Hrdc Booklet 070101

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HRD CENTR E,

NASHIK

HRD CENTRE, NashikBasement, Vishwajyoti,Behind Hotel Prakash,

Near Mumbai NakaGovind Nagar

Nashik – 422 009

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‘W ha t i f I

tr ain my

people and

they l ea ve? ’

‘W ha t i f you

don ’t tr a in

them (and

they r emain

inco mpetent)and

they stay ? !! !’

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TRAINING PHILOSOPHY

HRD Centre believes that training facilitatesthe development of employee (individual)knowledge and skills so that the resultantgrowth of competence contributes to attainingof organisation’s (individual’s) goals andobjectives and move towards vision.

HRD Centre believes that the gap between theactual and desired competence of theindividuals and teams can be bridged bysystematic HRD inputs so as to achieveeffective results.

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VISION

Be a leader in satisfying customers (individuals andorganizations) through training by imparting knowledge,skills and change in attitude (to help individuals in career growth and success in life) and by increasingeffectiveness and efficiency of organizations to improveprofitability.

This will be achieved by establishing customizedorganizational level systems and enhancing individualcompetencies through training and supply of trainedmanpower.

QUALITY POLICY

Design, develop and conduct need based trainingprogrammes which will give measurable planned resultsfor the industry and individuals.

Design, develop and help in implementation of need basedorganizational level systems to enhance efficiency andeffectiveness of organizations.

Achieve the above by providing right ambience andmaintaining quality of the training programmes, facultyand evaluation of training programmes and systems for continuous improvement and satisfaction of customers.

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CORE VALUES

• CUSTOMER SATISFACTIONCustomer comes first, every time. Customer satisfaction

is the first priority of every employee and the purpose of every job. We do not compromise this value because webelieve that this alone can enable us to achieve the visionand the vision of our customers.

• CONCERN FOR PEOPLE

Talent of our people is our greatest asset. We believe thatdeveloping competence and commitment of our people

for enhancing their contribution, is important for achievingcustomer satisfaction, and thereby the prosperity of the

HRD Centre and of the employees of HRD Centre andcustomers.

• CONSISTENT PROFITABILITYConsistent and significant profits are essential for our

growth and customers’ growth. We believe that consistentprofitability must be the essential outcome of all our activities. This is necessary for modernization, growth andleadership.

• COMMITMENT TO EXCELLENCEHRD Centre does it better, better - - - - . We are

committed to harnessing the full potential of all our resources,

through creativity, continuous improvements and teamwork.We believe that this is important for making HRD Centre thebest organisation so that our customers, employees have asense of pride.

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OBJECTIVES

• Help industrial units improve performance by enhancing

competence of employees and improvement in organizationalsystems.

• Help industry through need based project studies to solve

problems• Help industrial employees in enhancing their competence for their

growth – career wise and financial gain wise.

• Prepare individuals to set up SSI units through development of

their entrepreneurial skills and competence.• Help unemployed graduates to facilitate their employment through

training and placement.• Help other businesses through need based training

• Personality development of individuals

• Build moral and values and give guidance to school going children.

• Guidance to parents on upbringing of kids.

• HR related consultancy services

ACTIVITIES FOR ACHIEVING OBJECTIVES

• Design, develop and conduct need based training programmes for

industrial employees to enhance their competence.

• Design, develop and help in implementation of need based

organizational level systems.• Conduct “Induction Training” for Management Trainees for the

industry.

•

Carry out need based study projects for industry to solveproblems.

• Conduct training programmes for unemployed post-graduates/

graduates to facilitate their employment.• Conduct entrepreneurial skill development programmes to facilitate

running & setting up of SSI units.

• Conduct training programmes for other businesses besides

industry.

• Placement of trained manpower.

• Services to colleges – projects, interviews, training and placement.• Conduct training programmes for school students for their overall

development

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• Conduct training programmes for parents.

• Design and develop HR concepts in the industry.

SPECIAL EXPERTISE AND SERVICES AVAILABLE

For achieving desired results –

• Design, development and implementation of need based

organizational level systems to improve effectiveness and efficiencyof organization

• Design, development and conduction of need based training

programmes to enhance individual/group level competence of employees.

