Human ResourceHuman ResourceManagementManagementSubmitted to:Submitted to:

Sir IMARAN SIDDIQUESir IMARAN SIDDIQUESubmitted by:Submitted by:

MOHAMMAD NASIR MOHAMMAD NASIR MBA 020MBA 020

CECOS UNIVERSITYCECOS UNIVERSITY

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First of all I would like to thanks to Allah on this occasion.

I also want to show my gratitude to my loving parents and humble teachers who make me able to be at this position.

Bundle of Thanks to my honorable teacher Mr. IMRAN SIDDIQUE, who give me a chance to enhance my abilities and skills.

Table of ContentsTable of Contents

EXECUTIVE SUMMARYEXECUTIVE SUMMARY

STATEMENT OF PURPOSE

PRODUCT SERVICE AND TECHNOLOGY

VISION, MISSION AND CORE VALUES

ACKNOWLEDGEMENT AND DEDICATIONS

HIERARCHY OF PTCL

CHAP 1: INTRODUCTION OF PROJECTCHAP 1: INTRODUCTION OF PROJECT

1 INTRODUCTION OF PTCL

2 HISTORY OF PTCL

3 HISTORY CHART

CHAP 2: FINDINGS OF TRAINING & DEVELOPMENTCHAP 2: FINDINGS OF TRAINING & DEVELOPMENT

2.1 TYPES OF EMPLOYEES AT PTCL

2.2 TRAINING INSTITUTE

2.3 TYPES OF LOCAL TRAINING

2.3.1 TRAINING STAFF

2.4 CAREER PLANNING & DEVELOPMENT

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2.4.1 SCHOLARSHIP STUDIES

2.4.2 EDUCATIONL LEAVE

2.4.3 PRIORITIES FOR FORMAL EDUCATION

2.5 MANAGEMENT DEVELOPMENT TECHNIQUES

2.6 Psychological Tests & Assessments

CHAP 3: ANALYSIS OF HR-PRACTICES AT PTCLCHAP 3: ANALYSIS OF HR-PRACTICES AT PTCL

3.1 HRM PLANNING AND WORKING3.1 HRM PLANNING AND WORKING

3.1.1 HR STRATEGIES

3.1.2 HRM PLANNING

3.2 RECRUITMENT

3.2.1 RECRUITMENT PROCEDURE

3.2.2 RECRUITMENT METHODS

3.2.2.1 INTERNAL RECRUITMENT

3.2.2.2 EXTERNAL RECRUITMENT

3.2.3 QUOTA SYSTEM

3.3 SELECTION

3.3.1 SELECTION CRITERIA

3.3.2 INTERVIEW METHODS

3.3.3 FORMAT OF JOB DESCRIPTION

3.4 PAY SCALES & OPPORTUNITIES

3.4 COMPENSATION

3.4.1 FINANCIAL REWARDS

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3.4.2 NON-FINANCIAL REWARDS

3.4.3 LEAVE POLICY

3.4.4 MEDICAL BENEFITS

3.5 PERFORMANCE APPRAISAL

3.5.1 PERFORMANCE APPRAISAL METHOD

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EXECUTIVE SUMMARY:

The goals of this project will be presented in this executive summary with summarized pieces of information about specific activities i.e. Training & Development regarding Human resource department of PTCL.

STATEMENT OF PURPOSE:

This project aim at presenting the studies of Human Resource Activities carried out in PTCL but the main focus is on Training & Development of employees working at the particular organization.PTCL is one of the biggest organizations in Pakistan and the main area in which this organization deals is providing valuable services to its customer regarding telephone services, mobile services, internet services, DSLs, and Information Technology prospective to the whole Pakistan within four provinces as well as Azad Jammu & Kashmir.

INTRODUCTION :

Pakistan Telecommunication Company Limited (PTCL) is the largest telecommunication company in Pakistan. This company provides telephony services to the nation and still holds the status of backbone for country's telecommunication infrastructure despite arrival of other telecom giants like Telenor, Warid, Mobilink and China Mobile. The company consists of around 2000 telephone exchanges across country providing largest fixed line network. GSM, CDMA and Internet are other resources of PTCL, making it a gigantic organization. The Government of Pakistan sold 26% shares and control of

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the company to Etisalat in 2006. The Government of Pakistan retained 62% of the shares while the remaining 12% are held by the general public.

