FIRO_B

Founded by Willliam Schultz 1960Foundational Inter-Relations Orientation

6 Scales9 item questions

Leading OthersAIG

2015.NOV.04

Who's Who , Reference Gary smalley ] 5 way of love Edward Deci ] Internal Needs C R A John Maxwell ] Anne Manning Trainer: Achieve global

Key Questions 1. Biggest challenges for leaders? Empowerment + retain2. Why so ? Approvals + positive path

Key Areas Individual Performance

Dealing with Ambiguity Team Performance

Building Effective Teams Developing Direct Reports and Others Managerial Courage Peer Relationships

Client Relationships Informing

Business Performance Drive for Results

Create a Leadership Profile B-DRIPS ] Zones

business diversity reflection ingenuity people society

zones tension short term mental energy assess hail Johari Kaplan learning model

USDB unknown struggle doing being

John Maxwell 5 levels of leadership permission productive .

JM LEADERSHIP = influence * inspire

Make feedback your best friend

Profile * template * interpret * swot == WAC

Steps to improvelearn engage remember practice

Link to strategy.. 6 principles CLIMatIC Confidence / Self esteem ] insult defense + resilience and

embrace change Lead by example ] hail +open to new overseas Situation Issues not people ] focus Moment beyond ] long term+ trust+ outcome + Initiative ] forward+ anticipate + not victim Constructive relationship ] leverage divergences

5 Leadership qualities VICtIM Visionary ] Intelligent ] Collaborative ] Inventive ] Mindful ] hail

Line of sight DiSC-CC Firearm etymology Deliver ] tailor Spheres of control influence message Control influence out of Clarify ] org external emotion Compose ] WAC = goal factors as is Plan action roles

Video ] message Lyle Ruth

Align performance ] recognition

Crafting the message

Dr Gary smoley 5 languages of love

affirmation+ acts of service + touch + gift +quality time

5 ways of saying sorry – Dr Gary Smoley

Great leaders change culture

needs based feedback Genuine 2 way clear reasons for structures and actions collaboration on solutions next steps links solution to psychological needs

3 psycho needs Edward deci self determination theory

Competence Relatedness Autonomy

Needs is internal motivation

Better than External which is rewards and recognition

SINUS

Situ + needs + impacts + solutions Frame + needs perspective + impact+ solutions

way forward

Language as a barrier? Control words and needs supported lang 3v = verb 7 + vocal 38 + visual 55 Albert maraubin UCLA

Receiving feedback Ease the exchange ] courage + non defensive + receptivity +

encourage to express Focus on message = irritation, motives, not person,

explaining Listen understand ] Decide action

Tony Buzan Cues 201. NeCTar Nectar drips == understand leadership profile B-drips [ business diversity reflection

ingenuity people society ] Assess leader profile 202. NiShaNA == target [ USDB [ Johari Kaplan learning model [ unknowns struggle doing being 203. 5 Levels Leader John Maxwell== permission productive . 204. NeCRo [ influence * inspire JM LEADERSHIP 205. NoZZLe [ Leader WAC = Profile * template * interpret * swot * plan * do 206. 6 principles for Msg CLIMatIC [ Confidence/SE, Lead by Ex , Issues, Moment beyond,

Initiative, Constructive Rel 207. 5 Leader Quals VICtIM [ Vision, Inventive, Collaborative, Intelligent, Mindful 208. MSG = Clarity, Compose, , Deliver, Tailor 209. 4 Steps Review = benchmark ++ outcome / merits ++ highlight / value ++ express/smart,

Timing 210 5 Lang of Love Dr Gary Smalley ] STTAG affirmation+ acts of service + touch + gift +quality

time 211 5 ways of saying sorry [ Dr Gary Smalley 212 feedback Mind SACRiLeGiCS== Genuine 2 way ++ clear reasons ++ Str..actions ++

collaborative solutions ++ links to needs 213 3 Psycho Needs [ Edward deci, SDT , [ Competence, Relatedness, Autonomy 214 Feedback Method [ SINuS ] Situ + needs + impacts + solutions 215 Language barriers [ Control words ++ 3V, Albert maraubin UCLA ++ Listen

