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SkimaTalk OfficialCourse

StrategicHumanResourceManagementLesson4:BecominganEmployeeChampion

KeyVocabulary/Concepts

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Becomefamiliarwiththefollowingwordsbeforethislesson’scasestudy

motivationInternalandexternalfactorsthatstimulatedesireandenergyinpeopletobecontinuallyinterestedandcommittedtoajob,role,orsubject.

commitment Engagement /involvement.

valuesImportantandlastingbeliefsoridealsthataresharedbymembersofacultureaboutwhatisgoodorbad.

CaseStudy:GE’sWorkout

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Inthelate1980s,GEdevelopedaprocesscalled“Workout”thatfocusedoneliminatingnon-valuedwork.Forexample,manyofthebureaucraticprocessessuchasreports,approvals,procedures,measures,andmeetingsthatwerenolongerusefulwerediscarded.

“Workout”helpedGEbecomeamorelean,efficient,andresponsiveorganization.Thisprocessprovidedemployeeswithmoretimeforactivitiesthataddedvalue.

Today,moreandmoredemandingworkisassignedtoemployees,sometimeswithevenfewerresources.TheeffortsbyHRprofessionalstoreducethedemandsplacedonemployeescanenhanceemployees’motivationandcommitmenttoanorganization.

Pleasedescribesomeexamplesofnon-valuedworkinyourorganization.Q

CaseStudy:SouthwestAirlines’FunCulture

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In2014,Southwestwasnamedoneofthe“BestPlacestoWork”byGlassdoor,anawarddeterminedbycurrentandpreviousemployees.

Southwest’s corporateculturemakestheairlineunique.Theflightattendantsarefamousfordancing,singing,anddoingwhateverworkstoentertaintheirpassengersduringaflight.Thefuncultureworksasaresourcethathelpseveryemployeebemotivatedandaccomplishtheirworkinauniqueway.

Southwest continuestosucceedinmotivatingtheiremployees’contributionsandcommitment.Theeffortsofthecompany’sHRprofessionalstoincrease“resources”*engagenotonlytheiremployees’bodiesandtime,butalsomindsandsouls.

*e.g.culture,values,anyactions/practicesthatenableemployeestoaccomplishtheirwork.

Pleasedescribesomeexamplesoftheresources(culture,values,actions/practices)thatyourorganizationcreatesforitsemployees.Q

Discussion:BecominganEmployeeChampion

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HRguruDavidUlrich stated:

“Whendemandsandresourcesareappropriatelybalanced,employeesareabletocontribute;theycancommitthemselvestoimprovementandcanbecompetentenough tomaketherightimprovements.

HRprofessionalswhoguaranteeemployeecontribution should betheobservers, champions,andsponsorsofbalancedresourcesanddemands.”*

*Source:DavidUlrich“HumanResourceChampions”

Pleaseshareanyideasyouhavetoreducedemandsorincreaseresourcesforemployees.Q

TakeawaysFromThisLesson

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ü TheeffortsmadebyHRprofessionalstoreducedemandsorincreaseresourcesforemployeescanenhanceemployees’motivationandcommitmenttoanorganization.

ü Tobecomeemployeechampions,HRprofessionalsmustfindtherightbalancebetweendemandsandresourcesforemployees.

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EndofLessonWeHopeYouEnjoyedIt!