PTCL is also part of the consortium of three major Submarine communication cable networks: SEA-ME-WE 3, SEA-ME-WE 4 and I-ME-WE. In addition to wire line operations, PTCL also provides fixed line service through its countrywide CDMA based WLL (Wireless Local Loop) network, under the Vfone brand name. In the cellular segment, the second largest cellular provider in Pakistan, Ufone, is also a wholly owned subsidiary of PTCL.

HistoryHistory

From the beginnings of Posts & Telegraph Department in 1947 and establishment of Pakistan Telephone & Telegraph Department in 1962, PTCL has been a major player in telecommunication in Pakistan. Despite having established a network of

enormous size, PTCL workings and policies have attracted regular criticism from other smaller operators and the civil society of Pakistan.

Pakistan Telecommunication Corporation (PTC) took over operations and functions from Pakistan Telephone and Telegraph Department under Pakistan Telecommunication Corporation Act 1991. This coincided with the Government's competitive policy, encouraging private sector participation and resulting in award of licenses for cellular, card-operated pay-phones, paging and, lately, data communication services.

Pursuing a progressive policy, the Government in 1991, announced its plans to privatize PTCL, and in 1994 issued six million vouchers exchangeable into 600 million shares of the would-be PTCL in two separate placements. Each had a par value of Rs. 10 per share. These vouchers were converted into PTCL shares in mid-1996.

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In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the basis for PTCL monopoly over basic telephony in the country. The provisions of the Ordinance were lent permanence in October 1996 through Pakistan Telecommunication (Reorganization) Act. The same year, Pakistan Telecommunication Company Limited was formed and listed on all stock exchanges of Pakistan

PTCL launched its mobile and data services subsidiaries in 2001 by the name of Ufone and PakNet respectively. None of the brands made it to the top slots in the respective competitions. Lately, however, Ufone had increased its market share in the cellular sector. The PakNet brand has effectively dissolved over the period of time. Recent DSL services launched by PTCL reflect this by the introduction of a new brand name and operation of the service being directly supervised by PTCL.

Last Year, in middle of 2005 Government of Pakistan had decided to sell at least 26 percent of this company to some private agency. There were three participants in the bet for privatization of PTCL. Etisalat, a Dubai based company was able to get the shares with a large margin in the bet.

Last year when Government was going to privatize the company there was country wide protest and strike by PTCL workers. They even disrupted Phone lines of some big Government institutions like Punjab University Lahore and many lines of public sector were also blocked. Military had to take over the management of all the Exchanges in the country. They arrested many workers and put them behind bars. The contention between Government and employees ended with a 30% increase in the salaries of workers.

There have been various changes in the company due to privatization. Such examples include the VSS (Voluntary Separation Scheme for its employees), ERP (SAP based), restructuring, B& CC (Billing and Customer Care Software) etc. Another seemingly minor change was change of brand identity (logo) that will present PTCL's new face after privatization, with greater focus on customer satisfaction and bringing about of new advancements in telecom for Pakistani consumers.

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PRODUCT, SERVICES AND TECHNOLOGY:

PTCL offers a wide range of services for its clients all over the

Pakistan. These services are Telephone connections, billings, customer services, operations, telephone sets, DSL and internet connections, licensing authority, Internet Service Provider (paknet), online

billing through credit cards, prepaid telephone cards, Mobile connections and services etc

Vision

To be the leading Information and Communication Technology Service Provider in the region by achieving customer satisfaction and maximizing shareholders' value'.

The future is unfolding around us. In times to come, we will be the link that allows global communication. We are striving towards mobilizing the world for the future. By becoming partners in innovation, we are ready to shape a future that offers telecom services that bring us closer.

