HR strategy hrdg november 2011

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Strategic HRThe new role of Human ResourcesOctober 31, 2011Cultural Chemistry 2011 All Rights Reserved1

October 31, 2011Cultural Chemistry 2011 All Rights ReservedOver the past two decades2

October 31, 2011Cultural Chemistry 2011 All Rights ReservedHR has done a great job in supporting 3

October 31, 2011Cultural Chemistry 2011 All Rights ReservedOUTSOURCING4

October 31, 2011Cultural Chemistry 2011 All Rights ReservedOutsourcing5

October 31, 2011Cultural Chemistry 2011 All Rights ReservedManufacturing6

October 31, 2011Cultural Chemistry 2011 All Rights ReservedCustomer Service7

October 31, 2011Cultural Chemistry 2011 All Rights ReservedSecurity8

October 31, 2011Cultural Chemistry 2011 All Rights ReservedI.T. 9

October 31, 2011Cultural Chemistry 2011 All Rights Reservedand,10

October 31, 2011Cultural Chemistry 2011 All Rights ReservedHR work as well.11

October 31, 2011Cultural Chemistry 2011 All Rights ReservedIn HR, outsourcing took place in12

October 31, 2011Cultural Chemistry 2011 All Rights ReservedPayroll13

October 31, 2011Cultural Chemistry 2011 All Rights ReservedBenefits Administration14

October 31, 2011Cultural Chemistry 2011 All Rights ReservedTraining15

October 31, 2011Cultural Chemistry 2011 All Rights Reserved And16

October 31, 2011Cultural Chemistry 2011 All Rights Reserved Recruiting17

October 31, 2011Cultural Chemistry 2011 All Rights ReservedSo18

October 31, 2011Cultural Chemistry 2011 All Rights ReservedNow our own job is being outsourced..19

October 31, 2011Cultural Chemistry 2011 All Rights Reserved

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October 31, 2011Cultural Chemistry 2011 All Rights ReservedWhat is the new role of HR?21


Lets run the Business!22

October 31, 2011Cultural Chemistry 2011 All Rights ReservedHR IS GOING STRATEGIC23


What would you do?A manager comes to you and complains about the time it takes to fill critical positions.

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Presenter note:

Look for the people who answer the traditional way and who answers the question the new way.

It is transactional answered (focused on the actual transaction) or strategic (looking at the bigger picture).Cultural Chemistry, LLC | (603) 339 7257 | www.culturalchemistry.comOctober 31, 2011Cultural Chemistry (C) 2011 All Rights Reserved24

Quick fix or the root cause?Traditional HR (past)Focus on increasing flow of recruitsFix the immediate issue

Strategic Business Partners (now)Includes reduction of turnover and modification of work processes in approachHolistic approach

October 31, 2011Cultural Chemistry 2011 All Rights ReservedFlexibilityResponsivenessTroubleshooting, problem solvingManaging up

Organizational awarenessAchievement orientationConceptual thinkingTeam membership and collaboration

Source: Hay Group 201125

Traditional answers questions with focus on flexibility, responsive and as a waitress. HR delivers what you ask, try to upsell a little bit but not too much

Strategic business partner works with the manager to work on improving the business. They are looking at the bigger picture, what actions need to be implemented to reduce turnover, to modify roles so that roles are becoming less dependent on very specific knowledge.Cultural Chemistry, LLC | (603) 339 7257 | www.culturalchemistry.comOctober 31, 2011Cultural Chemistry (C) 2011 All Rights Reserved25

Traditional HRHR Business PartnershipStakeholdersEmployees and employee regulatorsLine managers and internal customersActivitiesBenefits, policy, wage and salary administration, labor relationsPerformance improvementsOrganizational consultingResultsConformity, equality, stabilityMeasurable impacts, improved organizational performanceStructureFunctional hierarchyFast, flexible network to optimize delivery of HR capabilities

Changing focusOctober 31, 2011Cultural Chemistry 2011 All Rights ReservedSource: Hay Group 201126

Become a HR Business Partner October 31, 2011Cultural Chemistry 2011 All Rights Reserved

Required skills of a HR Business PartnerManaging a business (financial)Strategic organizational developmentBuilding high performance cultures

Focus on strategy and you will rock!27

Cultural Chemistry, LLC | (603) 339 7257 | www.culturalchemistry.comOctober 31, 2011Cultural Chemistry (C) 2011 All Rights Reserved27

Strategic HR in practiceOctober 31, 2011Cultural Chemistry 2011 All Rights Reserved28

A quiet day is planned. A site visit to meet with the employees, to say hi and talk to one of them about his pay and performance. The afternoon is wide open.

When talking to the employees, I learn that overtime is common practice, and banking overtime hours a favorite perk. Oops we have an issue here.

A call with the business owner. He went to the community college and learned all about the trainings they offer. He is excited to move forward with the performance review process and see how the trainings offered by the community college can benefit his company and his team. Long term planning. Performance reviews are focused on people development and succession planning, not on rating one against each other.

He is not happy to hear that a pay adjustment might be needed to keep his favorite, but least performing carpenter. It is a long term strategy to keep employees who fit the culture and can build the company. A quick calculation on return on investment will convince him tomorrow during our weekly meeting.

When the evening starts, I am still thinking about how to present my plan to reduce the overtime and the negative impact it has on the business and the productivity. Lean Construction sounds more and more attractive now not only the regulations, but also hard business figures show business process improvements will reduce overtime and improve efficiency. A matrix to measure used hours and project hours per project phase are going to be implemented to measure success. It might be as easy as using one of my past experiences to explain my point. Than we can start brainstorming about solutions after that.


Resources (printed & online) :Chief Learning OfficerTalent Management MagazineThe Big 4 Consulting firms

Business Management Classeswww.sba.govwww.youtube.comwww.slideshare.comwww.inc.comGaining new skillsOctober 31, 2011Cultural Chemistry 2011 All Rights Reserved29

Accenture, Deloitte, IBM, Cap Gemini


How have you seen HR change?What do you do to move with the change?What are your challenges?What is your experience?October 31, 2011Cultural Chemistry 2011 All Rights Reserved30

Thank You!Cultural ChemistryOrganizational Development RedesignedCultural ChemistryOctober 31, 2011Cultural Chemistry 2011 All Rights ReservedEmail: [email protected]: www.culturalchemistry.comPhone: (603) 339-725731

HR strategy hrdg november 2011

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