elements of HRM. Those are: (M.A)

e) Suitable compensation planf) Selection of the right peopleg) Good performance appraisal systemh) Training to managers

Ans. a,b,c

Q 57. Match the following:-

i) HRD audit is undertaken, to make the HR function business driven ii) HRD audit is undertaken, for change of

leadership

iii)HRD audit is undertaken for promoting professionalism among employees iv)HRD audit is undertaken, for growth & diversification

g) Few organizations percieved HRD audit more as a renewal exerciseh) Few organisations needed to recruit new HRD manager and reorient the entire HRD Dept.i) Organisational restructuring may have necessitated meeting the changing environmental demands and

oppertunitiesj) Few organisations felt they had not paid adequate attention to their human resource due to constraint of the

pastk) A few organisations started realising the importance of skill development among employeesl) A few organisations undertook the initial steps using their existing staff to handle new projects

Ans: 1-c

2-b

3-e

4-f

Q 58.Promotion is done to develop the employee thereby reducing productivitye) TRUE f) FALSE

Ans. b

Q 59.The HR business ____________ are established to support the attainment of the overall plan and objectives.

e) Goals f) Objectivesg) Policiesh) Procedure

Ans. b

Q 60.What are the features of quarter moon lighting? (M.A)e) Candidate immediately after completing his school/college education joins an organisationf) Purchasing power reduces as his family grows g) The employee takes up a part time second jobh) He pursues this new job most of the time

Ans. a,b,c

Q 61.Factor comparision system consists of selection of key jobs.e) TRUEf) FALSE

Ans. a

Q 62. The _____________ provides resources to approved employment schemes in the organised & marginalised sectors.

a) National Renewal Grant Fund

b) National Renewal Closure Fund

c) Employment-Retirement Fund

d) Employment Generation Fund

Ans. d

Q 63.As per professor Len Nadler HRD is an organized learning experience within a ____________ with the objective of performance change.

c) Organizationd) Market

e) Given period of timef) scheme

Ans. c

Q 64. Match the following:-

i) Appraiser identity ii) Appraiser preparedness

iii) Appraisee preparedness iv) Appraiser instrument

a) This deals with actual conduct of the appraisal processb) This deals with the well designed 360 degree appraisal with help in generating a realistic feedbackc) This deals with a good questionnaire should include questions that are relevant to organisation’s culture and

goals rather than off-the shelfd) This deals with training of appraisee who can primarily address issues like how to process and analyse the

datae) This deals with selection and training aspects of appraisersf) This deals with the research indicating anonymity is of paramount importance

Ans. 1-f

2-e

3-d

4-c

Q 65.Increased acceptance of feedback appraisal system is that as large no. of managers work with wide range of other people, it becomes difficult for a single manager to accurately assess their contribution.

c) TRUEd) FALSE

Ans. a

Q 66.When is it said that the consumer is exploited?e) When he receives inferior goodsf) When the workers grievances are redressed or if the producer increases his profit shareg) When the employer uses obsolete technology & processesh) When workers productivity is not up to the mark

Ans. a

Q 67. What are the evident consequences & challenges emanating from dual career group? (M.A)

e) Absenteeismf) Work sharingg) Restricted freedomh) Low productivity due to conflict of interests

Ans. a,c,d

Q 68. What are the essential features of the multi-company collaboration technique? (M.A)

e) Companies of a varied backgroundf) A common forumg) Increased competitionh) Pooled resources

Ans. a,b

Q 69.It is technology which can provide competitive advantage to corporations. c) TRUEd) FALSE

Ans. b

Q 70. The new economic policy,1991 brought significant change in industrial & business sector. One of the important aspects of the new economic policy is the ___________.

e) Economic reconstructionf) Re-personalizationg) Exit policyh) Rationlisation of human resouce

Ans. c

Q 71.Which is the method least used, under the techniques of job evaluation?e) Job gradingf) Factor comparision systemg) Ranking systemh) Point system

Ans. c

Q 72.Compensation may be used to (M.A)e) Recruit & retain qualified employeesf) Encourage & punish peak performance

g) Reward & encourage peak performanceh) Reduce turnover and encourage company loyalty

Ans. a,c,d

Q 73.Ulrich (1994) says: The idea of utilising human resource as a strategic business partner is still at a level of ____________ rather than reality.

