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HoldsSubmitted by Anonymous on Sun, 01/04/2009 - 21:49 Tag: Order Management /

When you prevent further processing on an order through an exception, you are placing a hold on the order.

Order Management enables you to hold an order, return, order line, or return line from continuing to progress

through its workflow by utilizing the holds feature. Holds can be applied manually or automatically based on a set

of criteria you define, such as a credit check hold.

In release 11i Oracle Order Management, applying and releasing holds can be performed directly from the Sales

Order Pad. You can manually send a notification through Oracle Workflow to specific individuals when an order

hold is applied. A concurrent program can automatically release holds based on the Hold Until date. Additionally,

you can track and view history information on holds at the order and/or line level.

Notes

Holds are assigned a Hold Type and are authorized for application and release for specific

Responsibilities.

•

You can define holds that are effective only at certain steps of the order or line workflow, as well as, holds

that apply regardless of the stage in the order’s flow. Holds can be defined to be specific for pick, pack, or

ship activities.

•

Holds may be designed to be applied automatically, or may be applied manually based on a set criteria

you define.

•

Hold Sources

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Hold sources allow you to apply a particular hold to a group of existing orders, returns, or their lines, and to

new orders or lines meeting your criteria. A hold source is the combination of a parameter (i.e. customer,

item, order, wh) and hold name that you specify. Hold sources are valuable when you want to hold all

current and future orders for an item, customer, order, warehouse or customer site (bill-to and ship-to

locations). For example, you create a hold source to hold an unreleased item. Once the item is available,

you simply remove the hold source for the item, and all holds on individual order lines are released. A hold

source can:

• Hold all existing and new orders, returns, or their lines that meet your hold source criteria.

• Hold some existing and new orders, returns, or their lines from the Order Organizer window.

• Hold only new orders, returns, or their lines that meet your hold criteria.

Credit Checking

You can automatically prevent shipping of products to customers with unacceptable outstanding credit

exposure using automatic credit checking.

In the Transaction Order Type set-up you may opt to have Credit Checking occur at Sales Order Booking,

at Shipping, or both (which you may want if you have long lead times between Booking and Shipping).

The Credit Checking can be enabled in the following 3 places:

• For the specific Payment Term

• For the specific Customer

• For the specific Transaction Order Type

You must define Credit Limits for each of your Customers. You can determine balances to include when

calculating total credit exposure, and set total exposure limits for a customer or customer site.

These limits may default in with the Profile Class or be manually maintained in the Profile: Amounts

alternate region in the Customer Master.

You must define a Credit Limit which is the total limit at any one time for the Customer, as well as an Order

Credit Limit, which is specific to an individual sales order.

Oracle uses all of these criteria to place sales orders on Credit Check Hold.

You can control who is authorized to release Credit Check holds when you want to make an exception or

when the customer's credit balance is acceptable.

Also, Oracle maintains a complete audit trail of credit check holds so you can track who applied or

removed each hold, the date it was applied or removed, and why.

Hold Release

Holds are released automatically when you supply a hold expiration date. Once the date is reached, the

Order can proceed along its workflow. Releasing a hold source release all the orders, returns, and lines to

which that hold source applied.

Note: You must set up and run Release Expired Holds concurrent program on a nightly basis to take

advantage of the expiration date based release of holds.

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