Dale Carnegie high Impact Presentations 2015.1119 AIG Purabi Mitra >> DC 1/15 ++ HSBC, 13Y

[ purabi_mitra@dalecarnegieIndia.com [ Sushant Singha >> Airtel, 15Y, 1.%Y in DC

Influence Infographic

40% Bored ++ 44% Sleepy ++ 3 % Impact Albert Meharabiyan UCLA

research on how we impact others 3V 7 + 38 + 55

Roger Ailes

You are the message The guy who trained presidents like Bush, clinton ,

Obama

Shiv Khera Prepare, 48H for a 30 Min presentation [ DRL GV

PRasad ]

Dale Carnegie

A speaker who starts nowhere, usually gets there!! Talk is a voyage, mmust be charted, planned like in

combat like Art of War, A Science

Winston Churchill if you have a specific point, be a pile driver, dont be

subtle or clever, repeat atleast 3 times

Disraeli I make it a point to believe only what i Understand

William Jamesthe most immutable barrier in nature is between 1

mans thoughts and anothers

Quintilian speak not so that you may be understood, but so

that you may not be misunderstood

Abe lincoln

my way of openning and winning an argument is to first find a common ground of agreement

If you want to cut a tree spend 80% of the time sharpening the Axe

Garr Reynold Presentation Zen >> 3 rules = simple, brevity,

clarity

IMPACT ==

Structure CONTENTDELIVERY

G44 !! Thoughts

Habit [ Charles DuhiggSwitch [ D&C Heath

Ben Horowitz

5 Drivers Professionalism Clarity & FORCE Positive Impressioons Natural & Relaxed Sell Ideas & Inspire

NOTE on Impact Appearance ++ How we communicate ++ Attitude, self

control ++ Relate to people ++ prof competence outcomes >> Impact ++ Pressure ++ Motivate ++ Enable

Change LOOK ++ DO ++ SPEAK [HOW ] ++ SAY [ What ]

NOTE on build Rapport feel the honor ++ HAIL ++ mention names ++ play yourself

down ++ we not you ++ listeners interests ++ have a good time ++ dont apologize ++ NObler emotions ++ welcome criticism ++ be a Good person skilled in speaking

3P [ Present ++

Message the HOw CRA internal needs What ++ Why - Purpose ++ Business Objectives Selling session >> pitch to Carlos on increased resources

EXEX Sci Value Add Deal spoke for 90 s on pitching Value add to sci Feedback >> -- Movement shifty -- Eye Contact cna improve

-- pleasing, smile -- assertion ++ composture, engaging, ++ fluency 66% ++ Hand gesture

Key aspects to knowing the audience Profile the Audience ++ 7C of communication {g44} Power of 3 [ bring on Tomorrow ] not more than 3 words,

nemes! 13:00 How does that help us do our work better >> Hidden

positives

EXEX Alive ++ Awake ++ Alert

TRUST ++ RESPECT ++ CREDIBILITY Triangle

3 parts to the message Open

Statements {analogy, startle, good news} , Questions { gain info, participation, agreement }, Stories, Compliments

Body Argument .. For Choice… then 3 options, going from negative to

positive Benefit, Value, Evidence Evidence ] Truth DEFEATS Doubt

○ Demos + Examples + Facts + Exhibits + Analogies + Testimonials + Statistics Message == Magic Formula of Dale Carnegie

○ Incident 90 ++ Action 5 ++ Benefit 5 [ spend most time relating to a incident that inspires motivates that relate an action and a benefit

Close Impress {benefit, quote} , Inform {steps, Actions, key points} , Persuade

{Action/Benefit, Reco }, Inspire {challenge, noble motives appeal}

Managing PR composure ++ Results Oriented ++ pleasing ++ not personal

but Facts ++ Attitude ++ staid and steadfast

EXEX >> Traffic in Bangalore

Open2 ++ Close2 ] MJ MD and VR

4P.. Plan Prepare, Practice Presence Knowing the audience Sales Pitch Start with soft positives Power of 3 .. convince ++ Inflluence ++ Persuade

Q&A

Control, Direction, LIsten to understand dont react ++ Paraphrase ++ Empathy / Cushion ++ Respond

not react