Mission

To achieve our vision by having:

An organizational environment that fosters professionalism, motivation and quality

An environment that is cost effective and quality conscious

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Services that are based on the most optimum technology

 "Quality" and "Time" conscious customer service

Sustained growth in earnings and profitability

Core Values

Professional Integrity

Customer Satisfaction

Teamwork

Company Loyalty

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HIERARCHY OF PTCLHIERARCHY OF PTCL

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Findings of Training & Development:Findings of Training & Development:

Types of Employees at PTCLTypes of Employees at PTCL

There are approximately 56000 employees working in PTCL, There are approximately 56000 employees working in PTCL,

they are of different types which are as follows:they are of different types which are as follows:

Permanent employeesPermanent employees

On-Contract employees: 400 employees are at Contract.On-Contract employees: 400 employees are at Contract.

Daily Wages Employees: 7000 employees are at DailyDaily Wages Employees: 7000 employees are at Daily Wages.Wages.

4000 Employees are in Telecom Foundation4000 Employees are in Telecom Foundation

On DeputationOn Deputation

Training InstituteTraining Institute

One National postgraduate Institute of Telecom &One National postgraduate Institute of Telecom & Informatics. (50 students)Informatics. (50 students)

One Telecommunication Staff College Haripur (450One Telecommunication Staff College Haripur (450 students).students).

Two regional telecom training schools Lahore and KarachiTwo regional telecom training schools Lahore and Karachi (400 students).(400 students).

Nine regional telecom training schools in Peshawar, D.INine regional telecom training schools in Peshawar, D.I Khan, Gujranwala, Faisalabad, Multan, Sialkot, Quetta, &Khan, Gujranwala, Faisalabad, Multan, Sialkot, Quetta, & Hyderabad. Hyderabad.

Fifteen Divisional telecom training centers (75 studentsFifteen Divisional telecom training centers (75 students each).each).

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Types of local TrainingTypes of local Training

Pre Service Training:Pre Service Training: These trainings are for Assistant Divisional Engineers, Engineers and Supervisors.

(1 to 2 years).

On the Job Training:On the Job Training: These training are for Directors (technical) and Engineering Supervisors

Pre Promotion CoursesPre Promotion Courses :: For Director and Assistant Engineers (2 weeks).

Computer TrainingComputer Training : It’s for enhancing IT skills

Orientation Program:Orientation Program: For Finance and Accountants

In-Service Courses:In-Service Courses: For linemen, cable jointers and technicians (2 years).

Technical short CoursesTechnical short Courses : They are short courses in order to be aware of new technologies and methodologies.

Prohibition periodProhibition period

Prohibition period is the time in which the organization trained the employees before getting them on to the jobs. In PTCL they normally trained the employees for six-month and time period of engineers is about 2 years.

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TRAINING STAFF

In order to train the employees at different schools and training centers, training staff is hired and mostly the training staff consists of trained employees which are used as instructors.

CAREER PLANNING AND DEVELOPMENT

Company and Employees are partners in career managementCompany and Employees are partners in career management

Company provides assistance in improving the employee’sCompany provides assistance in improving the employee’s skills and capabilitiesskills and capabilities

Financial AssistanceFinancial Assistance

Educational AssistanceEducational Assistance

Encourages opportunities for higher education in foreignEncourages opportunities for higher education in foreign countries on scholarshipscountries on scholarships

Foreign training to improve technical skillsForeign training to improve technical skills

Post graduation in telecommunicationPost graduation in telecommunication

Local trainingLocal training

SCHOLARSHIP STUDIES:

The method to apply for scholarship is as follows:

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Education level

Application for

Foreign Education

Selection Committee

Recommendations

EDUCATIONAL LEAVE

Educational leave without pay is for 5 years for PTCL employees.

PRIORITIES FOR FORMAL EDUCATION

As PTCL is in Contract with one of the world’s leading Telecom Companies like Siemens and Ericson so they are on priorities to PTCL because PTCL is using and buying exchanges manufactured by these companies. So in order to meet the challenges of new technology transferred by these companies PTCL send its employees to Sweden, Germany & France on a course of 9 months.

Along with that PTCL also buy exchanges from China and in this way PTCL workers work with Chinese Expertise that is also a sort of career development and experience for PTCL employees.

MANAGEMENT DEVELOPMENT TECHNIQUES

Job Rotation:Job Rotation: To widen the manager’s perspective about organization

Serving on Committees:Serving on Committees: To observe interpersonal working of experienced executives

Executive Committee:Executive Committee: It serves as junior board for investigating problems, preparing reports and proposals

Outside ExperienceOutside Experience: It includes Workshops, Seminars and Conferences for enchaining skills and capabilities of the managers.