e) Latencyf) Rhetoricg) Infancyh) Modesty

Ans. b

Q 74.which of the following points highlight HRD’s importance? (M.A)e) Role clarityf) Committed workforceg) Evolving systemh) Synergy effect

Ans. a,b,d

Q 75.Generally, training need identification forms a part of _____________. e) Management development committeef) Training committeeg) Career planningh) Management appraisal system

Ans. d

Q 76. What is the initiating step which essentially commences the benchmarking process?

e) Determining the gap between the current status and the benchmarkf) Collecting data and informationg) Preparing an action planh) Identify who & what to benchmark

Ans. b

Q 77.The pay of an employee is based on considerations like skills, __________ efforts and accountability.

e) Organization structuref) Fieldg) Employee relationh) Job responsibilities

Ans. d

Q 78.Name one of the drawbacks that can take place while designing the form: c) The rating scale of performance management

d) The potential scales are ambiguouse) The rating scales are ambiguousf) The rating scales of the employee

Ans. c

Q 79.When company requires people urgently, it adopts a) Campus recruitmente) Walk in interviewsf) Selection processg) Head hunters

Ans. b

Q 80.360-degree appraisal is to get a broad assessment of an individual from different sources, following factors need to be watched at this stage-(M.A)

a) Individual learningc) Organisational learningd) Improved individual behavioure) Improved action planning

Ans. a,b,c

Q81. Structure interview is more __________.

a) Unreliable c) Realisticd) Reliable e) Unrealistic

Ans. b

Q 82.What is the method of (human resource valuation) where in the value of an employee in his alternative use is determined?

a) Opportunity cost methode) Histonical cost methodf) Current purchase power method(CPPM)g) Standard cost method

Ans. a

Q 83.Ranking system usually measures each job in comparison with other jobs in terms of relative importance of experience & education.

a) TRUEe) FALSE

Ans. a

Q84. The major sources of recruitment for public sector undertaking are through(M.A)

a) Casual callers or employment seekerse) Employment exchangesf) Newspapers advertisingg) Advertising through word of mouth

Ans. a,b,c

Q 85. At intel the Work Force Company(WFS) was framed & given monopoly over business process.

a) TRUEe) FALSE

Ans. a

Q 86.Name the two factors which lead people to work: (M.A)a) Economice) Organisingf) Motivation g) Controlling

Ans. a,c

Q 87.Company adopts employment agencies and head hunters when it wants to maintain

a) Confidentialitye) Good contactsf) Good sourcesg) Good recruiters

Ans. d

Q 88. HRP facilitates reduction in personnel cost because it helps the organization to anticipate which of the following?

a) Imbalance in HRb) International strategiesc) HRPd) Limitations

Ans. a

Q 89. The purpose of “employee assistance” element of HRM is to help employees in overcoming job related problems and not personal problems.

c) TRUEd) FALSE

Ans. a

Q 90. As a result of domestic & international competition, HR management is being given a key role. What are the changes in HR policies & programmes taking place vis-à-vis this changed environment? (M.A)

g) Corporate restructing & defining of roles as areas receiving less focus as opposed to areas pertaining to career growth & career planning

h) Manpower productivity has become a central issue in organisation as manpower costs go upi) Increasing emhasis on training and retraining to tap latent talentj) Companies are showing increasing willingness to retain & redeploy manpower

Ans. b,c,d

Q 91. The HRD programmes fail due to poverty and social injustice.e) TRUEf) FALSE

Ans. a

Q 92. Traditionally, human resources has been perceived as,.a) Autocratice) Bureaucraticf) Benevolentg) Laissez-faire

Ans. b

Q 93. It is said that HRD function is beneficial to both organisation and the ________.

a. Executives b. Emloyeesc. Nationd. Management

Ans. b

Q 94. Which is the factor influencing HRP?a) Type & quality of information used

b) Planningc) Marketing knowledged) Protection of weaker section

Ans. a

Q 95.What are the common job responsibilities of an executive ? (M.A)a) Co-ordinate Training Programmeb) Keep cost within budgetc) Administrative skillsd) Publish house journal

Ans. a,b,d

Q 96.In today’s organisation HR managers need to think themselves as strategic partners.

a) TRUEb) FALSE

Ans. a