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https://www.myhealth.va.gov Slide 2 MHV Users Account Types Level One-MHV Basic & Advanced Account users: Patients who have registered but have not been in-person authenticated (IPA) Level Two-MHV Premium Account users: Patients who have registered and have been in-person authenticated (IPA) Slide 3 Why Authenticate??? With the exception of ordering refills by Rx number, all the advanced features are only available to users with a Premium account! Veterans can complete an IPA form at any Clinic or at Fort Harrison. Just see the Tele Health Technician or the front desk at your local CBOC. Veterans can also visit the MHV Coordinator in the Business Office at Fort Harrison. Slide 4 www.myhealth.va.gov Slide 5 Slide 6 Personal Info Tab Click Here Slide 7 The Blue Button Front Page /Personal Information Tab The Blue Button pulls your health information from the VA. To get your health information, you must use the Blue Button. Slide 8 Pharmacy Tab Slide 9 Refill Prescriptions Slide 10 Slide 11 Track Delivery of VA Prescriptions Slide 12 Slide 13 Prescription Medication Image Slide 14 Veterans Health Library Slide 15 Get Care Tab Slide 16 Slide 17 Wellness Reminders Slide 18 Track Health Slide 19 Labs and Tests Slide 20 Lab Results Slide 21 Slide 22 Slide 23 Secure Messaging Slide 24 Slide 25 Secure Messaging Response Times The clock is ticking3 Business days Response is required within three business days. After three days the message goes into an escalated status. Escalated Reports go to leadership. Goal is 3 Business days, escalated messages do happen sometimes when researching an issue. Normal response time is 24-48 hours. Slide 26 Questions? Slide 27