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According to DE of HRM&P, there are no Psychological Tests of the PTCL but according to his information they are adopting modern techniques so in near future there will be such tests carried out in the organization.

In case of assessments they are on the skills, behavior, performance and expertise of a person. After every 6 months and 1-year they carry out Performance checks and publish annual performance reports.

ANALYSIS OF HR-PRACTICES AT PTCL

HRM PLANNING & WORKING

HRM planning and Working has a focus on following challenges as well as opportunities.

HR STRATEGIES

Customer oriented approach to retain customer’s loyaltyCustomer oriented approach to retain customer’s loyalty

Restructuring: inclusion of new corporate culture Restructuring: inclusion of new corporate culture

Retention of critical Human ResourceRetention of critical Human Resource

Motivation of employeesMotivation of employees

Preparation for WTO regimePreparation for WTO regime

HRM PLANNING

Conduct job analysis and based on the outcomes of the jobConduct job analysis and based on the outcomes of the job analysis, write job descriptions.analysis, write job descriptions.

Organizational restructuring and right sizingOrganizational restructuring and right sizing

Design and implement a performance management systemDesign and implement a performance management system

Provide current information regarding employees to beProvide current information regarding employees to be used in the decision making processused in the decision making process

Conduct HRM research with the aim of solving problems inConduct HRM research with the aim of solving problems in the organizationthe organization

Integrated employee data management (HR MIS) Integrated employee data management (HR MIS)

RECRUITMENT

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Fresh recruitment of professional are only being made inFresh recruitment of professional are only being made in areas like.areas like.

Technical Technical

Human Resource (HR expert, HR Managers)Human Resource (HR expert, HR Managers)

Finance & AccountsFinance & Accounts

Business development & marketing Business development & marketing

Information technology (IT Professionals)Information technology (IT Professionals)

RECRUITMENT PROCEDURE

The recruitment procedure of PTCL is as follows: The recruitment procedure of PTCL is as follows:

First position or vacancy is announced in the electronic mediaFirst position or vacancy is announced in the electronic media and print media through Internet and newspapersand print media through Internet and newspapers respectively.respectively.

Then applications are scrutinized as per specification in theThen applications are scrutinized as per specification in the job description and job specification.job description and job specification.

Candidates are being short-listed.Candidates are being short-listed.

The next step is Test of short-listed candidates.The next step is Test of short-listed candidates.

The next step of the PTCL recruitment process is theThe next step of the PTCL recruitment process is the interview. They usually conduct a structured and semi-interview. They usually conduct a structured and semi-structured interview for the candidates. structured interview for the candidates.

Last but not the least is the verification of the documents.Last but not the least is the verification of the documents.

Recruitment methodsRecruitment methods

There are basically 2 methods at PTCL frequently carried outThere are basically 2 methods at PTCL frequently carried out when desired these methods are as follows:when desired these methods are as follows:

Internal RecruitmentInternal Recruitment

External Recruitment External Recruitment

Internal Recruitment: Internal Recruitment:

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In this method the candidates are recruited within the PTCL. ItIn this method the candidates are recruited within the PTCL. It is a search mode in which the PTCL check out the potentialis a search mode in which the PTCL check out the potential and right and desired person within the PTCL. In order to getand right and desired person within the PTCL. In order to get desired candidates they advertise within the organization bydesired candidates they advertise within the organization by job specification and job description by using Notice Boards. job specification and job description by using Notice Boards.

External recruitmentExternal recruitment::

In this method PTCL recruit externally from the outsideIn this method PTCL recruit externally from the outside environment. For this method they use different modes toenvironment. For this method they use different modes to recruit the people. Few of the methods are as follows carriedrecruit the people. Few of the methods are as follows carried out in past as well as currently:out in past as well as currently:

Online Recruitment.Online Recruitment.

Use of Print Media (Newspapers).Use of Print Media (Newspapers).

Quota System:Quota System:

There is a percentage reserved by each quota differentiated onThere is a percentage reserved by each quota differentiated on the basis of Gender and Province.the basis of Gender and Province.