• Structured training programmes

• Project Study

• Placement of trained manpower

TRAINING PROGRAMMES

A. Long-term Training Programmes/Certificate Courses –

• Excellence in SSI Management

• Executive Personality Development and Fluency in English

Speaking

• Entrepreneurial Skills Development

• Management Trainees’ Induction Training (Project Based

Training for management trainees, graduate engineers)

B. Short Duration Training Programmes/Certificate Courses

C. Organisational Level Systems

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Excellence in SSI Management (One Year Certificate Course)

Benefits :• Develop skills for successful entrepreneurial performance

• Develop skills for creating and managing business

• Develop Skills to handle various business functions independently.

• Develop various managerial skills

Aim :• Improve profitability of present SSI units through enhancing competence of

present SSI Managers• Help SSI units to set up another unit by providing fresh trained managers

• Prepare fresh Engineers/Post-Graduates/ Graduates for setting up small

scale units

Target Population :• Managers working in SSI units

• Fresh engineers, post-graduates and graduates

Objectives :

• Understand concepts and processes associated with successfulentrepreneurial performance.

• Provide unique expertise that entrepreneurs use during the entire process of

creating and managing a business.

• Develop entrepreneurial skills

• Understand and be aware of Business Functions.

• Develop other Skills like : Managerial skills

Assumption :• Participants have already picked up required Academic Skills

Contents :

Entrepreneurial Process -• Discovery – dreaming about possibilities

• Concept Development

• Resourcing

• Actualisation

• Harvesting

Entrepreneurial Traits/Behaviours -• Communication Skills

• Presentation Skills

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• Business Writing Skills

• Problem Solving Skills

• Decision Making and Decision Analysis Skills

• Leadership Skills

• Time Management Skills

•

Planning and Coordination Skills• Managing Discipline

• Networking Skills

• Negotiation Skills

• Body Language

• Managing People Successfully

• Team Building Skills

• Motivational Skills

• Conflict Management Skills

• Interpersonal Skills

• Striving for excellence & Self Evaluation Skills – SWOT Analysis

Business Functions -Technical Knowledge & Skills :

• Preparing Business Plan

• Marketing & Brand Management

• Cost Reduction and Cost Control

• Waste Elimination

• Performance Budgeting

• Financial Budgeting

• Cash Flow Management

• Maintenance Planning

• Raw Material Planning and Scheduling

• Spare Parts Planning and Scheduling

• Resource Management

• Operations Scheduling

• MIS Systems, Ratio Analysis, Evaluation and Monitoring

• Growth Plans

Other Topics of Interest :

• Tax Laws• Financing & Loans

• Export & Import

• Various Statutory Returns & other requirements

• Awareness about various systems like ISO, QS, TS, 5S, TQM, TPM

• Writing Project Report

TRAINING METHODOLOGY : Interactive Lecture

Audio-visual aids

Application Projects Exercises, Games,

Role playing,

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Group Discussions

Video Recording and Screening for corrective actions and long termimpacts for transfer of skills

Course Duration :• One Year – 3 days in a week (Part-time training course)

• Time - 6-30 pm to 9-30 pm

EXECUTIVE - PERSONALITY DEVELOPMENT

&

FLUENCY IN ENGLISH SPEAKING(5 Months Certificate Course)

BENEFITS :1. Foundation for future career growth2. Develop the Officers/Engineers/Graduates /trainees for executive

position by developing their :- Fluency in English Speaking- Grammatically correct English- Improved vocabulary- Confident and composed personality- Interpersonal and communication skills- Ability to make decisions

- Problem solving and decision making skills- Presentation & Public speaking Skills- Report Writing skills- Interpersonal skills- Communication Skills- Leadership and Team Building skills- Time management and Stress management- Group discussion and Meeting skills- Motivation skills

TARGET POPULATION :

Officers/Executives/Managers in all positions, as well as unemployed graduates,who are unable to converse fluently in English and desiring improvement in their overall competence to achieve greater success.

