HR: Managing Performance

Complimentary Webinar Slides:

HR – Managing

Performance

17th June 2014

By

Joanne Vose

@ The Business Springboard

A little bird told me….

Applicant Tracking System

FREE ONLINE DEMO 0113 322 7240

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Business Savvy, Training Know How

About Your Presenter

Joanne holds an MA in Human Resource Management, is a fully qualified Member of the Chartered Institute of Personnel & Development and is a qualified NLP Practitioner. With considerable experience in people management and training interventions, Joanne’s consultancy and training is valued by her clients for her practical and business orientated approach, providing a complete people management solution to support organisational goals.

Joanne delivers a number of modules for The Business Springboard, including The 4D Manager and the Leadership & Management Development Programme, both of which are recognised for progression to further education.



Disclaimer & Copyright

These materials are designed solely for the use of participants on our courses. These materials shall not be copied or

reproduced in any format whatsoever without the prior consent of The Business Springboard Limited.

The content of these materials does not constitute advice tailored to any participant’s specific needs and to the

maximum extent permitted by applicable law, The Business Springboard or any of its employees or associates shall not be

held liable for any direct, indirect or consequential loss or damage arising as a result of use of these materials.



Welcome

Introduction to Managing Performance

Role definition & performance measures

The business impact of performance levels

Team Variance

Setting Objectives

Feedback – how this differs from criticism & praise

Managing poor performance – practical tools

Questions & Answers



Introduction to Managing Performance

Why should we manage performance?

Everybody likes to feel valued

Neglecting to set targets and measure performance risks leaving employees feeling unguided and lost.

They won't know what they should be doing or how they could better their work

Increased productivity

Safety net



Role Definition & Performance Measures

We need to know what we are doing!

Verbal & written role definitions

Custom & practice

How do we measure performance?

Quantitative & qualitative

Subjective & objective



Types of Performance – The Business Impact

Poor performance

Slightly below average performance

Sudden fall in performance

Aggressive player

High performer who is not meeting objectives

Emotional employee

Good performance

Over performer



Overcoming Variance in Performance

Looking for consistency

Review timings of measures, feedback and reward

Any issues dealt with in a timely manner

Management feedback is essential

External factors?



What Can You Control?



Comfort

Stretch

Panic



Setting Objectives

Nothing happens until we plan and good plans have goals and objectives.

Goals relate to our aspirations, purpose and vision.

Objectives are the battle plan, the stepping stones on the path towards the achievement of my goal.

SMARTER



Giving Feedback

Constructive feedback is information-specific, issue-focused, and based on observations.

Praise and criticism are both personal judgments about a performance effort or outcome

Information given is general and vague, focused on the person, and based on opinions or feelings.



Practical Tools to Manage Poor Performance

Identifying problems before they become major barriers

Investigate & discuss

Set clear expectations & objectives

Monitor & review

Develop and motivate

Remove any obstacles

Disciplinary – capability issue?



Managing Good Performance

Often neglected

Spend management time here - we want this in our business!

How are they motivated?

Use as examples / trainers?

Need to find out how / why they do what they do & replicate

Reward – not just financial

Recognition



Questions & Answers



Inspiring training & development for

real business results • bespoke in-house training

• off-the-shelf workshops

• seminars and webinars

• business mentoring

•The 4D Manager

•marketing & PR

• finance

• people

• customer service

• leadership & management

www.thebusinessspringboard.co.uk



Want to Know More? Following the successes of our in-house programmes,

The Business Springboard is currently running a serious

of ‘Pop Up’ training courses, designed to give a focused,

bite sized training session to develop managers in key

areas:

Small groups to allow individual mentoring and action planning

Half day courses

Making real changes by enhancing management skill sets

Topics include Managing Performance, Giving Feedback,

Interview Sills and Attendance Management

Next dates in Yorkshire –

Managing Performance – 9th July 2014

Giving Feedback – 16th July 2014

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Next Webinar:

Why does HR need to be

Brain Savvy?

18th June 2014 @ 1.00pm

By

Jan Hills

@ Head Heart and Brain

Click here to register

http://shorebird-rpo.com/free-webinars/item/behind-the-curtain-psychometric-assessments-for-recruitment

http://bit.ly/1oaeYCi

HR: Managing Performance

Recruiting & HR

Transcript of HR: Managing Performance