Punjab Punjab 50%50%

SindhSindh 20%20%

N.W.F.PN.W.F.P 17%17%

Baluchistan Baluchistan 10%10%

WomenWomen 5%5%

HandicappedHandicapped 2%2%

Child LaborChild Labor NilNil

SELECTION:SELECTION:

The process of choosing from a pool of applicants theThe process of choosing from a pool of applicants the individual or individuals who best fit the selection criteria for aindividual or individuals who best fit the selection criteria for a given position. PTCL has got very effective and efficientgiven position. PTCL has got very effective and efficient selection criteria. selection criteria. SELECTION CRITERIA:SELECTION CRITERIA:These are the following steps carried out by PTCL in order toThese are the following steps carried out by PTCL in order to meet selection.meet selection.

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Application(Online & Forms)

Joining Letter

Final Decision Making

Interview

Test

Screening of applications

Recruitment(Advertising Job specification &

Description)

Interview Methods:Interview Methods:

The interview method depends on the situation and conditionsThe interview method depends on the situation and conditions but there are 3 types of interviews but two of them are andbut there are 3 types of interviews but two of them are and were in focus of PTCL while carrying out Selection. Thesewere in focus of PTCL while carrying out Selection. These three methods are:three methods are:

Structured InterviewsStructured Interviews

Unstructured InterviewsUnstructured Interviews

Stress InterviewsStress Interviews

But at PTCL there are only 2 types used which areBut at PTCL there are only 2 types used which are

Structured Interviews are those which are preplanned andStructured Interviews are those which are preplanned and predefined in order to check the skills, abilities, knowledge,predefined in order to check the skills, abilities, knowledge, behavior, and required potential of the candidates.behavior, and required potential of the candidates.

Unstructured Interviews are those which are not predefinedUnstructured Interviews are those which are not predefined and preplanned but they are based on conditions andand preplanned but they are based on conditions and possibilities.possibilities.

Format of Job Description:Format of Job Description:

Following is the format of Job description given by PTCL:Following is the format of Job description given by PTCL:

Purpose of the jobPurpose of the job

Role and functionRole and function

Dimensions of jobDimensions of job

Annual operating budget of unitAnnual operating budget of unit

Number of clients servedNumber of clients served

Number of directly reportsNumber of directly reports

Indirectly reportsIndirectly reports

Specific accountabilities of the JobSpecific accountabilities of the Job

Job responsibilityJob responsibility

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General accountabilities of the Job.General accountabilities of the Job.

Peripheral accountabilities of job.Peripheral accountabilities of job.

Performance standardsPerformance standards

How is the performance of this job measured?How is the performance of this job measured?

Standard constitute.Standard constitute.

Job ComponentsJob Components

CommunicationCommunication

InitiativeInitiative

Challenges Challenges

Adaptability Adaptability

Team workTeam work

Guide lines Guide lines

Nature of supervision received Nature of supervision received

LeadershipLeadership

ResponsibilitiesResponsibilities

Pay Scales & Opportunities:Pay Scales & Opportunities:

At PTCL according to the information gathered by us is asAt PTCL according to the information gathered by us is as follows:follows:

PTCL employees have good salary as we compare to otherPTCL employees have good salary as we compare to other Government OrganizationsGovernment Organizations

PTCL employees have less pay if we compare them with otherPTCL employees have less pay if we compare them with other private sector Employees comparable at same designationsprivate sector Employees comparable at same designations and jobs.and jobs.

Minimum pay at PTCLMinimum pay at PTCL RS.6000 and aboveRS.6000 and above

For 17For 17thth Grade and above Grade and above RS.25000 and aboveRS.25000 and above

Rests of the benefits and compensations as well asRests of the benefits and compensations as well as allowances are as per government rules.allowances are as per government rules.