COURSE OBJECTIVES :

After completion of the course the participants will be able to :

• Speak in English fluently so as to remove barriers in career growth

• Speak grammatically correct English

• Improve Vocabulary for proper expressions

• Acquire confidence for Conversation in English

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• Acquire Presentation Skills

• Acquire Public Speaking Skills

• Understand and appreciate Communication Skills

• Acquire skills to read and use Body Language

• Write Reports, correspondence well • Acquire Etiquettes and Manners for Conversation and Business

• Acquire skills to Deal With People Successfully

• Understand and appreciate Leadership Skills

• Build Team and work through Teamwork

• Acquire Decision Making and Problem Solving skills

• Motivate Subordinates

• Acquire skills to Influence People

• Be able to attend and conduct Meetings Effectively

• Acquire Group Discussion Skills

• Manage Time Skillfully and Effectively

• Manage Stress effectively

COURSE CONTENT :

Vocabulary Building, Grammar

Conversational Skills

Conversational Confidence Building

Striving for Excellence

Presentation Skills

Public Speaking Skills

Communication Skills

Body Language

Influencing

Dealing with People Successfully

Etiquettes and Manners for Conversation and Business

Leadership Team Building & Team Work

Decision Making and Problem Solving

Motivation

Report Writing Skills

Attending and Conducting Meetings Effectively

Group Discussion Skills

Time Management

Stress Management

TRAINING METHODOLOGY : Interactive Lecture

Audio-visual aids

Application Projects

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Exercises, Games,

Role playing,

Group Discussions

Video Recording and Screening for corrective actions and long termimpacts for transfer of skills

Course Duration :• Part-time training programme

• 4 Months – 3 days in a week

• Time - 6-30 pm to 9-30 pm

PROJECT BASED TRAININGManagement Trainees/Technical Graduate Trainees Training

Scheme

BENEFITS :

1. Challenge to young trainees2. Foundation for future career growth3. Structured company exposure4. Systematic approach to issues and problems5. Develop the trainees for front line executive position by developing their :

- Understanding the basic systems of management, methods of reporting and standards that are to be maintained

- Interpersonal and communication skills- Job specific knowledge and skills- Ability to make decisions- Investigation and analysis skills- Problem solving and decision making skills- Putting a case- Presentation Skills- Interpersonal skills- Communication Skills- Understanding the company and department in aspects like :

• Organisational set up and concerned functions

• Major services rendered to the production

• Ongoing developmental activities and future plans

• Definition and objectives of department• Location and layout

• Major activities

• Understanding of process parameters

• Major supporting services

• Product mix

• Internal and external customers

• Setting and working to standards

• Line and function relationship

• Over all Project Management

AIM :

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Induction training of management trainees for various companies that are not able toimpart proper induction training as number of trainees joining is very less and henceit is not economically viable for them to impart such training.

Number of companies can pool their trainees at a central location for proper induction training and it can become economically viable and result oriented

proposal for these companies.

Under this scheme the emphasis will be on :Acquiring skills like -

• Investigation and analysis

• Problem solving and decision making

• Putting a case

• Presentation

Understanding of –

• Process parameters

• Setting and working to standards• Line and function relationship

TARGET POPULATION :Engineers and other graduates/post-graduates joining at entry level in manager/officer level in various companies.

OBJECTIVES OF PROJECT BASED TRAINING :a) Move away from classroom based training and encourage self learning in

order to :- Utilise the inherent knowledge and skills of the trainees.- Foster the process of both individual and group discovery learning in a

controlled manner.b) To develop the trainees’ powers of observations and skills of investigation,

analysis, report writing and presentation by:- Introducing individual and group project work- Scheduling the inter-relationship of project topics and systematically

increasing each project’s complexity.- Providing access to management at all levels to present, discuss and

evaluate project work.c) To integrate the new entrants with the existing team by :

- Constant interaction- Contributing to the existing teamd) To prepare the trainees for front-line executive position by developing their :

- Understanding of the basic systems of the management, methods of reportingand standards that are to be maintained.

- Interpersonal and communication skills- Job specific knowledge and skills- Ability to make decisions

e) To build up confidence- Through structured learning – from simple to difficult- Success after success

DIFFERENT PHASES OF PROJECT BASED TRAININGThe project based Training has been divided into different phases :

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1. Training to Guides/Tutors – 3 Day Programme on “Project Based Trainingconcept and philosophy”

2. Plant/Company Induction3. Classroom Training4. Projects – Technical & Non-Technical

Training programmes to be conducted during one year period of MTT Scheme atHRD Centre on acquiring essential managerial skills :1. Striving for Excellence2. Communication Skills3. Body Language4. Presentation Skills5. Report Writing Skills6. Interpersonal Relationship7. Dealing Successfully with People8. Emotional Intelligence9. Conflict Management

10. Time Management11. Business Etiquettes and Manners12. Framework of Leadership13. Teambuilding and team work14. Motivating Subordinates15. Problem Solving16. Decision Making and Decision Analysis17. Internal Customer Satisfaction and Microplanning18. Project Based Training concept and philosophy

