Human centered design for government services
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Human-Centered Design: Improving the Delivery of Government Services Amanda Levinson and Erika Lowe
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Transcript of Human centered design for government services
What is human-centered design?
Designing solutions to authentic social problems with the users’ needs and feedback at the center.
Why use human-centered design for the delivery of government services?
1. People affected by problem central to process
2. Small scale tests before implementing big changes
3. More sustainable
4. Applicable to all fields
5. Fun and creative process