Compensation:Compensation:Group: Communicators Page 22

It is a system in which an employee is rewarded on theIt is a system in which an employee is rewarded on the effective and efficient required performance. PTCL has a veryeffective and efficient required performance. PTCL has a very organized and effective compensation system according toorganized and effective compensation system according to the rules and regulations of Government of Pakistan. They arethe rules and regulations of Government of Pakistan. They are offering 30% more pay then other Government Organizations.offering 30% more pay then other Government Organizations. The rewards, benefits, allowances that are offered by PTCL forThe rewards, benefits, allowances that are offered by PTCL for its employees and workers as well as officers are as follows:its employees and workers as well as officers are as follows:

Financial RewardsFinancial Rewards

PensionPension 60% to 65% of basic pay60% to 65% of basic pay

Disability PensionDisability Pension as per Government Rulesas per Government Rules

Death BenefitsDeath Benefits Funeral amount + 5-6 month payFuneral amount + 5-6 month pay

Loan FacilityLoan Facility

Car & motorcycle loanCar & motorcycle loan loan will be deducted fromloan will be deducted from monthly salarymonthly salary

Provident FundProvident Fund 8.25% of salary + interest of 15%8.25% of salary + interest of 15%

NON-Financial RewardsNON-Financial Rewards

MaintenanceMaintenance Company provides maintenance of Company provides maintenance of

Employee’s car & motorcycleEmployee’s car & motorcycle

Pick & DropPick & Drop Busses are used for this purposeBusses are used for this purpose

AccommodationAccommodation Own flats for lower staff (1 - 15Own flats for lower staff (1 - 15thth

grade)grade)

Colonies and Full furnished houses forColonies and Full furnished houses for high rank officers and Top management (17th–21high rank officers and Top management (17th–21stst Grade Grade Officers).Officers).

Leave Policy Leave Policy

It is up to the mark of Government rules and regulations.It is up to the mark of Government rules and regulations. Leave policy contains:Leave policy contains:

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HolidayHoliday 5days a week. Saturday, Sunday is off5days a week. Saturday, Sunday is off

Earned LeavesEarned Leaves 45 leaves per year45 leaves per year

Casual Leaves Casual Leaves 20 leaves per year (with Pay)20 leaves per year (with Pay)

Maternity LeavesMaternity Leaves 120 days 120 days

Medical benefitsMedical benefits

PTCL also give medical benefits to its workers and employees.PTCL also give medical benefits to its workers and employees.

PTCL employees have free medical treatment. In all overPTCL employees have free medical treatment. In all over Pakistan there are 38 dispensaries which are working andPakistan there are 38 dispensaries which are working and providing free treatments to PTCL employees. This benefit isproviding free treatments to PTCL employees. This benefit is also for the family members of the PTCL employees.also for the family members of the PTCL employees.

After retirement too PTCL provide the medical benefits to itsAfter retirement too PTCL provide the medical benefits to its former employees. Employees from grade 1 to 16 are entitledformer employees. Employees from grade 1 to 16 are entitled for medical facility up to five years of the retirement.for medical facility up to five years of the retirement. Employees in grade 17 and above have lifetime entitlement forEmployees in grade 17 and above have lifetime entitlement for the facility.the facility.

PERFORMANCE APPRAISALPERFORMANCE APPRAISAL

To measure the performance there are few methods andTo measure the performance there are few methods and standards and benchmarks, which an organization have tostandards and benchmarks, which an organization have to follow, in the case of PTCL too. Their main objectives are asfollow, in the case of PTCL too. Their main objectives are as follows:follows:

Improvement in PerformanceImprovement in Performance

Effectiveness, Efficiency, Productivity, MotivationEffectiveness, Efficiency, Productivity, Motivation

Pay and Benefit AdjustmentsPay and Benefit Adjustments

Training & Development NeedsTraining & Development Needs

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Career Planning & Development with Personal and EmployeeCareer Planning & Development with Personal and Employee DevelopmentDevelopment

Staffing (Recruitment & Selection)Staffing (Recruitment & Selection)

Response and Feedback from Response and Feedback from

Performance Appraisal MethodsPerformance Appraisal Methods

There are many performance appraisal methods but in PTCLThere are many performance appraisal methods but in PTCL they use Rating scale for performance evaluation. they use Rating scale for performance evaluation.

Rating Scale:Rating Scale:

The rating scale method offers a high degree of structure for appraisals. Each employee trait or characteristic is rated on a bipolar scale that usually has several points ranging from "poor" to "excellent" (or some similar arrangement).