PLANT/COMPANY INDUCTIONDefinition and objectives of the shop- Location and layout- Major activities- Major supporting services- Product mix- Internal and external customersAt the end of the plant induction each trainee shall submit a written report on plantvisit. The structure of the report will be as follows :1. Introduction2. Plant layout

3. Production and product mix4. Safety and housekeeping5. Quality of people6. Maintenance of equipments7. Major services8. Acknowledgement

SHOP INDUCTION

The main objective of the trainee during shop induction phase is to know his shop interms of:

1. Input(a) Organisation structure - Manpower

- Management hierarchy- Non-ex. Working grades

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- Decision making levels- Communication network

(b) Major Equipments - Their sources(c) Major support services(d) Safety and Housekeeping - As motivational factors

2. Process(a) Technology - Major operating practice

Existence and use of standard operatingpractices

(b) Types of Maintenance - Efficiency of systemsHow monitored and controlled

( c) Quality

3. Output - Product mix- Utilisation of equipments- Quality as means of customer satisfaction

- Quality as against APP- Performance of the whole shop- Profitability of the shop

The scope of oral presentation shall include :- Identification of the objective- Identification of the aspects studied- Explanation of methodology used- Findings under different headings- Difficulties faced- Suggestions, if any- Conclusion

OBJECTIVES OF NON-TECHNICAL PROJECTS :

1. To develop the trainees’ knowledge and skills in using the tools of management, i.e. the systems and procedures through which managementcontrols/monitors activities and methods designed to improve theperformance of people.

2. To provide the opportunity for trainees to learn and develop the skills atinvestigation, analysis, evaluation of issues and problems and to make

remedial suggestions3. To obtain for organisation a number of constructive suggestions from theseyoung, unbiased people.

4. The topics/subjects being totally new to past experience of trainees offers animmediate interest and challenge.

ASSESSMENT OF NON-TECHNICAL PROJECTS:1. Depth and extent of investigation2. Coordination and analysis of data3. Validity of conclusions4. Problem solving abilities

5. Creativity

OBJECTIVES OF TECHNICAL PROJECTS :

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- To familiarise and develop the trainees knowledge and skill necessary to dealwith everyday operational and maintenance problems

- To develop understanding of the operating parameters that must be adheredto for maximum output and satisfactory quality within the allowable cost.

- Individual and group problem solving- Each such project to result in some definite gain for the shop

ASSESSMENT OF TECHNICAL PROJECT :1. Depth and extent of investigation2. Coordination and analysis of data3. Problem solving abilities4. Implementation (gain to the shop)5. Creativity

OBJECTIVES ON-THE-JOB TRAINING :- To provide the opportunity to the trainee to implement the suggestions

arising out of his technical projects

- To learn job specific skills and knowledge relevant to the area which hewill take over as in-charge.

- To receive training in operation of critical equipments.

For learning job specific skills and knowledge the following two methods to befollowed:

1. Job Rotation :Rotation from doing things by hand under a controlled situation to observationassignments to supervisory position in respect of production, maintenance,service activities of the area concerned as the case may be.

2. Attachment : Trainees will be attached with senior managers to work in assistant–to-positions for brief spell to broaden the view point regarding other aspects of the job. The manager concerned, among other things gives him selectedassignments to test and active judgments of the trainee. Before taking over the independent responsibility he prepares a report on his learning pointsduring period which will reflect his confidence level.

Course Duration : One Year

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Training Programmes

TECHNICAL PROGRA MS SR. MANAGERS (contd.) 45 Training For Training Managers

1 V.A./Value Engineering 27 Planning & Coordination Skills 46 Training Needs Assessment2 TQM 28 Microplanning 47 Training for Occasional Trainers/ Faculty3 TPM 29 Managing Cash flow 48 Getting Planned Results From Training4 Kaizen 30 Resource Management 49 Sales Excellence5 JIT 31 Benchmarking 50 Customer Service Excellence6 Benchmarking 32 Executive Performance Appraisal

7 5 S 33 Performance Based Incentive/ LINE MANAGERS / SUPERVISORS8 Six Sigma Reward Scheme Behavioural Skills

