HR goes hybrid
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Transcript of HR goes hybrid
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Copyright NGA Human Resources. All rights reserved.
HR Goes Hybrid
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Copyright NGA Human Resources. All rights reserved.
The road to excellent HR service delivery
Strategy & Planning
‘A S I S ’ S I T U A T I O N ‘T O B E ’ S I T U A T I O N
10%
30%
60%
Make HR Strategic
Services Improve quality & efficiency
Administration Reduce cost
Self-Service
ServiceCenter
Drive down costs
Improve delivery quality
Create a more agile organization
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Copyright NGA Human Resources. All rights reserved.
HR leaders’ challenges
Copyright NorthgateArinso. All rights reserved.
Drive down cost
Improve delivery quality
Create a more agile organization
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Copyright NGA Human Resources. All rights reserved.
Car manufacturers seem to love Hybrid...
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... but what does it mean to HR technology?
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Copyright NGA Human Resources. All rights reserved.
Hybrid HR defined
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Combining various deployment options
•OnPremise: technology & processes in-house•OnDemand: technology outsourced & processes in-house
(=SaaS/multi-tenant)•BPaaS: technology & process outsourced
+• On a single technology backbone
• With a single, uniform user interface
• With the option to flexibly switch deployment options
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Copyright NGA Human Resources. All rights reserved.
Comparing deployment options
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OnPremise OnDemand BPO
Hardware/infrastructure
Behind the firewallIn-house
Provider datacenter Provider datacenter
Software/application
Behind the firewallIn-house
Provider platformMulti-tenancy
Single-tenant ‘lift & shift’Multi-tenant platform
Service Center In-house IT supportInternal SSC
Self-ServiceConfiguration support for expert usersInternal SSC (optional)
External SSCComplete tier 1-2-3 setup
Which HR processes?
All HR processes; focus on admin processes
All HR processes; focus on admin and talent mgmt processes
All HR processes; focus on multi-country payroll and HR admin with goal to streamline complexity
IT ownership CIO organization Provider & CIO org Provider & CIO org
Process ownership HR organization HR organization HR organization
Quality Internal SLA SLA for IT uptime & availability
SLA for both IT and HR quality
SSC: Shared Service Center | SLA: Service Level Agreement | CIO: Chief Information Officer
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Copyright NGA Human Resources. All rights reserved.
What it means to your business
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Employees & managers
HR Finance IT
Single user interface
Focus on the business, not on IT
Choice between best cost models (license, pay-as-you-go)
A single technology backbone
Fast onboarding Customer satisfaction
Risk mitigation Fast international roll-out (M&A)
Ease of use & simplicity
Ability to select deployment model per HR process
Choose optimal cost model depending on current business need
Flexibly switching between in-house & outsourced
Multi-role user interface
Steep learning curve
Workforce analytics & reporting
Continued innovation
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Copyright NGA Human Resources. All rights reserved.
How We Can Help
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The NGA Advantage
What sets us apart is The NGA Advantage.
It’s a combination of deep HR experience and insight, advanced technology platforms and applications, and a global portfolio of flexible service delivery options supporting an agile, globally connected organization. Global Portfolio
of Flexible Service Delivery Options
Advanced Technology Platforms and Applications
Deep HR Experience and Insight
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Copyright NGA Human Resources. All rights reserved.
White paper: Cloud-enable your HR
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http://resources.ngahr.com/cloud-enable-your-hr
Download this white paper
By reading this white paper, you will learn more about the fertile landscape for cloud-based solutions that is user-focused, process-driven and increasingly cost efficient.
Moreover, you will explore the options of BPaaS which is all about running BPO services on a cloud-based platform.
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Thank you
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