The traits assessed on these scales include employee attributes such as cooperation, communications ability, initiative, punctuality and technical (work skills) competence. The nature and scope of the traits selected for inclusion is limited only by the imagination of the scale's designer, or by the organization's need to know.

Conclusion & Recommendations:Conclusion & Recommendations:

After getting all the desired information and criticallyAfter getting all the desired information and critically analyzing the organization I like to recommend and concludeanalyzing the organization I like to recommend and conclude my thinking and findings in following points.my thinking and findings in following points.

PTCL is an overstaffed Organization so there will bePTCL is an overstaffed Organization so there will be Restructuring of the organization or Downsizing.Restructuring of the organization or Downsizing.

PTCL should be up to the International standards i.e. 166PTCL should be up to the International standards i.e. 166 lines/employee (lineman).lines/employee (lineman).

Staffing will have to be on Merit and Fair rather than onStaffing will have to be on Merit and Fair rather than on Personnel links and unfair means.Personnel links and unfair means.

The employees at PTCL have lackness in motivation soThe employees at PTCL have lackness in motivation so the organization has to set challenging tasks and jobs forthe organization has to set challenging tasks and jobs for them to make them active and energetic. them to make them active and energetic.

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The compensation system should be equivalent to theThe compensation system should be equivalent to the other multinational and international organizationsother multinational and international organizations working in Pakistan in the same field and industry.working in Pakistan in the same field and industry.

Along with the domestic Trainers, PTCL will have to hireAlong with the domestic Trainers, PTCL will have to hire External Trainers from France, Germany, China, andExternal Trainers from France, Germany, China, and Switzerland so that they will able to train their employeesSwitzerland so that they will able to train their employees in Pakistan on International standards and with modernin Pakistan on International standards and with modern Education and Technology.Education and Technology.

There are only 38 dispensaries for 56,000 PTCLThere are only 38 dispensaries for 56,000 PTCL employees all over the Pakistan that is less so they willemployees all over the Pakistan that is less so they will have to increase the number of Dispensarieshave to increase the number of Dispensaries

Promotions in PTCL should be on the basis ofPromotions in PTCL should be on the basis of achievements, skills, performances, behavior, attributes,achievements, skills, performances, behavior, attributes, rather than on seniority.rather than on seniority.

After getting training the employees should be on theAfter getting training the employees should be on the right place for which they were trained for.right place for which they were trained for.

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Questions and Answers:Questions and Answers:

Q.1:Q.1:

What’s your Selection process?What’s your Selection process?

“Ans”“Ans”

We use a standard selection process which starts from We use a standard selection process which starts from the job advertisement, scrutiny of applications, test, the job advertisement, scrutiny of applications, test, interview and joining letter are part of this process.interview and joining letter are part of this process.

Q.2:Q.2:

Is there any training PTCL offer to its employees?Is there any training PTCL offer to its employees?

”Ans””Ans”

PTCL gives training to its employees after joining the PTCL gives training to its employees after joining the PTCL, so that they know that what will be their work and PTCL, so that they know that what will be their work and perform it accurately. This training is on the job training.perform it accurately. This training is on the job training.

Q.3:Q.3:

Is there any continues training program in the PTCL?Is there any continues training program in the PTCL?

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“Ans”“Ans”

PTCL normally don’t use the continues training technique.PTCL normally don’t use the continues training technique. But if there is any improvement in the technology then But if there is any improvement in the technology then PTCL give training to its employees to better adopt and PTCL give training to its employees to better adopt and manage this. It also send the selected one to get the manage this. It also send the selected one to get the training from foreign country. The example of DSL and training from foreign country. The example of DSL and Ufone is there in this regard.Ufone is there in this regard.

Q.4:Q.4:

What is the environment of PTCL?What is the environment of PTCL?

“Ans”“Ans”

The environment of PTCL is very good. The employees areThe environment of PTCL is very good. The employees are very co-operative to each other.very co-operative to each other.

Q.5:Q.5:

So can we call it a true cooperate culture?So can we call it a true cooperate culture?

“Ans”“Ans”

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No, but it can be categorized in the cooperate culture with No, but it can be categorized in the cooperate culture with some exceptions.some exceptions.