9 ISO 9000:2000 34 MIS 1 Self-Development10 ISO/TS 16949 35 Conducting Successful Interviews 2 Striving for Excellence11 QS 9000 3 7 Habits Of Highly Effective People12 FMEA MIDDLE LEVEL MANAGERS 4 Communication Skills

13 Lean Manufacturing Behavioural Skills 5 Body Language

14 Overall Equipment Effectiveness 1 Self Managed Development 6 Presentation Skills(OEE) 2 Striving for Excellence 7 Conversational Skills

15 Mistake Proofing 3 Communication Skills 8 Influencing16 Theory Of Constraints 4 Body Language 9 Assertiveness17 Single Minute Exchange Of 5 Presentation Skills 10 Emotional Intelligence

Dies (SMED) 6 Emotional Intelligence 11 Managing Stress18 Design Of Experiments 7 Conflict Management 12 Self-Discipline19 Tooling Management 8 Managing Stress 13 Managing Discipline20 Quality Function Deployment 9 Assertiveness 14 Networking Relationship21 DFA/DMA 10 Influencing 15 Interpersonal Relationship22 Reliability Engineering 11 Networking Relationship 16 Mentoring23 Zero Defects Management 12 Interpersonal Relationship 17 Coaching

13 Dealing Successfully with People 18 Dealing Successfully with People

SR. MANAGERS 14 Conversational Skills 19 Business Etiquettes & Manners

Managerial Skills 15 Self-Discipline 20 Decision Making & Decision Analysis

1 Action Leadership 16 Business Etiquettes & Manners 21 Time Management2 Team Building 17 Mentoring 22 Productivity Improvement3 Motivation 18 Coaching 24 Grievance Handling4 Managing & Accelerating Change 19 Controlling 25 Managing Conflict5 Improving Profitability 20 Time Management6 Improving Efficiency 21 Grievance Handling Managerial Skills

7 Performance Management 22 Creative Manager 26 Framework Of Leadership8 Production Planning and Control 23 Enhancing Managerial Effectiveness 27 Motivating Subordinates9 Motivation 28 Team Building & Teamwork

10 Presentation Skills Managerial Skills 29 How To Conduct Meetings11 Emotional Intelligence 24 Action Leadership 30 Problem Behavior 12 Stress Management 25 Framework Of Leadership 31 Materials Management13 Mentoring 26 Team Building & Teamwork 32 Office Management14 Empowerment 27 Motivating Subordinates 33 Supervisor Development15 Controlling 28 Internal Customer Satisfaction16 Networking Relationship 29 How To Conduct Meetings Technical Skills

17 Problem Solving 30 Problem Solving 34 Report Writing Skills18 Managing Problems Creatively 31 Managing Problems Creatively 35 Business Writing19 Decision Making & Decision Analysis 32 Decision Making & Decision Analysis 36 Coordination Skills20 Marketing Management 33 Materials Management 37 Microplanning21 Customer Relationship Management 34 Customer Relationship Management 38 Problem Solving22 Negotiation Skills 39 Operations Scheduling23 Customer Service Excellence Technical Skills 40 Resource Management

24 Cultivating A Culture Of Customer 35 Micro Planning 41 Standard Operating Practice (SOP& SMP)Satisfaction 36 Planning & Time Management 42 Continuous Improvement

37 Business Writing 43 Cost Control & Reduction

Technical Skills 38 Report Writing Skills 44 Waste Elimination

25 Business Balanced Score Card 39 Coordination Skills 45 Green Productivity26 Process For Business Growth 40 Project Management 46 Customer Service27 Performance Budgeting Based On 41 Operations Scheduling 47 Training Needs Assessment

Internal Customer Satisfaction 42 MIS 48 Training For Occasional Trainers26 Internal Customer Satisfaction & 43 Production Planning & Control 49 Sales Excellence

Removing Internal Weaknesses 44 Finance For Non-Finance Managers 50 Customer Service Excellence

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Training ProgrammesGE NE RA L TR AI NI NG Sa fety He al th & E nvi ronm en t TRAINING PROGRAMS FOR

PROGRAMMES 1 ISO 14000:1996 WORKERS/OPERATORS1 Self-Development 2 Green Productivity 1 Self-Development2 Striving For Excellence 3 Design For Environment 2 Body Language3 Effective Public Speaking 4 Waste Management 3 Self-Discipline4 Presentation Skills 5 Safety Management Plan 4 Team Building & Teamwork5 Emotional Intelligence 6 Safety Leadership 5 Waste Management6 Interpersonal Relationship 7 Safety & Health Management 6 Standard Operating Practice /7 Dealing With People Successfully 8 Basics Safety Training Standard Maintenance Practice

