www.lbisoftware.com

LBi HR Help DeskWebinar Series

Presented by:Howard Kaplan

Director of Business Development

Agenda

• LBi Overview• HR Help Desk Overview– Differentiators– Technology– Reporting & Analytics– What’s New in 5.0

• HR Help Desk Demonstration

LBi Software

• Established 1982– Small and agile – Personal attention– Emphasis on quality, not volume– Strategic clients enjoy 1:1 account management

• Primary Focus on Human Capital Mgmt (HCM) Solutions– Legacy in custom HCM development– Custom & packaged solutions

• Over 13 years of experience with Tier 1 ERP

LBi Software

• Web 2.0 Development expertise

• IVR/CTI/Speech Recognition expertise

• Mission/Business Critical solution delivery

LBi Packaged Applications

• HR Help Desk - a browser-based help desk and knowledgebase application for managing and tracking employee payroll and benefit issues

• Time & Attendance - application for entering and managing employee attendance, labor hours, and absence information

• On-line Benefit Enrollment - Online enrollment that allows employees to manage their annual benefit selections in a paperless environment

• Employee Self-Service Portal - a self-service application that gives employees instant access to their own individual data and corporate information

Built on 20+ years experience in Human Resources

HR Help Desk Highlights

An HR-Specific help desk solution Confidentiality & Security 2 Knowledgebases+

Wiki KB Common Problems KB Extensive Case Search

Document Repository Built-in work flow Custom & Standard Tasks Employee Interactions Integrates with your HRMS Email integration Employee surveys Executive Dashboard Very easy to use

HR Help Desk Differentiators

• Built specifically for HRIS integration• Unique hybrid packaged / customized solution– Feature rich– Designed from the ground up for rapid modification to

exacting client needs

• Scales to tens of thousands of users

HR Help Desk Differentiators

• Multi-platform architecture• On premise or hosted deployment• Multi-Language option• LBi depth of experience in large scale HCM

deployments

HR Help Desk Technology

• Developed in J2EE• 100% Web based

– Any browser (IE, Firefox, Chrome, etc.)– IPhone/IPad, Android native browsers– No controls to install (Flash, ActiveX, Silverlight, Java Applets, etc.)

• Single Sign-on• Supports multiple databases

– MySQL– Oracle– DB2– Microsoft SQL Server

• Supports multiple OS’s– Linux– Windows– Solaris

/ / / /

HR Help Desk Case Entry Options

Flexible Employee Access

Secure Web Portal Access

Email: Email forms Formatted email text

Phone – CTI/IVR Calls auto routed to CSR

computer screen & phone Ticket created via voice

response and dialtone commands

HR Help Desk Reporting

Turn one report into several:• Quick Answers• Urgent Cases• Overdue Cases• Closed Cases

– By CSR/Agent– By Division– By Category– By Date Range

Save custom filtered reports for later retrieval

HR Help Desk Report Export

Save fully formatted reports in multiple file types

HR Help Desk Data Export

Easy data extractionTurn report data into actionable analytics:

Excel Pivot Tables & Charts

Other Analytic programs Data extraction for non-technical users

direct from every report screen

HR Help Desk Executive Dashboard

What’s New in 5.0

• Employee Interactions – Maintain the dialogue between employees & HR, and HR to HR

• Document Repository – Store all HR documents for easy retrieval

• Report Templates – Generate custom reports on the fly and save for local or system-wide access

• Report Scheduler – Select frequency and create recipient lists• Custom Alerts – Send alerts specific to location and department• New Aging Options – Include/exclude holidays and weekends;

age by day or by hour

www.lbisoftware.com

HR Help DeskDemonstration