Answer from the local office:Answer from the local office:

They don’t really about the term. But what we see there it They don’t really about the term. But what we see there it was a typical culture which you can see in every Govt. was a typical culture which you can see in every Govt. organization of Pakistan. Use of Punjabi language, chit organization of Pakistan. Use of Punjabi language, chit chat with co-workers in office timing.chat with co-workers in office timing.

Q.6:Q.6:

What techniques used in the PTCL for the performance What techniques used in the PTCL for the performance evaluation?evaluation?

“Ans”“Ans”

The performance evaluation done in the PTCL on the The performance evaluation done in the PTCL on the basis of cooperation, communications ability, initiative, basis of cooperation, communications ability, initiative, punctuality and technical (work skills) competence.punctuality and technical (work skills) competence.

Q.7:Q.7:

How you motivate your employees?How you motivate your employees?

“Ans”“Ans”

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PTCL give to its employees a no. of incentives so that theyPTCL give to its employees a no. of incentives so that they do their work efficiently. The incentives like pension,do their work efficiently. The incentives like pension,

Disability Pension, Death Benefits, Loan FacilityDisability Pension, Death Benefits, Loan Facility

(Car & motorcycle loan), Provident Fund, Maintenance,(Car & motorcycle loan), Provident Fund, Maintenance,

Pick & Drop, Accommodation.Pick & Drop, Accommodation.

Q.8:Q.8:

Is the discrimination in the facilities and pays of have any Is the discrimination in the facilities and pays of have any adverse affect on the performance of employees?adverse affect on the performance of employees?

“Ans”“Ans”

He say no it’s not true. So actually he tried to avoid the He say no it’s not true. So actually he tried to avoid the answer.answer.

Q.9:Q.9:

The quota system is not a reason to affect your The quota system is not a reason to affect your performance adversely?performance adversely?

“Ans”“Ans”

Group: Communicators Page 30

No, it’s a rule apply by the Govt. and it is necessary to No, it’s a rule apply by the Govt. and it is necessary to give all the provinces a share in the jobs opportunities at give all the provinces a share in the jobs opportunities at PTCL.PTCL.

Q.10:Q.10:

Are there any standards which you try to achieve Are there any standards which you try to achieve regarding your HR policies?regarding your HR policies?

“Ans”“Ans”

As you know now the management of the PTCL is with theAs you know now the management of the PTCL is with the Etsallat Group which is an international group, so our Etsallat Group which is an international group, so our management is trying to bring international standards in management is trying to bring international standards in the PTCL.the PTCL.

Q.11:Q.11:

As per our information there is a problem of overstaffing As per our information there is a problem of overstaffing in the PTCL, so in these conditions how we can say that in the PTCL, so in these conditions how we can say that PTCL’s employees are efficient.PTCL’s employees are efficient.

“Ans”“Ans”

No, the perception is not true. We have a very efficient No, the perception is not true. We have a very efficient workforce.workforce.

Group: Communicators Page 31

AppendicesAppendices

Sites VisitedSites Visited

http://www.ptcl.com.pkhttp://www.ptcl.com.pk

http://www.pakboi.gov.pk/html/PTCL_restructuring.htmlhttp://www.pakboi.gov.pk/html/PTCL_restructuring.html

http://www.telecomfoundation.com/files/projects.htmhttp://www.telecomfoundation.com/files/projects.htm

http://www.ptcl.com.pk/download/ptcl_org_chart.pdfhttp://www.ptcl.com.pk/download/ptcl_org_chart.pdf

http://www.ptcl.com.pk/w_human_resourses.htmlhttp://www.ptcl.com.pk/w_human_resourses.html

Group: Communicators Page 32

http://www.ptcl.com.pk/news/may 17_tele_challenges.htmlhttp://www.ptcl.com.pk/news/may 17_tele_challenges.html

http://www.pakistan.gov.pk/moitt/news/current/http://www.pakistan.gov.pk/moitt/news/current/moit03042004.pdfmoit03042004.pdf

http://www.ptcl.com.pk/directors_report_2007.htmlhttp://www.ptcl.com.pk/directors_report_2007.html

http://en.wikipedia.org/wiki/http://en.wikipedia.org/wiki/Pakistan_Telecommunication_CompanyPakistan_Telecommunication_Company

Group: Communicators Page 33