8 Time Management 9 Continues Safety Improvement 7 Productivity Improvement9 How To Conduct Meetings 10 Health & Safety Program Evaluation 8 Waste Elimination/Reduction10 Communication Skills 11 Hazard Identification & Control 9 5 S11 Body Language 12 Hazard Communication Program 10 Basic Engineering Skills (Mechanical)12 Assertiveness 13 Accident Investigation Procedures 11 Basic Engineering Skills (Electrical)13 Influencing 14 Basic Training for Safety Committee 12 Ergonomics of Manual14 Transactional Analysis 15 Safety Committee Meeting 13 Material Handling15 7 Habits Of Highly Effective People Management 14 Continuous Safety Improvement16 Who Moved My Cheese 16 Safety Committee Operations 15 Personal Protective Equipment (PPE)17 Conversational Skills 17 Safety & Supervisor 16 Lockout / Tag out & Machine18 Bringing Up Kids 18 Supervising For Safety Safeguarding19 Managing Stress 19 Safety Accountability 17 Fork Lift Safety20 Networking Relationship 20 Safety Record Keeping 18 Fall Protection21 Thinking Positive, Creative, 21 Recognition & Incentive 19 Awareness Program on Environment

Logically, Lateral, Bottom-Line 22 Programs For Safety Management Systems22 Interview & Group Discussion. 23 Personal Protective Equipment (PPE) 20 Customer Service Excellence

23 Excellence in Customer Service for 24 Worker ProtectionRetail Salesman 25 Lockout/ Tag Out & Machine24 How To Study Safeguarding Long-Term Courses :

26 Forklift Safety 1 Executive Personality Development

Basic Engineering Skills (Mech.) 27 Fall Protection And Fluency In English Speaking

1 Key Fitting 28 Excavation Safety 2 Excellence in SSI Management2 Coupling Fitting & Alignment 29 Safety For Small Business 3 Entrepreneurial Skills Development3 Bearing Fitting & Lubrication 30 Ergonomics 4 Project Based Training for 4 Adjustment Of Backlash In Bevel Gears 31 Ergonomics Of Manual Material Management Trainees / Graduate5 Overhauling Of Gear Boxes Handling Trainees (Technical)

Basic Engineering Skills (Electrical) Security

1 Use Of Common Electrical 1 Security ManagementEquipments & Fault Diagnosis 2 Behavioural Aspects Of

2 Testing/ Maintenance of A.C. Motors Security (For Security Guards)3 Trouble Shooting In A.C. Motors

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Organi sa tiona l Level System s

(a) Business Planning : The system to create necessary foundation before going for ISO, TQM.The system is based on application of Internal Customer Satisfaction & Microplanning concepts.The system is very good for achieving significant cost reduction. System draws its success fromintellectual and emotional support of all the executives for the system. Besides performanceplans, the plans also include resource plans, cash flow, development and growth, building

capabilities, removal of internal weaknesses, and monitoring. The benefits of the system are –customer focused organisation, significant cost reduction, improvement in cultural discipline,introduction of concept of individual responsibility and timely completion of jobs/projects, growthoriented organisation.

(b) Value Engineering / Value Analysis : It is a powerful cost reduction and cost control system. It isa function oriented system and is a very powerful technique for improving productivity. The systemis a team effort and requires interdisciplinary approach. The system also widens organisationalperspective of people involved in it and serves as a training ground for future managers.

(c) Effective and Efficient Operations : For skill standardisation Unit training system isimplemented and for skill improvements the system Basic Skills is implemented. Through skill

improvement and standardization of skills, productivity and reliability of equipments/machines will be improved and this will result in improved operational efficiency .

(d) Work Culture (Culture of Customer Satisfaction) : A culture of customer satisfaction is essentialfor survival & growth of the organisation. The system is based on organisational core values and behavioural norms. The benefits derived will be good industrial discipline and increased productivity.With increased productivity organisation will get the benefits of reduced costs.

(e) Training Need Analysis and Getting Planned Results from Training and Design and executionof need based training : The Training needs analysis system aims to bridge the gap betweendesired performance level and actual performance level of individual employees. This will result inchoosing the right person for the right training at the right time. The system Getting Planned Resultsfrom Training aims at getting return on investment (ROI) in training by ensuring application of knowledge and skills gained from training by every individual employee. Design and execution of need-based training ensures elimination of recurring problems and improvement in productivity.

(f) Performance Appraisal based on Internal Customer Satisfaction : This system will bringobjectivity for appraisal and focus of executives’ activities to ensure satisfaction of all internalcustomers. This will also help in reducing /eliminating inter-departmental and inter-personnel rivalries. Developing and implementing such system will also help in giving focused insight for manpower trimming and planning. This will also enable plans for employee development and rewards based on performance.

(g) Customer Relationship Management : In the competitive environment maintaining the customersand expanding the customer base has become essential for survival. The system is developed andimplemented with the same objective. Organisation gets customer oriented.

(h) FMEA : Failure mode and effect analysis system is aimed at improving design and process systemto eliminate/drastically reduce the defects to give the best possible quality and utility product withmaximum safety.

(i) Performance based Incentive/Reward System : The system aims to improve productivity andreduce costs by motivating the employees to contribute more by effective and efficient utilisation of resources.

Also introduction and implementation of following systems :ISO 9000 : 2000, 5 S, 6 Sigma, JIT, Benchmarking, TQM, Balanced Scorecard, GreenProductivity, QFD, DFA/DMA

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Profile of Arun Shere, HRD CENTRE, Nashik

Name : Arun Rajabhau Shere

Educational Qualification :

• B. Tech (Hons.) (Mining Engineering), I. I. T. Kharagpur

Professional Qualification :

• Holder of First Class Mine Manager’s Certificate of Competency

• ISO 9000 : 2000 Certified Lead Auditors Course

Overall Profile on Work and Achievements :

•Twenty Eight years of experience in industry in various capacities from graduate

trainee to heading an organisation (HRD Centre) to management consultant.

•Trained in Australia for eight weeks.

• Appreciation of work from Chairman, Director and Executive Director, SAIL.

•Set up and ran H. R. D. Centre for Raw Materials Division, SAIL.

•Has saved crores of rupees through result oriented training programmes.

•Has also established Performance Budget System in Dempo Mining Corporation Ltd.

•Worked as Management Consultant and Trainer – 2001 to 2006

•Set up “HRD Centre, Nashik” in 2007 and has been running it successfully.

•Special expertise is designing / developing and implementing organisational level

systems to improve organisational effectiveness and efficiency.

•Special expertise is designing / developing and conducting customised training

modules as per the requirement/needs of the organisation.•Presently about more than 10 organisational systems and 100 training programmes are

being offered as services.

•Has conducted programmes in hotels and covered large number of industries at

Nashik.

•The list of esteemed companies which have taken services includes :

Motor Industries Company Ltd. (MICO), Mahindra & Mahindra Ltd., Crompton

Greaves Ltd., Hindustan Coca Cola Beverages Pvt. Ltd., Seagram Distilleries (P)

Ltd., Raymond Ltd., Sesa Goa Ltd., Asian Electronics Ltd., TI Cycles of India, Jindal

Saw Ltd., Sapat International Pvt. Ltd., Samsonite India Ltd., VIP Industries Ltd.,

Perfect Circle India Ltd., ABB, CEAT, Gabriel India Ltd., Graphite India Ltd.,

KSB Pumps Ltd., Pranay Sheetmetal Stampings Ltd., Sakal Group of Publications,Pune & Nashik, XLO India Ltd., Everest Industries Ltd., Lakhmapur, Advanced

Biochemicals Ltd., Innova Rubbers Pvt. Ltd., Ashoka Buildcon Ltd., New India

Assurance Company Ltd., Greaves, MSS India Ltd., Shareen Auto Pvt. Ltd., Noble

Drugs Ltd., Blaze Enterprises, Bymer Elastomers, G.P. Electronics, Rainbow

Surfacecoaters, Yogeshwar Industries, Bumper India Pvt. Ltd., Samrat Builders,

Vasantraodada Sahakari Sakhar Karkhana., Symbiosis College for Management &

HRD, Bhonsla Commerce College, NIMA- Sinnar, SIMA- Sinnar, NASIKLUB,

NDMVP Samaj’s Commerce College – CIDCO, NDMVP Samaj’s College of

Engg., Rachna High School, Nashik.

Hrdc Booklet 070101

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